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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839793 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839793 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13615 Views
  • 1 replies
  • 0 likes
  • 13615 Views
  • 1 replies
  • 0 likes

I want a discount until posting to Facebook is fixed.

Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium member. I have to login to Facebook to use the mobil...

  • Roadie
  • Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium m...
  • Josh
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Device not showing up. Phone will not sync. Local files greyed out.

I'm kind of getting pissed off now. No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed the battery, then reinstalled everything. I'm so, so very surpr...

  • Casual Listener
  • I'm kind of getting pissed off now.   No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed t...
  • Joe
  • Community Legend
  • 5643 Views
  • 5 replies
  • 0 likes
  • 5643 Views
  • 5 replies
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No Internet connection available - HTC One, T-Mobile LTE

Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue when on 2G or 3G. I have uninstalled and reinstalled ...

  • Casual Listener
  • Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue ...
  • Joe
  • Community Legend
  • 688 Views
  • 3 replies
  • 0 likes
  • 688 Views
  • 3 replies
  • 0 likes

android app

hi, my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to delete all my offline playlists so I suddently can't play anything...

  • Casual Listener
  • hi,   my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to dele...
  • Joe
  • Community Legend
  • 397 Views
  • 5 replies
  • 0 likes
  • 397 Views
  • 5 replies
  • 0 likes

Spotify Radio on Galaxy s4 stops playing after phone screen turns off

Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way to keep it playing is to have your phone perpetually...

  • Casual Listener
  • Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way t...
  • Joe
  • Community Legend
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Using a "public" internet spot to put music on phone?

I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone. Well, before I came to college, I would just get the devices on the same wi-fi and it would show up in devices. H...

  • Newbie
  • I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone.  Well, before I came to college, I would just get the dev...
  • Peter__
  • Community Legend
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Spotify Android can't connect to Facebook first time use

I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other sites.

  • Newbie
  • I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other...
  • Joe
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
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Kudos to premium support staff and lingering issues: cache, downloaded playlists

About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback. I have nothing but praise to the premium support ...

  • Music Fan
  • About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback...
  • Egidio
  • Music Fan
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

[Android] Troubleshooting Spotify

Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll. Device was recognised by the installation app but could not install on the phone. Phone notification reads - Error while downloading "Spotify" - "...

  • Newbie
  • Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll.  Device was recognised by the installation app but could not install on the phone.  P...
  • Peter__
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Playlist download getting stuck on songs

This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently. Last night, as I do most Monday nights, I created my new playlist of new songs for the wee...

  • Roadie
  • This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently.   Last night, as I do most Mon...
  • Joe
  • Community Legend
  • 2006 Views
  • 6 replies
  • 1 likes
  • 2006 Views
  • 6 replies
  • 1 likes

spotify keeps on pausing when screen is off.

when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops.

  • Casual Listener
  • when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops. 
  • Joe
  • Community Legend
  • 1144 Views
  • 3 replies
  • 0 likes
  • 1144 Views
  • 3 replies
  • 0 likes

imported iTunes playlists "The track is not available"

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...

  • Casual Listener
  • I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...
  • Joe
  • Community Legend
  • 872 Views
  • 11 replies
  • 0 likes
  • 872 Views
  • 11 replies
  • 0 likes

Audio pausing with bluetooth and Google Maps - Galaxy S4

Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issues with bluetooth. However, using a navagation app w...

  • Regular
  • Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issue...
  • Joe
  • Community Legend
  • 2738 Views
  • 1 replies
  • 0 likes
  • 2738 Views
  • 1 replies
  • 0 likes

Private Session control will be tedious

In general, I love the new Android app, but I wanted to confirm something. Let me know if I've misunderstood this. From Settings... Private Session OFF/ONDon't share to others what you're listening to. Private session lasts until you've been inactive...

privatesession.png
  • Newbie
  • In general, I love the new Android app, but I wanted to confirm something.  Let me know if I've misunderstood this.  From Settings...       Private Session  OFF/...
  • Joe
  • Community Legend
  • 4121 Views
  • 13 replies
  • 16 likes
  • 4121 Views
  • 13 replies
  • 16 likes

Skipping track fails when connected to car via bluetooth

When I play music on Spotify while connected to my car via bluetooth, music plays fine if I do not touch anything and let each song play til the end. But let's say I have a playlist with songs 1, 2, and 3. I'm playing song 1 and hit "next" to skip to...

  • Visitor
  • When I play music on Spotify while connected to my car via bluetooth, music plays fine if I do not touch anything and let each song play til the end.   But let's say I have a playlist with s...
  • Joe
  • Community Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

2.3 CM7 no sound on certain songs

I am not getting any sound on certain songs on my Desire Z. Funny thing is, I have tried MIUI, CyanogenMod and Virtous, same thing, even deleted the local files on my phone, and re-synced from my laptop where I can play them. Trying to find a friend ...

  • Regular
  • I am not getting any sound on certain songs on my Desire Z. Funny thing is, I have tried MIUI, CyanogenMod and Virtous, same thing, even deleted the local files on my phone, and re-synced from my lap...
  • JakkeJakobsen
  • Regular
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't recognize android phone over wifi!

Hey there, I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my android... is there a work-around so I can get my local files on t...

  • Newbie
  • Hey there,    I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my ...
  • Joe
  • Community Legend
  • 1881 Views
  • 6 replies
  • 0 likes
  • 1881 Views
  • 6 replies
  • 0 likes

When resuming a track, the track is repeated afterwards

Hi, I am experiencing an issue which I think only is occuring since the last update from Play Store. Scenario: I am playing a song on my device (LG Optimus 4X HD on Android 4.0.3) that has been synced offline. Then I pause the song / unplug my head p...

  • Regular
  • Hi,   I am experiencing an issue which I think only is occuring since the last update from Play Store.   Scenario: I am playing a song on my device (LG Optimus 4X HD on Android 4....
  • EarlPurple
  • Roadie
  • 496 Views
  • 2 replies
  • 0 likes
  • Play
    repeat
    resume
  • 496 Views
  • 2 replies
  • 0 likes

spotify doesnt arange songs according popularity

Since the latest patch my phone wont arrange/find the songs i want. I.e. searching under pressure me and my friends cant even find the queen version although it should be on top. Please help!

  • Casual Listener
  • Since the latest patch my phone wont arrange/find the songs i want. I.e. searching under pressure me and my friends cant even find the queen version although it should be on top. Please help!
  • Esamattihein
  • Casual Listener
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Sync without WLAN

Hello Community, I am the enthusiastic user of a 30 days permium trial version. I want to hear the music on my LG smartphone but I have no WLAN available. What can I do? Kinds regard Felix

  • Newbie
  • Hello Community,   I am the enthusiastic user of a 30 days permium trial version.   I want to hear the music on my LG smartphone but I have no WLAN available. What can I do? &nbsp...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

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