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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581209 Views

79 replies

3 likes

  • 581209 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478480 Views

577 replies

40 likes

Account
Free
  • 478480 Views
  • 577 replies
  • 40 likes

album suggested song

When ever I play an album it will play one song from the album and the rest will be from other albums.

Newbie

When ever I play an album it will play one song from the album and the rest will be from other albums.

Daniel

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Pinning the music playback widget

Hi, I often pause what I'm listening to using the controls on the lock screen, however these controls often disappear as soon as I pause the music, meaning I have to unlock my phone to start the music again from the app. Is there any way to keep thes...

Regular

Hi,   I often pause what I'm listening to using the controls on the lock screen, however these controls often disappear as soon as I pause the music, meaning I have to unlock my phone to sta...

Daniel

Community Legend

1005 Views

2 replies

0 likes

  • 1005 Views
  • 2 replies
  • 0 likes

disable album art

Hello Everyone, I am using Spotify with the german Telekom-Provider, where listening to Spotify Music is not counted on my Data-Volume. The Problem i am facing is that the Telekom does not include the Data-traffic for downloading album art and theref...

Casual Listener

Hello Everyone, I am using Spotify with the german Telekom-Provider, where listening to Spotify Music is not counted on my Data-Volume. The Problem i am facing is that the Telekom does not includ...

Daniel

Community Legend

1841 Views

3 replies

1 likes

  • 1841 Views
  • 3 replies
  • 1 likes

Music stops after few second in Off line mode when Data mode is enabled

Hello every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone. If it is enabled and when i try to play one track, the music stops after few seconds. Could you please help me? Thank you. Phone : samsung g...

Newbie

Hello  every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone.  If it is enabled and when i try to play one track,  the music stops ...

meahtenoha

Spotify

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Strange sounds when android plays music.

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound like. This happens with and without headphones, and o...

Casual Listener

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound ...

Daniel

Community Legend

4282 Views

1 replies

0 likes

Android
KitKat
playback
strange noises
  • 4282 Views
  • 1 replies
  • 0 likes

Save music to SD card

Hey,I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me.I also deleted all the data but that didn't change anything.U...

Newbie

Hey, I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me. I ...

vittau

Music Fan

822 Views

2 replies

0 likes

  • 822 Views
  • 2 replies
  • 0 likes

Help!! Sync phone to computer

My phone will not show up under my offline devices. I've tried uninstalling and reinstalling on both computer and phone and that doesnt work. Im signed in though the same account (facebook) on each, and i've tried everything to fix it but nothing is ...

Casual Listener

My phone will not show up under my offline devices.  I've tried uninstalling and reinstalling on both computer and phone and that doesnt work.  Im signed in though the same account (faceboo...

MattSuda

Spotify Star

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

Spotify stops after 1 song!

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Regular

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Daniel

Community Legend

886 Views

2 replies

0 likes

  • 886 Views
  • 2 replies
  • 0 likes

Undownload doesn't clear data

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external storage card! After a couple of weeks of donwloading and...

Newbie

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external stora...

David108

Newbie

1040 Views

1 replies

1 likes

  • 1040 Views
  • 1 replies
  • 1 likes

HTC One - Lockscreen Controls Inconsistent/Disappear

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's lockscreen. Spotify, however, shows them very inconsis...

Roadie

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's loc...

Daniel

Community Legend

3051 Views

8 replies

4 likes

  • 3051 Views
  • 8 replies
  • 4 likes

Local songs can't go next

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to go to the next song

Newbie

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to g...

Daniel

Community Legend

2073 Views

7 replies

1 likes

  • 2073 Views
  • 7 replies
  • 1 likes

Solved!! Spotify on Android in South Korea?

Hello all, Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still continued to work problem free. HOWEVER, i then got a new pho...

Casual Listener

Hello all,   Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still...

Daniel

Community Legend

10340 Views

5 replies

0 likes

  • 10340 Views
  • 5 replies
  • 0 likes

Shuffle play on Premium?

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all data was cleared. I was hoping that would solve it but...

Visitor

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all dat...

jusa

Regular

2077 Views

8 replies

0 likes

  • 2077 Views
  • 8 replies
  • 0 likes

Solved!! Since 2.2.0636 Spotify plays just one track

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest this works fine. Provident I have done a clean reinst...

Casual Listener

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest ...

Daniel

Community Legend

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

Solved!! Constant Crashing

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in the corner. Then an error messages appears, informi...

Casual Listener

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in ...

JJESPARZA

Newbie

1911 Views

6 replies

1 likes

  • 1911 Views
  • 6 replies
  • 1 likes

doesn't play queue

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought would be the issue and it still stops at the end of each...

Music Fan

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought ...

el_gary

Music Fan

2572 Views

6 replies

1 likes

  • 2572 Views
  • 6 replies
  • 1 likes

Synced songs don't automatically play

So i've had the urge to sync some songs from my local files to a spotify playlist so i could play them on my phone, instead of using other music player apps i use spotify since i find it awesome and would keep using it. But since not long i've had th...

Casual Listener

So i've had the urge to sync some songs from my local files to a spotify playlist so i could play them on my phone, instead of using other music player apps i use spotify since i find it awesome and ...

Bromad

Casual Listener

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes

Spotify Premium Won't Go 'Online'

Hi guys, I'd be really grateful for your help with a problem on my Spotify Premium that I've noticed over the last few days. Description & Steps taken to get issue When I go to settings and click the 'Offline Mode' button, it does not appear to regis...

Casual Listener

Hi guys,   I'd be really grateful for your help with a problem on my Spotify Premium that I've noticed over the last few days.    Description & Steps taken to get issue &...

RTwell1987

Casual Listener

3226 Views

1 replies

3 likes

  • 3226 Views
  • 1 replies
  • 3 likes