Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376770 Views

541 replies

34 likes

Account
Free
  • 376770 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7609 Views

0 replies

7 likes

  • 7609 Views
  • 0 replies
  • 7 likes

volume goes quiet then back to normal

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

Visitor

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

user-removed

Not applicable

753 Views

4 replies

0 likes

  • 753 Views
  • 4 replies
  • 0 likes

Offline music in internal storage but cache is on SD

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...

Casual Listener

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...

Daniel

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

spotify premium

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...

Newbie

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...

Daniel

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Can't download offline playlist

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...

Newbie

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

Casual Listener

Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...

MattSuda

Spotify Star

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

Music player won't stay open in background

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...

Newbie

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...

Daniel

Community Legend

10213 Views

1 replies

2 likes

  • 10213 Views
  • 1 replies
  • 2 likes

Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

Gig Goer

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...

Daniel

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Solved!! App hang/restart

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...

Roadie

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...

DannyFL

Roadie

754 Views

2 replies

0 likes

  • 754 Views
  • 2 replies
  • 0 likes

Incorrect song, or no song, plays from search results containing local files

=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...

Regular

=== START OF TEMPLATE ===   Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...

644 Views

0 replies

0 likes

  • 644 Views
  • 0 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

Casual Listener

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

MattSuda

Spotify Star

860 Views

4 replies

0 likes

  • 860 Views
  • 4 replies
  • 0 likes

Clean reinstall &SD card

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that at the end of one song, the next doesnt start up. ...

Community Legend

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that...

Daniel

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

App eating up tons of mobile data?

Just listened to 2 hours of streaming music and the app ate up 500mb of data??I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over cell networks is disabled.At the ~96kbps that is supposed to b...

Regular

Just listened to 2 hours of streaming music and the app ate up 500mb of data?? I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over ...

Daniel

Community Legend

1101 Views

7 replies

0 likes

  • 1101 Views
  • 7 replies
  • 0 likes

HELP

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Casual Listener

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Daniel

Community Legend

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

Spotify closes automatically

Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it as music and as navigation. I have a LG G2. Can somebody tell ...

Casual Listener

Hi,   My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it ...

Daniel

Community Legend

1467 Views

1 replies

0 likes

  • 1467 Views
  • 1 replies
  • 0 likes

How can I get Spotify to work with older android phones?

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workaround for this issue that will allow me to run Spotify on...

Newbie

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workarou...

Daniel

Community Legend

4686 Views

1 replies

2 likes

  • 4686 Views
  • 1 replies
  • 2 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

Regular

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...

Pete

Roadie

1215 Views

6 replies

0 likes

  • 1215 Views
  • 6 replies
  • 0 likes

Kein Ton im offline-modus bei manchen Liedern

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt aber im offline-modus, laufen die Lieder einfach ohne T...

Casual Listener

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt ab...

hellspeace_

Casual Listener

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

spotify linking tracks when synced

Hi When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my last.fm scrobbles.

Roadie

Hi   When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my las...

Asteroid_Alan

Roadie

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Chat messages not showing on android device

So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox is empty, please let me know if you have an answer ...

Casual Listener

So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox ...

MattSuda

Spotify Star

1029 Views

1 replies

1 likes

Android
Chat
Messaging
  • 1029 Views
  • 1 replies
  • 1 likes

Please help facebook account wont unlink from account

My stupid little brother has used my face book account for his spotify how do I unlink the account?

Newbie

My stupid little brother has used my face book account for his spotify how do I unlink the account?

MattSuda

Spotify Star

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes