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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6970 Views

0 replies

7 likes

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Can't login in to spotify after getting "no internet connection available"

Hi, For almost a week now i have got the error "no internet connection avaiable" when trying to use Spotify. All other apps etc works as normal and has internet connection. When i am connected to WIFI spotify works as normal. I now tried to log out a...

Regular

Hi,   For almost a week now i have got the error "no internet connection avaiable" when trying to use Spotify. All other apps etc works as normal and has internet connection.   When...

Daniel

Community Legend

1367 Views

7 replies

0 likes

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android problem anuncios en cuenta unlimited porque???

Hola , en el android la cuenta unlimited odavia tiene anuncios ! Porque? Y como los puedo quitar . gracias nele

Casual Listener

Hola , en el android la cuenta unlimited odavia tiene anuncios !   Porque? Y como los puedo quitar . gracias nele

Daniel

Community Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
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Is Shuffle obliged when you play an album?

I am somewhat 'amazed' by the Android app. If you search for an album and want to play it, you can only choose Shuffle. Anybody got a clue how you can just play it (without saving it)? Sorry, this is the most stupid question I ever asked, but I reall...

Regular

I am somewhat 'amazed' by the Android app. If you search for an album and want to play it, you can only choose Shuffle. Anybody got a clue how you can just play it (without saving it)?   Sor...

Daniel

Community Legend

457 Views

3 replies

0 likes

  • 457 Views
  • 3 replies
  • 0 likes

Bigger Menu Buffer!

Ever had this problem??? I'm listening to a playlist while navigating through another playlist. I tap the three-dot icon to the right of a track to call up the menu. But my finger hits a little off and selects the track instead. Now it's playing a tr...

Gig Goer

Ever had this problem??? I'm listening to a playlist while navigating through another playlist. I tap the three-dot icon to the right of a track to call up the menu. But my finger hits a little off a...

Daniel

Community Legend

534 Views

1 replies

0 likes

accidentally tap press menu button three dots inadvertently play track
  • 534 Views
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falta de sincronización

Tengo el problema que no puedo descargar música por que me dice que no se puede soncronizar debido a que el dispositivo tiene escaso espacio! La verdad es que tengo 1.75 en la sd y 3 gb en el telefono! Asi qie no entiendo por que no me permite descar...

Regular

Tengo el problema que no puedo descargar música por que me dice que no se puede soncronizar debido a que el dispositivo tiene escaso espacio! La verdad es que tengo 1.75 en la sd y 3 gb en el telefon...

Daniel

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
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Syncing Local Files to Android over Public Wifi

Hey all, hopefully you guys can help, I have a galaxy s5 and a MacBook Pro, and I've been loving spotify premium, however since I've been at college I haven't been able to sync local files to my phone as the app only supports syncing over wifi and th...

Newbie

Hey all, hopefully you guys can help, I have a galaxy s5 and a MacBook Pro, and I've been loving spotify premium, however since I've been at college I haven't been able to sync local files to my phon...

Daniel

Community Legend

1587 Views

1 replies

0 likes

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Controlling Macbook that is on WiFi with phone not on data

Hi all, I have an unusual situation where my Spotify Android app notifies me when my Macbook is on my WiFi network and is playing music. I can control what is playing on the Mac. What I'd to know is what quantity of mobile data does this consume? I'm...

Newbie

Hi all,   I have an unusual situation where my Spotify Android app notifies me when my Macbook is on my WiFi network and is playing music. I can control what is playing on the Mac.   ...

dinomight

Spotify Star

241 Views

1 replies

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Solved!! Playing local MP3's on my S4

Hi, This may be obvious but not to me! I can get my local MP3's on Spotify easily enough on my laptop but how do I do it on my phone? I can see the tracks names on the phone but, obviously, they're "not available". Thanks!

Regular

Hi, This may be obvious but not to me!  I can get my local MP3's on Spotify easily enough on my laptop but how do I do it on my phone?  I can see the tracks names on the phone but, obviousl...

dinomight

Spotify Star

993 Views

5 replies

0 likes

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Qualcomm Allplay device not showing up in Spotify Connect

I recently bought the following Wifi connected speaker device by Medion using Qualcomm's Allplay technology see: http://aldi.medion.com/md83867/be_nl/?refPage=aldi What I understood is this Allplay technology has been Spotify Connect certified see: h...

