factory reset my phone

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factory reset my phone

Samherrera1
Casual Listener
My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help
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Solution!

Daniel
Community Legend
I wonder if you're logging in using a Facebook login and the premium subscription is under a Spotify logon... Or the other way round.

Try logging out and logging back in using either your email or Facebook credentials (but the opposite of what you currently have)

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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5 Replies

JoeThomas
Community Legend

Hi! Welcome to the Spotify community! 

 

So you can't login?

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Samherrera1
Casual Listener

I can log in but for some reason my card info not there or nothing 😕

Samherrera1
Casual Listener
Like since I hard reset my phone does it erase everything
Solution!

Daniel
Community Legend
I wonder if you're logging in using a Facebook login and the premium subscription is under a Spotify logon... Or the other way round.

Try logging out and logging back in using either your email or Facebook credentials (but the opposite of what you currently have)

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

Samherrera1
Casual Listener
I'm just going to close my bank account I only use that account for Spotify
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