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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27914 Views
  • 59 replies
  • 23 likes
  • 27914 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870437 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870437 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Unable to skip ads from lock screen, headphones, or smart watch

PlanFreeCountryAustraliaDeviceSamsung Galaxy Note 9Operating SystemOreo, Build FXXS2 My Question or IssueI used to be able to skip ads fine using the lock screen, my headphone buttons or my Galaxy Watch, but for a couple of months now, the only way t...

  • Casual Listener
  • Plan Free Country Australia Device Samsung Galaxy Note 9 Operating System Oreo, Build FXXS2   My Question or Issue I used to be able to skip ads fine using the lock screen, my headphon...
  • o9ty7nnfn-_br
  • Casual Listener
  • 1951 Views
  • 4 replies
  • 2 likes
  • Skip ads
  • 1951 Views
  • 4 replies
  • 2 likes

Can't skip ads

PlanFreeCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid 9 Pie My Question or IssuePlease see the attachment, I'm unable to skip ads as the icon is greyed out. I'm using the latest version of android and the latest version of spotify 8...

  • Regular
  • Plan Free Country Australia Device Samsung Galaxy S10 Operating System Android 9 Pie   My Question or Issue Please see the attachment, I'm unable to skip ads as the icon is greyed out....
  • o9ty7nnfn-_br
  • Casual Listener
  • 4452 Views
  • 8 replies
  • 0 likes
  • 4452 Views
  • 8 replies
  • 0 likes

shuffle playlist doesnt work after have choosen a single song

PlanPremiumCountryItalyDeviceHuawei P30 liteOperating SystemAndroid My Question or Issueafter i have chosen a song on the search bar, the shuffle playlist based on the song doesnt play anymore. i had uninstalled the app several times but the problem ...

  • Newbie
  • Plan Premium Country Italy Device Huawei P30 lite Operating System Android   My Question or Issue after i have chosen a song on the search bar, the shuffle playlist based on the song d...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Radio missing in Android app ?

PlanFreeCountryIndiaDeviceOnePlus 8 seriesOperating SystemAndroid 10 My Question or IssueThe Spotify help page mentions a radio feature is available but I don't see it anywhere in my Spotify app ? I wanted to switch from Google Play Music to Spotify ...

  • Regular
  • Plan Free Country India Device OnePlus 8 series Operating System Android 10   My Question or Issue The Spotify help page mentions a radio feature is available but I don't see it anywhe...
  • LUC1FER
  • Regular
  • 1599 Views
  • 2 replies
  • 0 likes
  • Feature
  • 1599 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se oye

hola, soy de México y tengo una cuenta premium.Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan.Nunca me había pasado eso y sólo me sucede ahora en el autoestereo.Ayu...

  • Visitor
  • hola, soy de México y tengo una cuenta premium. Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan. Nunca me había ...
  • Elena
  • Moderator
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Le notifiche fanno sparire la musica

Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify si abbassa e lo smartphone mi fa sentire il suono di...

  • Visitor
  • Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify s...
  • Mario
  • Spotify Legend
  • 6896 Views
  • 1 replies
  • 0 likes
  • music
    notifiche
    stop music
  • 6896 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly stops playing

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8.Operating SystemAndroid: whatever the latest is.Spotify: latest update.My Question or Issue:Whenever I close my phone or use another app Spotify stops playing after a few songs. I keep getting an error ...

  • Newbie
  •   Plan Premium Country Norway Device Samsung Galaxy S8. Operating System Android: whatever the latest is. Spotify: latest update. My Question or Issue: Whenever I close my phone or us...
  • Mario
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Backround
    Help required please
    stops playing music
  • 372 Views
  • 1 replies
  • 0 likes

Missing Downloads

PlanPremiumCountryGermanyDeviceMate 10 proOperating SystemAndroid 10 My Question or Issue All my downloads are gone. I just listened to music and the next track began but didn't startet. Now Spotify wants to download every again (around 18. Gb) I was...

  • Visitor
  • Plan Premium Country Germany Device Mate 10 pro Operating System Android 10   My Question or Issue   All my downloads are gone.  I just listened to music and the next track...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Can't Download Spotify App?!

First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't available in my country/area or it says that this unit isn't...

  • Casual Listener
  • First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't avai...
  • eliseakerblom
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Mix? My kids can't join?

PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid 10 My Question or IssueI have 5 people on my family premium plan, but only 2 show up on the family mix. When my teenagers go into the family mix, there's no option to join, even wh...

  • Newbie
  •   Plan Premium Country United States Device Galaxy S9 Operating System Android 10   My Question or Issue I have 5 people on my family premium plan, but only 2 show up on the fami...
  • Elena
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • family-mix
  • 416 Views
  • 1 replies
  • 0 likes

Idea: Social Media DJ

PlanFree/PremiumCountry DevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) Idea: Social Media DJ To be able to have a stream party on a social media source for all those that join the stream. Like an online party. It will also allow...

