upgrade did not work

Yeimy · 2015-02-28

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and everything again but it's not working on any of my devices not even my computer, It says I'm a free user and that's not true. HELP ME PLEASE.

DannyFL · 2015-02-28

Try logging out of all your devices. Are you using the correct login?
If that doesn't work, try reinstalling. Then let us know if the problem persists. 🙂

Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. 🙂

MattSuda · 2015-02-28

Sorry for the trouble! Premium usually activates instantly.

I suggest you contact support so they can help you activate the premium.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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