Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35687 Views
  • 64 replies
  • 25 likes
  • 35687 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873940 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873940 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25543 Views
  • 3 replies
  • 0 likes
  • 25543 Views
  • 3 replies
  • 0 likes

Premiun no se activa en Android.

Recientemente hice mi pago de Premium después de que mi tarjeta de crédito fallo en uno de los pagos. En mi computadora, Spotify premium funciona a la perfección, pero desde que lo renové, la aplicación de mi Samsung S4 no abre mi premium. Intenté de...

  • Newbie
  • Recientemente hice mi pago de Premium después de que mi tarjeta de crédito fallo en uno de los pagos. En mi computadora, Spotify premium funciona a la perfección, pero desde que lo renové, la aplicac...
  • Daniel
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Can I use my phone as a remote for Spotify on my desktop computer

The answer is no but I want that to be different I'm in the bathroom wishing I could change the song playing from my computer through my nice speakers with Spotify from my phone where I'm logged in to the same account...this needs to be a thing

  • Newbie
  • The answer is no but I want that to be different I'm in the bathroom wishing I could change the song playing from my computer through my nice speakers with Spotify from my phone where I'm logged in t...
  • Daniel
  • Community Legend
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Shuffle all songs in Artist tab

I have an HTC One M8 (Android) and want to shuffle all of the songs by artists I am following. I recently upgraded to Premium and hoped it would allow me to do this. However, when I click the menu bar in the upper left hand corner, there is no option...

  • Music Fan
  • I have an HTC One M8 (Android) and want to shuffle all of the songs by artists I am following.  I recently upgraded to Premium and hoped it would allow me to do this.  However, when I click...
  • Daniel
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

2 smartphones

Hello,Can I use spoyfy ONLINE on 2 smartphones in te same time? In premium account.

  • Casual Listener
  • Hello, Can I use spoyfy ONLINE on 2 smartphones in te same time? In premium account.
  • Daniel
  • Community Legend
  • 928 Views
  • 3 replies
  • 0 likes
  • 928 Views
  • 3 replies
  • 0 likes

saved music disappeared from app

I opened spotify app to listen to music while driving and it would appear that all bar the most recent 3 songs have disappeared from my saved music. All the songs that used to be in my music under songs have disappeared. I had close to the 3333 downl...

  • Casual Listener
  • I opened spotify app to listen to music while driving and it would appear that all bar the most recent 3 songs have disappeared from my saved music. All the songs that used to be in my music under so...
  • Daniel
  • Community Legend
  • 1067 Views
  • 4 replies
  • 0 likes
  • music missing from premium servise android app
  • 1067 Views
  • 4 replies
  • 0 likes

Solved!! spotify wont play any songs on mobile

Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going online and playing and also reinstalling Spotify.Ev...

  • Regular
  • Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going ...
  • Lilyanaglz
  • Newbie
  • 1644 Views
  • 16 replies
  • 0 likes
  • 1644 Views
  • 16 replies
  • 0 likes

Solved!! Why doesn't music pay in order of playlist

When I save an album to my music it will play but skip around like in shuffle mode

  • Casual Listener
  • When I save an album to my music it will play but skip around like in shuffle mode
  • hawk1-us
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Spotify freeze - Lost offline data on restart

This is the third time the problem arises, and I am furious For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through USB cable?Certainly faster!) downloading 11GB of offline music t...

  • Roadie
  • This is the third time the problem arises, and I am furious 😐   For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through...
  • jorgearroba
  • Newbie
  • 729 Views
  • 5 replies
  • 0 likes
  • 729 Views
  • 5 replies
  • 0 likes

No volume when playing via bluetooth in car suddenly???

Hey long time premium spotify user here. Pretty tech savy and have always been able to figure any issue Ive had without much help at all. I started having issues about 2 weeks ago now. Ill start from the beginning even though Im not sure its relevant...

  • Regular
  • Hey long time premium spotify user here.  Pretty tech savy and have always been able to figure any issue Ive had without much help at all.  I started having issues about 2 weeks ago now.&nb...
  • Pricilla
  • Spotify
  • 5507 Views
  • 10 replies
  • 0 likes
  • 5507 Views
  • 10 replies
  • 0 likes

Solved!! Can't login to Spotify on htc one m8

I can't login to Spotify on my htc one m8 no matter what I do. I just bought a membership because it was on sale if that's relevant.

  • Casual Listener
  • I can't login to Spotify on my htc one m8 no matter what I do. I just bought a membership because it was on sale if that's relevant.
  • 7970
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Droid Mini Spotify stopped working

My Spotify no longer works at all. It just started today.

  • Newbie
  • My Spotify no longer works at all. It just started today.
  • Daniel
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Thanks, Spotify.

Thank you so much Spotify for the abysmal Android devs that you employ. I have had to waste a good hour of time today after my Spotify out of the blue decided to say I had 0 songs on all the artists I follow. PC was fine. Tried restarting phone and l...

  • Music Fan
  • Thank you so much Spotify for the abysmal Android devs that you employ. I have had to waste a good hour of time today after my Spotify out of the blue decided to say I had 0 songs on all the art...
  • kbrooksc
  • Community Legend
  • 469 Views
  • 6 replies
  • 0 likes
  • 469 Views
  • 6 replies
  • 0 likes

Solved!! only shuffle play on premium trial?

I got a premium trial and I'll be renewing, yet I still have only shuffle play. How do I change this?

  • Newbie
  • I got a premium trial and I'll be renewing, yet I still have only shuffle play. How do I change this?
  • jstan
  • Newbie
  • 1896 Views
  • 2 replies
  • 0 likes
  • 1896 Views
  • 2 replies
  • 0 likes

This is a suggestion (Spotify Free)

Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let only those tracks be played on demand (the rest wou...

  • Gig Goer
  • Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let ...
  • YouKS
  • Gig Goer
  • 339 Views
  • 2 replies
  • 0 likes
  • local files
    Mobile
  • 339 Views
  • 2 replies
  • 0 likes

Program stopped

Why cant you fix your darn program. I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work at all. I go to Playstore and try to uninstall from there but...

  • Newbie
  • Why cant you fix your darn program.  I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work ...
  • Daniel
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

spotify offline

I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times

  • Casual Listener
  • I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times
  • Daniel
  • Community Legend
  • 567 Views
  • 4 replies
  • 0 likes
  • 567 Views
  • 4 replies
  • 0 likes

My songs suddenly turned grey(unplayable), but is still downloaded

Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The worst thing about this problem is that because the song s...

  • Newbie
  • Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The wo...
  • Daniel
  • Community Legend
  • 1313 Views
  • 2 replies
  • 0 likes
  • 1313 Views
  • 2 replies
  • 0 likes