Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi,I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. I have re-installed the app, restarted the phone, cle...
Hi, I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. ...
Spotify Legend
1076 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
483 Views
2 replies
0 likes
PlanPremiumCountryPhilippines DeviceHuawei y9 2019Operating SystemAndroid pie My Question or IssueI just subscribed to premium and after searching and playing a song after it ends it doesn't play similar songs. I tried several steps like clear cache,...
Plan Premium Country Philippines Device Huawei y9 2019 Operating System Android pie My Question or Issue I just subscribed to premium and after searching and playing a song aft...
Spotify Legend
451 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceLG V20Operating SystemAndroid 8.0.0Spotify Version8.5.64.1046 My Question or IssueNewer downloaded songs or albums no longer appear on the Liked Songs play list. Has this functionality been removed?
Plan Premium Country Australia Device LG V20 Operating System Android 8.0.0 Spotify Version 8.5.64.1046 My Question or Issue Newer downloaded songs or albums no longer appear on th...
Regular
1064 Views
5 replies
0 likes
Hi,My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone.PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueHi,My...
Hi, My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone. Plan Premium Country Netherlands Device Sam...
Regular
12555 Views
41 replies
2 likes
PlanPremium CountryUSA DevicePixel 3 XL Operating SystemAndroid 11 Beta My Question or IssueSpotify Stations causes constant Android system UI crashes under certain conditions, detailed below. With the "Media resumption" system option enabled under D...
Plan Premium Country USA Device Pixel 3 XL Operating System Android 11 Beta My Question or Issue Spotify Stations causes constant Android system UI crashes ...
575 Views
0 replies
0 likes
PlanPremiumCountryBrazilDevice(Moto G6 plus limited editon)Operating System(Android 9) My Question or IssueI've noticed a few weeks ago that autoplay function is no working. Already read a few topics and did all mentioned procedures such as (clear ca...
Plan Premium Country Brazil Device (Moto G6 plus limited editon) Operating System (Android 9) My Question or Issue I've noticed a few weeks ago that autoplay function is no working. ...
Spotify Legend
443 Views
1 replies
0 likes
I opened spotify and I couldn't find the queue button.PlanPremiumCountry Operating System Android Oreo, My Question or Issue
I opened spotify and I couldn't find the queue button. Plan Premium Country Operating System Android Oreo, My Question or Issue
Visitor
2023 Views
3 replies
1 likes
PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Plan Premium Country Germany My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Casual Listener
625 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue The artists tab brings up recommended...
Regular
415 Views
2 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...
Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My...
Casual Listener
1659 Views
4 replies
1 likes
PlanPremiumCountrySweden Device(Samsung S 10 plus) Operating System(Android) My Question or IssueHello! I own an Harman kardon enchant 800 which has an Chromecast Audio/Spotify Connect function. It has worked rather flawlessly for the last couple of ...
Plan Premium Country Sweden Device (Samsung S 10 plus) Operating System (Android) My Question or Issue Hello! I own an Harman kardon enchant ...
Newbie
7304 Views
19 replies
3 likes
PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueAutoplay won't work anymore. I've tried to restart the device, reinstall the app, turn the feature on and off, use it on WiFi and data, but nothing worked.Alread...
Plan Premium Country Brazil Device Xiaomi Mi A3 Operating System Android 10 My Question or Issue Autoplay won't work anymore. I've tried to restart the device, reinstall the app, tur...
Spotify Legend
1459 Views
2 replies
1 likes
I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the app again, deleting app data and cache, giving all ...
I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the ...
Visitor
30572 Views
8 replies
5 likes
PlanPremiumCountryUSADeviceSamsung G7 and Windows PC 64Operating SystemAndroid, Windows 10 My Question or IssueI'm trying to play band War on Drugs on my Galaxy 7 and no War on Drugs songs will play. On my Windows 10 desktop with Spotify, plays fine....
Plan Premium Country USA Device Samsung G7 and Windows PC 64 Operating System Android, Windows 10 My Question or Issue I'm trying to play band War on Drugs on my Galaxy 7 and no War ...
303 Views
0 replies
0 likes
Im premiumSuddently, the soptify on my android doesnt download I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids...
Im premium Suddently, the soptify on my android doesnt download I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids... ...
471 Views
0 replies
0 likes
I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to play from my phone to my stereo amp. But my girlfr...
I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to...
Moderator
1640 Views
1 replies
0 likes
Two phones:Huawei p30 pro emui 10.0. 0.195Samsung galaxy s7 android 10 G930FXXS8ETC1Spotify version 8.5.64.1046 I'm using Spotify on both phones and autoplay isn't working on either. I play a song from the search but at the end it doesn't play simila...
Two phones: Huawei p30 pro emui 10.0. 0.195 Samsung galaxy s7 android 10 G930FXXS8ETC1 Spotify version 8.5.64.1046 I'm using Spotify on both phones and autoplay isn't working on either. I...
Community Legend
430 Views
1 replies
0 likes
PlanPremiumCountryGermany Operating SystemAndroid My Question or Issue
Plan Premium Country Germany Operating System Android My Question or Issue
286 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePixel 3a My Question or IssueThis is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the app is actually laughable. Seriously, how hard is it to add a slide to que...
Plan Premium Country USA Device Pixel 3a My Question or Issue This is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the ap...
Moderator
340 Views
1 replies
2 likes