Newbie

I recently bought the following Wifi connected speaker device by Medion using Qualcomm's Allplay technology see: http://aldi.medion.com/md83867/be_nl/?refPage=aldi What I understood is this Al...

Daniel

Community Legend

2701 Views

1 replies

0 likes

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Spotify won't play! Xperia z2 tablet issue. Android 4.4.4

Spotify won't play any tracks. It plays for a split second then pauses itself. I've unistalled and reinstalled which hasn't worked, any ideas?

Casual Listener

Spotify won't play any tracks. It plays for a split second then pauses itself. I've unistalled and reinstalled which hasn't worked, any ideas? 

Daniel

Community Legend

664 Views

3 replies

0 likes

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Please help me convert from Google Music All Access

It's been a couple years since I've used Spotify but I'm at my wits end with Google. All I want is ALL of the music I want to listen to synced to ALL of my devices easily. No small task of course. And Google Music does it but the app has so many quir...

Newbie

It's been a couple years since I've used Spotify but I'm at my wits end with Google. All I want is ALL of the music I want to listen to synced to ALL of my devices easily. No small task of course. An...

dinomight

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

offline sync problems

I have a 4G LTE phone and I signed up for Premium. When I switch available offline on, I get a message that says "Turn on 2G/3G syncing to download". How do I do that? Thanks Sue

Newbie

I have a 4G LTE phone and I signed up for Premium.  When I switch available offline on, I get a message that says "Turn on 2G/3G syncing to download".  How do I do that?   Thanks ...

dinomight

Spotify Star

529 Views

1 replies

0 likes

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HELP!! I LOST ENTIRE PLAYLIST OUT OF NO WHERE

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

Newbie

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

Carina

Community Legend

384 Views

1 replies

0 likes

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Spotify Android App automatically starts when I start playing music through Spotify on my PC. Why??

This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening please? They appear to be synced but I don't recall s...

Casual Listener

This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening pl...

user-removed

Not applicable

3870 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Same track, different version, from different album/EP not syncing unlinked tracks

I have one standard length album in a playlist from a certain band. They released an acoustic EP the other day which is not on Spotify at the moment. I imported this EP into my library, put these tracks into my playlist and unlinked them on the Deskt...

Regular

I have one standard length album in a playlist from a certain band. They released an acoustic EP the other day which is not on Spotify at the moment. I imported this EP into my library, put...

Daniel

Community Legend

2362 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

sonos and andriod phone playing at the same time

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They are on the mobile network at work and I'm on my ho...

Newbie

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They...

huecki73

Newbie

853 Views

4 replies

0 likes

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Spotify starts playing on my Android device without prompt

For about a month I have been having problems with my Spotify Premium account. I am a fitness instructor and I use spotify for my playlists in my classes. I also use Spotify for personal music consumption, and have a tons of music downloaded to my ph...

Music Fan

For about a month I have been having problems with my Spotify Premium account. I am a fitness instructor and I use spotify for my playlists in my classes. I also use Spotify for personal music consum...

Daniel

Community Legend

761 Views

1 replies

0 likes

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eliminare account

Come faccio ad eliminare il mio account???...ho cercato in tutti i modo ma nn riesco..AIUTATEMIIII

Visitor

Come faccio ad eliminare il mio account???...ho cercato in tutti i modo ma nn riesco..AIUTATEMIIII

Daniel

Community Legend

1130 Views

4 replies

0 likes

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Automatic downloading of songs/albums

Hi there, I have a problem with my mothers smartphone regarding downloading songs/albums on Spotify. You see, she is logged in on my Premium account and I have saved some of my favourite albums there. But the problem is now that her phone is trying t...

Newbie

Hi there,   I have a problem with my mothers smartphone regarding downloading songs/albums on Spotify. You see, she is logged in on my Premium account and I have saved some of my favourite...

Daniel

Community Legend

3595 Views

2 replies

0 likes

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Solved!! Please Help.

Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a Samsung Galaxy Tab 7.7. As of November 19, 2014.

Casual Listener

Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a ...

BorgyBollozos

Casual Listener

596 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes