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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5022 Views

0 replies

6 likes

  • 5022 Views
  • 0 replies
  • 6 likes

Ich kann kein Song abspielen

Wenn ich auf einen gespeicherten Song klicke (Android), dann ploppt das SHUFFLE Symbol auf und der Song startet nicht

Newbie

Wenn ich auf einen gespeicherten Song klicke (Android), dann ploppt das SHUFFLE Symbol auf und der Song startet nicht  

Daniel

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

HTC DesireA8181 this unit is not compatible with this version

I am not sure if this has been posted before but i can't find it i just got a "new" phone today, which is the HTC Desire A8181. It won't let me download spotify music from the app store. Help?

Regular

I am not sure if this has been posted before but i can't find it 🙂 i just got a "new" phone today, which is the HTC Desire A8181. It won't let me download spotify music from the app store. Help?

Cosmicfart

Regular

653 Views

8 replies

0 likes

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album suggested song

When ever I play an album it will play one song from the album and the rest will be from other albums.

Newbie

When ever I play an album it will play one song from the album and the rest will be from other albums.

Daniel

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Pinning the music playback widget

Hi, I often pause what I'm listening to using the controls on the lock screen, however these controls often disappear as soon as I pause the music, meaning I have to unlock my phone to start the music again from the app. Is there any way to keep thes...

Regular

Hi,   I often pause what I'm listening to using the controls on the lock screen, however these controls often disappear as soon as I pause the music, meaning I have to unlock my phone to sta...

Daniel

Community Legend

741 Views

2 replies

0 likes

  • 741 Views
  • 2 replies
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disable album art

Hello Everyone, I am using Spotify with the german Telekom-Provider, where listening to Spotify Music is not counted on my Data-Volume. The Problem i am facing is that the Telekom does not include the Data-traffic for downloading album art and theref...

Casual Listener

Hello Everyone, I am using Spotify with the german Telekom-Provider, where listening to Spotify Music is not counted on my Data-Volume. The Problem i am facing is that the Telekom does not includ...

Daniel

Community Legend

1585 Views

3 replies

1 likes

  • 1585 Views
  • 3 replies
  • 1 likes

Music stops after few second in Off line mode when Data mode is enabled

Hello every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone. If it is enabled and when i try to play one track, the music stops after few seconds. Could you please help me? Thank you. Phone : samsung g...

Newbie

Hello  every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone.  If it is enabled and when i try to play one track,  the music stops ...

meahtenoha

Spotify

374 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Strange sounds when android plays music.

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound like. This happens with and without headphones, and o...

Casual Listener

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound ...

Daniel

Community Legend

3966 Views

1 replies

0 likes

Android
KitKat
playback
strange noises
  • 3966 Views
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  • 0 likes

Save music to SD card

Hey,I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me.I also deleted all the data but that didn't change anything.U...

Newbie

Hey, I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me. I ...

vittau

Music Fan

659 Views

2 replies

0 likes

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  • 2 replies
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Help!! Sync phone to computer

My phone will not show up under my offline devices. I've tried uninstalling and reinstalling on both computer and phone and that doesnt work. Im signed in though the same account (facebook) on each, and i've tried everything to fix it but nothing is ...

Casual Listener

My phone will not show up under my offline devices.  I've tried uninstalling and reinstalling on both computer and phone and that doesnt work.  Im signed in though the same account (faceboo...

MattSuda

Spotify Star

412 Views

2 replies

0 likes

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  • 2 replies
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Spotify stops after 1 song!

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Regular

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Daniel

Community Legend

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Undownload doesn't clear data

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external storage card! After a couple of weeks of donwloading and...

Newbie

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external stora...

David108

Newbie

894 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

HTC One - Lockscreen Controls Inconsistent/Disappear

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's lockscreen. Spotify, however, shows them very inconsis...

Roadie

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's loc...

Daniel

Community Legend

2469 Views

8 replies

4 likes

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  • 8 replies
  • 4 likes

Local songs can't go next

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to go to the next song

Newbie

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to g...

Daniel

Community Legend

1597 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Solved!! Spotify on Android in South Korea?

Hello all, Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still continued to work problem free. HOWEVER, i then got a new pho...

Casual Listener

Hello all,   Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still...

Daniel

Community Legend

9621 Views

5 replies

0 likes

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Shuffle play on Premium?

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all data was cleared. I was hoping that would solve it but...

Visitor

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all dat...

jusa

Regular

1521 Views

8 replies

0 likes

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Solved!! Since 2.2.0636 Spotify plays just one track

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest this works fine. Provident I have done a clean reinst...

Casual Listener

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest ...

Daniel

Community Legend

510 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Constant Crashing

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in the corner. Then an error messages appears, informi...

Casual Listener

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in ...

JJESPARZA

Newbie

1408 Views

6 replies

1 likes

  • 1408 Views
  • 6 replies
  • 1 likes

doesn't play queue

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought would be the issue and it still stops at the end of each...

Music Fan

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought ...

el_gary

Music Fan

2065 Views

6 replies

1 likes

  • 2065 Views
  • 6 replies
  • 1 likes