Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
386769 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matter if I actually watch the videos or play them in th...
I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matte...
Spotify Legend
397 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueThe wrong song is displayed for the song playing. The progress bar is locked and the incorrect album art is also displayed. I have cleared the cache and com...
Plan Premium Country USA Device Samsung Galaxy Note 10+ Operating System Android My Question or Issue The wrong song is displayed for the song playing. The progress bar is locked and...
Spotify Legend
500 Views
1 replies
0 likes
Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't register that I had premium. I tried uninstalling the app ...
Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't registe...
Spotify Legend
438 Views
1 replies
0 likes
I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads the regular songs and not the ones from the local fi...
I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads t...
Spotify Legend
465 Views
1 replies
0 likes
Hi everyone, I have problem with spotify android app. Application crashes when wifi is connectedI tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned off everything works fine - until I connect wifi again. When I connec...
Hi everyone, I have problem with spotify android app. Application crashes when wifi is connected I tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned of...
Spotify Legend
2836 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue When I open a song link from Facebook messenger, the original song that was playing in the apps album art (shuffle previous pause/play next repeat ...
Plan Premium Country Australia Device (Samsung Galaxy 9) Operating System (Android Oreo) My Question or Issue When I open a song link from Facebook messenger, th...
Spotify Legend
886 Views
2 replies
0 likes
PlanPremiumCountryArgentina DeviceXiaomi Redmi note 7Operating SystemAndroid 10 My Question or IssueSong showcase is stuck
Plan Premium Country Argentina Device Xiaomi Redmi note 7 Operating System Android 10 My Question or Issue Song showcase is stuck
Spotify Legend
493 Views
2 replies
0 likes
PlanPremium trialCountryIsraelDeviceGalaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my songs, but only a Playlist of the songs that I've liked. Second, the "currently playing...
Plan Premium trial Country Israel Device Galaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my so...
Spotify Legend
1350 Views
2 replies
1 likes
PlanPremium (fmialy)CountryHungaryDeviceSamsung Galaxy s10Operating System(Android 10- ) My Question or IssueSpotify stops randomly, and start playing again when I open the app. Neyt to this issue my app doesn't show the current playing artist nor so...
Plan Premium (fmialy) Country Hungary Device Samsung Galaxy s10 Operating System (Android 10- ) My Question or Issue Spotify stops randomly, and start playing again when I open the a...
Spotify Legend
521 Views
1 replies
1 likes
PlanFreeCountryNetherlands DeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueWhen I try to log in via Facebook at my Spotify account, it gives an error message which I am not even allowed to screenshot. I also try using the email ad...
Plan Free Country Netherlands Device Huawei Mate 10 Pro Operating System Android My Question or Issue When I try to log in via Facebook at my Spotify account, it gives ...
Spotify Legend
409 Views
1 replies
0 likes
PlanPremium DeviceSamsung Galaxy S8 My Question or IssueHow do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requires confirmation "are you sure?", so by hand I will never do it. But to empty it ...
Plan Premium Device Samsung Galaxy S8 My Question or Issue How do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requir...
Spotify Legend
662 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevicesamsung S10+Operating Systemadnroid My Question or IssueMy App doesn't show the current playing artist nor song. It shows an other Album I listened to any time before and also stops playing for no obvious reason. The Pl...
Plan Premium Country Germany Device samsung S10+ Operating System adnroid My Question or Issue My App doesn't show the current playing artist nor song. It shows an other Album I list...
Spotify Legend
451 Views
1 replies
1 likes
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then another 30 minutes free add followed again by more ads...
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then ano...
Spotify Legend
671 Views
1 replies
0 likes
PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...
Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
Casual Listener
1196 Views
2 replies
0 likes
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, and shelled out for a decent SD card. But I discovered today,...
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, a...
Moderator
751 Views
1 replies
0 likes
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or another song, the one that was playing stays the same in...
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or anoth...
Spotify Legend
585 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...
Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
Spotify Legend
744 Views
1 replies
0 likes
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium plan Android ver 9
Spotify Legend
629 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...
Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8 My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...
Spotify Legend
1836 Views
4 replies
0 likes
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
Music Fan
503 Views
1 replies
0 likes
