Help Wizard

Step 1


My Wrapped wasn't displaying fully and then disappeared

My Wrapped wasn't displaying fully and then disappeared






Galaxy S7

Operating System

Android 8


My Question or Issue

I've gone through Wrapped without much issue, except I later realised my top decade and % of top artist never showed up - reloading the app didn't work, so I decided to log out and log in. This caused my Wrapped to completely disappear from the app, the only thing left is the Wrapped playlist which I've already saved before. Updating the app, clearing its cache and data, and restarting the phone did nothing.

1 Reply

Hey @purpleneons, thanks for reaching out to the Community!

I'd recommend checking out this Ongoing Issue that Spotify is investigating. Follow all of the steps provided in the Status Update and add your +VOTE if you're experiencing the same issue. 


Hope this helps, and that this gets fixed soon! 

Billy-JSpotify Star
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