Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27877 Views
  • 59 replies
  • 23 likes
  • 27877 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870421 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870421 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I join my home WiFi.

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's very odd because when I am on the train listening ...

  • Regular
  • ...t's very odd because when I am on the train listening and it joins a public WiFi network its works fine. I have tried offline mode and it still happens, the songs I listen to are downloaded to my phone....
  • Shifty_Nifty
  • Regular
  • 867 Views
  • 2 replies
  • 0 likes
  • 867 Views
  • 2 replies
  • 0 likes

Playlists "Waiting To Download"

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueSo I have many playlists stuck on "Waiting to Download" I have done a clean install over 10 times, the tenth time I tried downloading a playlist...

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue So I have many playlists stuck on "Waiting to Download"   I h...
  • 310 Views
  • 0 replies
  • 0 likes
  • Download Playlists
    Download Stalled
    downloading music
    waiting to download
  • 310 Views
  • 0 replies
  • 0 likes

Lyrics not available

PlanPremiumCountryIndiaDeviceSamsung Galaxy Note 8 ( SM N950F )Operating SystemAndroid 9 ( One UI 1.0 )App Version8.5.65.852 My Question or IssueI am not able to view the lyrics for any song. I have tried reinstalling the app as well. What should I d...

  • Newbie
  • Plan Premium Country India Device Samsung Galaxy Note 8 ( SM N950F ) Operating System Android 9 ( One UI 1.0 ) App Version 8.5.65.852   My Question or Issue I am not able to view the...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify just isn't working... I've deinstalled, deleted everything, reinstalled, but it's not reacti

PlanPremiumCountryGermanyDeviceMotorola GOperating SystemAndroid My Question or IssueSpotify just isn't working I've deinstalled deleted everything reinstalled, when I click on an album it doesn't load. Yes I'm in WiFi and it's switched on....Other a...

  • Casual Listener
  •   Plan Premium Country Germany Device Motorola G Operating System Android   My Question or Issue Spotify just isn't working I've deinstalled deleted everything reinstalled, when ...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify reagiert verzögert

Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify gut ist aber wenn es offline nicht richtig geht kan...

  • Newbie
  • Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify ...
  • Greenie2
  • Casual Listener
  • 9141 Views
  • 5 replies
  • 2 likes
  • 9141 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify will only play a song for a minute and fifty seconds before skipping to another track.

PlanPremiumCountryUs DeviceLG G7 ThinQOperating System My Question or IssueSpotify will only play a song for a minute and fifty seconds before skipping to another track. How do I fix it? I've tried logging out, deleting the app, clearing storage.

  • Visitor
  • Plan Premium Country Us   Device LG G7 ThinQ Operating System     My Question or Issue Spotify will only play a song for a minute and fifty seconds before skipping to anothe...
  • Ivan
  • Spotify Legend
  • 1542 Views
  • 1 replies
  • 0 likes
  • 1542 Views
  • 1 replies
  • 0 likes

Spotify still using cellular even though it is turned OFF

Hi all, I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and after the gym this morning I had a message from My Data Mana...

  • Casual Listener
  • Hi all,   I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and ...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Music quality

My subscription: Family plan remiumCountryIndonesiaDevice(Asus Zenfone Max Pro M1)Operating System(ANDROID PIE) My Question or IssuePlease help me help me, I can't feel the difference in spotify music sound quality on my device. Both high, normal, lo...

  • Newbie
  • My subscription: Family plan remium Country Indonesia Device (Asus Zenfone Max Pro M1) Operating System (ANDROID PIE)   My Question or Issue Please help me help me, I can't feel th...
  • tman202
  • Music Fan
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Opens when phone restarts

PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...

  • Newbie
  • Plan Premium Country New Zealand  Device (Samsung Galaxy 9+ Operating System Android   My Question or Issue Every time my phone restarts spotify is opening up on its own and its n...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

  • Visitor
  • After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &nb...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Free
  • 317 Views
  • 1 replies
  • 0 likes

Album Titles Disappeared in Playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen looking at songs in a playlist, the album title is no longer displayed next to artist na...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When lo...
  • 343 Views
  • 0 replies
  • 2 likes
  • 343 Views
  • 0 replies
  • 2 likes

Superuser Contribution Artist tab in library doesnt load followed artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.

  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     My Question or Issue The artists tab brings up recommended...
  • _ti7g335-af7a
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Clearing the queue on Android Mobile

PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...

  • Regular
  • Plan Premium Country UK   Device Samsung S9 Operating System Android My Question or Issue I am increasingly frustrated by the inability to clear the queue on my Android phone.  I ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Solved!! Why can't this album be played?

PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
  • kawe1
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some of the song's album art cover showing incomplete on phone

PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.

  • Casual Listener
  • Plan Premium Country Malaysia Device Vivo V5s Operating System Android   My Question or Issue   Some of the album cover art is not display well when I open up with my phone's spo...
  • JasonXD322
  • Casual Listener
  • 513 Views
  • 6 replies
  • 0 likes
  • Other
  • 513 Views
  • 6 replies
  • 0 likes

Android TV (nvidia shield): Cannot browse new album releases

PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...

  • Visitor
  • Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1)   My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...
  • OzLev
  • Regular
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes

Music keeps redownloading

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...

  • Newbie
  • Plan Premium Country Germany Device Huawei P20 Operating System Android 9   My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Suggested songs

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...

  • Visitor
  • It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Autoplay problem

PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?

  • Newbie
  • Plan Free/Premium Country Turkey Device Huawei Operating System Android   My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...
  • kasse
  • Visitor
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Shortcuts from homescreen always start playing shuffled

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...

  • Casual Listener
  • On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why ca...
  • Ihatespotify19
  • Visitor
  • 1046 Views
  • 4 replies
  • 4 likes
  • 1046 Views
  • 4 replies
  • 4 likes