Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32906 Views
  • 62 replies
  • 25 likes
  • 32906 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872740 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872740 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25234 Views
  • 3 replies
  • 0 likes
  • 25234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some albums can be only played on shuffle while i can choose specific song on others

PlanPremiumCountrySerbiaDeviceHuawei P30 LiteOperating SystemAndriod My Question or IssueWhy some albums can be played only on shuffle while i can choose specific song on others. I dont know whats causing the problem.

  • Visitor
  • Plan Premium Country Serbia Device Huawei P30 Lite Operating System Andriod   My Question or Issue Why some albums can be played only on shuffle while i can choose specific song on oth...
  • Petya
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Import Music not showing songs

PlanPremiumCountryAustralia DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or Issuewhen i tap "Import your music" on my phone app only 15 songs come up when i have over 200 on my phone. i have tried syncing with my computer and eve...

Screenshot_20200726-173308_Spotify[1].jpg Screenshot_20200726-173550_My_Files[1].jpg
  • Visitor
  • Plan Premium Country Australia   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue when i tap "Import your music" on my phone app only 15 songs co...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Scroll bar absent in liked songs

PlanPremiumCountryUSDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueThe scroll bar in the Liked Songs is present when sorted by "Title" or "Recently added", but it is gone when sorted by "Artist" or "Album". It would be great if th...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy 9+ Operating System Android   My Question or Issue The scroll bar in the Liked Songs is present when sorted by "Title" or "Recently added"...
  • Sen_
  • Music Fan
  • 573 Views
  • 1 replies
  • 1 likes
  • 573 Views
  • 1 replies
  • 1 likes

Remove shuffle button (#noshuffle)

Plan PremiumCountry Device(Paranoid) Android I never play songs in shuffle. (Mozarts KV41 in shuffle play? wth) How do i remove this silly "feature"

  • Music Fan
  • Plan Premium Country   Device (Paranoid) Android     I never play songs in shuffle. (Mozarts KV41 in shuffle play? wth) How do i remove this silly "feature"  
  • Sen_
  • Music Fan
  • 395 Views
  • 1 replies
  • 1 likes
  • shuffle
  • 395 Views
  • 1 replies
  • 1 likes

My Spotify Android App only works when i'm online

PlanPremiumCountryGermany DeviceCyrus CS40 Operating SystemAndroid 7.0 My Question or IssueHey,Since yesterday (the last update) everytime i turn of the internet (Wifi or mobile) of my phone spotify crashes and closes.I had an issue that my subsribed...

  • Visitor
  • Plan Premium Country Germany   Device Cyrus CS40   Operating System Android 7.0   My Question or Issue Hey, Since yesterday (the last update) everytime i turn of the inter...
  • 272 Views
  • 0 replies
  • 0 likes
  • Crash Android
    not working
    Offline Android
  • 272 Views
  • 0 replies
  • 0 likes

How to stop Android Spotify app controlling echo dot volume when the app is in the background?

PlanFree/PremiumCountryUSDeviceXiaomi Mi 9Operating SystemAndroid Oreo My Question or IssueHow to stop Android Spotify app controlling echo dot volume when the app is in the background?

  • Visitor
  •   Plan Free/Premium Country US Device Xiaomi Mi 9 Operating System Android Oreo   My Question or Issue How to stop Android Spotify app controlling echo dot volume when the a...
  • Sen_
  • Music Fan
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Bug app android

I have a problem with spotify, when I click on the storage to change the path to save songs, my application is disabled.Sorry if something is not clear, I wrote via Google translator DeviceZte blade a522Operating SystemAndroid 7.1

  • Casual Listener
  • I have a problem with spotify, when I click on the storage to change the path to save songs, my application is disabled. Sorry if something is not clear, I wrote via Google translator 🙂   De...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Hide song feature disappeared

PlanPremiumCountryUKDeviceGoogle Pixel 3a XLOperating SystemAndroid v9.0 (Pie)My Question or IssueHi there, The hide song feature has disappeared. This was the best feature you ever released, where's it gone? Thanks, Andrew

  • Visitor
  • Plan Premium Country UK Device Google Pixel 3a XL Operating System Android v9.0 (Pie) My Question or Issue Hi there,  The hide song feature has disappeared. This was the best feature y...
  • 317 Views
  • 0 replies
  • 2 likes
  • Hide song feature
  • 317 Views
  • 0 replies
  • 2 likes

Why cant i listen album 第一幕?

(Bad english alert)Hi, im new in this stuff, so i have a questionWhy cant i listen album 第一幕? I cant even find this album properli in app, so i just find it in google, and cant play it.I can add in favorit, but cant play it.But another album from sam...

