Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Only some songs won't play from local library

Only some songs won't play from local library


Plan: Premium

Country: UK

My Question or Issue:

I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it.

There's these 2 albums i have downloaded, Spotify doesn't have them thats why i had to download and import them, all the songs are .mp3 format and work like a charm on desktop. I have created a playlist on my desktop with these songs, and then set them to download on my phone which is fine.

2 songs (annoyingly, my 2 FAVOURITE songs) from these albums are greyed out and just won't allow me to play them on my phone. Yet i can play ANY other song. It shows the little green download icon like it has downloaded, but it just will not play the 2 songs at all. I've tried reinstalling the app on both my desktop and my android. but no matter what i do, just these 2 songs won't work. I have downloaded these 2 songs directly onto my phone and they work fine on google music. But spotify just WILL NOT PLAY THEM. And it doesn't seem like there's a valuable reason for it. Any advice? 


0 Replies

Suggested posts