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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375836 Views

541 replies

34 likes

Account
Free
  • 375836 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

  • 7542 Views
  • 0 replies
  • 7 likes

best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Newbie

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Daniel

Community Legend

3953 Views

1 replies

0 likes

  • 3953 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.4.2

Hi!I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do?I'm using a Sony Xperia Z.

Casual Listener

Hi! I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do? I'...

Daniel

Community Legend

19774 Views

11 replies

1 likes

  • 19774 Views
  • 11 replies
  • 1 likes

Solved!! Cannot Log in on Android

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade. I can login using Facebook but that is no use to me as my playlists etc are under my original, very long-standing Spotify login. I've sent a message t...

Regular

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade.  I can login using Facebook but that is no use to me as my playlists etc are under my original...

peter8746

Regular

1351 Views

7 replies

0 likes

  • 1351 Views
  • 7 replies
  • 0 likes

Solved!! Unable to play Spotify on my HTC One Max with Verizon

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

Casual Listener

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

hotmalept

Casual Listener

725 Views

2 replies

0 likes

  • 725 Views
  • 2 replies
  • 0 likes

Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

Newbie

Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...

MattSuda

Spotify Star

581 Views

2 replies

0 likes

  • 581 Views
  • 2 replies
  • 0 likes

New Samsung Galaxy KitKat Cannot See My Playlists

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not appearing on the device. I have a laptop, an Adroid de...

Visitor

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not app...

Daniel

Community Legend

463 Views

1 replies

0 likes

Other
Premium
  • 463 Views
  • 1 replies
  • 0 likes

Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

Casual Listener

Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...

Daniel

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Slow slow slow

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging out, in, delete app etc. Logging out then in always speed...

Casual Listener

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging o...

Daniel

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Equializer dissapeared

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Newbie

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Daniel

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

music download quality always low

hi i just signed up as premium and got spotify on my android nexus 5. the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i verified this by looking at the storage taken up by spotify (460m...

Newbie

hi i just signed up as premium and got spotify on my android nexus 5.   the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i v...

anthonygarera

Casual Listener

1028 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

No connection to Samsung Multiroom

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I can not anymore and it is therefore not possible to pla...

Newbie

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I c...

Markjameslucas

Casual Listener

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

songs to sd

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Newbie

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Daniel

Community Legend

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Bluetooth Headset Issues

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the same problems with both. My bluetooth headset neve...

Visitor

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the...

742 Views

0 replies

0 likes

  • 742 Views
  • 0 replies
  • 0 likes

User interface Andriod web player

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Regular

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Daniel

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Is it possible to controll spotify with galaxy gear?

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible?If no, is it possible to sync spotify into my music l...

Newbie

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible? ...

Daniel

Community Legend

11189 Views

6 replies

0 likes

  • 11189 Views
  • 6 replies
  • 0 likes

Playlist notifications

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls from the lockscreen.

Newbie

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls ...

Daniel

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Stop start stop start hang hang hang - stop doing your own stupid stuff and put the user first.

All I want to do is: 1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next one at any point. I go in and I'm getting stop start stop start i...

Roadie

All I want to do is:   1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next o...

EarlPurple

Roadie

805 Views

4 replies

0 likes

  • 805 Views
  • 4 replies
  • 0 likes

Bug with latest android version. Mute tracks in offline mode

I am having a serious issue with the new Spotify version for Android. As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicat...

Regular

I am having a serious issue with the new Spotify version for Android.   As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound...

kroman

Casual Listener

962 Views

4 replies

0 likes

  • 962 Views
  • 4 replies
  • 0 likes

Solved!! Don't understand how to get music to save to external SD card

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at "extreme" quality in spotify settings, but that di...

Regular

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at...

dinomight

Spotify Star

1217 Views

5 replies

0 likes

  • 1217 Views
  • 5 replies
  • 0 likes

Solved!! factory reset my phone

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Casual Listener

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Samherrera1

Casual Listener

2627 Views

5 replies

0 likes

  • 2627 Views
  • 5 replies
  • 0 likes