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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7092 Views

0 replies

7 likes

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Add support of screen recording with sound

On Android 10 Google updated Audio API so some screen recorders now can record videos with internal sound if such option allowed by application from which you want to record sound. If this feature is possible to add in some nearest releases - it woul...

Visitor

On Android 10 Google updated Audio API so some screen recorders now can record videos with internal sound if such option allowed by application from which you want to record sound. If this feature is...

chaymartis

Casual Listener

4687 Views

1 replies

12 likes

  • 4687 Views
  • 1 replies
  • 12 likes

Superuser Contribution Unable to add songs from search

PlanFreeCountry SerbiaDevice Samsung Galaxy S20 Ultra My Question or IssueWhen I search for a song and try to click "+" to add to the playlist, nothing happens. Adding songs from the search option, doesn't work.

Visitor

  Plan Free Country  Serbia Device Samsung Galaxy S20 Ultra   My Question or Issue When I search for a song and try to click "+" to add to the playlist, nothing happens. A...

Ivan

Spotify Legend

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

I'm getting in-app ads even though I'm subscribed to premium

PlanPremiumCountryUnited States DeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI've subscribed to Premium for a few years now, but lately I've had pop-ups in my Spotify app on my phone when I go to start or stop music. See the attached...

Casual Listener

Plan Premium Country United States   Device Nokia 7.1 Operating System Android 10   My Question or Issue I've subscribed to Premium for a few years now, but lately I've had pop-u...

joemccall86

Casual Listener

686 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution App closes when opening storage location tab on Android phone

I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the time to check the current download location. It looks...

Casual Listener

I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the ti...

Elena

Moderator

3526 Views

13 replies

4 likes

Android 6.0.1
app crash
download playlist
  • 3526 Views
  • 13 replies
  • 4 likes

Superuser Contribution My 1st spotify account doesn't have the lyrics feature, but my other spotify accounts has it.

PlanPremiumCountryPhilippinesDevice(Samsung A6)Operating System(Android Oreo) My Question or IssueHi, The lyrics feature didn't appear on my original account but after hearing that the lyrics feature is back, i wanted it too but it doesn't appear. I ...

Casual Listener

Plan Premium Country Philippines Device (Samsung A6) Operating System (Android Oreo)   My Question or Issue Hi,   The lyrics feature didn't appear on my original account bu...

Ver

Spotify Legend

2354 Views

7 replies

7 likes

complaint
  • 2354 Views
  • 7 replies
  • 7 likes

UX Issue: Persistent Car Mode Prompt

PlanPremiumCountryUSADevicePixel XL My Question or IssueI'm wondering if it's possible to remove a persistently glaring UX problem. The Spotify app keeps offering me to connect to car mode (which takes up valuable space) even though I have Car Mode c...

Newbie

Plan Premium Country USA Device Pixel XL   My Question or Issue I'm wondering if it's possible to remove a persistently glaring UX problem.  The Spotify app keeps offering me to con...

425 Views

0 replies

0 likes

bug
UX
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Solved!!Superuser Contribution Spotify Lite Download Quality

Plan - PremiumCountry - United StatesDeviceFiio M9 I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lite a try. However, I can't seem to find any information on whether the lite vers...

Regular

  Plan - Premium Country - United States Device Fiio M9   I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lit...

Alex

Spotify Legend

2520 Views

3 replies

1 likes

quality
queue
Spotify Lite
  • 2520 Views
  • 3 replies
  • 1 likes

SPOTIFY LYRICS SUDDENLY DISAPPEARED

Hello Spotify Team!!the lyrics feature suddenly disappeared and when you scroll down, the lyrics tab isn't there anymore. any ideas what happened to it cause some of my friends still have the feature but mine is suddenly gone.PlanPremiumCountryPhilip...

Casual Listener

Hello Spotify Team!! the lyrics feature suddenly disappeared and when you scroll down, the lyrics tab isn't there anymore. any ideas what happened to it cause some of my friends still have the featu...

460 Views

0 replies

1 likes

  • 460 Views
  • 0 replies
  • 1 likes

Connection drops all the time

PlanPremiumCountrySwedenDeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueMy issue is that Spotify often drops internet connection even though I am connected and other apps such as Tidal is working. When disconnected the app requires ...

Regular

Plan Premium Country Sweden Device Galaxy Note 9 Operating System Android 10   My Question or Issue My issue is that Spotify often drops internet connection even though I am connected ...

379 Views

0 replies

0 likes

connection
drops
loads forever
  • 379 Views
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  • 0 likes

Superuser Contribution Losing streams and plays not increasing

Hello,So I am an artist and I released an album on July 7th. It was doing well and yesterday(July 13th) the album was at 8.4k streams and I checked today(July 14th) the album had 7.6k streams and the plays weren't increasing throughout the day. At on...

Casual Listener

Hello, So I am an artist and I released an album on July 7th. It was doing well and yesterday(July 13th) the album was at 8.4k streams and I checked today(July 14th) the album had 7.6k streams and t...

Ivan

Spotify Legend

1512 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Why cant I view an artists album? When I click on the "and more" text it does nothing.

PlanFreeCountryU.S.Device(Samsung Galaxy a10eOperating SystemAndroid My Question or IssueWhen I click on the "and more" text on the artists page or albums it does absolutely nothing and will not let me see the songs on the playlist. It only happens f...

Casual Listener

  Plan Free Country U.S. Device (Samsung Galaxy a10e Operating System Android   My Question or Issue When I click on the "and more" text on the artists page or albums it does abs...

Emilia_8

Community Legend

1182 Views

1 replies

0 likes

  • 1182 Views
  • 1 replies
  • 0 likes

i can't use lyrics on my account

PlanPremiumCountryArgentina DeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or Issuei can't see any song's lyrics, im a premium user, all the members of my family can use this function, and they use older devices. My question is, how c...

Visitor

Plan Premium Country Argentina  Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue i can't see any song's lyrics, im a premium user, all the members of m...

Billy-J

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App crashes when searching for composer

PlanPremiumCountryPolandDevice(Samsung Galaxy 8+)Operating System(Android) My Question or IssueApp crashes when searching for composer and composed songs. Restart and full reinstall does not help.

Casual Listener

Plan Premium Country Poland Device (Samsung Galaxy 8+) Operating System (Android)   My Question or Issue App crashes when searching for composer and composed songs. Restart and full re...

Bikus

Casual Listener

1566 Views

3 replies

0 likes

  • 1566 Views
  • 3 replies
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Superuser Contribution Spotify stops immediately on samsung S9 Android 10

PlanPremiumCountryBelgiumDeviceSammsung S9Operating SystemAndroid 10 My Question or Issue Immediately after starting the psotify app, it shuts down, without any message. I already tried:- rebooting- clearing cache and data- removing/reinstalling the ...

Casual Listener

Plan Premium Country Belgium Device Sammsung S9 Operating System Android 10   My Question or Issue   Immediately after starting the psotify app, it shuts down, without any messag...

beady

Casual Listener

1286 Views

7 replies

1 likes

  • 1286 Views
  • 7 replies
  • 1 likes

I can't play anything on the spotify app during a phone call.

PlanFreeCountryU.S.Device(Samsung Galaxy S9)Operating System(ASKS v3.1 Release 2020120; Android version 10) My Question or IssueI'm often on extended phone calls with a lot of dead air, and would like to play my podcasts or some music in the backgrou...

Visitor

Plan Free Country U.S. Device (Samsung Galaxy S9) Operating System (ASKS v3.1 Release 2020120; Android version 10)   My Question or Issue I'm often on extended phone calls with a lot o...

402 Views

0 replies

0 likes

  • 402 Views
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Help with downloading.

PlanPremiumCountryCanadaDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI have to re-download my songs every day. I tried uninstalling and restarting my device multiple times, but it won't fix.

Visitor

Plan Premium Country Canada Device Samsung J2 core Operating System Android   My Question or Issue I have to re-download my songs every day. I tried uninstalling and restarting my devi...

Noah

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
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Cannot view artists' songs

PlanFree/PremiumCountryUSADeviceGalaxy J3 Emerge and Motorola Z4Operating System My Question or IssueI can no longer view any artist's songs when I click on an artist's album. My sister is having the same issue. Is this a glitch or is it because of a...

Visitor

Plan Free/Premium Country USA Device Galaxy J3 Emerge and Motorola Z4 Operating System   My Question or Issue I can no longer view any artist's songs when I click on an artist's album. ...

402 Views

0 replies

0 likes

  • 402 Views
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Superuser Contribution Cast lyrics to TV by Chromecast

PlanPremiumCountryArgentinaDeviceHuawei Mate SEOperating SystemAndroid Oreo My Question or IssueHi, I'm from one of the countries that received the lyrics implementation (Argentina) and I have to say, it works wonderfully. However, according to the p...

Newbie

Plan Premium Country Argentina Device Huawei Mate SE Operating System Android Oreo   My Question or Issue Hi, I'm from one of the countries that received the lyrics implementation (A...

pipina

Visitor

65623 Views

11 replies

42 likes

  • 65623 Views
  • 11 replies
  • 42 likes

Superuser Contribution Spotify Creashes when Modifying Play Next Queue

PlanPremiumCountryUSA DeviceSamsung Galaxy 9+Operating SystemASpotify Version8.5.66.1002My Question or IssueApplication crashes during modification of the playlist.1. Start playing any playlist2. Click "Song List" to switch to displaying each song in...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 9+ Operating System A Spotify Version 8.5.66.1002 My Question or Issue Application crashes during modification of the playlist. 1. S...

Ivan

Spotify Legend

542 Views

1 replies

0 likes

Play Next Queue Bug
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs wont add i to playlist

PlanFree/PremiumCountry DeviceOperating SystemAndroid My Question or IssueEvery time when i look up a song and wanna add it into my playlist it does nothing (wont add)How do i fix this

Visitor

Plan Free/Premium Country   Device Operating System Android   My Question or Issue Every time when i look up a song and wanna add it into my playlist it does nothing (wont add) Ho...

Ivan

Spotify Legend

582 Views

1 replies

1 likes

  • 582 Views
  • 1 replies
  • 1 likes