  • Visitor
  • (Bad english alert) Hi, im new in this stuff, so i have a question Why cant i listen album 第一幕? I cant even find this album properli in app, so i just find it in google, and cant play it. I can ad...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

App crashes on Android, album/single covers not showing completely

PlanPremiumCountryGermanyDeviceSony Xperia L2 H3311Operating SystemAndroid Version 7.1.1 My Question or IssueHello everyone! Unfortunately I have experienced problems with the Spotify app for like 3 months and none of the posts on Spotify Community h...

  • Visitor
  • Plan Premium Country Germany Device Sony Xperia L2 H3311 Operating System Android Version 7.1.1   My Question or Issue Hello everyone!   Unfortunately I have experienced problem...
  • 371 Views
  • 0 replies
  • 2 likes
  • Android
    crashes
  • 371 Views
  • 0 replies
  • 2 likes

Android version lacking many features present on desktop

Hi. New user here. After doing a bit of testing I noticed that Android app is lacking in basic sorting and multi element management features that can be used on PC:Impossible to create a folder to group few playlists together.Impossible to highlight ...

  • Visitor
  • Hi. New user here. After doing a bit of testing I noticed that Android app is lacking in basic sorting and multi element management features that can be used on PC: Impossible to create a folder to...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Cuando cierro spotify se borran mis descargas

PlanPremiumCountry DeviceHuawei Y7 2018Operating SystemAndroid My Question or IssueCuando cierro Spotify se borran todas mis descargas y se tienen que volver a descargar. Ya desinstalee la app y la volvia instalar y no funciona. No es problema de la ...

  • Newbie
  • Plan Premium Country   Device Huawei Y7 2018 Operating System Android   My Question or Issue Cuando cierro Spotify se borran todas mis descargas y se tienen que volver a descargar...
  • 625 Views
  • 0 replies
  • 0 likes
  • 625 Views
  • 0 replies
  • 0 likes

Spotify has stopped showing my Google mini web I want to cast

I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini. I use it all the time, so this is infuriating. Spotify and Google home apps are updated. Both use the same WiFi (and I...

  • Visitor
  • I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini.   I use it all the time, so this is infuriating.   Sp...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Car mode icon in play screen

Hello,I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I have to scroll through the settings and activate car mo...

  • Visitor
  • Hello, I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I ha...
  • 276 Views
  • 0 replies
  • 2 likes
  • 276 Views
  • 0 replies
  • 2 likes

Solved!! Podcast crashing

Podcasts are crashing every few minutes  

  • Casual Listener
  • Podcasts are crashing every few minutes   
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download Local Files onto Pixel 3

Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle around it under each song and says "Waiting To Downlo...

Screenshot_20200723-022926.png
  • Regular
  • Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle ar...
  • Xenia
  • Moderator
  • 1606 Views
  • 6 replies
  • 0 likes
  • downloads
    local files
    Pixel 3
  • 1606 Views
  • 6 replies
  • 0 likes

Creating a Playlist: Bugs

Plan: PremiumCountry: Mexico DeviceMoto Z3 PlayOperating SystemAndroid 9 My Question or IssueWhen I'm creating a long playlist (more than 60h of playtime) I use to start adding songs by artist (alphabetically), and when I finish, I start playing my n...

  • Newbie
  • Plan: Premium Country: Mexico   Device Moto Z3 Play Operating System Android 9   My Question or Issue When I'm creating a long playlist (more than 60h of playtime) I use to start a...
  • 452 Views
  • 0 replies
  • 0 likes
  • Android 10
    bug
    Bug Playlist
    bugs
    Issues
    shuffle
    troubles
  • 452 Views
  • 0 replies
  • 0 likes

Liked and albums didn't show up on my phone

PlanFree/PremiumCountryRussiaDevice(iPhone 6s,)Operating System(iOS 13.3.1, Windows 10 ) My Question or Issueafter transferring a track from apple music, my favorite songs and albums only appeared on my PC, but they are not in my phone. I don't want ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 6s,) Operating System (iOS 13.3.1, Windows 10 )   My Question or Issue after transferring a track from apple music, my favorite ...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Connect] Spotify Connect overriding device control

PlanPremiumCountryUnited StatesDeviceLG V35Operating SystemAndroid Oreo My Question or IssueHey knowledgeable lads, Recently I've been having issues with Spotify Connect on my Android device. I use it mostly to play Spotify over my Amazon Echo (first...

  • Visitor
  • Plan Premium Country United States Device LG V35 Operating System Android Oreo   My Question or Issue Hey knowledgeable lads,   Recently I've been having issues with Spotif...
  • Ivan
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Solved!! Autoplay won't work

PlanPremiumCountryIrelandDeviceSamsung Galaxy A40Operating SystemAndroid For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on multiple occasions and turned it on & off but I have no success.Any help or...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android   For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on m...
  • AdamDam
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes