Premium for Family shows a black screen

user-removed · 2020-09-30

Планплан

Премиум

Страна

Россия

Устройство

( Samsung Grand 2)

операционная система

(Android 10 )

Мой вопрос или проблема

При нажатии кнопки просмотреть кто слушал треки в Premium for Family отображается черный экран

Jose_M · 2020-09-30

Hello!

I hope you don't mind me replying in English. Can you let me know if this happens on every device? I'd also recommend having a clean reinstall of the app to see if that works. Just follow these steps.

Keep me posted!

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user-removed · 2020-10-02

I did all these actions, but the problem didn't go away.. I use 1 device, so I can't try it out anywhere else

Jose_M · 2020-10-03

Hello!

Thanks for your reply. Can you try following these troubleshooting steps to see if that works?

Hope this helps 🙂

Jose_MSpotify Star

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