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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389162 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8084 Views

0 replies

7 likes

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  • 7 likes

songs to sd

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Newbie

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Daniel

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
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Bluetooth Headset Issues

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the same problems with both. My bluetooth headset neve...

Visitor

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the...

752 Views

0 replies

0 likes

  • 752 Views
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User interface Andriod web player

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Regular

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Daniel

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
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Is it possible to controll spotify with galaxy gear?

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible?If no, is it possible to sync spotify into my music l...

Newbie

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible? ...

Daniel

Community Legend

11244 Views

6 replies

0 likes

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  • 6 replies
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Playlist notifications

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls from the lockscreen.

Newbie

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls ...

Daniel

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Stop start stop start hang hang hang - stop doing your own stupid stuff and put the user first.

All I want to do is: 1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next one at any point. I go in and I'm getting stop start stop start i...

Roadie

All I want to do is:   1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next o...

EarlPurple

Roadie

828 Views

4 replies

0 likes

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  • 4 replies
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Bug with latest android version. Mute tracks in offline mode

I am having a serious issue with the new Spotify version for Android. As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicat...

Regular

I am having a serious issue with the new Spotify version for Android.   As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound...

kroman

Casual Listener

986 Views

4 replies

0 likes

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Solved!! Don't understand how to get music to save to external SD card

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at "extreme" quality in spotify settings, but that di...

Regular

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at...

dinomight

Spotify Star

1282 Views

5 replies

0 likes

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Solved!! factory reset my phone

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Casual Listener

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Samherrera1

Casual Listener

2658 Views

5 replies

0 likes

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  • 5 replies
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Spotify keeps on crashing when resumed from background

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn't crash right away from background, it does when I ...

Newbie

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn'...

Daniel

Community Legend

726 Views

1 replies

0 likes

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  • 1 replies
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music not playing correctly and stopping

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Newbie

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Daniel

Community Legend

444 Views

2 replies

0 likes

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  • 2 replies
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stop App

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Newbie

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Daniel

Community Legend

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

no lockscreen controls on galaxy tab s 10.5

Hi, I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do. Im currently using a fingerprint lockscreen but I have changed to all different options (pattern, pin etc) without any luck. I've also uninstalle...

Casual Listener

Hi,   I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do.   Im currently using a fingerprint lockscreen but I have changed to all di...

Daniel

Community Legend

810 Views

1 replies

0 likes

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  • 1 replies
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Paid for premium but not getting it.

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

Newbie

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

MattSuda

Spotify Star

344 Views

1 replies

0 likes

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  • 1 replies
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Can't log on fb

Newbie

MattSuda

Spotify Star

376 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Help! I cant get my premium!

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktiverat etc. Men inget har kommit till mailen och inget är ...

Casual Listener

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktivera...

Jordi

Community Legend

828 Views

5 replies

0 likes

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  • 5 replies
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connect doesnt find my roberts 63i stream radio from samsung tablet

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all. Connect page on spotify app remains blank. Anyone got an idea about whether this is a spotify issue or ...

Casual Listener

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all.  Connect page on spotify app remains blank. &nb...

ejhuckuran

Casual Listener

892 Views

2 replies

0 likes

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  • 2 replies
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upgrade did not work

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and everything again but it's not working on any of my...

Newbie

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and...

MattSuda

Spotify Star

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
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Playlist stuck on 0% waiting to download

Hi, my android phone refuses to download music to listen to offline.. I keep getting a notification saying " 1 out of 197 (0% complete)".Inside the App itself, it says "waiting to download". It has been like that for 3 days now, and i have been reboo...

Newbie

Hi,  my android phone refuses to download music to listen to offline.. I keep getting a notification saying " 1 out of 197 (0% complete)".Inside the App itself, it says "waiting to download". ...

OviiiOne

Community Legend

1604 Views

1 replies

0 likes

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  • 1 replies
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Android deleting and re-downloading my synced albums

I recently swapped by iphone for a samsung galaxy s5 in order to be able to have more storage for music using the sd card and until yesterday had put all my own music from my laptop on my sd card in the phone and my spotify downloads on the device me...

Casual Listener

I recently swapped by iphone for a samsung galaxy s5 in order to be able to have more storage for music using the sd card and until yesterday had put all my own music from my laptop on my sd card in ...

Daniel

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes