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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1060 Views
  • 0 replies
  • 4 likes

Release Notes - Spotify for Android (2.1.0)

What's new in this version (2.1.0) New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold-plated for your listening pleasure.

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  • Community Legend
  •   What's new in this version (2.1.0)   New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold...
  • user-removed
  • Not applicable
  • 2112 Views
  • 6 replies
  • 0 likes
  • Android
    Release Notes
  • 2112 Views
  • 6 replies
  • 0 likes

Solved!! Log in with Facebook failed

Hi there, I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country". I was in Brazil for the last six months and therefore changed the language of facebook from ge...

  • Casual Listener
  • Hi there,   I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country".   I was in Brazil for t...
  • MattSuda
  • Spotify Star
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Continuous Offline Problems

Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins over again. I am a frustrated premium member....any ...

  • Visitor
  • Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins o...
  • camillo75
  • Community Legend
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Spotify Connect & offline mode?

HiI am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track which yesterday was playing from Spotify Connect, is it sup...

  • Community Legend
  • Hi I am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track wh...
  • 1351 Views
  • 0 replies
  • 0 likes
  • Android 4.4.4
    Spotify connect remote
  • 1351 Views
  • 0 replies
  • 0 likes

Premium doesnt work

Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound quality it didnt work because its a premium feature bu...

  • Newbie
  • Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound qua...
  • MattSuda
  • Spotify Star
  • 795 Views
  • 3 replies
  • 0 likes
  • 795 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode not working on Galaxy S5

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...

  • Casual Listener
  • Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...
  • Stefan72
  • Casual Listener
  • 2541 Views
  • 2 replies
  • 0 likes
  • 2541 Views
  • 2 replies
  • 0 likes

Spofity is downloading all my library after last release

I have a huge list of albums saved, but only a handful (max 10 saved offline)Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. There is no way to stop it.Anyone having the same probl...

  • Regular
  • I have a huge list of albums saved, but only a handful (max 10 saved offline) Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. ...
  • Meshugger
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • Offline songs
  • 557 Views
  • 2 replies
  • 0 likes

upgrading from Normal Quality downloaded to Extreme Quality downloaded

I just switched from Normal Quality downloaded to Extreme Quality downloaded. Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads. What do I need to do to get my already downloaded albums up to Extreme Q...

  • Newbie
  • I just switched from Normal Quality downloaded to Extreme Quality downloaded.   Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads.   ...
  • MattSuda
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Songs order

Hi I recently got Premium and I still cannot listen to my playlist in the right order - it hops over randomly. How can I get my music to play in the right order on my play lists. I have this problem only on my telephone but not when I listen on my co...

  • Newbie
  • Hi    I recently got Premium and I still cannot listen to my playlist in the right order - it hops over randomly. How can I get my music to play in the right order on my play lists.&nbs...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Android application problem

Hello, I'm experiencing some serious issues on the Android app. This is pursuing me to stop the premium subscription. After the upgrade to the last version, it just deleted all the songs I made offline available. Now I need to resync it, my slow inte...

  • Visitor
  • Hello, I'm experiencing some serious issues on the Android app. This is pursuing me to stop the premium subscription. After the upgrade to the last version, it just deleted all the songs I made o...
  • JoeThomas
  • Community Legend
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Issues with Android and Desktop app

I've searched a bit on my issue but i haven't something that is specific to my problem. I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either play on the phone or directly on my desktop. Problem is that when...

  • Casual Listener
  • I've searched a bit on my issue but i haven't something that is specific to my problem.   I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either pla...
  • xzinum
  • Casual Listener
  • 531 Views
  • 4 replies
  • 0 likes
  • 531 Views
  • 4 replies
  • 0 likes

No recommandations on discovery tab

I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?

  • Visitor
  • I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?
  • 330 Views
  • 0 replies
  • 0 likes
  • Android
    Windows
  • 330 Views
  • 0 replies
  • 0 likes

[Sony Z3 / 4.4.4] trouble with playing in the background when screen is locked [LOG]

Hey, I have a trouble with playing in the background when screen is locked especially when headphones are connected to device. Device: Sony Z3 / 4.4.4 Common problems:1) Music plays only for ~15 / 20 sec when screen is locked2) in application play/pa...

  • Casual Listener
  • Hey, I have a trouble with playing in the background when screen is locked especially when headphones are connected to device.    Device: Sony Z3 / 4.4.4   Common proble...
  • abmmarcin
  • Casual Listener
  • 1092 Views
  • 3 replies
  • 0 likes
  • 1092 Views
  • 3 replies
  • 0 likes

Synching computer music to phone

I was wondering if there is anyway to synch my music from my computer on my phone. When I synch it to my computer I can only play the music from there. I can even download it for offline mode. But when I try for my phone it says "this song is not ava...

  • Newbie
  • I was wondering if there is anyway to synch my music from my computer on my phone. When I synch it to my computer I can only play the music from there. I can even download it for offline mode. But wh...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify stopping during the track

Hi! I have some trouble with my spotify app on my android (but not on my computer, spotify works super there). While playing a song the track stops after 20-30 sec, always. It dosent matter if i download the song for offline mode, the problem stil ex...

  • Newbie
  • Hi!   I have some trouble with my spotify app on my android (but not on my computer, spotify works super there). While playing a song the track stops after 20-30 sec, always. It dosent matte...
  • spotifyyyyyyyyy
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

I Don't Want to sink my phone to my laptop

How do I get rid of the syncing from my laptop to my Android phone? I don't want my laptop to play the same music as it does on my phone. I can be in class listening to music on my laptop and it will start playing on my phone. I want to stop this con...

  • Newbie
  • How do I get rid of the syncing from my laptop to my Android phone? I don't want my laptop to play the same music as it does on my phone. I can be in class listening to music on my laptop and it will...
  • ErickRGuetta
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Available space and songs

I apologize if this has been previously addressed, I have searched around, but how about adding an info feature showing number of offline songs and amount of space being used by that music on your device? I'm saying because I'm pretty sure that the f...

  • Regular
  • I apologize if this has been previously addressed, I have searched around, but how about adding an info feature showing number of offline songs and amount of space being used by that music on yo...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Not going to upgrade to premium

It seems that every annoyance is solved by upgrading to premium. I was open to upgrading to premium when I downloaded Spotify to give it a try. But it seems like the free version is intentionally annoying just to suck people into subscribing. I'm afr...

  • Newbie
  • It seems that every annoyance is solved by upgrading to premium.  I was open to upgrading to premium when I downloaded Spotify to give it a try.  But it seems like the free version is inten...
  • 215 Views
  • 0 replies
  • 1 likes
  • 215 Views
  • 0 replies
  • 1 likes

moving the app to sd card

How do i move the app to the sd card, iv moved the music across but for some reason my phone is counting the music saved on the sd card in the total phone memory stopping my phone from doing any updates/downloads and keeps bugging me ever 30 seconds ...

  • Casual Listener
  • How do i move the app to the sd card, iv moved the music across but for some reason my phone is counting the music saved on the sd card in the total phone memory stopping my phone from doing any upda...
  • madsamsamsam
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Spotify Connect Problem - Wrong track shown on Smartphone

Hello, im expieriencing the following problem: The Spotify Application plays music on my PC. I'm using the Spotify App on my Android Smartphone (Galaxy S4) to control which tracks are played on my PC. It happens almost all times, that my Smartphone s...

  • Casual Listener
  • Hello,   im expieriencing the following problem:   The Spotify Application plays music on my PC. I'm using the Spotify App on my Android Smartphone (Galaxy S4) to control which tr...
  • kMusicP
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes