Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194717 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535997 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439538 Views
565 replies
37 likes
THE VIDEOS I'M TALKING ABOUT ARE THE VIDEOS SHARED BY THE ARTIST.So, we know some songs have video backgrounds shared by the artist. It would be awesome if we could see those videos when we share songs at Instagram stories. I think that might be easy...
THE VIDEOS I'M TALKING ABOUT ARE THE VIDEOS SHARED BY THE ARTIST. So, we know some songs have video backgrounds shared by the artist. It would be awesome if we could see those videos when we sh...
335 Views
0 replies
0 likes
Plan Ich möchte auf den Ordner für Lokale Dateien auf dem Netzlaufwerk auch von meiner Android APP zugreifen können!PremiumCountry Germany Device Samsung Galaxy A40 and others Operating SystemAndroid 9 & 10, Windows 10 My Question or Issue Ich möchte...
Plan Ich möchte auf den Ordner für Lokale Dateien auf dem Netzlaufwerk auch von meiner Android APP zugreifen können! Premium Country Germany Device Samsung Galaxy A40 and others &nb...
Casual Listener
839 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I used Kid3 to asign album art to my Local Files, they all changed in my laptop. And some of them synced to my phone. When I undownloaded them, closed the app, ...
Plan Premium Country Device Samsung S7 Operating System Android 8.0.0 My Question or Issue When I used Kid3 to asign album art to my Local Files, they all changed in my laptop...
Spotify Legend
2102 Views
4 replies
1 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueThe shuffle buttons does not appear when playing the playlist Discover Weekly.To turn shuffle on or off, you instead need to play a song from another pla...
Plan Premium Country Sweden Device Samsung Galaxy Note 8 Operating System Android 9 My Question or Issue The shuffle buttons does not appear when playing the playlist Discover Weekly...
Spotify Legend
3217 Views
1 replies
6 likes
PlanPremiumCountryFrance DeviceAnyOperating SystemRemote device is on Linux My Question or IssueSteps to reproduce:Play a daily mix on remote deviceNext day connect to remote device and try to play the daily mix with the same name as yesterday's dire...
Plan Premium Country France Device Any Operating System Remote device is on Linux My Question or Issue Steps to reproduce: Play a daily mix on remote device Next day conne...
Spotify Legend
2047 Views
7 replies
1 likes
PlanPremiumCountryArgentinaDeviceAndroid TV (Hitachi)My Question or IssueHi! I have disabled the Autoplay function on my Android mobile phone. No issues there. However, when I stream my music to the Spotify app on my Android TV, related songs start p...
Plan Premium Country Argentina Device Android TV (Hitachi) My Question or Issue Hi! I have disabled the Autoplay function on my Android mobile phone. No issues there. However, when I stream my...
Spotify Legend
1957 Views
3 replies
0 likes
PlanPremiumCountryBosnia and HerzegovinaDeviceHuawei Mate 20 aliteOperating SystemAndroid 10 My Question or IssueSo I've been trying to import some songs from my pc to my phone. I was able to make a new playlist with the imported songs but when i tri...
Plan Premium Country Bosnia and Herzegovina Device Huawei Mate 20 alite Operating System Android 10 My Question or Issue So I've been trying to import some songs from my pc to my pho...
Spotify Legend
926 Views
1 replies
0 likes
PlanPremiumCountrySpainDevice(Google Pixel, Macbook Pro late 2016)Operating System(Android 11, macOS Catalina) Hi! I used to have a popularity bar but since I became "premium" I don't have it anymore in any platform (webplayer, desktop app in Mac or ...
Plan Premium Country Spain Device (Google Pixel, Macbook Pro late 2016) Operating System (Android 11, macOS Catalina) Hi! I used to have a popularity bar but since I became "prem...
Spotify Legend
853 Views
1 replies
0 likes
PlanPremiumCountryPoland DeviceXiaomi Mi 9 ProOperating SystemAndroid 10 I have a problem with a Spotify mentioned here:https://community.spotify.com/t5/Android/Spotify-stops-playing-when-I-make-a-phone-call-but-doesn-t/td-p/1700566?fbclid=IwAR39VQ5z...
Plan Premium Country Poland Device Xiaomi Mi 9 Pro Operating System Android 10 I have a problem with a Spotify mentioned here: https://community.spotify.com/t5/Android/Spotif...
Spotify Legend
4217 Views
1 replies
0 likes
PlanPremium (familiar)Country DeviceOnePlus 7 ProOperating SystemAndroid My Question or Issueno puedo ver las letras en mi celular con esta cuenta (con otras cuentas si me deja), en PC si puedo verlo
Plan Premium (familiar) Country Device OnePlus 7 Pro Operating System Android My Question or Issue no puedo ver las letras en mi celular con esta cuenta (con otr...
Spotify Legend
769 Views
1 replies
0 likes
from time to time my offline playlists is no longer offline ? Anyone else with that problem ? Android phone Samsung Galaxy A70Android 10One UI: 2.0
from time to time my offline playlists is no longer offline ? Anyone else with that problem ? Android phone Samsung Galaxy A70 Android 10 One UI: 2.0
Spotify Legend
1086 Views
6 replies
0 likes
PlanPremiumCountryUSDeviceLG Stylo 4Operating SystemAndroid 9.0My Question or IssueI cant seem to like or unlike songs on my mobile. When I try to like a song nothing happens when I try to unlike a song it will ask me if I am sure then when I hit ok ...
Plan Premium Country US Device LG Stylo 4 Operating System Android 9.0 My Question or Issue I cant seem to like or unlike songs on my mobile. When I try to like a song nothing happens when I...
Spotify Legend
705 Views
3 replies
0 likes
Each time I want to add a song in a playlist, I click on the 3 dots on the upper right corner of the screen and immediatly my screen got frozen. After some minutes I have to restart the app again. How can I solve this issue? I have tried several time...
Each time I want to add a song in a playlist, I click on the 3 dots on the upper right corner of the screen and immediatly my screen got frozen. After some minutes I have to restart the app again. Ho...
Spotify Legend
772 Views
1 replies
0 likes
PlanPremiumCountryChileOperating SystemAndroid My Question or IssueI read in one post that some users already have this feature already in some Android devices in my country (Chile), but not me using version 8.5.85.894. On iOS devices it's already wo...
Plan Premium Country Chile Operating System Android My Question or Issue I read in one post that some users already have this feature already in some Android devices in my country (Chi...
Spotify Star
554 Views
1 replies
0 likes
If I have bad internet connection and for example I want to put a song in the queue, and I tap the 3 dots on the song, the menu that pops up, loads very slowly. I believe it is loading option I don't even need, but i have to wait a long time for the ...
If I have bad internet connection and for example I want to put a song in the queue, and I tap the 3 dots on the song, the menu that pops up, loads very slowly. I believe it is loading option I don't...
Newbie
563 Views
1 replies
1 likes
hello fellow person my spotify has been down for 2 weeks now, it works on pc just fine but on mobile it crashes INSTANTLY after i attempt to open the app ive tried commonly re-installing it or soft resetting my phone or even clear cache from my entir...
hello fellow person my spotify has been down for 2 weeks now, it works on pc just fine but on mobile it crashes INSTANTLY after i attempt to open the app ive tried commonly re-installing it or soft r...
Spotify Legend
512 Views
1 replies
0 likes
PlanPremium for one personCountryTurkeyDeviceSamsung Galaxy J7 Prime 2017Operating SystemAndroid 8.1 My Question or IssueI downloaded all of my songs that are I have liked but I can't listen them and when I opened app, spotify is giving me error that...
Plan Premium for one person Country Turkey Device Samsung Galaxy J7 Prime 2017 Operating System Android 8.1 My Question or Issue I downloaded all of my songs that are I have liked b...
Spotify Legend
465 Views
1 replies
0 likes
PlanPremiumCountryUAEDeviceSamsung S20 FE 5GOperating System My Question or IssueWhen changing over to my new phone I logged in under the same email address but none of my Playlist or liked songs were saved. I also have a different user name and prof...
Plan Premium Country UAE Device Samsung S20 FE 5G Operating System My Question or Issue When changing over to my new phone I logged in under the same email address but none of...
Spotify Legend
515 Views
1 replies
0 likes
Spotify runs in the background no matter what I do on my Samsung 12 phone. It will use around 10% to 15% of my battery even if I have not used the app at all. I have tried to force stop this which seems to work until it is recharged again. I have rei...
Spotify runs in the background no matter what I do on my Samsung 12 phone. It will use around 10% to 15% of my battery even if I have not used the app at all. I have tried to force stop this which se...
Casual Listener
22406 Views
2 replies
0 likes
I think this is already implemented on the windows/mac version, but it's beyond irritating that this isn't apparent on the Android yet (idk about IOS). I keep adding cleaned versions of songs to my playlist because there's nothing that indicates they...
I think this is already implemented on the windows/mac version, but it's beyond irritating that this isn't apparent on the Android yet (idk about IOS). I keep adding cleaned versions of songs to my p...
Spotify Star
647 Views
1 replies
0 likes
