Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70754 Views
  • 69 replies
  • 26 likes
  • 70754 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29442 Views
  • 5 replies
  • 0 likes
  • 29442 Views
  • 5 replies
  • 0 likes

I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

  • Casual Listener
  • Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Music player won't stay open in background

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...

  • Newbie
  • I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...
  • Daniel
  • Community Legend
  • 10129 Views
  • 1 replies
  • 2 likes
  • 10129 Views
  • 1 replies
  • 2 likes

Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

  • Gig Goer
  • So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...
  • Daniel
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! App hang/restart

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...

  • Roadie
  • I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...
  • DannyFL
  • Roadie
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Incorrect song, or no song, plays from search results containing local files

=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...

  • Regular
  • === START OF TEMPLATE ===   Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...
  • 585 Views
  • 0 replies
  • 0 likes
  • 585 Views
  • 0 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

  • Casual Listener
  • I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?
  • MattSuda
  • Spotify Star
  • 640 Views
  • 4 replies
  • 0 likes
  • 640 Views
  • 4 replies
  • 0 likes

Clean reinstall &SD card

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that at the end of one song, the next doesnt start up. ...

  • Community Legend
  • I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that...
  • Daniel
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

App eating up tons of mobile data?

Just listened to 2 hours of streaming music and the app ate up 500mb of data??I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over cell networks is disabled.At the ~96kbps that is supposed to b...

  • Regular
  • Just listened to 2 hours of streaming music and the app ate up 500mb of data?? I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over ...
  • Daniel
  • Community Legend
  • 838 Views
  • 7 replies
  • 0 likes
  • 838 Views
  • 7 replies
  • 0 likes

HELP

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

  • Casual Listener
  • I just signed up for the Spotify Student premium account and it has not gone through on my phone app.
  • Daniel
  • Community Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Spotify closes automatically

Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it as music and as navigation. I have a LG G2. Can somebody tell ...

  • Casual Listener
  • Hi,   My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it ...
  • Daniel
  • Community Legend
  • 1371 Views
  • 1 replies
  • 0 likes
  • 1371 Views
  • 1 replies
  • 0 likes

How can I get Spotify to work with older android phones?

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workaround for this issue that will allow me to run Spotify on...

  • Newbie
  • Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workarou...
  • Daniel
  • Community Legend
  • 4457 Views
  • 1 replies
  • 2 likes
  • 4457 Views
  • 1 replies
  • 2 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

  • Regular
  • I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...
  • Pete
  • Roadie
  • 1045 Views
  • 6 replies
  • 0 likes
  • 1045 Views
  • 6 replies
  • 0 likes

Kein Ton im offline-modus bei manchen Liedern

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt aber im offline-modus, laufen die Lieder einfach ohne T...

  • Casual Listener
  • hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt ab...
  • hellspeace_
  • Casual Listener
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

spotify linking tracks when synced

Hi When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my last.fm scrobbles.

  • Roadie
  • Hi   When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my las...
  • Asteroid_Alan
  • Roadie
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Chat messages not showing on android device

So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox is empty, please let me know if you have an answer ...

  • Casual Listener
  • So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox ...
  • MattSuda
  • Spotify Star
  • 903 Views
  • 1 replies
  • 1 likes
  • Android
    Chat
    Messaging
  • 903 Views
  • 1 replies
  • 1 likes

Please help facebook account wont unlink from account

My stupid little brother has used my face book account for his spotify how do I unlink the account?

  • Newbie
  • My stupid little brother has used my face book account for his spotify how do I unlink the account?
  • MattSuda
  • Spotify Star
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Solved!! off-line notification

My wife uses my account when she cleans and sometimes she tries to use it when I am. Is there a way to tell if a user is off-line? If I know she is off-line then I can still listen at work.

  • Regular
  • My wife uses my account when she cleans and sometimes she tries to use it when I am. Is there a way to tell if a user is off-line? If I know she is off-line then I can still listen at work.
  • Taylor
  • Community Legend
  • 830 Views
  • 6 replies
  • 0 likes
  • 830 Views
  • 6 replies
  • 0 likes

Music stored on pc doesnt dowload on android

Hi there.So i have spotify premium, and i already sync the songs of my preferences that are on spotify.The catch is that the songs that i have on my pc (and that spotify already tracked on) cannot be sync to be heard offline on my android device ( Mo...

  • Newbie
  • Hi there. So i have spotify premium, and i already sync the songs of my preferences that are on spotify. The catch is that the songs that i have on my pc (and that spotify already tracked on) c...
  • bean420
  • Music Fan
  • 987 Views
  • 2 replies
  • 0 likes
  • 987 Views
  • 2 replies
  • 0 likes

Spotify Connect: Adjusting volume let it go to maximum

Hi, I don't know whether this is a problem with the Android App or with my Receiver (Onkyo TX626). I think it started with a new smartphone (Sony Z3) If I start playing music on the Receiver using the Android App everything starts Ok. But as soon whe...

  • Casual Listener
  • Hi,   I don't know whether this is a problem with the Android App or with my Receiver (Onkyo TX626). I think it started with a new smartphone (Sony Z3)   If I start playing mus...
  • camillo75
  • Community Legend
  • 1387 Views
  • 3 replies
  • 5 likes
  • 1387 Views
  • 3 replies
  • 5 likes