Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...
Plan Free Country US Device LG V30+ Operating System Android My Question or Issue Hi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mob...
Spotify Legend
411 Views
1 replies
0 likes
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...
Spotify Legend
682 Views
1 replies
0 likes
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...
Spotify Legend
708 Views
1 replies
1 likes
PlanPremiumCountryRussia Device(Samsung A50)Operating System(Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - another icon. Why and how I can get back my like icon to like faster?
Plan Premium Country Russia Device (Samsung A50) Operating System (Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - ...
Spotify Legend
1020 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid1 1 (with latest updates) My Question or IssueI recently bought a set of Airpods Pros and have had a lot of trouble using them with spotify. If I press play on the airpods, the music wil...
Plan Premium Country USA Device Google Pixel 4 Operating System Android1 1 (with latest updates) My Question or Issue I recently bought a set of Airpods Pros and have had a lot of tr...
Spotify Legend
1584 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceOppo Find X2 ProOperating SystemAndroid 10 Color OS 7.1 My Question or IssueWhen using the app and the connection in the sonos app the song that is showing as playing does not match the actual song. I can control the ...
Plan Family Premium Country UK Device Oppo Find X2 Pro Operating System Android 10 Color OS 7.1 My Question or Issue When using the app and the connection in the sonos app the song t...
Spotify Legend
863 Views
4 replies
2 likes
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...
519 Views
0 replies
0 likes
PlanPremium Country Lithuania DeviceBMW Android multimedia Operating SystemAndroid 9 My Question or IssueHello, I'm not connecting spotify via bluetooth I installed it to BMW android multimedia and design was changed to not comfortable (song and butt...
Plan Premium Country Lithuania Device BMW Android multimedia Operating System Android 9 My Question or Issue Hello, I'm not connecting spotify via bluet...
Regular
5919 Views
10 replies
0 likes
PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....
Plan Premium Country Méxixo Device Pixel 3a XL Operating System Android 11 My Question or Issue I have problems since I updated my Pixel 3a XL to the Android 11 OS. W...
Spotify Legend
1036 Views
1 replies
1 likes
PlanPremiumCountryColombiaDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSpotify isn't showing any info whenever I open an artist in my library neither search, I can look for songs and play them one by one but not allowed to play my l...
Plan Premium Country Colombia Device Moto E4 Operating System Android 7.1.1 My Question or Issue Spotify isn't showing any info whenever I open an artist in my library neither search...
Spotify Legend
466 Views
1 replies
0 likes
PlanPremium CountryGermany DeviceSamsung Galaxy S20+ My Question or IssueI can't play some of my local Files in Playlists on my Smartphone. I've added an Album into my Playlist and of course downloaded it so I can listen to it on this device but 2 So...
Plan Premium Country Germany Device Samsung Galaxy S20+ My Question or Issue I can't play some of my local Files in Playlists on my Smartphone. I've added an Album in...
Spotify Legend
485 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung galaxy s20 ultraOperating SystemAndroid 11 My Question or IssueWhen I play a song every thing is normal .but when i stop the song and close my tabs and start the app again , the song doesnt play untill i hit the next...
Plan Premium Country US Device Samsung galaxy s20 ultra Operating System Android 11 My Question or Issue When I play a song every thing is normal .but when i stop the s...
Moderator
371 Views
1 replies
0 likes
App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...
App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10 My Question or Issue Every time I click an Artist or Album from the main page. "...
Spotify Legend
642 Views
2 replies
1 likes
Premium AndroidMy question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was very good, but it's gone, I want it to come back
Premium Android My question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was ...
Moderator
520 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...
Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...
Moderator
435 Views
1 replies
0 likes
PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...
Plan Premium Country UK Operating System Android 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while ...
Moderator
481 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...
Plan Premium Country US Device S10+ Operating System Android My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...
Moderator
712 Views
1 replies
2 likes
I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...
I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...
Spotify Legend
720 Views
1 replies
2 likes
PlanPremiumCountryFranceDevice(Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II)Operating System(Android Oreo) My Question or Issue Hello, When I connect my device (galaxy S7 or galaxy tab A, same problem) on my speaker Marshall Acton II with s...
Plan Premium Country France Device (Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II) Operating System (Android Oreo) My Question or Issue Hello, When I c...
Casual Listener
3831 Views
12 replies
2 likes
PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...
Plan Premium Country Turkey Device Samsung S10 Plus Operating System Android My Question or Issue Hello, is there a way to disable this feature? I've looked on the co...
Spotify Legend
532 Views
1 replies
0 likes
