Android app freezes after one song

Android app freezes after one song


When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black background with the menu button in the top left.


What are the steps you took to get to the error/issue?

Open Spotify on Android

Select any playlist - synced or otherwise

Press play on a song

Song plays

At end of song, it doesn’t move on to the next song and I can’t manually select another song because the app has frozen


What I expected to happen

I expect all the songs to play, not just the first one


Did you restart your device when troubleshooting in section B?



Did you read the connection troubleshooting tips?



Your device



Device’s Operating System

Android Lollipop 5.0


What type of account do you have?

Premium (£9.99 a month)


(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

3.7 GB


Space left on your External SD card (if applicable)



Is your device rooted?



Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?



Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?



My mobile Spotify version


My mobile provider and country



My username



Do you have a Spotify (non-Facebook) login?



Are you logging in with Facebook or with your Spotify login details?

Spotify login



1 Reply

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android

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Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
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