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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874115 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874115 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app loading/many other issues

Hello friends,I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing worked. I remember at one point the app worked fine for...

  • Newbie
  • Hello friends, I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing ...
  • Xenia
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with my App

Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After trying the Link, it says the link is expiredAfter checking my...

  • Visitor
  •   Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After tr...
  • Peter
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop synching play across devices

Just raising my voice trying to get you to disable automatic sync play across devices. I have one Android smartphone I'm listening pods on. I don't want that one to sync with any other device I use, I always want it to resume the last pod I listen on...

  • Regular
  • Just raising my voice trying to get you to disable automatic sync play across devices.   I have one Android smartphone I'm listening pods on. I don't want that one to sync with any other devic...
  • Xenia
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Lock screen controls on Pixel 4/Android 10

I just set up my new Pixel 4 yesterday, and one thing I notice is that the Spotify widget with playback controls no longer appears on the lock screen. Now, the Pixel 4 does have the ability to use gestures (i.e. wave your hand) to skip forward or bac...

  • Regular
  • I just set up my new Pixel 4 yesterday, and one thing I notice is that the Spotify widget with playback controls no longer appears on the lock screen. Now, the Pixel 4 does have the ability to use ge...
  • greiko
  • Visitor
  • 31465 Views
  • 14 replies
  • 7 likes
  • 31465 Views
  • 14 replies
  • 7 likes

Solved!!Superuser Contribution Reinstalled app - ads still play - Premium

PlanPremiumCountryUSDevicePixel 2Operating SystemLatest Android with updates as of today. My Question or IssueStarted with free account on Android. Upgraded to Premium via PayPal. Cleared Spotify app cache and data files on my Pixel 2. Logged out. Un...

  • Visitor
  •   Plan Premium Country US Device Pixel 2 Operating System Latest Android with updates as of today.   My Question or Issue Started with free account on Android. Upgraded to Premiu...
  • Peter
  • Spotify Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Missing Artists With Saved Tracks

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomSamsung S8Operating SystemAndroid My Question or IssueThis topic has been raised before but with no ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United Kingdom Samsung S8 Operating System Android&...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution What does this button does?

PlanFreeCountryIndia DeviceMotorola one fusion plusOperating SystemAndroid 10 My Question or IssueWhat does the icon does in the notification bar?? I am attaching an image , which I have marked the icon. I need to know what does that switch do and di...

Screenshot_20200730-103021.png
  • Visitor
  • Plan Free Country India  Device Motorola one fusion plus Operating System Android 10   My Question or Issue What does the icon does in the notification bar?? I am attaching an ima...
  • SoundShots
  • Composer
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Hide song feature disappeared - Update

PlanPremiumCountryUKDeviceGoogle Pixel 3a XLOperating SystemAndroid v9.0 (Pie) My Question or Issue Hi there, Just following up my previous post on this subject. The hide song feature (launched in April 2020) is still missing and has been since last ...

  • Visitor
  • Plan Premium Country UK Device Google Pixel 3a XL Operating System Android v9.0 (Pie)   My Question or Issue   Hi there,    Just following up my previous post on this...
  • jesse-575
  • Regular
  • 455 Views
  • 1 replies
  • 1 likes
  • Hide song feature
  • 455 Views
  • 1 replies
  • 1 likes

Discover weekly playlist problem

PlanPremiumCountry Russia Device(Samsung Galaxy note 9)Operating System(Android Oreo) My Question or IssueI use spotify for 2 weeks. I havent got discover weekly playlist.Is it normal?I check recomendation.There are 6 mixes, release radar and repeat ...

  • Casual Listener
  •   Plan Premium Country Russia   Device (Samsung Galaxy note 9) Operating System (Android Oreo)   My Question or Issue I use spotify for 2 weeks.  I havent got dis...
  • SoundShots
  • Composer
  • 545 Views
  • 7 replies
  • 0 likes
  • 545 Views
  • 7 replies
  • 0 likes

Problems with searching album

PlanPremiumCountryGermanyDevice(Huawei Mobile, Samsung Tablet)Operating System(Android ) My Question or IssueSearching or loading albums takes an extremely long time. For example, after I have selected an artist and then want to view all of his album...

