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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1017 Views
  • 0 replies
  • 4 likes

Solved!! skipping a song

On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the back button, but will skip on the next try. Not a huge...

  • Casual Listener
  • On my galaxy s5 running 4.4.2 (haven't updated yet due to bugs with 5 I read about here) whenever I try to skip to the next song instead it starts the song from the beginning, as if I pressed the ba...
  • budwilldo
  • Casual Listener
  • 534 Views
  • 2 replies
  • 1 likes
  • 534 Views
  • 2 replies
  • 1 likes

Albums disappear

Hello everyone, I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and for offline use suddenly disappears some minutes or hours later...

  • Newbie
  • Hello everyone,   I use Spotify Premium and some weeks ago I started recognizing a problem on my Samsung Galaxy S4 mini and on the PC software. Nearly every album or song i save normal and...
  • 585 Views
  • 0 replies
  • 0 likes
  • 585 Views
  • 0 replies
  • 0 likes

Slow startup and loading

I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with over 40hrs of music. I was wondering if thats The prob...

  • Newbie
  • I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with o...
  • EZlisten
  • Gig Goer
  • 1007 Views
  • 2 replies
  • 0 likes
  • 1007 Views
  • 2 replies
  • 0 likes

non disponible au téléchargement à la Réunion

Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Réunion. Pouvez vous m' aider? Merci.

  • Newbie
  • Bonjour.quand je veux télécharger l' application sur mon Android (téléphone), il est écrit "impossible de tel. dans votre pays. Sur PC ca marche pourtant. Mon profil indique "France".j'habite à la Ré...
  • 1148 Views
  • 0 replies
  • 2 likes
  • 1148 Views
  • 0 replies
  • 2 likes

I'm being charged twice for one account, how do I correct this?

I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.

  • Newbie
  • I'm being charged twice for one account and now my premium service has been suspended but they took my payment for this month.
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Having my money returned on Premium subscription Ordered, then Cancelled IMMEDIATELY.

Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want my Money Back. ...**Spotify was never Downloaded.** ...

  • Newbie
  • Hi. I wanted to try the 30 Day free Premium trial. I was charged and Cancelled the Entire Subscription within one minute! -- I have several issues and if theres no help ie: Customer Service, I want m...
  • MattSuda
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Missing my music

Hi there!Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. When I go to the "songs", "albums" or "artists" screen, th...

  • Regular
  • Hi there! Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. Whe...
  • MattSuda
  • Spotify Star
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Gapless Playback for Bluetooth Devices - Official Bluetooth Support

This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less. It's completely random when it works. For example: If I hear a gap betw...

  • Gig Goer
  • This is pretty simple, I noticed that whenever I have Spotify streaming through a Bluetooth connection (phone / tablet), gapless playback works about 25% of the time, maybe less.   It's comp...
  • rytymu
  • Gig Goer
  • 4165 Views
  • 10 replies
  • 2 likes
  • Android
    bluetooth
    gapless playback
    Mobile Phone
  • 4165 Views
  • 10 replies
  • 2 likes

Spotify doesn't detect my sd card

Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none and i've been trying many things to solve but nothing.Please help me out!

  • Newbie
  • Sorry about my English, but i have an issue which is that i can't download my music into the external sd card because it says that theres none  and i've been trying many things to solve but noth...
  • 502 Views
  • 0 replies
  • 0 likes
  • 502 Views
  • 0 replies
  • 0 likes

Galaxy S5 5.0 Lollipop Bug

Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whenever it is touched. IE - the red LED comes on whils...

  • Casual Listener
  • Hi, I've noticed a strange issue apparent on the Samsung Galaxy S5, running Android 5.0 Lollipop. When the Spotify app is opened, the heart rate sensor on the rear of the device becomes 'active' whe...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Se cortan los temas

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.

  • Regular
  • Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.  
  • OviiiOne
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Nombres en stereo del auto

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

  • Regular
  • Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????
  • OviiiOne
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Syncing music

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

  • Newbie
  • The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...
  • OviiiOne
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Add more songs

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered Spotify doesn't add all the music an artist made. Ex...

  • Casual Listener
  • We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered S...
  • MattSuda
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Premium member, getting adverts?

Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and there are no adverts in the music but these popups are fru...

  • Casual Listener
  • Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and the...
  • TheRoller
  • Casual Listener
  • 547 Views
  • 5 replies
  • 0 likes
  • 547 Views
  • 5 replies
  • 0 likes

Spotify plays but it tells me no internet connection

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a ...

  • Music Fan
  • After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotif...
  • palmer
  • Music Fan
  • 1107 Views
  • 5 replies
  • 0 likes
  • Android 4.4.4
    Connection issues
    streaming
  • 1107 Views
  • 5 replies
  • 0 likes

Android app crashes when opened

Hi there! My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do? Regards Chris

  • Regular
  • Hi there!   My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do?   Regards Chris
  • xteaun
  • Regular
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

Problemas con el random

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

  • Regular
  • El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio
  • MattSuda
  • Spotify Star
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Songs Stopping mid-song, I can't even get through one song! (Both Offline and Streaming)

I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me). I followed the uninstall/reinstall instructions on the [GUIDE] How to fix common issues fo...

  • Casual Listener
  •   I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me).   I followed the...
  • Alchiberg
  • Newbie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

buscar una canción

Le doy clic para buscar una canción y se me cierra la app

  • Newbie
  • Le doy clic para buscar una canción y se me cierra la app
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes