Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

400164 Views

548 replies

35 likes

Account
Free
  • 400164 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8595 Views

0 replies

7 likes

  • 8595 Views
  • 0 replies
  • 7 likes

Superuser Contribution Play very quietly

Hello I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the volumes turned up to max on the speaker AND max on spotify and ...

Casual Listener

Hello   I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the vol...

Jeremy

Spotify Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not play music on my phone, only on the Web Player (on my laptop)

Plan: Premium (free trial - 3 months)Country: BrasilDevice: Motorola E4Operating System: Android My Issue: Spotify doesn't play music on my phone, only on the Web Player (on my laptop). When I enter the browser, I can hear the songs over there, howev...

Visitor

Plan: Premium (free trial - 3 months) Country: Brasil Device: Motorola E4 Operating System: Android   My Issue: Spotify doesn't play music on my phone, only on the Web Player...

Alex

Spotify Legend

803 Views

2 replies

0 likes

  • 803 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not being able to skip my music

I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried it!PlanFree/PremiumCountry DeviceSamsung Galaxy j3 ...

Visitor

I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried ...

Ver

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Not Playing on My Phone

Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fine on my computer. I have the playlists downloaded ...

Regular

Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fi...

Jeremy

Spotify Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music constantly jumping

Hi I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now its nearly every 10 secs which is incredibly annoying. I have...

Visitor

Hi   I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now ...

Mihail

Spotify Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unusably slow!!! Nothing will load

PlanPremiumCountryUKDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueThe app is unspeakably slow, to the point where I literally cannot use it. Everything I press, I just see the spinning green circle, and then "go online to see menu" (or...

Newbie

Plan Premium Country UK Device Galaxy S8 Operating System Android 9   My Question or Issue The app is unspeakably slow, to the point where I literally cannot use it. Everything I press...

Ver

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple bug when lauching the app

PlanPremiumCountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueThe app systematically takes a few minutes to launch. It either freezes on the screen with the logo or a black and grey screen. Sometimes it manages to lau...

Casual Listener

  Plan Premium Country France Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue The app systematically takes a few minutes to launch. It either freezes...

Ver

Spotify Legend

1101 Views

5 replies

1 likes

  • 1101 Views
  • 5 replies
  • 1 likes

[Android][Your Library] Syncing Problem

There are similar problems that I've seen in this community but none of the solutions worked for me.I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see them on pc but I can't sync none of them to my android....

Visitor

There are similar problems that I've seen in this community but none of the solutions worked for me. I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see th...

363 Views

0 replies

0 likes

Android
Your Library
  • 363 Views
  • 0 replies
  • 0 likes

Local Files Won't Download

PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroid 10 My Question or IssueMy local files won't sync to my phone. This only recently became a problem. Until a few days ago, I had local files as a part of a playlist that was synced (d...

Newbie

Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android 10   My Question or Issue My local files won't sync to my phone.  This only recently became a problem.&...

369 Views

0 replies

1 likes

  • 369 Views
  • 0 replies
  • 1 likes

Local Files not able to be played

I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**ing me off. Turn your canvas mode off, or if you ar...

Casual Listener

I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Downloaded playlist of local files grays out every few weeks

Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music that I own, they are local files on my PC. This playlist is downloaded t...

Casual Listener

Sorry if this is a repost, it failed the first time I tried to post this.   I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC.   I have a playlist of music tha...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music pauses around 5 seconds into a new song randomly

PlanPremiumCountryUkDevicePixel 2 xlOperating SystemAndroid 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've seen a few similar threads but no answers. I can listen to several songs with no problem but randomly roughly 5-10 seconds...

Casual Listener

Plan Premium Country Uk Device Pixel 2 xl Operating System Android 11 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I've seen a few similar threads but n...

Gruber92

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Queuing Track disables Scrolling

PlanPremiumCountryGermanyAppversion8.5.79.1061DeviceSamsung A7 2018Operating SystemAndroid 10My Question or Issuewhen you're in a Playlist and queue a track, a small confirmation bubble pops up on the bottom of the screen. (Expected behavior)However ...

Casual Listener

Plan Premium Country Germany Appversion 8.5.79.1061 Device Samsung A7 2018 Operating System Android 10 My Question or Issue when you're in a Playlist and queue a track, a small confirmat...

Ver

Spotify Legend

578 Views

1 replies

0 likes

Android
bug
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution New "Hey Google" feature works with android apps

Google announced a new feature for "Hey google" on android. https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/ Could we have a feature which let's us choose which device we want to play spotify on via Google assistant?...

Visitor

Google announced a new feature for "Hey google" on android.   https://www.blog.google/products/assistant/hey-google-now-works-your-android-apps/   Could we have a feature which let's us...

Alex

Spotify Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app takes way too much space

PlanPremiumCountryFrance DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueWhy does the app keeps getting bigger and bigger? Sometimes after a week it's almost 10 GB. It's like it's downloading hidden things, up to 2GB per day. I neve...

Newbie

  Plan Premium Country France  Device OnePlus 8 Pro Operating System Android 10   My Question or Issue Why does the app keeps getting bigger and bigger? Sometimes after a we...

Elena

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bmw do not work anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create profile: email taken; Log in: email not connected to account

Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an account already... I don't know what could fix it and i...

Visitor

Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an acco...

Alex

Spotify Legend

452 Views

1 replies

1 likes

  • 452 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play button, auto play in car, stop play when pulling out headphones and now playing not working

PlanFamily PremiumCountryNew ZealandDeviceSamsung Galaxy S10 SM-G973FOperating SystemAndroid 10 My Question or IssueHi team. I've tried the following to resolve the issue but still having the same issues. - Restarted phone- Cleared Spotify cache- Log...

Newbie

Plan Family Premium Country New Zealand Device Samsung Galaxy S10 SM-G973F Operating System Android 10   My Question or Issue Hi team. I've tried the following to resolve the issue but...

Mihail

Spotify Legend

1865 Views

1 replies

0 likes

  • 1865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is always active when first opening

PlanPremiumCountry DevicePixel 3a, samsung s20Operating SystemAndroid 11 My Question or IssueEverytime I start up Spotify and select play or the song where I left off in a playlist it defaults to shuffle. I usually listen to albums at a time and many...

Visitor

Plan Premium Country   Device Pixel 3a, samsung s20 Operating System Android 11   My Question or Issue Everytime I start up Spotify and select play or the song where I left off in...

Mihail

Spotify Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Send links to Deezer users

Spoiler (Highlight to read) Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists the song name and artist so we...

Newbie

  Is it possible to send shared music links to a Deezer user? My friend used Deezer for a long time and doesn't plan to move to Spotify but we still send each other songs. I know the link lists...

Mihail

Spotify Legend

1622 Views

1 replies

0 likes

  • 1622 Views
  • 1 replies
  • 0 likes