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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107492 Views

26 replies

3 likes

  • 107492 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217449 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217449 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571662 Views

79 replies

3 likes

  • 571662 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470882 Views

577 replies

40 likes

Account
Free
  • 470882 Views
  • 577 replies
  • 40 likes

Spotify on 2 mobile devices & laptop

Hello community, I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with my facebook account without any trouble. At home I have another...

Casual Listener

Hello community,   I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with m...

Daniel

Community Legend

958 Views

5 replies

0 likes

  • 958 Views
  • 5 replies
  • 0 likes

Solved!! sound lowers after a second into the song

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

Regular

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

hydrobrandone

Regular

822 Views

2 replies

0 likes

  • 822 Views
  • 2 replies
  • 0 likes

Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

631 Views

1 replies

0 likes

Windows
  • 631 Views
  • 1 replies
  • 0 likes

new phone cant sync existing playlists

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can sync?

Casual Listener

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can syn...

Daniel

Community Legend

1687 Views

5 replies

0 likes

  • 1687 Views
  • 5 replies
  • 0 likes

Solved!! Why isn't working on android kitkat 4.4.2 ?

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

Newbie

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

mrlymanzerga

Newbie

5249 Views

2 replies

0 likes

  • 5249 Views
  • 2 replies
  • 0 likes

Solved!! Music stops playing

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playing just stops. After that i must turn on playing aga...

Music Fan

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playin...

Sh0kx

Casual Listener

954 Views

3 replies

1 likes

  • 954 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Crashes Searching For Anything. LG G3

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to reboot to listen to open the app again. If I search a...

Casual Listener

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to re...

JSaylor

Casual Listener

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

When trying to save songs for offline use it says phone memory is full

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Newbie

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Daniel

Community Legend

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

Newbie

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...

Daniel

Community Legend

714 Views

1 replies

0 likes

available offline
Help me!
Help..Anyone
Not Available
Offline songs
  • 714 Views
  • 1 replies
  • 0 likes

message says limit reached for offline use

I keep getting a message that says i have reached my limit and to unselect a playlist. I pay for a subscription so why am i getting this message? thank you AK

Casual Listener

I keep getting a message that says i have reached my limit and to unselect a playlist.  I pay for a subscription so why am i getting this message? thank you AK

MattSuda

Spotify Star

1518 Views

1 replies

0 likes

  • 1518 Views
  • 1 replies
  • 0 likes

The offline mode isnt working

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens and the download has failed. I didn't have this proble...

Casual Listener

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens a...

Goofy

Regular

2152 Views

10 replies

0 likes

  • 2152 Views
  • 10 replies
  • 0 likes

best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Newbie

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Daniel

Community Legend

4213 Views

1 replies

0 likes

  • 4213 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.4.2

Hi!I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do?I'm using a Sony Xperia Z.

Casual Listener

Hi! I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do? I'...

Daniel

Community Legend

21452 Views

11 replies

1 likes

  • 21452 Views
  • 11 replies
  • 1 likes

Solved!! Cannot Log in on Android

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade. I can login using Facebook but that is no use to me as my playlists etc are under my original, very long-standing Spotify login. I've sent a message t...

Regular

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade.  I can login using Facebook but that is no use to me as my playlists etc are under my original...

peter8746

Regular

1827 Views

7 replies

0 likes

  • 1827 Views
  • 7 replies
  • 0 likes

Solved!! Unable to play Spotify on my HTC One Max with Verizon

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

Casual Listener

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

hotmalept

Casual Listener

853 Views

2 replies

0 likes

  • 853 Views
  • 2 replies
  • 0 likes

Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

Newbie

Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...

MattSuda

Spotify Star

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
  • 0 likes

New Samsung Galaxy KitKat Cannot See My Playlists

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not appearing on the device. I have a laptop, an Adroid de...

Visitor

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not app...

Daniel

Community Legend

507 Views

1 replies

0 likes

Other
Premium
  • 507 Views
  • 1 replies
  • 0 likes

Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

Casual Listener

Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...

Daniel

Community Legend

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Slow slow slow

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging out, in, delete app etc. Logging out then in always speed...

Casual Listener

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging o...

Daniel

Community Legend

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Equializer dissapeared

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Newbie

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Daniel

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes