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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1162 Views

0 replies

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Spotify doesn't open, Error Notification

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

Newbie

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

Flixx

Community Legend

398 Views

2 replies

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Unsyncing Saved Music

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...

Regular

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb S...

289 Views

0 replies

0 likes

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not moving to next track when using radio

Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...

Newbie

Hi,   I'm using a Samsung galaxy note 2014 edition, on Spotify premium     When I do artist or track radio I keep having to move on to the next track  spotify doesn't do t...

224 Views

0 replies

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another person use my Spotify

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening...

Casual Listener

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I al...

Mathilda97

Casual Listener

353 Views

3 replies

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Getting message - offline synced on more then 3 devices

Hello, My Galaxy S4 keeps unsynching my offline content saying the following: Offline synced on more then 3 devices However, when I go into my account I see only 2 devices synched - my Galaxy S4 phone and an ipad. Why does it keep doing this? I am ab...

Newbie

Hello,   My Galaxy S4 keeps unsynching my offline content saying the following:   Offline synced on more then 3 devices   However, when I go into my account I see only 2 de...

OviiiOne

Community Legend

281 Views

1 replies

0 likes

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Very specific Windows -> HTC One m8 problem with local tracks

So problem is as follows, and only affects the m8: If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've tried different PC's (Laptop running Win 8 instead of win 8.1...

Regular

So problem is as follows, and only affects the m8:   If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've...

Deroven

Regular

590 Views

4 replies

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I can't delete local files

Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... the only way I have to delete the files is by using t...

Casual Listener

Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... th...

SamuFrr

Casual Listener

1441 Views

2 replies

0 likes

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Spotify and PowerAmp

Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get. Problem is that it doesn't incorporate with Spotify and it scans folders for tracks. I don't know how or where Spotify stores tracks or...

Music Fan

Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get.    Problem is that it doesn't incorporate with Spotify and it scans fo...

meanrat

Casual Listener

52256 Views

4 replies

2 likes

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Solved!! won't save anymore songs to my music.

I'm using the spotify android app on my Samsung note 2. I have been able to save songs until today. I only have about 50 songs saved so far. I click on the "+" and it says song has been saved to my music but when I check, it's not there. I have tried...

Casual Listener

I'm using the spotify android app on my Samsung note 2. I have been able to save songs until today. I only have about 50 songs saved so far. I click on the "+" and it says song has been saved to my m...

jagerman801

Casual Listener

25012 Views

2 replies

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Simple question - How to close Spotify on Android?

Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager (something like here http://puu.sh/fxkP5/3b219a8908.jpg (it's not my screenshot )). When I want list...

Roadie

Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager  (something like here http://puu.sh/f...

GavinHenderson6

Roadie

2147 Views

3 replies

1 likes

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Is it possible to play local files offline on spotify free?

Hi everyone, I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can't play my local files playlist, is it normal? Do I have to upg...

Casual Listener

Hi everyone,   I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can'...

GavinHenderson6

Roadie

1143 Views

4 replies

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Premium December deal

Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12th Dec and now it is free membership again. What's ...

Newbie

Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12...

MattSuda

Spotify Star

492 Views

2 replies

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Keine Playbuttons im sperrbildschirm

Hallo erstmal:)Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die musik von dort aus nicht wechseln hoffe auf hilfe Dank...

Newbie

Hallo erstmal:) Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die m...

421 Views

0 replies

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No sound thru Bluetooth in Car.

I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speakers, but then the music had no sound. I could see it...

Visitor

I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speake...

363 Views

0 replies

0 likes

Android
bluetooth
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Solved!! playing First minute of songbthen moving on

Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.Any...

Casual Listener

Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have chec...

meahtenoha

Spotify

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18 replies

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Unable to hide "Various Artists" from recent section

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...

Regular

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I ne...

223 Views

0 replies

1 likes

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bass died after phone crashed while using Spotify

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...

Casual Listener

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed ...

Daniel

Community Legend

380 Views

3 replies

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downloading music

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?

Newbie

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thi...

Daniel

Community Legend

235 Views

1 replies

0 likes

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Logging in to spotify on new device

Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.

Newbie

Hi,   Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use.    Please help. 

Daniel

Community Legend

1268 Views

1 replies

0 likes

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Spotify goes black when offline

Hi I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4. When I got out of the car, ready to run, I found that Spotify started up with a black/gray screen only showing the word "Spotify" o...

Newbie

Hi  I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4.  When I got out of the car, ready to run, I found that Spotify star...

Daniel

Community Legend

247 Views

1 replies

0 likes

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