Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution When is iOS interface coming to Android users?

Plan: Premium PlanCountry: BrazilDevice: Redmi Note 8 ProOperating System: Android 10/MIUI My Question or IssueI wonder when is this update coming to Android users. The new playlist/artists/album page is different, and this update has been rolling on...

images (3).jpeg images (2).jpeg
  • Casual Listener
  • Plan: Premium Plan Country: Brazil Device: Redmi Note 8 Pro Operating System: Android 10/MIUI    My Question or Issue I wonder when is this update coming to Android users. The new pl...
  • Elena
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Android - prevent auto start

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueFor this situation - Spotify has NOT be used in a few days.Samsung, BT is not on, so I turn BT on.I connect my BT ear buds. My intention is to make a phon...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy S10 Operating System Android   My Question or Issue For this situation - Spotify has NOT be used in a few days. Samsung, BT is no...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bring back queue button on now playing screen please

PlanPremiumCountryIndonesia DeviceSamsung galaxy S10Operating SystemAndroid 10 My Question or IssueWhy did you change the queue button on the bottom right of now playing screen into share button!? I'd rather have the ability to control my playlist ea...

  • Visitor
  • Plan Premium Country Indonesia   Device Samsung galaxy S10 Operating System Android 10   My Question or Issue Why did you change the queue button on the bottom right of now playi...
  • Gunnerxp
  • Regular
  • 4125 Views
  • 19 replies
  • 47 likes
  • 4125 Views
  • 19 replies
  • 47 likes

Solved!!Superuser Contribution Blank screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S5Operating SystemAndroid 5.0 My Question or IssueSpotify on my phone stopped working yesterday and I have not been able to fix it. The app only shows a blank screen with the three icons at the bo...

image.png
  • Regular
  • Plan Premium Country The Netherlands Device Samsung Galaxy S5 Operating System Android 5.0   My Question or Issue Spotify on my phone stopped working yesterday and I have not been ab...
  • bbaale
  • Casual Listener
  • 35722 Views
  • 18 replies
  • 7 likes
  • 35722 Views
  • 18 replies
  • 7 likes

Not working on 4G

Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work.PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemOxygenOS version 10.3.4 My Question ...

  • Visitor
  • Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work. Plan Premium Country India Device ...
  • 387 Views
  • 0 replies
  • 0 likes
  • 4G
  • 387 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs playlist missing for 2 months, and now crashes app when selected

PlanPremiumCountryUSADeviceT-Mobile REVVLOperating SystemAndroid 7.0 My Question or IssueFor the past 2 months my liked songs playlist has been missing on the Android app but works fine on all other devices. On the Android app, I can click on liked s...

  • Casual Listener
  • Plan Premium Country USA Device T-Mobile REVVL Operating System Android 7.0   My Question or Issue For the past 2 months my liked songs playlist has been missing on the Android app but...
  • Ivan
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Daily Mix Missing from Phone App

PlanPremiumCountryIndiaDeviceGoogle Pixel 3 (Year of Purchase: December 2018)Operating SystemAndroidMy Question or IssueMy Daily Mixes are missing from the App home page. I can find them on the desktop 'made for you section' on my laptop app. I have ...

  • Visitor
  • Plan Premium Country India Device Google Pixel 3 (Year of Purchase: December 2018) Operating System Android My Question or Issue My Daily Mixes are missing from the App home page. I can find...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Playback switches device when on same connection

PlanPremium DevicePC and Android My Question or Issue Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. Pull out my android phone and activate wifi (I don't always keep it on). As soon a...

  • Gig Goer
  • Plan Premium   Device PC and Android   My Question or Issue   Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Can't see album names in playlist anymore?

PlanFamilyCountryCanadaDeviceSamsung Galaxy A90Operating SystemAndroid 10 My Question or IssueI maintain a "master playlist" of some 6000 songs that I regularly update. In editing the playlist today, Spotify stopped showing me the names of the albums...

  • Newbie
  • Plan Family Country Canada Device Samsung Galaxy A90 Operating System Android 10   My Question or Issue I maintain a "master playlist" of some 6000 songs that I regularly update. In ed...
  • drred2510
  • Regular
  • 932 Views
  • 1 replies
  • 1 likes
  • 932 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Haven't received the lyrics update

PlanPremiumCountryIndia DeviceLG G6 ThinQOperating SystemAndroid Pie My Question or IssueA lot of my friends here have received the update so I know it's not a location thing- why won't the lyrics show up on my phone ?

  • Visitor
  • Plan Premium Country India   Device LG G6 ThinQ Operating System Android Pie   My Question or Issue A lot of my friends here have received the update so I know it's not a locatio...
  • user-removed
  • Not applicable
  • 967 Views
  • 2 replies
  • 0 likes
  • Android
    lyrics
  • 967 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to click on non-main artist under the song title

PlanPremium DeviceAll devices with Android + saw its also present on Iphone My Question or IssueI tried to make it most obvious in the title. If I play song on my phone where there are more than 1 artists, I Can't click on artist who is not first lis...

  • Visitor
  • Plan Premium   Device All devices with Android + saw its also present on Iphone   My Question or Issue I tried to make it most obvious in the title. If I play song on my phone where ...
  • Ivan
  • Spotify Legend
  • 1759 Views
  • 1 replies
  • 1 likes
  • artist
    bug
    click
    Mobile
    multiple
  • 1759 Views
  • 1 replies
  • 1 likes

Solved!! Liked songs not playing/downloading

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 10My Question or IssueLiked songs will not play, it will not let me download the liked playlist either, I have tried reinstalling the app, clearing my cache and restarting my...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 10 My Question or Issue Liked songs will not play, it will not let me download the liked playlist either, I...
  • djboogy12
  • Casual Listener
  • 584 Views
  • 2 replies
  • 1 likes
  • 584 Views
  • 2 replies
  • 1 likes

Superuser Contribution App freezing / not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueSpotify App kept freezing and crashing yesterday, even freezing the whole phone sometimes. Followed the instructions woth clearing cache etc. and reinstal...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0   My Question or Issue Spotify App kept freezing and crashing yesterday, even freezing the whole phon...
  • Elena
  • Moderator
  • 4145 Views
  • 1 replies
  • 0 likes
  • 4145 Views
  • 1 replies
  • 0 likes

Saved Albums disappearing

PlanPremiumCountryGermany DeviceSamsung A6 My Question or Issue I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are disappeared. When I search one of these Albums they say it's still saved and still d...

  • Visitor
  • Plan Premium Country Germany  Device Samsung A6   My Question or Issue   I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are ...
  • SoundShots
  • Composer
  • 1192 Views
  • 1 replies
  • 1 likes
  • 1192 Views
  • 1 replies
  • 1 likes

No puedo escuchar música mientras estoy en llamada

PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...

  • Newbie
  • Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...
  • mercury11
  • Visitor
  • 11810 Views
  • 4 replies
  • 6 likes
  • 11810 Views
  • 4 replies
  • 6 likes

App doesn't register songs playing

When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects.PlanPremiumCountryUkDeviceSamsung A70Operating SystemAndr...

  • Casual Listener
  • When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects. Plan...
  • emmalouise0511
  • Casual Listener
  • 549 Views
  • 2 replies
  • 1 likes
  • 549 Views
  • 2 replies
  • 1 likes

how does the download over cellular option work?

PlanPremiumCountry Device Operating System My Question or IssueWhy are some tracks not added to favorites? I understand this is because I am prohibited from downloading over a mobile network? Then why, if I listen to them in 2 circles, are they alrea...

  • Visitor
  • Plan Premium Country   Device   Operating System     My Question or Issue Why are some tracks not added to favorites? I understand this is because I am prohibited from d...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Shuffle... But not really

How does the shuffle work? Like...for real. Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always stuck together. For example album ABCD in a playlist.There's ...

  • Visitor
  • How does the shuffle work? Like...for real.   Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always s...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Equalizer resets every music change

PlanPremiumCountryBrazilDevice(ASUS ZenPhone 3 MAX)Operating System(Android 7.0) My Question or Issue Hello! Hope everyone is in best of health. I've just got a new issue on my Spotify Android App. After the last June update, everytime a music change...

  • Regular
  • Plan Premium Country Brazil Device (ASUS ZenPhone 3 MAX) Operating System (Android 7.0)   My Question or Issue   Hello! Hope everyone is in best of health. 🙏   I've just ...
  • Spi01
  • Regular
  • 1545 Views
  • 2 replies
  • 0 likes
  • 1545 Views
  • 2 replies
  • 0 likes

Equalizer turns off on track changes. Tracks randomly stop or switch back to queue begging

PlanPremiumCountryRussiaDeviceXiaomi MI4C.Operating SystemAndroid 7.0, MIUI 9.5.2.0 Stable My Question or IssueAs title says when I switch tracks (via UI taps or on my wireless headphones, doesn't matter) sometimes equalizer does not kick in at all. ...

  • Visitor
  • Plan Premium Country Russia Device Xiaomi MI4C. Operating System Android 7.0, MIUI 9.5.2.0 Stable   My Question or Issue As title says when I switch tracks (via UI taps or on my wirele...
  • Spi01
  • Regular
  • 562 Views
  • 1 replies
  • 3 likes
  • 562 Views
  • 1 replies
  • 3 likes