Hey there @EpicLunarMage!
Welcome to the Community and thanks for reaching out.
We have received a few other reports about users not being able to control the volume on the Xbox One console and we're currently looking further into this.
Feel free to leave your details and +Vote here. Hopefully we'll have more info on this soon!
If you have trouble with a different device, just let us know what it is and we'll see what we can suggest.
We'll be here if there's anything else we can help out with.
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