Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone (delete other apps, remove animation features etc) ...
I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!
Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...
Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...
So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening...
Hello, My Galaxy S4 keeps unsynching my offline content saying the following: Offline synced on more then 3 devices However, when I go into my account I see only 2 devices synched - my Galaxy S4 phone and an ipad. Why does it keep doing this? I am ab...
So problem is as follows, and only affects the m8: If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've tried different PC's (Laptop running Win 8 instead of win 8.1...
Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... the only way I have to delete the files is by using t...
Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get. Problem is that it doesn't incorporate with Spotify and it scans folders for tracks. I don't know how or where Spotify stores tracks or...
I'm using the spotify android app on my Samsung note 2. I have been able to save songs until today. I only have about 50 songs saved so far. I click on the "+" and it says song has been saved to my music but when I check, it's not there. I have tried...
Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager (something like here http://puu.sh/fxkP5/3b219a8908.jpg (it's not my screenshot )). When I want list...
Hi everyone, I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can't play my local files playlist, is it normal? Do I have to upg...
Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12th Dec and now it is free membership again. What's ...
Hallo erstmal:)Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die musik von dort aus nicht wechseln hoffe auf hilfe Dank...
I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speakers, but then the music had no sound. I could see it...
Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.Any...
As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...
Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...
I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?
Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.