no longer premiumuser since update

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no longer premiumuser since update

Newbie
I'm no longer a premiumuser since the latest spotify update although I pay for the premiumservice! I logged me out and im several times but it didn't worked! Anyone can help?
2 Replies
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Re: no longer premiumuser since update

Community Legend

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to make sure you are still premium?
2) Try reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

 

Anthony

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Re: no longer premiumuser since update

Rock Star 24
Rock Star 24

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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