Android APP informs me I'm offline and I cannot log in

[Sebix5000]

Plan

Free (I wanted to go premium but I cannot)

Country

Poland/Romania

Device

(Honor10)

Operating System

 Android 10

My Question or Issue

On 14th of August I have created spotify account to see how it works before I get premium. Today I've tired login on my Spotify APP on my phone but I cannot (it worked fine for 2 weeks). I get information that I am offline and I should check my internet connection. I have reinstalled the aplication, removed all data from my phone related to spotify but this does not help. I have created a new account and have no problem loggin in to the APP on my phone (But still I cannot log in to my 1st account) I have checked this on a second phone and every time I try to log in on my account I got the same issue - you are offline check your connection. I managed to log in via computer so my account still exists.

I will not risk paying for spotify if I cannot log in on my phone, I hope somebody can help me with this because it looks like the issue is only with my account as I was able to log in with different credentials.

Thanks,

Sebastian

[Ivan]

Hey there @Sebix5000,

Thanks for posting. Apologies for the delayed response, we just came across your reply.

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