Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No sound after changing song

No sound after changing song

Plan

Premium

Country

Poland

Device

OSSURET ADD8CVW84

Operating System

Android 10

 

My Question or Issue

When i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as nothing have happend. I tryed to reinstall app but problem is still there. I allso checked if it happens only with downloaded songs but problem occurs even when i play them using my internet connection. Problem does not occur on my PC and smartphone.

Reply
1 Reply

Hey hey @Farfalla!

 

Thanks for reaching out. Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?
 

Can you let us know if you've already tried to log out > restart your device > log back in?

 

Could you also confirm for us that you've tried a clean reinstall (instead of a regular one) to clear any old files that might be causing issues.

 

Keep us in the loop here.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts