Android app freezes after one song

[archi3]

Description

When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black background with the menu button in the top left.

What are the steps you took to get to the error/issue?

Open Spotify on Android

Select any playlist - synced or otherwise

Press play on a song

Song plays

At end of song, it doesn’t move on to the next song and I can’t manually select another song because the app has frozen

What I expected to happen

I expect all the songs to play, not just the first one

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

LG G3

Device’s Operating System

Android Lollipop 5.0

What type of account do you have?

Premium (£9.99 a month)

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

3.7 GB

Space left on your External SD card (if applicable)

62.5GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

Yes

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

My mobile Spotify version

1.9.0.1273

My mobile provider and country

O2 UK

My username

archi3

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android