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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387023 Views

545 replies

34 likes

Account
Free
  • 387023 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8033 Views

0 replies

7 likes

  • 8033 Views
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  • 7 likes

Another local file sync issue

Hi all, Sorry to add another thread about non-syncing local files, but all of my searches have proved inconclusive so far. I've got an Xperia Z with a 64GB SD card, which has around 38GB free (I've deleted some stuff to make space, although not reall...

Casual Listener

Hi all,   Sorry to add another thread about non-syncing local files, but all of my searches have proved inconclusive so far. 😞   I've got an Xperia Z with a 64GB SD card, which has...

TriggerFish

Casual Listener

1027 Views

4 replies

0 likes

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  • 4 replies
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Android app runs while playing on PC

I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burned up the battery on my phone. Anyone have a similar p...

Newbie

I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burne...

meahtenoha

Spotify

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Available offline content has disappeared on me twice

Getting really frustrated, Spotify In the last month, Spotify has crashed on me twice, and when the app relaunches all of my "available offline" content has been deleted from my phone (or Spotify can no longer find it). I'm still logged in, all my pl...

Casual Listener

Getting really frustrated, Spotify 😞 In the last month, Spotify has crashed on me twice, and when the app relaunches all of my "available offline" content has been deleted from my phone (or Spotify ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
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"The Next 30 Minuites Are Free.!"...*CRASH, Silence*. Fix it.

Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up. I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how do I fix it?

Newbie

Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up.  I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how ...

meahtenoha

Spotify

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Lastfm Username or Passwort is wrong

Hey all,I have a problem with login to lastfm in the spotify app. After i cleared the cache on my phone, i always get this error notification. My password and Username are incorrect, due the login on my pc is working. Im using the standard Android Ke...

Visitor

Hey all, I have a problem with login to lastfm in the spotify app. After i cleared the cache on my phone, i always get this error notification. My password and Username are incorrect, due the ...

MattSuda

Spotify Star

986 Views

3 replies

0 likes

  • 986 Views
  • 3 replies
  • 0 likes

Solved!! Bizzare problem with playing spotify music online / offline

Hi, I have run into strange issue, which has been stopping me from using spotify client on Android. I started to happen a lot more often lately. It looks like this. You open Spotify application, start playing random song, does not matter if it is onl...

Casual Listener

Hi,   I have run into strange issue, which has been stopping me from using spotify client on Android. I started to happen a lot more often lately. It looks like this. You open Spotify applic...

ChadKaplowski

Music Fan

2036 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Premium trouble

Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solutionGoogle Translatehttps://translate.google.com/m/translatePara móv...

Newbie

Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solution Google ...

MattSuda

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

I hate preimum

Pay with my credit card and did not give me any Service. still I have the free version

Newbie

Pay with my credit card and did not give me any Service. still I have the free version

MattSuda

Spotify Star

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Cannot upgrade to Premium

Hey, My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up to use the premium feature? And weird that I cannot pay money t...

Newbie

Hey,   My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up t...

MattSuda

Spotify Star

514 Views

2 replies

0 likes

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  • 2 replies
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offline sync not working ?

Hello everyone, i don't understand, i have aplaylist that i cannot sync on my phone : when i switch offline sync on this playlist, it starts to sync and then switch back to "not offline sync". I makes it only with one of my playlist.... Does anyone h...

Newbie

Hello everyone,   i don't understand, i have  aplaylist that i cannot sync on my phone : when i switch offline sync on this playlist, it starts to sync and then switch back to "not offl...

azore

Newbie

715 Views

2 replies

2 likes

  • 715 Views
  • 2 replies
  • 2 likes

Solved!! Songs stopping after 1s on android phone

I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there. But whenever I start playing a song it stops after ca 1s. No error messa...

Casual Listener

I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there.   But whenev...

user-removed

Not applicable

927 Views

3 replies

0 likes

Account
Premium
  • 927 Views
  • 3 replies
  • 0 likes

Unable to control Spotify from Android Wear (Moto 360) on Android 4.3.1 (Cyanogenmod 10)

Hi, When using Spotify I can see the track information on my Moto 360, but the interface on the watch for pause/play and skipping to the next song do not trigger any action. They do work when I tried using Google Music on the same phone with the same...

Newbie

Hi,   When using Spotify I can see the track information on my Moto 360, but the interface on the watch for pause/play and skipping to the next song do not trigger any action. They do w...

Deimo96

Newbie

2398 Views

2 replies

1 likes

  • 2398 Views
  • 2 replies
  • 1 likes

Solved!! skipping a song

On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the back button, but will skip on the next try. Not a huge...

Casual Listener

On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the ba...

budwilldo

Casual Listener

693 Views

2 replies

1 likes

  • 693 Views
  • 2 replies
  • 1 likes

Albums disappear

Hello everyone, I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and for offline use suddenly disappears some minutes or hours later...

Newbie

Hello everyone,   I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and...

697 Views

0 replies

0 likes

  • 697 Views
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Slow startup and loading

I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with over 40hrs of music. I was wondering if thats The prob...

Newbie

I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with o...

EZlisten

Gig Goer

1140 Views

2 replies

0 likes

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  • 2 replies
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non disponible au téléchargement à la Réunion

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Réunion. Pouvez vous m' aider? Merci.

Newbie

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Ré...

1221 Views

0 replies

2 likes

  • 1221 Views
  • 0 replies
  • 2 likes

I'm being charged twice for one account, how do I correct this?

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

Newbie

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

MattSuda

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Having my money returned on Premium subscription Ordered, then Cancelled IMMEDIATELY.

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want my Money Back. ...**Spotify was never Downloaded.** ...

Newbie

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want m...

MattSuda

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Missing my music

Hi there!Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. When I go to the "songs", "albums" or "artists" screen, th...

Regular

Hi there! Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. Whe...

MattSuda

Spotify Star

907 Views

3 replies

0 likes

  • 907 Views
  • 3 replies
  • 0 likes