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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387846 Views

545 replies

34 likes

Account
Free
  • 387846 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
  • 0 replies
  • 7 likes

equalizer

When can we expect equalizer on the Android platform similar to ios?

Casual Listener

When can we expect equalizer on the Android platform similar to ios?

Daniel

Community Legend

694 Views

3 replies

0 likes

  • 694 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stopps playing after 3 songs

Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spotify doesn't break down, cause when I push the skip but...

Casual Listener

Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spoti...

martina_b

Casual Listener

962 Views

4 replies

1 likes

  • 962 Views
  • 4 replies
  • 1 likes

Cannot Login on Spotify App

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Casual Listener

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Daniel

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Playing and streaming stops in the middle of each song

Hello, I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, every single song stops in the middle on my S4, whether it is i...

Casual Listener

Hello,  I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, ever...

Daniel

Community Legend

2431 Views

4 replies

0 likes

  • 2431 Views
  • 4 replies
  • 0 likes

Solved!! Playing non-spotify (previously downloaded to phone) music on spotify app

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and playable through the Spotify app. I can no longer, ...

Casual Listener

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and ...

ian_m_wilson

Casual Listener

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Solved!! Canciones

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

Newbie

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

MattSuda

Spotify Star

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Songs skipping forward when my phone is in my pocket (HTC One M8)

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip songs that I don't know about? I can't get it to cha...

Casual Listener

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip s...

mikeofallpeople

Casual Listener

3743 Views

2 replies

0 likes

  • 3743 Views
  • 2 replies
  • 0 likes

playlist and starred songs gone

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

Casual Listener

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

mps19

Casual Listener

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

melding ''spotify is gestopt''

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Newbie

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Daniel

Community Legend

1817 Views

1 replies

0 likes

  • 1817 Views
  • 1 replies
  • 0 likes

Local playlist dont play next songs

Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.

Casual Listener

Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.

xstranac

Regular

19540 Views

4 replies

4 likes

  • 19540 Views
  • 4 replies
  • 4 likes

Solved!! Spotify will not advance from a local file to another local file

=== START OF TEMPLATE ===DescriptionListening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the end of the current local file. At that point, no music is p...

Regular

=== START OF TEMPLATE === Description Listening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the ...

xstranac

Regular

1392 Views

4 replies

0 likes

  • 1392 Views
  • 4 replies
  • 0 likes

Solved!! Distorted playback with latest version (2.2.0.636)

Hello there ! Here's the provided "form" filled : Description Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is completely degraded, even from a synchronised track that was working fine before....

Music Fan

Hello there ! Here's the provided "form" filled :   Description   Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is complete...

djiock

Music Fan

5017 Views

19 replies

0 likes

  • 5017 Views
  • 19 replies
  • 0 likes

help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

Newbie

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...

djiock

Music Fan

418 Views

2 replies

0 likes

  • 418 Views
  • 2 replies
  • 0 likes

Solved!! Unable to save cache on SD card (A-4.2.2)

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to 4.2.2.. I'm not happy with that! So, I just updated t...

Regular

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to ...

Daniel

Community Legend

1433 Views

8 replies

0 likes

  • 1433 Views
  • 8 replies
  • 0 likes

Solved!! Verizon Starting to Throttle Spotify???

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE? I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify App performance has degraded as of late. Not all album art load...

Casual Listener

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE?   I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify A...

suess999

Casual Listener

1407 Views

4 replies

0 likes

  • 1407 Views
  • 4 replies
  • 0 likes

Keeps Crashing on Galaxy Note 3

Dear Support & Community, Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.

Newbie

Dear Support & Community,   Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.  

Daniel

Community Legend

1274 Views

3 replies

0 likes

  • 1274 Views
  • 3 replies
  • 0 likes

Spotify on 2 mobile devices & laptop

Hello community, I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with my facebook account without any trouble. At home I have another...

Casual Listener

Hello community,   I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with m...

Daniel

Community Legend

746 Views

5 replies

0 likes

  • 746 Views
  • 5 replies
  • 0 likes

Solved!! sound lowers after a second into the song

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

Regular

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

hydrobrandone

Regular

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

552 Views

1 replies

0 likes

Windows
  • 552 Views
  • 1 replies
  • 0 likes

new phone cant sync existing playlists

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can sync?

Casual Listener

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can syn...

Daniel

Community Legend

1523 Views

5 replies

0 likes

  • 1523 Views
  • 5 replies
  • 0 likes