  • Visitor
  • Plan Premium Country Germany Device (Huawei Mobile, Samsung Tablet) Operating System (Android )   My Question or Issue Searching or loading albums takes an extremely long time. For exa...
  • jesu2323
  • Casual Listener
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

I don't have the lyrics option

I think there is something with my account, I already update the app. My sister has the same device and she have the lyrics. Help please PlanPremiumCountryPeru DeviceHuawei Psmart 2018Operating SystemAndroid 9 My Question or Issue

  • Visitor
  • I think there is something with my account, I already update the app. My sister has the same device and she have the lyrics. Help please 😞 Plan Premium Country Peru  Device Huawei Psmart ...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 1 likes
  • lyrics
  • 351 Views
  • 1 replies
  • 1 likes

Adding liked songs from PC to android

PlanPremiumCountryCroatiaDevice(Xiaomi Mi Redmi Note 8T)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAight here is my question, i got on my PC Spotify app and i store all my music under Liked Music. For some reason i ca...

  • Newbie
  • Plan Premium Country Croatia Device (Xiaomi Mi Redmi Note 8T) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Aight here is my question, i got on m...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Spotify app starts automatically in my car

Yes, that is a known issue.I have searched several forums, but no answer is to be found.Every time I start my car, my phone connects to the car system by bluetooth. I have to use that for mobile calls when I drive.But I usually never use Spotify when...

  • Casual Listener
  • Yes, that is a known issue. I have searched several forums, but no answer is to be found. Every time I start my car, my phone connects to the car system by bluetooth. I have to use that for mobil...
  • assar_se
  • Casual Listener
  • 460 Views
  • 2 replies
  • 1 likes
  • 460 Views
  • 2 replies
  • 1 likes

Superuser Contribution Skipping/Stuttering/Speeding Up of Songs on Bluetooth

PlanPremiumCountryIrelandDeviceXiaomi Redmi Note 8TOperating SystemAndroid 11/MIUI 11 My Question or IssueAnytime I play a song on Spotify it Glitches/Stutters then speeds the song up until I skip the song . This only happens on Spotify. I have tried...

  • Visitor
  •   Plan Premium Country Ireland Device Xiaomi Redmi Note 8T Operating System Android 11/MIUI 11   My Question or Issue Anytime I play a song on Spotify it Glitches/Stutters then s...
  • Peter
  • Spotify Legend
  • 1799 Views
  • 1 replies
  • 0 likes
  • 1799 Views
  • 1 replies
  • 0 likes

Canẗ play offline Songs

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy A7Operating SystemAndroid 10 Hey I have the problem, if I download songs or an Album soon if I am offline the songs vanish from the app. When I'm back online the downloaded Songs are there again. I de...

  • Visitor
  • Plan Premium Country Switzerland Device Samsung Galaxy A7 Operating System Android 10   Hey 🙂 I have the problem, if I download songs or an Album soon if I am offline the songs vanish...
  • AdamDam
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

When switching a track, the sound in bluetooth headphones disappears

PlanPremiumCountryRussiaDeviceXiaomi Mi A3Operating systemAndroid 10 My question or problemThe problem occurs when navigating the playlist: switching track, pause / play. The sound is heard for a second and immediately dies down. Headphones: Sennheis...

  • Visitor
  • Plan Premium Country Russia Device Xiaomi Mi A3 Operating system Android 10   My question or problem The problem occurs when navigating the playlist: switching track, pause / play. The...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! My Spotify Won't Open Any Song or Album List

PlanFree/Country Device( Samsung Galaxy 10)Operating System(Android) My Question or IssueI've noticed that for some people, their attempted opening of artists or playlists are met with black screens and freezing, for me on the other hand, I am able t...

  • Casual Listener
  • Plan Free/ Country   Device ( Samsung Galaxy 10) Operating System (Android)   My Question or Issue I've noticed that for some people, their attempted opening of artists or playlis...
  • Emilia_8
  • Community Legend
  • 3388 Views
  • 6 replies
  • 1 likes
  • 3388 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify 8.5.68.904 not launching on Pixel Android 10

PlanPremiumCountryUnited KingdomDevicePixel 1Operating SystemAndroid 10 My Question or IssueThis started today. When I launch the app, I get the logo and a couple seconds later it goes back to my home screen, and the app never starts. I tried reinsta...

  • Newbie
  • Plan Premium Country United Kingdom Device Pixel 1 Operating System Android 10   My Question or Issue This started today. When I launch the app, I get the logo and a couple seconds lat...
  • Ivan
  • Spotify Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • Android 10
    Crash
    Crash Android
    Crash launch
  • 809 Views
  • 1 replies
  • 0 likes

[Android][Connect] Spotify not consistently recognizing Roku 3 in Android app

In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenient. With the most recent update the app seems to hav...

  • Visitor
  • In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenien...
  • 197 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 197 Views
  • 0 replies
  • 0 likes

Completely unable to use my wifi speakers with downloaded music

I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my phone speakers or headphones, so it feels really w...

  • Casual Listener
  • I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes