Description
When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black background with the menu button in the top left.
What are the steps you took to get to the error/issue?
Open Spotify on Android
Select any playlist - synced or otherwise
Press play on a song
Song plays
At end of song, it doesn’t move on to the next song and I can’t manually select another song because the app has frozen
What I expected to happen
I expect all the songs to play, not just the first one
Did you restart your device when troubleshooting in section B?
Yes
Did you read the connection troubleshooting tips?
Yes
Your device
LG G3
Device’s Operating System
Android Lollipop 5.0
What type of account do you have?
Premium (£9.99 a month)
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
3.7 GB
Space left on your External SD card (if applicable)
62.5GB
Is your device rooted?
No
Are you using a custom ROM, if so which one, exactly?
No
Did you set your external SD card as storage location?
Yes
Did you manually install an older version before installing the latest version from the Play Store?
No
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
My mobile Spotify version
1.9.0.1273
My mobile provider and country
O2 UK
My username
archi3
Do you have a Spotify (non-Facebook) login?
yes
Are you logging in with Facebook or with your Spotify login details?
Spotify login
