Spotify Queue Disappears in Car

[KazultheDragon]

Plan

Premium

Country

United States

Device

Samsung Galaxy S10

Operating System

Android (version 10)

Vehicle

2018 Mazda3

My Question or Issue

Recently I've been having playback problems when connecting Spotify to my car's Bluetooth. I'm always on offline mode playing downloaded songs. I turn on my car and shuffle a playlist, at some point I turn off my car and leave. When I return, Spotify immediately connects to Bluetooth but only picks up at the current song. It says it is playing my playlist, but the rest of the queue is gone. This happens if I keep the Spotify app running in the background.

If I close the Spotify app before returning to my car, Spotify won't play anything until I reopen the app. Then it will remember I'm playing said playlist, but will start at song 1 unshuffled. I used to be able to close the app/watch Youtube and Spotify still remembering where I left off when I reopened the app.

I've tried uninstalling/reinstalling the app and unpairing/repairing my phone to my car's Bluetooth. My phone's operating system is up to date. Is there anything I can do to fix this issue?

[Elena]

Hey @KazultheDragon,

Welcome to the Community 🙂 Thanks for reaching out about this and letting us know what you've tried.

Would you mind letting us know if this is still happening after you deactivate the Offline Mode? 

If you're still facing this issue, we'd recommend performing a clean reinstall of the app. This is different than simply reinstalling, as it can help clearing the cache that might be causing this.

Keep us posted. 

[KazultheDragon]

I did a clean reinstall and it seems to fix part of the issue. I still have to restart the playlist if I have the app closed, but it no longer "forgets" the queue. Thank you!

[Ver]

Hey @KazultheDragon,

Thanks for getting back to us 🙂

Glad to hear that the queue is visible again. Can you give us more information about the playlists? When you start the app, you can't see the last song you played?

You can send us also a video recording of what you're seeing. We'll investigate this further.

Keep us posted! We'll be right here if you have any questions.