Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410089 Views

554 replies

37 likes

Account
Free
  • 410089 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8944 Views

0 replies

7 likes

  • 8944 Views
  • 0 replies
  • 7 likes

No SD card found

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 years ago, and it's still happening. I followed the in...

Casual Listener

I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 yea...

camillo75

Community Legend

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

Problems logging in to Spotify using Facebook on Kindle Fire HDX and desktop computer Windows 7

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday button on my Kindle and they suggested I remove both a...

Visitor

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday but...

user-removed

Not applicable

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

"waitin to download" issue

why is my music keep saying waitin to download when NOTHING is being downloaded..... HELP

Casual Listener

why is my music keep saying waitin to download when NOTHING is being downloaded.....     HELP

ToolboxT

Roadie

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

volume goes quiet then back to normal

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

Visitor

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

user-removed

Not applicable

818 Views

4 replies

0 likes

  • 818 Views
  • 4 replies
  • 0 likes

Offline music in internal storage but cache is on SD

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...

Casual Listener

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...

Daniel

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

spotify premium

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...

Newbie

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...

Daniel

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Can't download offline playlist

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...

Newbie

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

Casual Listener

Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...

MattSuda

Spotify Star

503 Views

3 replies

0 likes

  • 503 Views
  • 3 replies
  • 0 likes

Music player won't stay open in background

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...

Newbie

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...

Daniel

Community Legend

10280 Views

1 replies

2 likes

  • 10280 Views
  • 1 replies
  • 2 likes

Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

Gig Goer

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...

Daniel

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Solved!! App hang/restart

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...

Roadie

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...

DannyFL

Roadie

797 Views

2 replies

0 likes

  • 797 Views
  • 2 replies
  • 0 likes

Incorrect song, or no song, plays from search results containing local files

=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...

Regular

=== START OF TEMPLATE ===   Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...

668 Views

0 replies

0 likes

  • 668 Views
  • 0 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

Casual Listener

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

MattSuda

Spotify Star

907 Views

4 replies

0 likes

  • 907 Views
  • 4 replies
  • 0 likes

Clean reinstall &SD card

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that at the end of one song, the next doesnt start up. ...

Community Legend

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that...

Daniel

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

App eating up tons of mobile data?

Just listened to 2 hours of streaming music and the app ate up 500mb of data??I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over cell networks is disabled.At the ~96kbps that is supposed to b...

Regular

Just listened to 2 hours of streaming music and the app ate up 500mb of data?? I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over ...

Daniel

Community Legend

1173 Views

7 replies

0 likes

  • 1173 Views
  • 7 replies
  • 0 likes

HELP

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Casual Listener

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Daniel

Community Legend

607 Views

3 replies

0 likes

  • 607 Views
  • 3 replies
  • 0 likes

Spotify closes automatically

Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it as music and as navigation. I have a LG G2. Can somebody tell ...

Casual Listener

Hi,   My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it ...

Daniel

Community Legend

1498 Views

1 replies

0 likes

  • 1498 Views
  • 1 replies
  • 0 likes

How can I get Spotify to work with older android phones?

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workaround for this issue that will allow me to run Spotify on...

Newbie

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workarou...

Daniel

Community Legend

4778 Views

1 replies

2 likes

  • 4778 Views
  • 1 replies
  • 2 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

Regular

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...

Pete

Roadie

1297 Views

6 replies

0 likes

  • 1297 Views
  • 6 replies
  • 0 likes

Kein Ton im offline-modus bei manchen Liedern

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt aber im offline-modus, laufen die Lieder einfach ohne T...

Casual Listener

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt ab...

hellspeace_

Casual Listener

830 Views

2 replies

0 likes

  • 830 Views
  • 2 replies
  • 0 likes