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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1533 Views

0 replies

6 likes

  • 1533 Views
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  • 6 likes

Spotify Connect on my android stops playback on other platforms

I love the idea behind spotify connect, but the implementation fails for me. Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing me to hit play again and listen to a different song. At that s...

Casual Listener

I love the idea behind spotify connect, but the implementation fails for me.   Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing ...

oolafson

Newbie

2096 Views

6 replies

7 likes

Android
Connect
iOS
osx
PC
  • 2096 Views
  • 6 replies
  • 7 likes

Solved!! Android App stops playing offline music when starting to connect to WiFi

I couldn't find a similar thread and this bug makes me so upset because it almost always happens. EDIT: whoaaaaa this editor sucks, I couldn't enter your full template because it just cuts the text. Besides I had to login again when I was finished an...

Gig Goer

I couldn't find a similar thread and this bug makes me so upset because it almost always happens. EDIT: whoaaaaa this editor sucks, I couldn't enter your full template because it just cuts the text...

matzel

Gig Goer

1984 Views

2 replies

0 likes

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  • 2 replies
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Solved!! 'Saved' albums not available offline but download to my device anyway

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the album, one of them is to download it. They are all downl...

Casual Listener

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the alb...

fathead05

Casual Listener

2795 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Constantly Offline

Even when I have strong 4G LTE connection (even when I'm connected to Wi-Fi!) Spotify says I don't have Internet connection and won't let me play any songs (even if I have a playlist downloaded). It will just cut off a song half way through and go de...

Casual Listener

Even when I have strong 4G LTE connection (even when I'm connected to Wi-Fi!) Spotify says I don't have Internet connection and won't let me play any songs (even if I have a playlist downloaded). It ...

Daniel

Community Legend

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
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Shuffle playing same grouping of songs.

I have located multiple topics related to shuffle, but not quite about what I am experiencing. This also has just started happening to me over the past week. What is happening is when I have the shuffle function on while listening to a playlist, the ...

Casual Listener

I have located multiple topics related to shuffle, but not quite about what I am experiencing. This also has just started happening to me over the past week.   What is happening is when I ha...

Chernoblyi

Newbie

921 Views

6 replies

0 likes

  • 921 Views
  • 6 replies
  • 0 likes

spotify premium

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

Casual Listener

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

MattSuda

Spotify Star

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
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Solved!! Freaky sound when phone is locked

When i listen tot music there is nothing wrong, but when i lock my phone it makes really weird noises now and then. I tried following:- Deinstalled spotify- Changed gapless off- reset phone- both offline and onlineI don't have this issues with the na...

Casual Listener

When i listen tot music there is nothing wrong, but when i lock my phone it makes really weird noises now and then. I tried following: - Deinstalled spotify - Changed gapless off - reset phone ...

MrArrow

Casual Listener

8603 Views

6 replies

0 likes

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  • 6 replies
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htc one m8 update

seems like new update made spotify work now yay!!!

Casual Listener

seems like new update made spotify work now yay!!!

Daniel

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
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Connect with Marantz

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but when i choose it, the music plays for a second then rev...

Newbie

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but wh...

Daniel

Community Legend

1448 Views

1 replies

0 likes

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  • 1 replies
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Followers and following jumping in and out

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Newbie

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Daniel

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Annoying deletion bug

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alot, but I shouldn't have to keep downloading the sam...

Visitor

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alo...

Daniel

Community Legend

311 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Playlist won't stay downloaded.

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it. I tried to download it again, and all the songs started getting that green symbol on them, but when it was at 100%, everything just suddenly...

Newbie

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it.  I tried to download it again, and all the songs started getting that green symbol...

OviiiOne

Community Legend

2068 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

WTF!!! Again the language UI settings...

Yesterday in English... today after this update again in Brazuca. I'm Portuguese... Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636) This is a joke.... Misters, if you do this it must be written in the update that the la...

Regular

Yesterday in English... today after this update again in Brazuca. I'm Portuguese...     Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636)   This ...

334 Views

0 replies

0 likes

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  • 0 replies
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Android will no longer Sync with spotify

I have a Samsung Galaxy S5 and only recently (2 days ago this started) have I been unable to sync my local files with my spotify phone app. I have both my phone and laptop hooked up to the same network, ive even tried this on multiple different netwo...

Newbie

I have a Samsung Galaxy S5 and only recently (2 days ago this started) have I been unable to sync my local files with my spotify phone app. I have both my phone and laptop hooked up to the same netwo...

Bustyjan

Regular

968 Views

6 replies

1 likes

  • 968 Views
  • 6 replies
  • 1 likes

Solved!! Built in Equalizer for Android PLEASE?!?!!?

iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android? What is the ETA on this? I am a paying user and would like to have the same option.

Regular

iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android?   What is the ETA on this?  I am a paying user and would like to have the...

Gills

Newbie

13286 Views

11 replies

2 likes

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  • 11 replies
  • 2 likes

Saving playlists on SD HTC m8

Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you

Newbie

Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you

Daniel

Community Legend

621 Views

1 replies

0 likes

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  • 1 replies
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Solved!! [UPDATED 13/02/15] [HTC M8 on T-Mobile] [HELP] Information request

UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not yet received the update please manually check for upda...

Community Legend

UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not...

Daniel

Community Legend

8319 Views

33 replies

0 likes

Connection issues
HTC One_M8
T-Mobile
  • 8319 Views
  • 33 replies
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New version, new (and "scary") permissions

Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why? Spotify has of course my full trust, but I am of that belief that it is common practice to announce why there is a need to add new (a...

Casual Listener

Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why?    Spotify has of course my full trust, but I am of that belief th...

ferdinandishere

Casual Listener

2390 Views

4 replies

0 likes

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  • 4 replies
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Solved!! (Bug) Typing "9" in search field dismisses keyboard

On my OnePlus One on the newest version (as of 2/5/15), and a few versions before it, typing "9" in the playlist search just dismisses the keyboard, as if you click the back button. It happens at any time, including "99 Red Balloons" or "123456789". ...

Casual Listener

On my OnePlus One on the newest version (as of 2/5/15), and a few versions before it, typing "9" in the playlist search just dismisses the keyboard, as if you click the back button. It happens at any...

Daniel

Community Legend

711 Views

3 replies

0 likes

  • 711 Views
  • 3 replies
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Solved!! Can't log in

Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to the website just to make sure they worked. So what am ...

Casual Listener

Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to t...

Sinon

Casual Listener

781 Views

4 replies

0 likes

  • 781 Views
  • 4 replies
  • 0 likes