Red "update app" prompt & unable to stream

[#1]

All the songs are gone, And any songs not playing

I noticed that I cant start any songs any all of the songs are gone

[mkay9]

Plan

Premium

Country

Germany 

Device

Sony Xperia

I suddenly can not play anything and am always seeing an error try again notice, but nothing happens. My playlists also show 0 saves even though I had many songs in multiple playlists. This would be my nightmare if everything is gone. 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Vasil]

We've checked backstage and can confirm that we're aware of some issues with specific app versions. Uninstalling the app and redownloading the latest version from the Google Play store will resolve this and ensure that everything works as expected 🙂 

[mkay9]

Just to add, I have a Sony Xperia 10V, Android. Deinstalling and reinstalling did nothing. 

[mkay9]

Hi Vasil, I tried your tip and it did nothing it shows zero saves and when I try to play something it shows an error. 

I just checked my old phone where I was still logged in to my account and there everything is fine. 

More details in my posts in this thread. Please help!

 

 

 

 

[Yordan]

Hi there, @mkay9,

Thanks for the reply.

A new version of the app should be out now, could you check if the update is available on your end in the Google Play store?

In case you were already running the latest version, could you try logging out and signing back in to your account twice in a row? This triggers an internal resync of the app that may help here. Something else you can try is clearing the app's cache.

Also, make sure Spotify is allowed to access your Wi-Fi / mobile network. It's worth checking if using mobile data or switching to a different Wi-Fi network does the trick: you can ask a friend or a relative to create a hotspot for you to connect to. If you're using a VPN, I'd recommend disabling it as well.

Another thing you can try is logging in on your old phone and playing something, then checking if you'd be able to switch the playback to your Xperia 10V from the Spotify Connect menu.

Hope this helps. Let us know how it goes 👍

[EuniceH]

Recently updated the app on Android 14 Samsung Galaxy S23 One UI version 6.1. Now all the playlists are empty, even the "Made for you" ones or public ones. No songs will play on the app. This is the exact same issue as the issue from the "Nothing Plays" post on here from a few years ago that ended up being a country issue, but we have not travelled in years. It just broke after the update.

I can play music through my account on desktop, but as soon as I try to use the mobile app, nothing works.

[EuniceH]

Also I have tried a fresh reinstall, clearing cache, deleting app data and even finding an older version of the app via apk online. The problem persists across all attempts.

[EuniceH]

I forgot to upload images and video evidence. 

[mkay9]

Hi Jordan,

I tried all the things you suggested, deinstalling, then reinstalling, logging out, clearing cache. I have also changed wifi for the holidays, also used mobile data. 

I tried starting a jam from my old phone, I could connect but it would not play from my new phone. No sound was coming out. 

So sadly still no solution. 

I will gladly send more screenshots if that helps. 

Desperate at this point. 

[KittyCatCrunchie]

Also having this issue and have tried all the same things.

[m888888]

same exact issue, nothing is working, i saw a post about how it may be your/our account getting shadow banned

[m888888]

i ran into the exact issue, some other post suggested that it may be our accounts getting shadow banned

[m888888]

Hey team, i found the solution, just double check to make sure the location listed in your account matches your actual location, if not MAKE SURE IT IS.

[KittyCatCrunchie]

Glad for you, but location matches on mine and Eunice H also said no country/location issue on hers. So, solution not found.