  • Visitor
  • Plan Free/Premium Country   Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Idea: Social Media DJ To be able to have a stream party on a social media...
  • SoundShots
  • Composer
  • 401 Views
  • 1 replies
  • 0 likes
  • Social Media DJ - Streaming Party
  • 401 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App Resetting Every Night

PlanPremiumCountryIndia Device(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueSo I have recently started facing this problem after getting the premium subscription is that after downloading any songs the app automatically resets...

  • Regular
  •   Plan Premium Country India   Device (Samsung Galaxy A50) Operating System (Android Pie)   My Question or Issue So I have recently started facing this problem after gettin...
  • Catalyst69
  • Regular
  • 3043 Views
  • 8 replies
  • 0 likes
  • Android
    app issue
    problem
    Resetting
  • 3043 Views
  • 8 replies
  • 0 likes

Why have you still not implemented BASIC functionality to play music stored on our phones?

I have music on my phone downloaded via bandcamp. I'm not trying to use multiple streaming apps at the same time and I am TRYING to use your service over bandcamp's and you're not letting me. There have been requests for this incredibly BASIC functio...

  • Casual Listener
  • I have music on my phone downloaded via bandcamp.  I'm not trying to use multiple streaming apps at the same time and I am TRYING to use your service over bandcamp's and you're not letting me.&n...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Some of my music keeps unsaving

So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving itself and I can't figure out why. I have an andrio...

  • Newbie
  • So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving ...
  • lunasleepwalks
  • Newbie
  • 1167 Views
  • 3 replies
  • 2 likes
  • 1167 Views
  • 3 replies
  • 2 likes

Downloaded songs take space of 10GB

I am curious as to why this happened to me. I went to my settings on my phone, then storage - app data and under Spotify, it says that my downloaded songs take 10GB worth of space. I have deleted some playlists, ticked off the download option on all ...

  • Visitor
  • I am curious as to why this happened to me. I went to my settings on my phone, then storage - app data and under Spotify, it says that my downloaded songs take 10GB worth of space. I have deleted som...
  • dinomight
  • Spotify Star
  • 1822 Views
  • 1 replies
  • 0 likes
  • downloaded songs
    space
  • 1822 Views
  • 1 replies
  • 0 likes

My Local Files get grayed out after a few days. How do I stop this from happening??

I've seen this topic brought up before, but quite frankly it's infuriating that it keeps happening. My local music gets grayed out after time passes. The only way to fix this issue is to reinstall Spotify and redownload everything from my PC. I get t...

  • Regular
  •   I've seen this topic brought up before, but quite frankly it's infuriating that it keeps happening.   My local music gets grayed out after time passes.  The only way to fix this i...
  • 262 Views
  • 0 replies
  • 1 likes
  • 262 Views
  • 0 replies
  • 1 likes

Songs keep skipping

PlanPremium CountryGermany Device(Redmi Note 9)Operating SystemMIUI Global 11.0.5 My Question or IssueToday I got my new Redmi Note 9. When I open Spotify and want to play a song it keeps skipping to the next song without playing one.

  • Casual Listener
  • Plan Premium   Country Germany   Device (Redmi Note 9) Operating System MIUI Global 11.0.5   My Question or Issue Today I got my new Redmi Note 9. When I open Spotify and w...
  • HeYol
  • Casual Listener
  • 359 Views
  • 1 replies
  • 0 likes
  • Android
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay

When using spotify on my android phone autoplay won't work. It doesnt matter if it's a playlist, album or just one song I have selected it doesn't then go to similar songs. It either repeats the album or just stops playing. I have reinstalled the app...

  • Visitor
  • When using spotify on my android phone autoplay won't work. It doesnt matter if it's a playlist, album or just one song I have selected it doesn't then go to similar songs. It either repeats the albu...
  • Xenia
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

The app with the latest updates has slowed down

PlanFreeCountryItalyDeviceSamsung J5Operating SystemAndroid 9 My Question or IssueI noticed that the app has slowed down a lot with the latest updates, not so much the use in app but when you go to get it from the recent apps it takes a while to load...

  • Regular
  • Plan Free Country Italy Device Samsung J5 Operating System Android 9   My Question or Issue I noticed that the app has slowed down a lot with the latest updates, not so much the use in...
  • 228 Views
  • 0 replies
  • 1 likes
  • 228 Views
  • 0 replies
  • 1 likes

Stop automatically playing on BT speakers

I searched for answers but only found people wanting their app to automatically play, but I want mine to stop. Whenever I'm near a recognized Bluetooth device my app resumes playing a podcast (and if there aren't any new downloads it picks a random o...

  • Casual Listener
  • I searched for answers but only found people wanting their app to automatically play, but I want mine to stop.  Whenever I'm near a recognized Bluetooth device my app resumes playing a podcast (...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes