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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376103 Views

541 replies

34 likes

Account
Free
  • 376103 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7553 Views

0 replies

7 likes

  • 7553 Views
  • 0 replies
  • 7 likes

Premium trouble

Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solutionGoogle Translatehttps://translate.google.com/m/translatePara móv...

Newbie

Greetings Today associate my credit card Spotify but not yet sent me the receipt to my account and I'm still single " spotify " and uninstall and re- logs in me but I still find solution Google ...

MattSuda

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

I hate preimum

Pay with my credit card and did not give me any Service. still I have the free version

Newbie

Pay with my credit card and did not give me any Service. still I have the free version

MattSuda

Spotify Star

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Cannot upgrade to Premium

Hey, My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up to use the premium feature? And weird that I cannot pay money t...

Newbie

Hey,   My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up t...

MattSuda

Spotify Star

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

offline sync not working ?

Hello everyone, i don't understand, i have aplaylist that i cannot sync on my phone : when i switch offline sync on this playlist, it starts to sync and then switch back to "not offline sync". I makes it only with one of my playlist.... Does anyone h...

Newbie

Hello everyone,   i don't understand, i have  aplaylist that i cannot sync on my phone : when i switch offline sync on this playlist, it starts to sync and then switch back to "not offl...

azore

Newbie

707 Views

2 replies

2 likes

  • 707 Views
  • 2 replies
  • 2 likes

Solved!! Songs stopping after 1s on android phone

I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there. But whenever I start playing a song it stops after ca 1s. No error messa...

Casual Listener

I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there.   But whenev...

user-removed

Not applicable

911 Views

3 replies

0 likes

Account
Premium
  • 911 Views
  • 3 replies
  • 0 likes

Unable to control Spotify from Android Wear (Moto 360) on Android 4.3.1 (Cyanogenmod 10)

Hi, When using Spotify I can see the track information on my Moto 360, but the interface on the watch for pause/play and skipping to the next song do not trigger any action. They do work when I tried using Google Music on the same phone with the same...

Newbie

Hi,   When using Spotify I can see the track information on my Moto 360, but the interface on the watch for pause/play and skipping to the next song do not trigger any action. They do w...

Deimo96

Newbie

2382 Views

2 replies

1 likes

  • 2382 Views
  • 2 replies
  • 1 likes

Solved!! skipping a song

On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the back button, but will skip on the next try. Not a huge...

Casual Listener

On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the ba...

budwilldo

Casual Listener

689 Views

2 replies

1 likes

  • 689 Views
  • 2 replies
  • 1 likes

Albums disappear

Hello everyone, I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and for offline use suddenly disappears some minutes or hours later...

Newbie

Hello everyone,   I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and...

688 Views

0 replies

0 likes

  • 688 Views
  • 0 replies
  • 0 likes

Slow startup and loading

I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with over 40hrs of music. I was wondering if thats The prob...

Newbie

I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with o...

EZlisten

Gig Goer

1124 Views

2 replies

0 likes

  • 1124 Views
  • 2 replies
  • 0 likes

non disponible au téléchargement à la Réunion

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Réunion. Pouvez vous m' aider? Merci.

Newbie

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Ré...

1216 Views

0 replies

2 likes

  • 1216 Views
  • 0 replies
  • 2 likes

I'm being charged twice for one account, how do I correct this?

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

Newbie

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

MattSuda

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Having my money returned on Premium subscription Ordered, then Cancelled IMMEDIATELY.

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want my Money Back. ...**Spotify was never Downloaded.** ...

Newbie

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want m...

MattSuda

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Missing my music

Hi there!Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. When I go to the "songs", "albums" or "artists" screen, th...

Regular

Hi there! Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. Whe...

MattSuda

Spotify Star

892 Views

3 replies

0 likes

  • 892 Views
  • 3 replies
  • 0 likes

Gapless Playback for Bluetooth Devices - Official Bluetooth Support

This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less. It's completely random when it works. For example: If I hear a gap betw...

Gig Goer

This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less.   It's comp...

rytymu

Gig Goer

4525 Views

10 replies

2 likes

Android
bluetooth
gapless playback
Mobile Phone
  • 4525 Views
  • 10 replies
  • 2 likes

Spotify doesn't detect my sd card

Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none and i've been trying many things to solve but nothing.Please help me out!

Newbie

Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none  and i've been trying many things to solve but noth...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
  • 0 likes

Galaxy S5 5.0 Lollipop Bug

Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whenever it is touched. IE - the red LED comes on whils...

Casual Listener

Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whe...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Se cortan los temas

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.

Regular

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.  

OviiiOne

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Nombres en stereo del auto

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

Regular

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

OviiiOne

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Syncing music

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

Newbie

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

OviiiOne

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes