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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395851 Views

546 replies

35 likes

Account
Free
  • 395851 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8448 Views

0 replies

7 likes

  • 8448 Views
  • 0 replies
  • 7 likes

Cant log in to my device

PlanPremiumCountryIrelandDeviceChill box maxOperating SystemAndroid My Question or IssueHi,I cant log in to Spotify on my android device. Currently receiving message ' you are set to offline, please go online to connect..'When I try to log in via fac...

Newbie

  Plan Premium Country Ireland Device Chill box max Operating System Android   My Question or Issue Hi, I cant log in to Spotify on my android device. Currently receiving messag...

AdamDamon

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Disable Random Mode in Release Radar

Hey People, I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual playlist of mine, start a song, and switch off random mode th...

Newbie

Hey People,   I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual p...

Elena

Moderator

1058 Views

1 replies

0 likes

Mobile
Playlists
  • 1058 Views
  • 1 replies
  • 0 likes

Google home with several user and Spotify family ...

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi there, I am using google home under which 2 speakers (HK Citation One Duo) are defined, this under my house where I have set Spo...

Casual Listener

Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi there, I am using google home under which 2 spe...

Cdelecole

Casual Listener

774 Views

2 replies

0 likes

  • 774 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Web Player Randomly Connects. Stops playing through my phone speaker

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web player chromebook" on its own. It's really really a...

Visitor

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web ...

Xenia

Moderator

450 Views

1 replies

0 likes

Android
Other
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download artist playlists

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't download any content?

Casual Listener

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't...

Jeremy

Spotify Legend

1905 Views

5 replies

0 likes

  • 1905 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify plays songs outside of playlist

PlanFamilyCountryUSDeviceSamsung Galaxy 9Operating System My Question or IssueIf I am listening to a "90s r&b" playlist made by another user then every 1-4 songs a song from outside the playlist and even genre will play. I have not had this issue bef...

Casual Listener

  Plan Family Country US Device Samsung Galaxy 9 Operating System     My Question or Issue If I am listening to a "90s r&b" playlist made by another user then every 1-4 ...

Elena

Moderator

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountrythe NetherlandsDeviceSamsung Galaxy A8 2018Operating System My Question or IssueThe spotify app stopped working on my phone since yesterday when I want to play music the bar just stays at 0:00 and all of my downloaded songs are gone...

Visitor

  Plan Premium Country the Netherlands Device Samsung Galaxy A8 2018 Operating System     My Question or Issue The spotify app stopped working on my phone since yesterday wh...

Mario

Spotify Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Android Not Posting to Instagram Stories, Home Page Unavailable

PlanPremiumCountryUSDeviceGalaxy Note 20Operating SystemAndroid My Question or IssueI cannot post to my instagram stories (I just get a blank page that is black at the bottom, fading to red at the top), nor can I access my home page. I just got a new...

Visitor

Plan Premium Country US Device Galaxy Note 20 Operating System Android   My Question or Issue I cannot post to my instagram stories (I just get a blank page that is black at the bottom...

Elena

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroid 7.0 My Question or IssueAlright so, i've had local files for a couple of months now. They were working just fine at the time, and I was able to add them to my phone pretty easily...

Casual Listener

Plan Premium Country United States Device LG K20 Plus Operating System Android 7.0   My Question or Issue Alright so, i've had local files for a couple of months now. They were working...

Mihail

Spotify Legend

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

Visitor

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...

Ivan

Spotify Legend

696 Views

1 replies

0 likes

Android
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs dont shuffle please help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan anyone help my Samsung A50 won't shuffle songs plays the same 30 or 40 over and over,even...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can any...

Ver

Spotify Legend

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes

Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

Visitor

My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...

1518 Views

0 replies

0 likes

  • 1518 Views
  • 0 replies
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Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

Casual Listener

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...

Elena

Moderator

419 Views

1 replies

1 likes

  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Missing from Artist Page

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who don't want to shuffle the entirety of an artist's wor...

Visitor

With the new 8.5.83.1075 update for Android 11, the "liked songs" button under the artists page is now gone. This makes it extremely inconvenient to navigate to ONLY your liked songs for those who do...

Xenia

Moderator

882 Views

2 replies

3 likes

artist page
liked
liked songs
  • 882 Views
  • 2 replies
  • 3 likes

Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

Visitor

Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...

Mihail

Spotify Legend

5284 Views

1 replies

0 likes

Background Play
Samsung S20 Plus
  • 5284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs aren't shown first by default in search anymore

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi everyone! I never have spotify problems but now I have one. I was making a playlist and as usual when using spotify I search for a song and a list of songs app...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi everyone! I never have spotify problems but now I have one. I was making a playlist...

Alex

Spotify Legend

428 Views

1 replies

0 likes

Search
songs
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local files stopped working on Android

Plan PremiumCountry United StatesDevice Samsung Galaxy S7 EdgeOperating System Android Oreo 8.0.0 My Question or Issue I switched to Spotify last January because of its support for local files, which my last music service didn't support. I haven't ha...

Newbie

Plan    Premium Country    United States Device    Samsung Galaxy S7 Edge Operating System    Android Oreo 8.0.0   My Question or Issue  &n...

Ver

Spotify Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume limit for children

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there an option to set a temporary maximum volume? We often listen to music with young chi...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...

Alex

Spotify Legend

1477 Views

1 replies

0 likes

  • 1477 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Crash after 5 Minutes of Playback

PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...

Casual Listener

Plan Premium Duo Country United States   Device Google Pixel 4a Operating System Android 11   My Question or Issue After switching to Duo from regular Premium two days ago, the...

Alex

Spotify Legend

2035 Views

4 replies

0 likes

Android
Beta
Crash
  • 2035 Views
  • 4 replies
  • 0 likes