Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUKDeviceSamsung S10+ My Question or IssueWhen I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, bluetooth to Samsung earpods and also casting to Samsung TV. Across all tes...
Plan Premium Country UK Device Samsung S10+ My Question or Issue When I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, blu...
Visitor
1125 Views
4 replies
0 likes
First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't available in my country/area or it says that this unit isn't...
First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't avai...
Casual Listener
685 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had to install a very old version of spotify for autoplay to work on my samsung s10+ t...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Legend
294 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid 10 My Question or Issue After doing the latest systems update (to version G965FXXU9ETF5 / G965FOXM9ETF2 / G965FXXU9ETF2) Spotify simply won't start. When I try to start the app th...
Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android 10 My Question or Issue After doing the latest systems update (to version G965FXXU9ETF5 / G...
Visitor
698 Views
5 replies
0 likes
PlanPremiumCountryIreland DeviceHUAWEI P smart 2019Operating SystemAndroid 9 My Question or IssueThis has been an ongoing problem since last year, I deleted Spotify out of frustration when it still wasn't working after a few months even though I used...
Plan Premium Country Ireland Device HUAWEI P smart 2019 Operating System Android 9 My Question or Issue This has been an ongoing problem since last year, I deleted Spot...
Moderator
462 Views
2 replies
0 likes
- ¡Hola!-Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características.-Quiero descargar música usando Deezer, pero no sé cómo. ¿Cuándo alguien de mi foro...
- ¡Hola! -Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características. -Quiero descargar música usa...
302 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceOneplus 6TOperating SystemAndroid 10, oxygen 10.3.4 My Question or IssueWhen im using android auto and press like on a song it does not show up in my liked songs playlist even though the app displays the song as liked. T...
Plan Premium Country Sweden Device Oneplus 6T Operating System Android 10, oxygen 10.3.4 My Question or Issue When im using android auto and press like on a song it does not show up ...
235 Views
0 replies
0 likes
I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such.I am a premium user, using Samsung s9 plus.Country :India
I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such. I am a premium user, using Samsung s9 plus. Country :India
Not applicable
797 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
610 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePixel 2, Android 10 For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Everywhere the other day and only the two Echo's played....and it would have bee...
Plan Premium Country USA Device Pixel 2, Android 10 For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Eve...
310 Views
0 replies
0 likes
I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried turning the phone on and off and trying to log out ...
I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried ...
Spotify Legend
442 Views
1 replies
0 likes
I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off taking me back to the log in page. I have tried turni...
I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off ta...
Spotify Star
367 Views
1 replies
0 likes
Why was the queue icon replaced with a share option on the "now playing" screen? Now I have to tap multiple times just to check my queue. But in return the share option is now very readily available, which is not at all handy. When have you ever shar...
Why was the queue icon replaced with a share option on the "now playing" screen? Now I have to tap multiple times just to check my queue. But in return the share option is now very readily available,...
Moderator
958 Views
2 replies
0 likes
PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.
Plan Premium Country Malaysia Device Vivo V5s Operating System Android My Question or Issue Some of the album cover art is not display well when I open up with my phone's spo...
Casual Listener
823 Views
6 replies
0 likes
PlanPremiumCountryIrelandDevicePixel 3Operating SystemAndroid 10 So I ask Google Assistant on my phone to play a song and often an incorrect version of a song is pulled from Spotify. This has been going on as long as I can remember. So one that previ...
Plan Premium Country Ireland Device Pixel 3 Operating System Android 10 So I ask Google Assistant on my phone to play a song and often an incorrect version of a song i...
Roadie
1029 Views
5 replies
1 likes
PlanPremiumCountryGermanyDevice(OnePlus 6T, Samsung Tab S5e, Win10 PC)Operating System(Android 10, Android 9, Windows 10) My Question or IssueIn Spotify's Discover Weekly playlist I'm able to mark a song or an artist as "Don't like". This way Spotify...
Plan Premium Country Germany Device (OnePlus 6T, Samsung Tab S5e, Win10 PC) Operating System (Android 10, Android 9, Windows 10) My Question or Issue In Spotify's Discover Weekly pla...
Spotify Legend
295 Views
1 replies
0 likes
When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.
When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.
Spotify Legend
787 Views
1 replies
0 likes
Hi,I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. I have re-installed the app, restarted the phone, cle...
Hi, I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. ...
Spotify Legend
1030 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
464 Views
2 replies
0 likes
PlanPremiumCountryPhilippines DeviceHuawei y9 2019Operating SystemAndroid pie My Question or IssueI just subscribed to premium and after searching and playing a song after it ends it doesn't play similar songs. I tried several steps like clear cache,...
Plan Premium Country Philippines Device Huawei y9 2019 Operating System Android pie My Question or Issue I just subscribed to premium and after searching and playing a song aft...
Spotify Legend
424 Views
1 replies
0 likes
