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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852057 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852057 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17658 Views
  • 3 replies
  • 0 likes
  • 17658 Views
  • 3 replies
  • 0 likes

No playlists on new phone

I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is there anything that needs to be done in order to get the...

  • Newbie
  • I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is the...
  • Christoffer
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

It's saying I'm not a premium user when I pay for my service

I've had premium spotify for about 2 years and now it won't let me use my premium features

  • Casual Listener
  • I've had premium spotify for about 2 years and now it won't let me use my premium features
  • Joe
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Playlist info not showing on car radio

Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.

  • Casual Listener
  • Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.
  • Joe
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded playlists not actually downloaded

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't have access to the playlists as they are actually not dow...

  • Regular
  • Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't ha...
  • liuk78
  • Regular
  • 289 Views
  • 5 replies
  • 1 likes
  • 289 Views
  • 5 replies
  • 1 likes

Downloaded Playlists Keep Getting Wiped

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again. Anyone have any ideas why this happens? Not related to...

  • Regular
  • Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again....
  • jdb17565
  • Regular
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Solved!! Can't download Spotify app

Hi Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On my iPad - perfect On my Samsung Galaxy S3 - apparently im in the w...

  • Casual Listener
  • Hi   Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On ...
  • Joe
  • Community Legend
  • 2451 Views
  • 3 replies
  • 0 likes
  • 2451 Views
  • 3 replies
  • 0 likes

audio effects

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and reset back to its default settings. Does anyone know wh...

  • Casual Listener
  • When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and res...
  • kjmann2
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Went from premium to unlimited, now I can only shuffle albums

All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only shuffle an album. What is the issue? I also get commercials n...

  • Newbie
  • All,   I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only...
  • Joe
  • Community Legend
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Offline Devices Fail

I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so! Surely there is some way that you can identify my phone as being the same phone each time? This ...

  • Roadie
  • I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so!   Surely there is some way that ...
  • jthutcheson
  • Roadie
  • 310 Views
  • 8 replies
  • 0 likes
  • 310 Views
  • 8 replies
  • 0 likes

my saved and downloaded songs have dissapeared.

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as ive just downloaded lots of new music and want to en...

  • Casual Listener
  • If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as i...
  • Joe
  • Community Legend
  • 239 Views
  • 5 replies
  • 0 likes
  • 239 Views
  • 5 replies
  • 0 likes

spotifuggle telling me I don't have a premium account?

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

  • Newbie
  • With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?
  • Joe
  • Community Legend
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Solved!! volume decrease at the start of songs. *Phone Spotify*

I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem. However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramatically) in volume after about 1 second in. I messed around with...

  • Newbie
  • I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem.   However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramati...
  • starling2k
  • Newbie
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Solved!! How come Your Music doesn't show up as a playlist in the app?

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were forced on me without any forwarning.However, with the new...

  • Casual Listener
  • To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features.  I'm sure after a time I will get used to them and come to like them but I feel like they were ...
  • atk3kf
  • Casual Listener
  • 938 Views
  • 4 replies
  • 0 likes
  • 938 Views
  • 4 replies
  • 0 likes

When user go to search bar Search top bar use default Android color

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application on Android 4.4 (not sure about other versions) 2. Open Si...

  • Newbie
  • Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application ...
  • Andrews32
  • Roadie
  • 1821 Views
  • 2 replies
  • 0 likes
  • 1821 Views
  • 2 replies
  • 0 likes

Spotify bug

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

  • Regular
  • Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!
  • Joe
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify downloads blank songs

The Wifi at my work requires you to login before being able to browse the web. If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. I would expect Spotify to fail to download songs, but it does...

  • Regular
  • The Wifi at my work requires you to login before being able to browse the web.  If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. &nbs...
  • mazzzzz
  • Regular
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Kit Kat lock screen - LG G2

Hey! I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I still have the "old" widget. Is there any way to activate the...

  • Casual Listener
  • Hey!   I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I...
  • Joe
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Can't synch - android doesn't show under devices

Sounds like I'm having the same problem. Since the last update I cant download my local files (mp3s on my laptop, which I imported in spotify) to my spotify app. It used to work, but it can't connect anymore

  • Regular
  • Sounds like I'm having the same problem. Since the last update I cant download my local files (mp3s on my laptop, which I imported in spotify) to my spotify app. It used to work, but it can't connect...
  • Joe
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Solved!! Spotify disconnects wifi while downloading

While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading. Wifi immediately reconnects after it drops out. This does not o...

  • Regular
  • While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading.  Wifi i...
  • Zilver
  • Regular
  • 3311 Views
  • 7 replies
  • 0 likes
  • 3311 Views
  • 7 replies
  • 0 likes

Phone not showing up on Desktop Spotify App

Looking for some help with this! I have read some post on the board but they dont help me First problem - I was looking to sync some local music (local on desktop) to my Android devive (S3) Second problem - i can not see my device on the Spofity desk...

  • Casual Listener
  • Looking for some help with this!   I have read some post on the board but they dont help me 😞   First problem - I was looking to sync some local music (local on desktop) to my A...
  • Daniel
  • Community Legend
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes