Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375770 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueThe app systematically takes a few minutes to launch. It either freezes on the screen with the logo or a black and grey screen. Sometimes it manages to lau...
Plan Premium Country France Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue The app systematically takes a few minutes to launch. It either freezes...
Spotify Legend
1025 Views
5 replies
1 likes
There are similar problems that I've seen in this community but none of the solutions worked for me.I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see them on pc but I can't sync none of them to my android....
There are similar problems that I've seen in this community but none of the solutions worked for me. I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see th...
345 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroid 10 My Question or IssueMy local files won't sync to my phone. This only recently became a problem. Until a few days ago, I had local files as a part of a playlist that was synced (d...
Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android 10 My Question or Issue My local files won't sync to my phone. This only recently became a problem.&...
348 Views
0 replies
1 likes
I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**ing me off. Turn your canvas mode off, or if you ar...
I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**...
342 Views
0 replies
0 likes
Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music that I own, they are local files on my PC. This playlist is downloaded t...
Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music tha...
282 Views
0 replies
0 likes
PlanPremiumCountryUkDevicePixel 2 xlOperating SystemAndroid 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've seen a few similar threads but no answers. I can listen to several songs with no problem but randomly roughly 5-10 seconds...
Plan Premium Country Uk Device Pixel 2 xl Operating System Android 11 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've seen a few similar threads but n...
Casual Listener
403 Views
2 replies
0 likes
PlanPremiumCountryGermanyAppversion8.5.79.1061DeviceSamsung A7 2018Operating SystemAndroid 10My Question or Issuewhen you're in a Playlist and queue a track, a small confirmation bubble pops up on the bottom of the screen. (Expected behavior)However ...
Plan Premium Country Germany Appversion 8.5.79.1061 Device Samsung A7 2018 Operating System Android 10 My Question or Issue when you're in a Playlist and queue a track, a small confirmat...
Spotify Legend
553 Views
1 replies
0 likes
Google announced a new feature for "Hey google" on android. https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/ Could we have a feature which let's us choose which device we want to play spotify on via Google assistant?...
Google announced a new feature for "Hey google" on android. https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/ Could we have a feature which let's us...
Spotify Legend
462 Views
1 replies
0 likes
PlanPremiumCountryFrance DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueWhy does the app keeps getting bigger and bigger? Sometimes after a week it's almost 10 GB. It's like it's downloading hidden things, up to 2GB per day. I neve...
Plan Premium Country France Device OnePlus 8 Pro Operating System Android 10 My Question or Issue Why does the app keeps getting bigger and bigger? Sometimes after a we...
Moderator
383 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
503 Views
1 replies
0 likes
Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an account already... I don't know what could fix it and i...
Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an acco...
Spotify Legend
429 Views
1 replies
1 likes
PlanFamily PremiumCountryNew ZealandDeviceSamsung Galaxy S10 SM-G973FOperating SystemAndroid 10 My Question or IssueHi team. I've tried the following to resolve the issue but still having the same issues. - Restarted phone- Cleared Spotify cache- Log...
Plan Family Premium Country New Zealand Device Samsung Galaxy S10 SM-G973F Operating System Android 10 My Question or Issue Hi team. I've tried the following to resolve the issue but...
Spotify Legend
1807 Views
1 replies
0 likes
PlanPremiumCountry DevicePixel 3a, samsung s20Operating SystemAndroid 11 My Question or IssueEverytime I start up Spotify and select play or the song where I left off in a playlist it defaults to shuffle. I usually listen to albums at a time and many...
Plan Premium Country Device Pixel 3a, samsung s20 Operating System Android 11 My Question or Issue Everytime I start up Spotify and select play or the song where I left off in...
Spotify Legend
422 Views
1 replies
0 likes
Spoiler (Highlight to read) Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists the song name and artist so we...
Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists...
Spotify Legend
1493 Views
1 replies
0 likes
PlanPremiumDevice(Samsung Galaxy S7) I have local files working flawlessly on my pc but after putting the files on my phone, they refuse to download. the songs are greyed out and I cant do anything with them. I tried playing the songs on google play,...
Plan Premium Device (Samsung Galaxy S7) I have local files working flawlessly on my pc but after putting the files on my phone, they refuse to download. the songs are grey...
Spotify Legend
796 Views
3 replies
1 likes
PlanPremium CountryUnited States DeviceSamsung Galaxy S10+ Operating SystemAndroid Version 10 My Question or IssueRecently, playback of music stops either at the end of a track or randomly in the middle. It seems like it might be happening more when ...
Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Android Version 10 My Question or Issue Recently, playback of music stops eithe...
Spotify Legend
476 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI recently switched phone to a Huawei p30 Pro. My spotify on this device goes offline when I'm on mobile data but works on WiFi. I did not have this problem on my p...
Plan Premium Country UK Device Huawei p30 Pro Operating System Android My Question or Issue I recently switched phone to a Huawei p30 Pro. My spotif...
Spotify Legend
1004 Views
1 replies
0 likes
Spotify PremiumCanadaS10+Android 10 Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as soon as the phone reboots spotify starts downloading all offline pl...
Spotify Premium Canada S10+ Android 10 Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as s...
Spotify Legend
477 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceOnePlus 6Operating SystemOxygenOS version 9.0.8, Android Version 9 Group Session BETA IssueSometimes after listening to songs for over an hour in a group session (that I started) and I pause, then play the music again, my f...
Plan Premium Country USA Device OnePlus 6 Operating System OxygenOS version 9.0.8, Android Version 9 Group Session BETA Issue Sometimes after listening to songs for over an hour in a...
Spotify Legend
8485 Views
1 replies
0 likes
I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried logging out and resigning In I even deleted my old a...
I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried l...
Spotify Legend
829 Views
3 replies
0 likes
