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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39679 Views
  • 65 replies
  • 25 likes
  • 39679 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26058 Views
  • 4 replies
  • 0 likes
  • 26058 Views
  • 4 replies
  • 0 likes

trackset links or embed players don't play on mobile

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a track set that I would love to use when I'm not at my ...

  • Casual Listener
  • Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a t...
  • Daniel
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Android App
    embedded
  • 647 Views
  • 1 replies
  • 0 likes

Blank screen and small pauses when offline

Hello, I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I can see the menu icon in the left corner but when I click it t...

  • Casual Listener
  • Hello,   I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I ...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Solved!! Is Spotify slow when searching?

Hi! Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as I said it began to work slow on the search on both devices! On m...

  • Casual Listener
  • Hi!   Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as ...
  • PeopleCallMeTim
  • Casual Listener
  • 14718 Views
  • 4 replies
  • 1 likes
  • 14718 Views
  • 4 replies
  • 1 likes

e eliminar musica que saco de offline

Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?

  • Newbie
  • Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?
  • halcon72pantera
  • Newbie
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Solved!! Premium Subscription advertisement

Good evening, I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possibility of buing premium account? I just don't want to buy Premi...

  • Regular
  • Good evening,   I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possib...
  • TomoLV
  • Regular
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Bluetooth stutter- only sound equaliser

Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). The annoying thing that the equaliser makes the sound and ...

  • Regular
  • Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). &nb...
  • alkards
  • Casual Listener
  • 1257 Views
  • 4 replies
  • 0 likes
  • 1257 Views
  • 4 replies
  • 0 likes

Please help!

Hi all, I need your help! I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739. I am having significant difficulty with this app. When I use it I am connected to one of two bluetooth speakers. When it plays th...

  • Newbie
  • Hi all, I need your help!  I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739.  I am having significant difficulty with this app. When I use it I ...
  • alkards
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • Android
    factory data reset
    Help
    reinstall
    stuttering
    Uninstall
  • 573 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (1.7.0)

What's new in this version (1.7.0) New: What are the people you follow listening to right now? Check out Top Tracks In Your Network. You'll find the playlist in Browse. New: Artist pages will now feature any playlists created by the artist. Fictitiou...

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (1.7.0)   New: What are the people you follow listening to right now? Check out Top Tracks In Your Network. You'll find the playlist in Browse. Ne...
  • user-removed
  • Not applicable
  • 1680 Views
  • 5 replies
  • 0 likes
  • Android
    Release Notes
  • 1680 Views
  • 5 replies
  • 0 likes

having issues reedeming 3 month premium subscription

Unable to connect to premium I have a username that was emailed and it says to use it to login but I'm not able to do soPlz help

  • Newbie
  • Unable to connect to premium I have a username that was emailed and it says to use it to login but I'm not able to do so Plz help
  • Daniel
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Offline Mode

My laptop is saying I'm in offline mode I was wondering if you could tell me how to switch on online mode on my laptop.(Sony VAIO)

  • Casual Listener
  • My laptop is saying I'm in offline mode I was wondering if you could tell me how to switch on online mode on my laptop.(Sony VAIO)
  • Daniel
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Songs stuttering

The songs starts to play then begins to stutter within a few seconds.

  • Casual Listener
  • The songs starts to play then begins to stutter within a few seconds.
  • Daniel
  • Community Legend
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

3 maand spotify niet gekregen ?

Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ?Mvg

  • Newbie
  • Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ? Mvg
  • Daniel
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

öffnet nicht

Ich kann spotify nicht mehr öffnen und bin aber premium Mitglied

  • Newbie
  • Ich kann spotify nicht mehr öffnen und bin aber premium Mitglied
  • nurax78
  • Casual Listener
  • 1108 Views
  • 3 replies
  • 0 likes
  • 1108 Views
  • 3 replies
  • 0 likes

Solved!! Login on mobile without Facebook app installed

Hi, Since there has been a lot of troubling messages with the renewed Facebook privacy settings (FB taking over the copyright of EVERYTHING you post on it, starting Januari 1st) I decided to cancel my account and remove the Facebook-app from my phone...

  • Newbie
  • Hi,    Since there has been a lot of troubling messages with the renewed Facebook privacy settings (FB taking over the copyright of EVERYTHING you post on it, starting Januari 1st) I de...
  • MichaelW
  • Community Legend
  • 2292 Views
  • 1 replies
  • 0 likes
  • 2292 Views
  • 1 replies
  • 0 likes

Solved!! Online Mode

On my laptop it says I'm in offline mode and I can't figure out how to turn on online mode. My laptop is a song VAIO

  • Casual Listener
  • On my laptop it says I'm in offline mode and I can't figure out how to turn on online mode. My laptop is a song VAIO
  • mcr_frnk
  • Casual Listener
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Downloading bug ! **bleep** ME UP

Nach dem neusten Update habe ich 2 lieder zu spotify hinzugefügt nachdem ich sie runtergeladen habe wurde nalle lieder gelöscht bzw deinstaliert so das ich sie nicht offline hören kann . Das nervt gerade richtig vor allem weil ich weit unterwegs bin ...

  • Casual Listener
  • Nach dem neusten Update habe ich 2 lieder zu spotify hinzugefügt nachdem ich sie runtergeladen habe  wurde nalle lieder gelöscht bzw  deinstaliert so das ich sie nicht offline hören kann &n...
  • Marco
  • Community Legend
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

Mobile App keeps stopping computer list

Title is not that clear. Sorry for that What is happening though is since the last update the mobile app tries to play at the same time. This is a neat feature, but as I'm listening to my locally installed app on the computer the mobile then just sta...

  • Newbie
  • Title is not that clear.  Sorry for that   What is happening though is since the last update the mobile app tries to play at the same time.  This is a neat feature, but as I'm list...
  • Joacim
  • Newbie
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Spotify doesn't sync my MP3

Hey guys, I'd like to sync my local mp3 from my pc to an android phone using spotify. I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi network and I checked offline usage. But only songs from the Database are ...

  • Visitor
  • Hey guys,   I'd like to sync my local mp3 from my pc to an android phone using spotify.   I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi n...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Offline content disappears after reboot of device - SD card is not recognised from Spotify at boot

Hello @ all (but mainly all app developer for Android ), since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reboot the device, all my downloaded playlists are "gone" (Playlists stay b...

  • Regular
  • Hello @ all (but mainly all app developer for Android 😉 ),   since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reb...
  • madmaxlax
  • Regular
  • 1459 Views
  • 14 replies
  • 0 likes
  • 1459 Views
  • 14 replies
  • 0 likes