Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryArgentina DeviceXiaomi Redmi note 7Operating SystemAndroid 10 My Question or IssueSong showcase is stuck
Plan Premium Country Argentina Device Xiaomi Redmi note 7 Operating System Android 10 My Question or Issue Song showcase is stuck
Spotify Legend
424 Views
2 replies
0 likes
PlanPremium trialCountryIsraelDeviceGalaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my songs, but only a Playlist of the songs that I've liked. Second, the "currently playing...
Plan Premium trial Country Israel Device Galaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my so...
Spotify Legend
1221 Views
2 replies
1 likes
PlanPremium (fmialy)CountryHungaryDeviceSamsung Galaxy s10Operating System(Android 10- ) My Question or IssueSpotify stops randomly, and start playing again when I open the app. Neyt to this issue my app doesn't show the current playing artist nor so...
Plan Premium (fmialy) Country Hungary Device Samsung Galaxy s10 Operating System (Android 10- ) My Question or Issue Spotify stops randomly, and start playing again when I open the a...
Spotify Legend
450 Views
1 replies
1 likes
PlanFreeCountryNetherlands DeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueWhen I try to log in via Facebook at my Spotify account, it gives an error message which I am not even allowed to screenshot. I also try using the email ad...
Plan Free Country Netherlands Device Huawei Mate 10 Pro Operating System Android My Question or Issue When I try to log in via Facebook at my Spotify account, it gives ...
Spotify Legend
351 Views
1 replies
0 likes
PlanPremium DeviceSamsung Galaxy S8 My Question or IssueHow do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requires confirmation "are you sure?", so by hand I will never do it. But to empty it ...
Plan Premium Device Samsung Galaxy S8 My Question or Issue How do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requir...
Spotify Legend
570 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevicesamsung S10+Operating Systemadnroid My Question or IssueMy App doesn't show the current playing artist nor song. It shows an other Album I listened to any time before and also stops playing for no obvious reason. The Pl...
Plan Premium Country Germany Device samsung S10+ Operating System adnroid My Question or Issue My App doesn't show the current playing artist nor song. It shows an other Album I list...
Spotify Legend
414 Views
1 replies
1 likes
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then another 30 minutes free add followed again by more ads...
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then ano...
Spotify Legend
574 Views
1 replies
0 likes
PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...
Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
Casual Listener
999 Views
2 replies
0 likes
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, and shelled out for a decent SD card. But I discovered today,...
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, a...
Moderator
690 Views
1 replies
0 likes
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or another song, the one that was playing stays the same in...
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or anoth...
Spotify Legend
500 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...
Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
Spotify Legend
693 Views
1 replies
0 likes
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium plan Android ver 9
Spotify Legend
578 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...
Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8 My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...
Spotify Legend
1720 Views
4 replies
0 likes
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
Music Fan
450 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceGalaxy S20 Ultra (T-Mobile)Operating SystemAndroid 10Spotify Version (Most recent)8.5.75.766 My Question or IssueFrequently, my Spotify app will not show as if it is running on my phone, even though it is. I will hear musi...
Plan Premium Country USA Device Galaxy S20 Ultra (T-Mobile) Operating System Android 10 Spotify Version (Most recent) 8.5.75.766 My Question or Issue Frequently, my Spotify...
Casual Listener
908 Views
2 replies
1 likes
PlanPremiumCountryRussiaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI don't know why it happens but sometimes status bar inside the app just froze and even though music keep playing in status bar displays one song and the same tim...
Plan Premium Country Russia Device Huawei P20 Pro Operating System Android My Question or Issue I don't know why it happens but sometimes status bar inside the app just froze and eve...
Spotify Legend
817 Views
1 replies
0 likes
PlanPremiumCountryUkraineDeviceasus zenfone 6Operating SystemAndroid My Question or IssueAdter importing 2500 tracks its not loading in app. From web all is ok
Plan Premium Country Ukraine Device asus zenfone 6 Operating System Android My Question or Issue Adter importing 2500 tracks its not loading in app. From web all is ok
Spotify Legend
488 Views
1 replies
0 likes
PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...
Plan Free Country US Device LG V30+ Operating System Android My Question or Issue Hi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mob...
Spotify Legend
409 Views
1 replies
0 likes
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...
Spotify Legend
681 Views
1 replies
0 likes
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...
Spotify Legend
701 Views
1 replies
1 likes
