Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4272 Views

0 replies

6 likes

  • 4272 Views
  • 0 replies
  • 6 likes

Spotify stopping during the track

Hi! I have some trouble with my spotify app on my android (but not on my computer, spotify works super there). While playing a song the track stops after 20-30 sec, always. It dosent matter if i download the song for offline mode, the problem stil ex...

Newbie

Hi!   I have some trouble with my spotify app on my android (but not on my computer, spotify works super there). While playing a song the track stops after 20-30 sec, always. It dosent matte...

spotifyyyyyyyyy

Casual Listener

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

I Don't Want to sink my phone to my laptop

How do I get rid of the syncing from my laptop to my Android phone? I don't want my laptop to play the same music as it does on my phone. I can be in class listening to music on my laptop and it will start playing on my phone. I want to stop this con...

Newbie

How do I get rid of the syncing from my laptop to my Android phone? I don't want my laptop to play the same music as it does on my phone. I can be in class listening to music on my laptop and it will...

ErickRGuetta

Community Legend

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Available space and songs

I apologize if this has been previously addressed, I have searched around, but how about adding an info feature showing number of offline songs and amount of space being used by that music on your device? I'm saying because I'm pretty sure that the f...

Regular

I apologize if this has been previously addressed, I have searched around, but how about adding an info feature showing number of offline songs and amount of space being used by that music on yo...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Not going to upgrade to premium

It seems that every annoyance is solved by upgrading to premium. I was open to upgrading to premium when I downloaded Spotify to give it a try. But it seems like the free version is intentionally annoying just to suck people into subscribing. I'm afr...

Newbie

It seems that every annoyance is solved by upgrading to premium.  I was open to upgrading to premium when I downloaded Spotify to give it a try.  But it seems like the free version is inten...

233 Views

0 replies

1 likes

  • 233 Views
  • 0 replies
  • 1 likes

moving the app to sd card

How do i move the app to the sd card, iv moved the music across but for some reason my phone is counting the music saved on the sd card in the total phone memory stopping my phone from doing any updates/downloads and keeps bugging me ever 30 seconds ...

Casual Listener

How do i move the app to the sd card, iv moved the music across but for some reason my phone is counting the music saved on the sd card in the total phone memory stopping my phone from doing any upda...

madsamsamsam

Casual Listener

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Spotify Connect Problem - Wrong track shown on Smartphone

Hello, im expieriencing the following problem: The Spotify Application plays music on my PC. I'm using the Spotify App on my Android Smartphone (Galaxy S4) to control which tracks are played on my PC. It happens almost all times, that my Smartphone s...

Casual Listener

Hello,   im expieriencing the following problem:   The Spotify Application plays music on my PC. I'm using the Spotify App on my Android Smartphone (Galaxy S4) to control which tr...

kMusicP

Casual Listener

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

I have a Sony z3 and a vsx2021 av receiver von Pioneer. Spotify doesen't Play music over WLAN

I have a Sony z3 and a vsx2021 av receiver von Pioneer. Spotify doesen't Play music over WLAN other musicplayer do over throw. I also can find my vsx with the Pioneer app can somebody help me

Newbie

I have a Sony z3 and a vsx2021 av receiver von Pioneer. Spotify doesen't Play music over WLAN other musicplayer do over throw. I also can find my vsx with the Pioneer app can somebody help me

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

it crashes on Android 4.4.4 (samsung note 4)

Hi,when I open spotify, it loads Browse menu too slowly and also it slows down my phone. In addition to these, sometimes it crashes while a song is loading. I have already reinstalled the application but the problem isn't solved.Please solve this pro...

Newbie

Hi, when I open spotify, it loads Browse menu too slowly and also it slows down my phone. In addition to these, sometimes it crashes while a song is loading. I have already reinstalled the applica...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Solved!! Saved songs dissapeared

I was trying to add a song to my saved songs list on my phone and out of nowhere, all my saved songs dissapered exept for the one I had just added. However they are all still saved on the desktop version of spotify. How can I sync them all back to my...

Casual Listener

I was trying to add a song to my saved songs list on my phone and out of nowhere, all my saved songs dissapered exept for the one I had just added. However they are all still saved on the desktop ver...

MattSuda

Spotify Star

549 Views

3 replies

0 likes

  • 549 Views
  • 3 replies
  • 0 likes

Nexus 5 connecting to Car radio Via Usb. Spotify Doesn't Work

Spotify simply doesn't work through the stereo. The auxilary cable works with spotify but for some reason the usb doesn't.I have USB debugging enabled. i have the song playing. i have tried turning it off and on again. i have made sure that the stere...

Casual Listener

Spotify simply doesn't work through the stereo. The auxilary cable works with spotify but for some reason the usb doesn't. I have USB debugging enabled. i have the song playing. i have tried turni...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Solved!! Transfer my albums and playlists from my Samsung Galaxy 3 phone to my wife's Galaxy 3

My wife and I both have Samsung Galaxy 3s android phones. We each have downloaded the Spotify app to our phones. I have already constructed quite an extensive collection of albums and two playlists on my phone. Is there a way to transfer those albums...

Regular

My wife and I both have Samsung Galaxy 3s android phones. We each have downloaded the Spotify app to our phones. I have already constructed quite an extensive collection of albums and two playlists o...

MattSuda

Spotify Star

4243 Views

11 replies

0 likes

  • 4243 Views
  • 11 replies
  • 0 likes

3 month subscription before Jan 1st

I used the promotion that they were offering for the one dollar for three months. I used a ten dollar gift card to pay for it. I had premium for the first month, but after the first month, my premium expired. Can someone please tell me what's going o...

Newbie

I used the promotion that they were offering for the one dollar for three months. I used a ten dollar gift card to pay for it. I had premium for the first month, but after the first month, my premium...

Jordi

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

hopeless app!

ok sorry i realise i hacked off with the app right now as I've just tried to listen to a specific offline playlist, and couldn't ..firstly the app is soooo slow to load and sort itself out these days..secondly the album i had tried to save offline an...

Visitor

ok sorry i realise i hacked off with the app right now as I've just tried to listen to a specific offline playlist, and couldn't 😞 ..firstly the app is soooo slow to load and sort itself out these ...

user-removed

Not applicable

616 Views

7 replies

0 likes

  • 616 Views
  • 7 replies
  • 0 likes

stops once I open the app

when I open the app it says "spotify has stopped." I have uninstalled & installed the app but it does the same thing. I'm not sure what else to do?

Newbie

when I open the app it says "spotify has stopped." I have uninstalled & installed the app but it does the same thing. I'm not sure what else to do?

MichaelW

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Intrusive Spotify - conutdown to uninstall

On my Galaxy S5 with Android 5, Spotify is intrusive that it makes you wander what the guys have been smoking...! Can you believe it, every time you restart yor telephone Spotify TAKE OVER THE WHOLE SCREE and deman that you sign into Spotify. And the...

Casual Listener

On my Galaxy S5 with Android 5, Spotify is intrusive that it makes you wander what the guys have been smoking...!   Can you believe it, every time you restart yor telephone Spotify TAKE OVER...

MichaelW

Community Legend

774 Views

1 replies

0 likes

Intrusive
lack of respect
rude
  • 774 Views
  • 1 replies
  • 0 likes

problem after lollipop update

Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the music and no sound is coming out of the song I'm playi...

Newbie

Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the mus...

MichaelW

Community Legend

994 Views

1 replies

0 likes

Lollipop
  • 994 Views
  • 1 replies
  • 0 likes

Spotify still pauses for notification even after the latest update

Spotify on Android still pauses for notification even after the latest update. How can I fix this?

Casual Listener

Spotify on Android still pauses for notification even after the latest update.  How can I fix this?

camillo75

Community Legend

1096 Views

4 replies

2 likes

  • 1096 Views
  • 4 replies
  • 2 likes

Spotify not working offline

Description I've been having problems with spotify in android since the last updatewhen not on wifi. Since I have a pretty limited data plan , most of the time it's off ( or simply already spended it ). So when using Spotify without a internet connec...

Visitor

Description   I've been having problems with spotify in android since the last updatewhen not on wifi. Since I have a pretty limited data plan , most of the time it's off ( or simply already...

OviiiOne

Community Legend

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

Limit Play Queue to just one play of album

Hi, when I use Spotify at night, I only want it to play an album once and stop there but it seems very difficult to get Spotify to do this. I want to be able to fall asleep listeing to music and not have music playing all night. I create playlists fo...

Casual Listener

Hi, when I use Spotify at night, I only want it to play an album once and stop there but it seems very difficult to get Spotify to do this. I want to be able to fall asleep listeing to music and not ...

ErickRGuetta

Community Legend

2933 Views

5 replies

0 likes

play queue management
  • 2933 Views
  • 5 replies
  • 0 likes

Solved!! Help a fellow Android bud.

How do you delete a band off of My Music?

Newbie

How do you delete a band off of My Music?

MattSuda

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes