Paid for premium but not getting it.

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Paid for premium but not getting it.

Zackywacky
Newbie
Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?
1 Reply

MattSuda
Rock Star 24
Rock Star 24

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

 

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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