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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6432 Views

0 replies

7 likes

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Superuser Contribution Autoplay

When using spotify on my android phone autoplay won't work. It doesnt matter if it's a playlist, album or just one song I have selected it doesn't then go to similar songs. It either repeats the album or just stops playing. I have reinstalled the app...

Visitor

When using spotify on my android phone autoplay won't work. It doesnt matter if it's a playlist, album or just one song I have selected it doesn't then go to similar songs. It either repeats the albu...

Xenia

Moderator

451 Views

1 replies

0 likes

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Solved!!Superuser Contribution Starts playing a sleep playlist betwen 20:30 and 21:00 each night.

PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...

Casual Listener

Premium Norway Device Samsung S20 ultra 5g Operating System Android 10   My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...

tmkszj-_is3in

Casual Listener

74239 Views

20 replies

4 likes

Android
autoplay
Samsung
wakeup
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Superuser Contribution No se oye

hola, soy de México y tengo una cuenta premium.Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan.Nunca me había pasado eso y sólo me sucede ahora en el autoestereo.Ayu...

Visitor

hola, soy de México y tengo una cuenta premium. Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan. Nunca me había ...

Elena

Moderator

548 Views

1 replies

0 likes

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Mobile: STOP IT.

First off, mobile already shouldn't be DEFINITIVELY WORSE. You can't turn shuffle off, playlists automatically have songs added and, and the songs suggested are from artists and bands I have never once searched anything remotely close to. Oh wait, th...

Visitor

First off, mobile already shouldn't be DEFINITIVELY WORSE. You can't turn shuffle off, playlists automatically have songs added and, and the songs suggested are from artists and bands I have never on...

382 Views

0 replies

1 likes

Android
Subscription
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Superuser Contribution Rendimiento bajo Spotify

PlanPremiumCountryUruguayDeviceSamsung A10Operating SystemAndroid 10My Question or IssueBuenas, tengo un problema, cuando escucho mis musicas descargadas tardan en cargar, o hay veces que selecciono una cancion y despues selecciono otra y no inicia y...

Casual Listener

Plan Premium Country Uruguay Device Samsung A10 Operating System Android 10 My Question or Issue Buenas, tengo un problema, cuando escucho mis musicas descargadas tardan en cargar, o hay vec...

juanpablobazod

Casual Listener

466 Views

2 replies

0 likes

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Superuser Contribution Android app has multiple issues on tablet and phone

PlanPremiumCountryGermany DeviceHuawei phone and Lenovo tablet Operating SystemAndroid My Question or IssueThere are so many issues on both devices that haven't been there in the past:Albums and artists don't load for minutes. Downloads are so slow t...

Casual Listener

Plan Premium Country Germany  Device Huawei phone and Lenovo tablet  Operating System Android  My Question or Issue There are so many issues on both devices that haven't been ...

Elena

Moderator

413 Views

1 replies

1 likes

  • 413 Views
  • 1 replies
  • 1 likes

Samsung and Spotify linking

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso I keep getting a log in screen asking me to log into my Samsung account and when I do it a...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so I ke...

575 Views

0 replies

0 likes

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Why can't I see the new lyrics feature?

PlanPremiumCountryIndonesia DeviceSamsung A51Operating SystemAndroid Ver 10, One UI 2.1Spotify Ver.8.5.64.1046 My Question or IssueI am really sad that I am unable to see the new lyrcis feature, and I have even tried logging in my acc on my friend's ...

Visitor

Plan Premium Country Indonesia   Device Samsung A51 Operating System Android Ver 10, One UI 2.1 Spotify Ver. 8.5.64.1046   My Question or Issue I am really sad that I am unable...

Emilia_8

Community Legend

958 Views

2 replies

0 likes

lyrics
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Superuser Contribution Warteschlange wurde entfernt

Wieso habt ihr die Warteschlange entfernt? Das war das nützlichste Feature bei Spotify! Wie will man nun seine Lieder in der Warteschlange checken? Als ob das weglassen dieses Feature, die App besser macht. Eher schlechter.Bitte wieder einfügen! Plan...

Casual Listener

Wieso habt ihr die Warteschlange entfernt? Das war das nützlichste Feature bei Spotify! Wie will man nun seine Lieder in der Warteschlange checken? Als ob das weglassen dieses Feature, die App besser...

YREEFBOI

Newbie

1619 Views

2 replies

2 likes

lieder
queue
schlaufe
warteschlange
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Superuser Contribution Music randomly pauses on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Xenia

Moderator

369 Views

1 replies

0 likes

Paused songs
  • 369 Views
  • 1 replies
  • 0 likes

Auto play

PlanPremiumCountryTurkey DeviceHuawei mate 10 lite Operating SystemAndroid 8.0 My Question or IssueAuto play does not work even when it is turned on. I deleted the app and installed it again, cleared the data but it still doesn't work.

Visitor

  Plan Premium Country Turkey  Device Huawei mate 10 lite  Operating System Android 8.0   My Question or Issue Auto play does not work even when it is turned on. I dele...

Emilia_8

Community Legend

357 Views

1 replies

0 likes

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Superuser Contribution Stuttering Cracking Glitch during in play - Samsung S10+

PlanPremiumCountryUKDeviceSamsung S10+ My Question or IssueWhen I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, bluetooth to Samsung earpods and also casting to Samsung TV. Across all tes...

Visitor

Plan Premium Country UK Device Samsung S10+   My Question or Issue When I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, blu...

RChapman

Visitor

1134 Views

4 replies

0 likes

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Can't Download Spotify App?!

First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't available in my country/area or it says that this unit isn't...

Casual Listener

First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't avai...

eliseakerblom

Casual Listener

696 Views

2 replies

0 likes

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Superuser Contribution Autoplay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had to install a very old version of spotify for autoplay to work on my samsung s10+ t...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Ivan

Spotify Legend

302 Views

1 replies

0 likes

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Superuser Contribution App won't start after systems update

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid 10 My Question or Issue After doing the latest systems update (to version G965FXXU9ETF5 / G965FOXM9ETF2 / G965FXXU9ETF2) Spotify simply won't start. When I try to start the app th...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android 10   My Question or Issue   After doing the latest systems update (to version G965FXXU9ETF5 / G...

jorgeh

Visitor

708 Views

5 replies

0 likes

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Superuser Contribution Nothing loads except playlists on android phone

PlanPremiumCountryIreland DeviceHUAWEI P smart 2019Operating SystemAndroid 9 My Question or IssueThis has been an ongoing problem since last year, I deleted Spotify out of frustration when it still wasn't working after a few months even though I used...

Visitor

  Plan Premium Country Ireland  Device HUAWEI P smart 2019 Operating System Android 9   My Question or Issue This has been an ongoing problem since last year, I deleted Spot...

Xenia

Moderator

485 Views

2 replies

0 likes

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¿Cómo descargar Música con Deezer?

- ¡Hola!-Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características.-Quiero descargar música usando Deezer, pero no sé cómo. ¿Cuándo alguien de mi foro...

Visitor

- ¡Hola! -Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características. -Quiero descargar música usa...

307 Views

0 replies

0 likes

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Android auto glitches out liked songs

PlanPremiumCountrySwedenDeviceOneplus 6TOperating SystemAndroid 10, oxygen 10.3.4 My Question or IssueWhen im using android auto and press like on a song it does not show up in my liked songs playlist even though the app displays the song as liked. T...

Newbie

Plan Premium Country Sweden Device Oneplus 6T Operating System Android 10, oxygen 10.3.4   My Question or Issue When im using android auto and press like on a song it does not show up ...

240 Views

0 replies

0 likes

  • 240 Views
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Solved!! I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such.

I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such.I am a premium user, using Samsung s9 plus.Country :India

Newbie

I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such. I am a premium user, using Samsung s9 plus. Country :India

user-removed

Not applicable

817 Views

1 replies

1 likes

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Superuser Contribution i can't edit my queue/ button for editing queue and seeing what music is coming up stopped existing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

617 Views

1 replies

0 likes

  • 617 Views
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  • 0 likes