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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376225 Views

541 replies

34 likes

Account
Free
  • 376225 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

  • 7563 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify crashes on android when pressing the three dots

PlanPremiumCountryUKDeviceMoto G3Operating SystemAndroid Pixel 9 My Question or Issue I've seen other posts where people have had the same issue but it appears as if an update in February sorted it for them. However, for me, whenever I open Spotify i...

Newbie

Plan Premium Country UK Device Moto G3 Operating System Android Pixel 9   My Question or Issue   I've seen other posts where people have had the same issue but it appears as if a...

Jeremy

Spotify Legend

1033 Views

2 replies

13 likes

  • 1033 Views
  • 2 replies
  • 13 likes

Internet issue bug

I had the bug or problem with Spotify. My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the internet, it even can connect to Facebook through the app. W...

Visitor

I had the bug or problem with Spotify.  My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the in...

Billy-J

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums wont show on android

PlanPremiumCountryCroatiaDevice(Samsung Galaxy S8+)Operating System(Android 9.0 "Pie") My Question or IssueI can't save albums on my android device, also when I go under the "Albums" tab in library there are none of the albums I've saved previously. ...

Casual Listener

  Plan Premium Country Croatia Device (Samsung Galaxy S8+) Operating System (Android 9.0 "Pie")   My Question or Issue I can't save albums on my android device, also when I go ...

taeintrbl

Casual Listener

1858 Views

6 replies

0 likes

Android
  • 1858 Views
  • 6 replies
  • 0 likes

Superuser Contribution my local files won't play on my phone

PlanPremiumCountryBrazilDevicemorola g7 playOperating SystemAndroid My Question or Issuei could play normally all my local files both in my computer and my phone, but yesterday i tried downloading a new song, it played normally on my pc but it didn't...

Visitor

Plan Premium Country Brazil Device morola g7 play Operating System Android   My Question or Issue i could play normally all my local files both in my computer and my phone, but yesterd...

Katerina

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode is broken

PlanPremiumCountryUnited StatesDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueSpent a good hour selecting music and downloading it to an Android Motorola G6 phone. Set it to offline mode and went on a trip. About 30 minutes into the t...

Casual Listener

Plan Premium Country United States Device Motorola G6 Operating System Android 9   My Question or Issue Spent a good hour selecting music and downloading it to an Android Motorola G6 p...

Alex

Spotify Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't showing 'Lyrics feature'

PlanPremiumCountryMexicoDeviceMi 9 LiteOperating SystemMIUI 12, Android 10 based My Question or IssueThe 'Lyrics' option which appears in some songs are hidden in my device, I've tried deleting app cache, restart my device and this didn't do any chan...

Newbie

Plan Premium Country Mexico Device Mi 9 Lite Operating System MIUI 12, Android 10 based   My Question or Issue The 'Lyrics' option which appears in some songs are hidden in my device, ...

Mihail

Spotify Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google pixel 3a xl Spotify stpos everytime

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks Pause, App Closes, "Currently Playing" Indicator Frozen

PlanPremiumCountryUS DeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueStarting recently (it may have begun after the latest system update), the app has displayed a host of issues. This is after years of not having a problem. The m...

Casual Listener

Plan Premium Country US   Device Samsung Galaxy s10e Operating System Android   My Question or Issue Starting recently (it may have begun after the latest system update), the app...

Mihail

Spotify Legend

785 Views

1 replies

2 likes

  • 785 Views
  • 1 replies
  • 2 likes

Superuser Contribution App keep crashing every 10 minutes

PlanPremiumCountryCzech RepublicDeviceSamsung S10, S8, Samsung tabletOperating SystemAndroid My Question or IssueHey I am having an issue since last update. My app keep crushing every 10 minutes on all my devices (phone, tablet). Same issue has my hu...

Casual Listener

Plan Premium Country Czech Republic Device Samsung S10, S8, Samsung tablet Operating System Android   My Question or Issue Hey I am having an issue since last update. My app keep crush...

Jeremy

Spotify Legend

1195 Views

5 replies

3 likes

  • 1195 Views
  • 5 replies
  • 3 likes

Superuser Contribution Song Speed got changed by itself

PlanPremium FamilyCountryIndonesiaDeviceOPPO F1Operating SystemAndroid 5.1 My Question or Issuemy song speed got increased by itself,ive tried finding way in YT but nothing seems helping it

Visitor

Plan Premium Family Country Indonesia Device OPPO F1 Operating System Android 5.1   My Question or Issue my song speed got increased by itself,ive tried finding way in YT but nothing s...

Alex

Spotify Legend

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play full album unless all songs are individually liked in album

Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked. This is very difficult to do with 1000s of things saved. Everything was work...

Casual Listener

Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked.  This is very diffic...

BookmDano

Visitor

5660 Views

8 replies

1 likes

  • 5660 Views
  • 8 replies
  • 1 likes

Superuser Contribution Log in issues on Android

PlanFreeCountryUSADeviceSamsung Galaxy 9Operating System( Android 10.) My Question or IssueI recently changed my Spotify account password using my Windows 10 desktop. I can log into the Web player just fine using that. After changing the password, wh...

Visitor

Plan Free Country USA Device Samsung Galaxy 9 Operating System ( Android 10.)   My Question or Issue I recently changed my Spotify account password using my Windows 10 desktop. I can l...

Elena

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Android phone unable to play anything

PlanFamily PremiumCountryIceland DeviceAndroid samsung a8Operating SystemAndroid 9 My Question or IssuePhone is unable to play any music, opens a track but stays still at 0:00 no matter what. I can use the same account on my android tablet and pc wit...

Visitor

  Plan Family Premium Country Iceland  Device Android samsung a8 Operating System Android 9   My Question or Issue Phone is unable to play any music, opens a track but stays...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

Superuser Contribution Play very quietly

Hello I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the volumes turned up to max on the speaker AND max on spotify and ...

Casual Listener

Hello   I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the vol...

Jeremy

Spotify Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not play music on my phone, only on the Web Player (on my laptop)

Plan: Premium (free trial - 3 months)Country: BrasilDevice: Motorola E4Operating System: Android My Issue: Spotify doesn't play music on my phone, only on the Web Player (on my laptop). When I enter the browser, I can hear the songs over there, howev...

Visitor

Plan: Premium (free trial - 3 months) Country: Brasil Device: Motorola E4 Operating System: Android   My Issue: Spotify doesn't play music on my phone, only on the Web Player...

Alex

Spotify Legend

783 Views

2 replies

0 likes

  • 783 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not being able to skip my music

I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried it!PlanFree/PremiumCountry DeviceSamsung Galaxy j3 ...

Visitor

I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried ...

Ver

Spotify Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Not Playing on My Phone

Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fine on my computer. I have the playlists downloaded ...

Regular

Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fi...

Jeremy

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music constantly jumping

Hi I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now its nearly every 10 secs which is incredibly annoying. I have...

Visitor

Hi   I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now ...

Mihail

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unusably slow!!! Nothing will load

PlanPremiumCountryUKDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueThe app is unspeakably slow, to the point where I literally cannot use it. Everything I press, I just see the spinning green circle, and then "go online to see menu" (or...

Newbie

Plan Premium Country UK Device Galaxy S8 Operating System Android 9   My Question or Issue The app is unspeakably slow, to the point where I literally cannot use it. Everything I press...

Ver

Spotify Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes