Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6334 Views

0 replies

7 likes

  • 6334 Views
  • 0 replies
  • 7 likes

Spotify auto-start on phone when listening via desktop

Hey. So, whenever I'm listening to music via my pc it also show on my phone what I'm listening to, in the notification bar at the top. This have started recently, so I guess it came in the last update on android. Anyway, is there any way to prevent i...

Regular

Hey.    So, whenever I'm listening to music via my pc it also show on my phone what I'm listening to, in the notification bar at the top. This have started recently, so I guess it came ...

Liam

Community Legend

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

Massive fail: Spotify with Premium on Dedicated Walkman.

I have a Sony Walkman for only one purpose. I have basically only one app on it: Spotify (with a premium account). I am now replacing spotify with old MP3s again for one single reason: You can't depend on Spotify. And that is an impressive failure of...

Roadie

I have a Sony Walkman for only one purpose. I have basically only one app on it: Spotify (with a premium account).   I am now replacing spotify with old MP3s again for one single reason: Y...

WilliamOffline

Roadie

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Solved!! Stop Playback After Current Track when screen goes off..

Hello, I just upgraded to Premium. Im on a Galaxy S5 running 4.4.2. If my screen goes to sleep or off spotify stops playing after the current track finishes. I can't find any setting to change this. Please help. Thanks in advance. PS I already tried ...

Casual Listener

Hello, I just upgraded to Premium. Im on a Galaxy S5 running 4.4.2. If my screen goes to sleep or off spotify stops playing after the current track finishes. I can't find any setting to change this. ...

Silman

Casual Listener

1024 Views

7 replies

0 likes

  • 1024 Views
  • 7 replies
  • 0 likes

Android change the song when sync local files from Computer

Hi, I follow the instructions to create and sync local files. I create a playlist, add the files and select "offline". When the playlist sync to my Android (moto x) spotify messes up the song, downloading other song from the artist.

Casual Listener

Hi,   I follow the instructions to create and sync local files. I create a playlist, add the files and select "offline". When the playlist sync to my Android (moto x) spotify messes up the s...

Daniel

Community Legend

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

And....it's gone....

It happens....you work a few weeks abroad, get back ...have a walk with your walkman and in the middle of an album the music stops.... Turns out that there is a 30-day limit for off line songs. At Spotify it must be in the mission statement to annoy ...

Roadie

It happens....you work a few weeks abroad, get back ...have a walk with your walkman and in the middle of an album the music stops....   Turns out that there is a 30-day ...

Carina

Community Legend

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Samsung galaxy tab spotify music control widget

I recently purchased a samsung galaxy tab 4 and found out that the music control widget was not showing up on my lock screen I tried re-installing spotify and reset my tablet to default settings to make sure nothing was interfering. How do I make thi...

Regular

I recently purchased a samsung galaxy tab 4 and found out that the music control widget was not showing up on my lock screen I tried re-installing spotify and reset my tablet to default settings to m...

danlezark123

Regular

5370 Views

9 replies

0 likes

  • 5370 Views
  • 9 replies
  • 0 likes

Spotify crash on Xperia

Since 2011 I have been a premium subscriber and have had my Spotify working perfectly on all different devices. Recently I am not able to even open the app as it gives me default message repetedly ( see picture attached) and refuses to work. I have c...

Newbie

Since 2011 I have been a premium subscriber and have had my Spotify working perfectly on all different devices. Recently I am not able to even open the app as it gives me default message repetedly ( ...

Daniel

Community Legend

572 Views

3 replies

0 likes

  • 572 Views
  • 3 replies
  • 0 likes

Todd Rundgren Arena won't play on my Android

I can't get this album to play on my Android although it plays just fine on my desktop client. Either the song starts and keeps going back to the beginning or it "plays" but no sound comes out. I've tried removing and reinstalling it to my playlist b...

Roadie

I can't get this album to play on my Android although it plays just fine on my desktop client. Either the song starts and keeps going back to the beginning or it "plays" but no sound comes out. I've ...

Carina

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Android app won't stop downloading

I only want certain albums on my mobile device. However, it is currently downloading everything I have saved in my account. There doesn't appear to be a way to stop it and when I try to remove an album it has no effect. Has anyone else had this probl...

Regular

I only want certain albums on my mobile device. However, it is currently downloading everything I have saved in my account. There doesn't appear to be a way to stop it and when I try to remove an alb...

Daniel

Community Legend

1378 Views

1 replies

0 likes

  • 1378 Views
  • 1 replies
  • 0 likes

My Music has disappeared

I have a Note 3 (SM-N900T) on T-Mobile, rooted. Yesterday, my "My Music" section was totally fine. No issues, I could see everything including songs, albums, and artists. Today, I went to go listen to music and everything is gone. I have no music in ...

Casual Listener

I have a Note 3 (SM-N900T) on T-Mobile, rooted. Yesterday, my "My Music" section was totally fine. No issues, I could see everything including songs, albums, and artists. Today, I went to go listen t...

Daniel

Community Legend

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Android Xperia P

Tengo un problema con Android. Cuento con la versión Premium. Cuando lo conecto a través de Android, a la tercera canción me desconecta el wifi y spotify se para. ¿Cómo lo puedo evitar? Gracias

Casual Listener

Tengo un problema con Android. Cuento con la versión Premium. Cuando lo conecto a través de Android, a la tercera canción me desconecta el wifi y spotify se para.  ¿Cómo lo puedo evitar?  G...

Daniel

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Problem with download all songs

Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me.

Casual Listener

Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me. 🙂

Daniel

Community Legend

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Separate offline music for desktop and android phone

Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mobile device. Or better still, Is there any way I can sto...

Newbie

Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mob...

Carina

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

LIKED FROM RADIO Not Recognizing Already-Liked Tracks - and Adds Duplicates

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer... http://community.spotify.com/t5/Help-Android/Radio-Previously-liked-songs-don-t-show-liked-when-playe...

Music Fan

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer...   http://community.spotify.com/t5/Help-An...

DrInfoman

Music Fan

752 Views

6 replies

1 likes

  • 752 Views
  • 6 replies
  • 1 likes

Sound problems

When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having this problem? Hope I could make myself understood.

Newbie

When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having ...

Daniel

Community Legend

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

htc desire

Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..

Newbie

Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..

Daniel

Community Legend

2657 Views

2 replies

0 likes

  • 2657 Views
  • 2 replies
  • 0 likes

Solved!! spotify crashes on xperia z1 compact

Hello, I've been using Spotify app on my xperia z1c for about 2 hours without problem and then it stopped and it doesn't work anymore. What can i do?

Newbie

Hello, I've been using Spotify app on my xperia z1c for about 2 hours without problem and then it stopped and it doesn't work anymore. What can i do?

yo_daniel

Casual Listener

2444 Views

9 replies

0 likes

  • 2444 Views
  • 9 replies
  • 0 likes

Is Spotify Connect app on Amazon Fire TV constantly available to run?

Hi, I am considering to get some streaming device for my home entertainment system, like Apple TV or Amazon Fire TV. One of my key requirements is possibility to play Spotify. Apple's AirPlay seems to always be on standby to stream the music at any t...

Newbie

Hi, I am considering to get some streaming device for my home entertainment system, like Apple TV or Amazon Fire TV. One of my key requirements is possibility to play Spotify. Apple's AirPlay seems...

Kickerabend

Newbie

2088 Views

2 replies

0 likes

  • 2088 Views
  • 2 replies
  • 0 likes

Suggested songs causing problems.

I have encountered a new problem with Spotify on my G2 over the last couple of days. When a song from my playlist finishes playing, the app goes silent. I pick up the phone when I can (I'm driving) and look at the app. In place of the banner showing ...

Casual Listener

I have encountered a new problem with Spotify on my G2 over the last couple of days.   When a song from my playlist finishes playing, the app goes silent.  I pick up the phone when I ca...

Zookster2

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes