Spotify App crashes when it connects/disconnects from Internet

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Spotify App crashes when it connects/disconnects from Internet

RomanesEuntDom
Regular

Plan

Premium

Country

Ireland

Device

Samsung J3

Operating System

Android 5.1.1

 

My Question or Issue

The spotify app is consistently crashing every time my phone picks up or loses an internet connection. E.g. when moving out of range of a modem it will crash as soon as it can no longer detect a connection, forcing me to manually restart. This also happens when I enter into range of the same modem. I have tested this by switching off my phone's wifi and running the app without incident for >2 hours, and then the app immediately crashed when I switched the wifi back on. The app seems incapable of running for more than ~10 minutes without crashing in its current state.

 

I have performed two complete reinstalls at this point, neither one helping in any way. The app seems to be updated to the most recent version (8.5.15.885). I have also tried the solution presented here (https://community.spotify.com/t5/Android/Spotify-Android-app-crashing-after-going-online/td-p/33923) without success.

2 Replies
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Re: Spotify App crashes when it connects/disconnects from Internet

CLLake
Regular

Hi, I have the exact same problem. Ever since a Spotify update around 2-3 weeks ago, my Spotify app started crashing as soon as my Android connects to wifi.  I have reinstalled 3 times, no luck.  These fellows have it too:  https://community.spotify.com/t5/Android/Constant-crashing-during-playback/m-p/4786988#M153569 

https://community.spotify.com/t5/Android/Music-stops-playing-when-I-enter-or-leave-a-WiFi-connection...

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Re: Spotify App crashes when it connects/disconnects from Internet

Moderator
Moderator

Heya,

Thanks for bringing this to our attention!

Could you please follow the steps in this post in the exact same order as given there and let us know what happens?

We're here for you 🙂

PetyaModerator
 
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