Spotify wont install

[Jasperjaxton]

Plan

Premium

Country

U.S.

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Spotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I have reset my phone. Cleared my cache on the app store and tried to find/remove spotify from my phone storage to no avail. I use spotify every single day please help me fix this.

[Jasperjaxton]

Plan

Premium

Country

U.S.

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Spotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I have reset my phone. Cleared my cache on the app store and tried to find/remove spotify from my phone storage to no avail. I use spotify every single day please help me fix this.

[Alex · Accepted solution]

Hi again @Jasperjaxton,

Thanks for the screenshots.

Can you go to Google play store >> click on menu button (the 3 line button on right top) >> Account.

In the country and profiles settings, make sure that the correct country that you're currently in is selected. If no, change it to the right one. 

If that doesn't work head over to this Thread and try the solution from @Daniel. 

Sometimes corrupted cache in the Google Play store causes issues with installing apps.

Let us know how it goes.

[Jasperjaxton]

Fyi my phone is a samsung galaxy s9 on the latest update

[Alex]

Hi @Jasperjaxton,

Thanks for reaching out about this in the Community!

Do you get any errors when trying to reinstall the app? some screenshots would be helpful.

You can try connecting to another network and see if the app would download that way.

Keep us posted.

[Jasperjaxton]

Heres some screenshots and a screen record of it not working. i tried on multiple networks and mobile data and nothing works. installation process doesn't even start.

[Alex · Accepted solution]

Hi again @Jasperjaxton,

Thanks for the screenshots.

Can you go to Google play store >> click on menu button (the 3 line button on right top) >> Account.

In the country and profiles settings, make sure that the correct country that you're currently in is selected. If no, change it to the right one. 

If that doesn't work head over to this Thread and try the solution from @Daniel. 

Sometimes corrupted cache in the Google Play store causes issues with installing apps.

Let us know how it goes.

[Jasperjaxton]

I followed the instructions on the thread you linked and it worked perfectly! Thank you very much

[Alex]

Hi @Jasperjaxton,

Thanks for getting back to us.

Glad to hear that everything worked out fine

Don't hesitate to reach out again if you have questions.

Cheers.