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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374912 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7495 Views

0 replies

7 likes

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  • 7 likes

Solved!! Don't understand how to get music to save to external SD card

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at "extreme" quality in spotify settings, but that di...

Regular

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at...

dinomight

Spotify Star

1215 Views

5 replies

0 likes

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Solved!! factory reset my phone

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Casual Listener

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Samherrera1

Casual Listener

2625 Views

5 replies

0 likes

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  • 5 replies
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Spotify keeps on crashing when resumed from background

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn't crash right away from background, it does when I ...

Newbie

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn'...

Daniel

Community Legend

706 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

music not playing correctly and stopping

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Newbie

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Daniel

Community Legend

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
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stop App

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Newbie

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Daniel

Community Legend

423 Views

2 replies

0 likes

  • 423 Views
  • 2 replies
  • 0 likes

no lockscreen controls on galaxy tab s 10.5

Hi, I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do. Im currently using a fingerprint lockscreen but I have changed to all different options (pattern, pin etc) without any luck. I've also uninstalle...

Casual Listener

Hi,   I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do.   Im currently using a fingerprint lockscreen but I have changed to all di...

Daniel

Community Legend

792 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Paid for premium but not getting it.

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

Newbie

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

MattSuda

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
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Can't log on fb

Newbie

MattSuda

Spotify Star

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Solved!! Help! I cant get my premium!

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktiverat etc. Men inget har kommit till mailen och inget är ...

Casual Listener

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktivera...

Jordi

Community Legend

812 Views

5 replies

0 likes

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connect doesnt find my roberts 63i stream radio from samsung tablet

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all. Connect page on spotify app remains blank. Anyone got an idea about whether this is a spotify issue or ...

Casual Listener

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all.  Connect page on spotify app remains blank. &nb...

ejhuckuran

Casual Listener

882 Views

2 replies

0 likes

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upgrade did not work

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and everything again but it's not working on any of my...

Newbie

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and...

MattSuda

Spotify Star

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Playlist stuck on 0% waiting to download

Hi, my android phone refuses to download music to listen to offline.. I keep getting a notification saying " 1 out of 197 (0% complete)".Inside the App itself, it says "waiting to download". It has been like that for 3 days now, and i have been reboo...

Newbie

Hi,  my android phone refuses to download music to listen to offline.. I keep getting a notification saying " 1 out of 197 (0% complete)".Inside the App itself, it says "waiting to download". ...

OviiiOne

Community Legend

1592 Views

1 replies

0 likes

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  • 1 replies
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Android deleting and re-downloading my synced albums

I recently swapped by iphone for a samsung galaxy s5 in order to be able to have more storage for music using the sd card and until yesterday had put all my own music from my laptop on my sd card in the phone and my spotify downloads on the device me...

Casual Listener

I recently swapped by iphone for a samsung galaxy s5 in order to be able to have more storage for music using the sd card and until yesterday had put all my own music from my laptop on my sd card in ...

Daniel

Community Legend

358 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android multiple problems.

HiI love spotift when it works but I am having loads of problems and I will probably cancel my subscription because it is too buggy.1 Pausingwhen listening to music to pauses any time I get a notification on my phone (ef sms, email etc)2 off lineif I...

Newbie

Hi I love spotift when it works but I am having loads of problems and I will probably cancel my subscription because it is too buggy. 1 Pausing when listening to music to pauses any time I get a...

Daniel

Community Legend

275 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Issues on Android

Now, I don't know if this is an app issue or a phone issue but here it is: the app has a tendency to skip songs, to fast forward songs, to turn on by itself and quit on my phone by itself. I have an HTC One M8 and I've only had it since November. I w...

Newbie

Now, I don't know if this is an app issue or a phone issue but here it is: the app has a tendency to skip songs, to fast forward songs, to turn on by itself and quit on my phone by itself. I have an ...

Daniel

Community Legend

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes

Spotify app gone slow

So I pay for premium monthly and over the past month or so its gotten really slow, regardless of the internet connection. I thought it may be the storage on my phone, so I factory reset and redownloaded the Spotify app. Its worse. Literally takes age...

Newbie

So I pay for premium monthly and over the past month or so its gotten really slow, regardless of the internet connection. I thought it may be the storage on my phone, so I factory reset and redownloa...

an0nym0us

Newbie

614 Views

2 replies

0 likes

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Solved!! Can't add to collaborative playlist

I was able to add to a collaborative playlist and about 30 minutes later it doesn't show up in my list of available playlists when trying to add a song to a playlist. Anyone know how resolve this?

Regular

I was able to add to a collaborative playlist and about 30 minutes later it doesn't show up in my list of available playlists when trying to add a song to a playlist. Anyone know how resolve this?

Daniel

Community Legend

4052 Views

5 replies

0 likes

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  • 5 replies
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Spotify stops playing randomly, downloaded playlists disappear

Hello, I am having some issues with Spotify on my new Samsung Note. First, I have downloaded some of my playlists several times for offline listening. Shortly thereafter, they no longer appear to be downloaded to my device, although I can see that th...

Newbie

Hello, I am having some issues with Spotify on my new Samsung Note. First, I have downloaded some of my playlists several times for offline listening. Shortly thereafter, they no longer appear to be ...

766 Views

0 replies

0 likes

Downloaded music disappears
stops playing
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Solved!! Spotify does'nt work on all accounts

Hi, I installed Spotify on my Samsung Galaxy S4 Tab 10.1, and it crashed immediately after opening, although it does stay open most of the times and gives the error all the time. BUT, now I discovered that Spotify DOES work on my girlfriends account ...

Visitor

Hi, I installed Spotify on my Samsung Galaxy S4 Tab 10.1, and it crashed immediately after opening, although it does stay open most of the times and gives the error all the time.   BUT, now ...

user-removed

Not applicable

546 Views

2 replies

0 likes

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  • 2 replies
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Total blockade

This bug has me very tired . All the time the application is well. I have to reset the phone to fix it ! https://drive.google.com/open?id=0BwXT0JSiz7nOWVhDcWthWW9MbDg&authuser=0 I m premium and the songs are downloaded !!!

Newbie

This bug has me very tired . All the time the application is well. I have to reset the phone to fix it !   https://drive.google.com/open?id=0BwXT0JSiz7nOWVhDcWthWW9MbDg&authuser=0&n...

Daniel

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes