Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
121923 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
245456 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
607064 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
503809 Views
581 replies
42 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy s8Operating SystemAndroid 9 My Question or Issuepodcast not working on MobileSince yesterday on my mobile phone i am having problems with my list of podcasts. it is showing a very old list of podcasts tha...
Plan Premium Country Germany Device Samsung Galaxy s8 Operating System Android 9 My Question or Issue podcast not working on Mobile Since yesterday on my mobile phone i am having ...
Casual Listener
482 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevicehonor 10 & huawei p30Operating SystemAndroid My Question or IssueSome artists (especially audio books) can't be selected in the Android App. I search for "Die drei ??", click the artist result and see a loading screen. ...
Plan Premium Country Germany Device honor 10 & huawei p30 Operating System Android My Question or Issue Some artists (especially audio books) can't be selected in the Android App...
Spotify Legend
1451 Views
1 replies
1 likes
PlanPremiumOperating SystemAndroid 8.1My Question or IssueI've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of the display. Every application installed from Play Store displa...
Plan Premium Operating System Android 8.1 My Question or Issue I've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of th...
408 Views
0 replies
0 likes
PlanPremium Device(Xiaomi Redmi 9C, Samsung J6+) Operating SystemAndroid 10QP My Question or IssueLyrics won't show up in all my devices. Already clear the chace, reinstall, and try to log in on my sister's phone which has the lyrics but still won't ...
Plan Premium Device (Xiaomi Redmi 9C, Samsung J6+) Operating System Android 10QP My Question or Issue Lyrics won't show up in all my devices. Already clear the chace, r...
Spotify Legend
618 Views
1 replies
0 likes
For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my phone, logged out everywhere,etc... I press play and...
For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my p...
Spotify Legend
1714 Views
3 replies
2 likes
I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 version 3.4 and Spotify premium 8.5.86.739.
I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 ve...
552 Views
0 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueThe connectivity with my Bluetooth headphones keeps dropping. I've used two of my Bluetooth headphones and they have the same issue. The wired...
Plan Premium Country Singapore Device Samsung Galaxy Note 20 Ultra Operating System Android 10 My Question or Issue The connectivity with my Bluetooth headphones keeps dropping. I've...
429 Views
0 replies
0 likes
PlanFreeCountryFranceDeviceHonor 10Operating SystemAndroid 10 My Question or IssueHello,I use Spotify with Android Auto built into my vehicle.When I listen to music and switch off the ignition of the vehicle, the music switches to my phone.How to avo...
Plan Free Country France Device Honor 10 Operating System Android 10 My Question or Issue Hello, I use Spotify with Android Auto built into my vehicle. When I listen to music and s...
Casual Listener
683 Views
3 replies
0 likes
PlanPremiumDeviceSamsung S7 EdgeOperating SystemAndroidMy Question or IssueYesterday I opened Spotify and I see that it's downloading 1.5k songs. Then I realized that I can't even select my SD as the storage anymore. This is the most frustrating thin...
Plan Premium Device Samsung S7 Edge Operating System Android My Question or Issue Yesterday I opened Spotify and I see that it's downloading 1.5k songs. Then I realized that I can't even selec...
Spotify Legend
1989 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceAndroid Car StereoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Having been forced to download Spotify to continue to listen to Joe Rogan's podcast I am having an issue where the current lo...
Plan Free/Premium Country Device Android Car Stereo Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Having been forced to download S...
Spotify Legend
1293 Views
3 replies
1 likes
My music cuts out when my phone or computer goes to the screensaver. How do I get my Spotify to keep playing while I am not actively looking at my phone or computer?
My music cuts out when my phone or computer goes to the screensaver. How do I get my Spotify to keep playing while I am not actively looking at my phone or computer?
385 Views
0 replies
1 likes
Edit: problem solved I've tried everything to fix it, made sure it was updated, turned off car mode, did a clean reinstall twice, downloaded an episode, and I still get a black screen with audio (and yes audio only is turned off). I'm trying on the m...
Edit: problem solved I've tried everything to fix it, made sure it was updated, turned off car mode, did a clean reinstall twice, downloaded an episode, and I still get a black screen with a...
Spotify Legend
9785 Views
1 replies
0 likes
No song I choose plays, no sound, and the timer doesn't work after the version 8.5.88.883 update for AndroidPlanPremiumCountryTurkeyDeviceCasper Via A1Operating SystemAndroid 7.0 My Question or IssueNo song I choose plays, no sound, and the timer doe...
No song I choose plays, no sound, and the timer doesn't work after the version 8.5.88.883 update for Android Plan Premium Country Turkey Device Casper Via A1 Operating System Android 7.0 &nb...
Spotify Legend
2122 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountryBrazilDevice(Xiaomi Redmi Note 7)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueGood Morn...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country Brazil Device (Xiaomi Redmi Note 7) Operating Sy...
Spotify Legend
878 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceHauwei P smart z 2019Operating SystemAndroid Oreo My Question or IssueAfter starting a song or podcast it takes between 30 secs up to 60 secs when it just stops. I can press play again to start another "cycle" after 30-...
Plan Premium Country Germany Device Hauwei P smart z 2019 Operating System Android Oreo My Question or Issue After starting a song or podcast it takes between 30 secs up to 60 s...
Moderator
1348 Views
7 replies
3 likes
PlanPremiumCountryAustraliaDeviceS10e and S7Operating SystemAndroid My Question or IssueLocal Files are greyed out and not playingI have tried everything listed here and still not playing:https://community.spotify.com/t5/Android/Play-quot-local-files...
Plan Premium Country Australia Device S10e and S7 Operating System Android My Question or Issue Local Files are greyed out and not playing I have tried everything listed here and st...
Spotify Legend
2838 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceSony Bravia 4K UR2Operating SystemAndroid 9 My Question or IssueHey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound coming out. My TV is a Sony Bravia 4K UR2 on Android 9. Spotify app, TVs soft...
Plan Premium Country Sweden Device Sony Bravia 4K UR2 Operating System Android 9 My Question or Issue Hey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound c...
1870 Views
0 replies
0 likes
hello,I've tried many times to listen to my local files on my phone (android) after putting them in a playlist, but they're still greyed out and I don't know what to do ?? I logged out of my account on both my phone and computer, and downloaded the p...
hello, I've tried many times to listen to my local files on my phone (android) after putting them in a playlist, but they're still greyed out and I don't know what to do ?? I logged out of my accoun...
Spotify Legend
552 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceGalaxy 8 Operating SystemAndroid My Question or IssueThis is really annoying. My SD Card gets deleted and Spotify tries to dl to my phones HD. Also this website is really bad. Its not easy to find how to post and does not ...
Plan Premium Country USA Device Galaxy 8 Operating System Android My Question or Issue This is really annoying. My SD Card gets deleted and Spotify tries to dl ...
Spotify Legend
533 Views
1 replies
0 likes
PlanPremium (family plan)CountryCanadaDeviceSamsung galaxy s7Operating SystemAndroid Nougat My Question or Issue I have a fairly large playlist, but alot of the music has gotten kind of old to me. When I use spotify nowadays, I usually let spotify ru...
Plan Premium (family plan) Country Canada Device Samsung galaxy s7 Operating System Android Nougat My Question or Issue I have a fairly large playlist, but alot of the music...
Spotify Legend
761 Views
1 replies
0 likes
