Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27416 Views
  • 59 replies
  • 23 likes
  • 27416 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870276 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870276 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24710 Views
  • 3 replies
  • 0 likes
  • 24710 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keep getting Cannot play this offline when I download

I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried turning the phone on and off and trying to log out ...

  • Casual Listener
  • I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried ...
  • Ivan
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium users only - trying to listen to Spotify on Teufel Connector

I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to play from my phone to my stereo amp. But my girlfr...

  • Casual Listener
  • I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to...
  • Elena
  • Moderator
  • 1359 Views
  • 1 replies
  • 0 likes
  • 1359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android version lacking in comparison to IOS

PlanPremiumCountryUSADevicePixel 3a My Question or IssueThis is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the app is actually laughable. Seriously, how hard is it to add a slide to que...

  • Visitor
  • Plan Premium Country USA Device Pixel 3a   My Question or Issue This is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the ap...
  • Elena
  • Moderator
  • 243 Views
  • 1 replies
  • 2 likes
  • 243 Views
  • 1 replies
  • 2 likes

¿Cómo descargar Música con Deezer?

- ¡Hola!-Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características.-Quiero descargar música usando Deezer, pero no sé cómo. ¿Cuándo alguien de mi foro...

  • Visitor
  • - ¡Hola! -Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características. -Quiero descargar música usa...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Android auto glitches out liked songs

PlanPremiumCountrySwedenDeviceOneplus 6TOperating SystemAndroid 10, oxygen 10.3.4 My Question or IssueWhen im using android auto and press like on a song it does not show up in my liked songs playlist even though the app displays the song as liked. T...

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 6T Operating System Android 10, oxygen 10.3.4   My Question or Issue When im using android auto and press like on a song it does not show up ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution i can't edit my queue/ button for editing queue and seeing what music is coming up stopped existing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Song skips forward when re opening app in car

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Pie When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spotify the song will skip forward ~2 minutes into the current song. So if the ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Pie   When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spoti...
  • AdrasteiasGift
  • Visitor
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Keep getting logged out by my android

I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off taking me back to the log in page. I have tried turni...

  • Casual Listener
  • I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off ta...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Login
  • 279 Views
  • 1 replies
  • 0 likes

Spotify Connect not working for all devices

PlanPremiumCountryUSA DevicePixel 2, Android 10 For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Everywhere the other day and only the two Echo's played....and it would have bee...

Screenshot_20200701-132703.png
  • Newbie
  • Plan Premium Country USA   Device Pixel 2, Android 10   For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Eve...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Play Queue

When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.

  • Casual Listener
  •   When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.
  • Ivan
  • Spotify Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heart icon missing from albums

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution App says no internet connect on One plus phone

I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing, and reinstalling...nothing seems to fix the proble...

  • Casual Listener
  • I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing,...
  • Harshal8
  • Casual Listener
  • 3515 Views
  • 12 replies
  • 1 likes
  • 3515 Views
  • 12 replies
  • 1 likes

Superuser Contribution Online and Offline Albums are not working.

Hi,until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and extern storage, restarded the phone and nothing helps.Sinc...

  • Visitor
  • Hi, until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and exter...
  • Elena
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay does not work

PlanPremiumCountryPhilippines DeviceHuawei y9 2019Operating SystemAndroid pie My Question or IssueI just subscribed to premium and after searching and playing a song after it ends it doesn't play similar songs. I tried several steps like clear cache,...

  • Visitor
  • Plan Premium Country Philippines  Device Huawei y9 2019 Operating System Android pie   My Question or Issue I just subscribed to premium and after searching and playing a song aft...
  • Ivan
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay won't work

PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueAutoplay won't work anymore. I've tried to restart the device, reinstall the app, turn the feature on and off, use it on WiFi and data, but nothing worked.Alread...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue Autoplay won't work anymore. I've tried to restart the device, reinstall the app, tur...
  • Ivan
  • Spotify Legend
  • 1119 Views
  • 2 replies
  • 1 likes
  • 1119 Views
  • 2 replies
  • 1 likes

Superuser Contribution Autoplay do not work properly

PlanPremiumCountryBrazilDevice(Moto G6 plus limited editon)Operating System(Android 9) My Question or IssueI've noticed a few weeks ago that autoplay function is no working. Already read a few topics and did all mentioned procedures such as (clear ca...

  • Visitor
  • Plan Premium Country Brazil Device (Moto G6 plus limited editon) Operating System (Android 9)   My Question or Issue I've noticed a few weeks ago that autoplay function is no working. ...
  • Ivan
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify Stations causes constant UI crashes on Android 11 Beta

PlanPremium CountryUSA DevicePixel 3 XL Operating SystemAndroid 11 Beta My Question or IssueSpotify Stations causes constant Android system UI crashes under certain conditions, detailed below. With the "Media resumption" system option enabled under D...

  • Casual Listener
  • Plan Premium   Country USA   Device Pixel 3 XL   Operating System Android 11 Beta   My Question or Issue Spotify Stations causes constant Android system UI crashes ...
  • 394 Views
  • 0 replies
  • 0 likes
  • Android
    stations
  • 394 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't let me set my storage to the SD card

PlanPremiumCountryMexicoDeviceSamsung Galaxy S7 Edge Operating SystemAndroid lollipop My Question or IssueMy device suddenly deleted all my downloaded music, everything I had. Then when I tried downloading again it set the storage to the internal spa...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S7 Edge  Operating System Android lollipop   My Question or Issue My device suddenly deleted all my downloaded music, everything ...
  • AstralSerpent
  • Newbie
  • 4245 Views
  • 2 replies
  • 0 likes
  • 4245 Views
  • 2 replies
  • 0 likes

Galaxy Watch won't download all the songs in my playlist

PremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueWhen I attempt to download a playlist to my galaxy watch, it cannot download all the songs in my playlist. About half get downloaded, the other half fails with a cloud and a cross ...

  • Music Fan
  • Premium Country Singapore Device Samsung Galaxy Watch   My Question or Issue When I attempt to download a playlist to my galaxy watch, it cannot download all the songs in my playlist. Abo...
  • luismasters
  • Casual Listener
  • 8691 Views
  • 14 replies
  • 16 likes
  • 8691 Views
  • 14 replies
  • 16 likes

The spotify control bar disappears from my notifications when I pause my music.

PlanPremiumCountryNetherlandsDeviceOneplus 6Operating SystemAndroid 9.0 (Pie)My Question or IssueMy phone is a Oneplus 6. As I said already when I pause the music either using the in-app controls or the controls on the Spotify control bar in my notif...

  • Casual Listener
  • Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 9.0 (Pie) My Question or Issue My phone is a Oneplus 6. As I said already when I pause the music either using the i...
  • sepvdspiegel
  • Casual Listener
  • 1064 Views
  • 2 replies
  • 0 likes
  • 1064 Views
  • 2 replies
  • 0 likes