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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387227 Views

545 replies

34 likes

Account
Free
  • 387227 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

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Superuser Contribution app not working

PlanPremiumCountrythe NetherlandsDeviceSamsung Galaxy A8 2018Operating System My Question or IssueThe spotify app stopped working on my phone since yesterday when I want to play music the bar just stays at 0:00 and all of my downloaded songs are gone...

Visitor

  Plan Premium Country the Netherlands Device Samsung Galaxy A8 2018 Operating System     My Question or Issue The spotify app stopped working on my phone since yesterday wh...

Mario

Spotify Legend

392 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Android Not Posting to Instagram Stories, Home Page Unavailable

PlanPremiumCountryUSDeviceGalaxy Note 20Operating SystemAndroid My Question or IssueI cannot post to my instagram stories (I just get a blank page that is black at the bottom, fading to red at the top), nor can I access my home page. I just got a new...

Visitor

Plan Premium Country US Device Galaxy Note 20 Operating System Android   My Question or Issue I cannot post to my instagram stories (I just get a blank page that is black at the bottom...

Elena

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
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Superuser Contribution local files

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroid 7.0 My Question or IssueAlright so, i've had local files for a couple of months now. They were working just fine at the time, and I was able to add them to my phone pretty easily...

Casual Listener

Plan Premium Country United States Device LG K20 Plus Operating System Android 7.0   My Question or Issue Alright so, i've had local files for a couple of months now. They were working...

Mihail

Spotify Legend

610 Views

3 replies

0 likes

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Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

Visitor

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...

Ivan

Spotify Legend

684 Views

1 replies

0 likes

Android
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Superuser Contribution Songs dont shuffle please help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan anyone help my Samsung A50 won't shuffle songs plays the same 30 or 40 over and over,even...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can any...

Ver

Spotify Legend

563 Views

3 replies

0 likes

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Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

Visitor

My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...

1496 Views

0 replies

0 likes

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Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

Casual Listener

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...

Elena

Moderator

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Missing from Artist Page

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who don't want to shuffle the entirety of an artist's wor...

Visitor

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who do...

Xenia

Moderator

876 Views

2 replies

3 likes

artist page
liked
liked songs
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Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

Visitor

Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...

Mihail

Spotify Legend

5260 Views

1 replies

0 likes

Background Play
Samsung S20 Plus
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Superuser Contribution Songs aren't shown first by default in search anymore

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi everyone! I never have spotify problems but now I have one. I was making a playlist and as usual when using spotify I search for a song and a list of songs app...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi everyone! I never have spotify problems but now I have one. I was making a playlist...

Alex

Spotify Legend

417 Views

1 replies

0 likes

Search
songs
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Superuser Contribution My local files stopped working on Android

Plan PremiumCountry United StatesDevice Samsung Galaxy S7 EdgeOperating System Android Oreo 8.0.0 My Question or Issue I switched to Spotify last January because of its support for local files, which my last music service didn't support. I haven't ha...

Newbie

Plan    Premium Country    United States Device    Samsung Galaxy S7 Edge Operating System    Android Oreo 8.0.0   My Question or Issue  &n...

Ver

Spotify Legend

498 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Volume limit for children

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there an option to set a temporary maximum volume? We often listen to music with young chi...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...

Alex

Spotify Legend

1440 Views

1 replies

0 likes

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Solved!!Superuser Contribution Crash after 5 Minutes of Playback

PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...

Casual Listener

Plan Premium Duo Country United States   Device Google Pixel 4a Operating System Android 11   My Question or Issue After switching to Duo from regular Premium two days ago, the...

Alex

Spotify Legend

2004 Views

4 replies

0 likes

Android
Beta
Crash
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Superuser Contribution Music stops playing when I enter or leave a WiFi connection

PlanPremiumCountryGermany DeviceSAMSUNG Galaxy S4 miniOperating SystemAndroid 4.4.4 My Question or IssueHi,Since recently (I noticed it yesterday), my Spotify on my mobile phone has been having a very strange problem: every time I enter or leave a Wi...

Casual Listener

Plan Premium Country Germany  Device SAMSUNG Galaxy S4 mini Operating System Android 4.4.4   My Question or Issue Hi, Since recently (I noticed it yesterday), my Spotify on ...

Ver

Spotify Legend

6218 Views

11 replies

6 likes

  • 6218 Views
  • 11 replies
  • 6 likes

Superuser Contribution How do I change playlist order ??

I tried this on my Android and could not.I went online and there is no choice to move the order of songs on myplaylist.How do I move song number 5 to position 1 and song in position one toposition 5 ?HOW ?

Regular

I tried this on my Android and could not. I went online and there is no choice to move the order of songs on my playlist. How do I move song number 5 to position 1 and song in position one to ...

Ver

Spotify Legend

3044 Views

10 replies

0 likes

Playlist Ranking
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[Android][Search] I can't play Daft Punk, but all other music will play.

I have a Spotify student account (not sure if that would affect my issue.. I don't think it should). I can play all other music on Spotify, except for Daft Punk.. I have listened to them many times before. Is it a glitch on the app? Anyone else havin...

Visitor

I have a Spotify student account (not sure if that would affect my issue.. I don't think it should). I can play all other music on Spotify, except for Daft Punk.. I have listened to them many times b...

458 Views

0 replies

0 likes

Android
Search
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[Android] why is it taking a long time to play a "liked" song if I scroll thru to the middle?

I just noticed after the new download that when I scroll thru my "liked" songs and I pick one, it doesn't play right away. It takes forever to load. This has never happened before.Granted, I have a lot of "liked" songs, but is this something that can...

Casual Listener

I just noticed after the new download that when I scroll thru my "liked" songs and I pick one, it doesn't play right away.  It takes forever to load.  This has never happened before. Grant...

514 Views

0 replies

1 likes

Android
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Superuser Contribution Unplayable songs

PlanPremiumCountryNew Zealand Device(Huawei Nova 3i)Operating System(Android pie) My Question or IssueToday I was trying to listen to now that's what I call music 106 and when I opened the album the majority of the songs were gray and unplayable. But...

Visitor

Plan Premium Country New Zealand  Device (Huawei Nova 3i) Operating System (Android pie)   My Question or Issue Today I was trying to listen to now that's what I call music 106 a...

Elena

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
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Superuser Contribution Offline mode is unusable

PlanDuoDeviceHonor9 LiteOperating SystemAndroid 9 My Question or IssueMy biggest use case is listening in a care where I don't have internet connection, like a year or two ago it worked flawlessly, but it kept getting worse and worse with every updat...

Newbie

Plan Duo Device Honor9 Lite Operating System Android 9   My Question or Issue My biggest use case is listening in a care where I don't have internet connection, like a year or two ago it...

Mihail

Spotify Legend

1009 Views

1 replies

0 likes

  • 1009 Views
  • 1 replies
  • 0 likes