Help Wizard

Step 1


All my downloads disappeared

All my downloads disappeared

I have Spotify premium and had dozens of albums downloaded to my phone. I was in the middle of listening to one downloaded album on the subway -- possibly with an intermittent network connection -- when it stopped playing. When I looked at my phone, all my music had disappeared from my library, whether downloaded or not. All albums, all playlists -- everything. Now that I am back above ground and have an internet connection, my library is back but none of my albums are downloaded any more.


What the hell happened to my music? I've lost a lot of trust that Spotify's downloaded music will be there when I need it. What do I do when this happens at the beginning of a five hour flight?

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