Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111307 Views

26 replies

3 likes

  • 111307 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223895 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223895 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581156 Views

79 replies

3 likes

  • 581156 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478437 Views

577 replies

40 likes

Account
Free
  • 478437 Views
  • 577 replies
  • 40 likes

help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

Newbie

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...

djiock

Music Fan

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

Solved!! Unable to save cache on SD card (A-4.2.2)

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to 4.2.2.. I'm not happy with that! So, I just updated t...

Regular

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to ...

Daniel

Community Legend

1798 Views

8 replies

0 likes

  • 1798 Views
  • 8 replies
  • 0 likes

Solved!! Verizon Starting to Throttle Spotify???

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE? I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify App performance has degraded as of late. Not all album art load...

Casual Listener

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE?   I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify A...

suess999

Casual Listener

1666 Views

4 replies

0 likes

  • 1666 Views
  • 4 replies
  • 0 likes

Keeps Crashing on Galaxy Note 3

Dear Support & Community, Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.

Newbie

Dear Support & Community,   Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.  

Daniel

Community Legend

1421 Views

3 replies

0 likes

  • 1421 Views
  • 3 replies
  • 0 likes

Spotify on 2 mobile devices & laptop

Hello community, I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with my facebook account without any trouble. At home I have another...

Casual Listener

Hello community,   I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with m...

Daniel

Community Legend

978 Views

5 replies

0 likes

  • 978 Views
  • 5 replies
  • 0 likes

Solved!! sound lowers after a second into the song

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

Regular

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

hydrobrandone

Regular

835 Views

2 replies

0 likes

  • 835 Views
  • 2 replies
  • 0 likes

Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

636 Views

1 replies

0 likes

Windows
  • 636 Views
  • 1 replies
  • 0 likes

new phone cant sync existing playlists

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can sync?

Casual Listener

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can syn...

Daniel

Community Legend

1716 Views

5 replies

0 likes

  • 1716 Views
  • 5 replies
  • 0 likes

Solved!! Why isn't working on android kitkat 4.4.2 ?

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

Newbie

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

mrlymanzerga

Newbie

5254 Views

2 replies

0 likes

  • 5254 Views
  • 2 replies
  • 0 likes

Solved!! Music stops playing

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playing just stops. After that i must turn on playing aga...

Music Fan

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playin...

Sh0kx

Casual Listener

975 Views

3 replies

1 likes

  • 975 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Crashes Searching For Anything. LG G3

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to reboot to listen to open the app again. If I search a...

Casual Listener

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to re...

JSaylor

Casual Listener

930 Views

1 replies

0 likes

  • 930 Views
  • 1 replies
  • 0 likes

When trying to save songs for offline use it says phone memory is full

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Newbie

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Daniel

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

Newbie

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...

Daniel

Community Legend

725 Views

1 replies

0 likes

available offline
Help me!
Help..Anyone
Not Available
Offline songs
  • 725 Views
  • 1 replies
  • 0 likes

message says limit reached for offline use

I keep getting a message that says i have reached my limit and to unselect a playlist. I pay for a subscription so why am i getting this message? thank you AK

Casual Listener

I keep getting a message that says i have reached my limit and to unselect a playlist.  I pay for a subscription so why am i getting this message? thank you AK

MattSuda

Spotify Star

1530 Views

1 replies

0 likes

  • 1530 Views
  • 1 replies
  • 0 likes

The offline mode isnt working

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens and the download has failed. I didn't have this proble...

Casual Listener

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens a...

Goofy

Regular

2172 Views

10 replies

0 likes

  • 2172 Views
  • 10 replies
  • 0 likes

best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Newbie

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Daniel

Community Legend

4222 Views

1 replies

0 likes

  • 4222 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.4.2

Hi!I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do?I'm using a Sony Xperia Z.

Casual Listener

Hi! I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do? I'...

Daniel

Community Legend

21557 Views

11 replies

1 likes

  • 21557 Views
  • 11 replies
  • 1 likes

Solved!! Cannot Log in on Android

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade. I can login using Facebook but that is no use to me as my playlists etc are under my original, very long-standing Spotify login. I've sent a message t...

Regular

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade.  I can login using Facebook but that is no use to me as my playlists etc are under my original...

peter8746

Regular

1842 Views

7 replies

0 likes

  • 1842 Views
  • 7 replies
  • 0 likes

Solved!! Unable to play Spotify on my HTC One Max with Verizon

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

Casual Listener

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

hotmalept

Casual Listener

866 Views

2 replies

0 likes

  • 866 Views
  • 2 replies
  • 0 likes

Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

Newbie

Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...

MattSuda

Spotify Star

704 Views

2 replies

0 likes

  • 704 Views
  • 2 replies
  • 0 likes