Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Android help Running fast

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch. What are the steps you took to get to the error/issue? I tried reinstalling spotify and restarting my tablet What I expected t...

  • Visitor
  • Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.   What are the steps you took to get to the error/issue? I t...
  • Daniel
  • Community Legend
  • 512 Views
  • 7 replies
  • 0 likes
  • 512 Views
  • 7 replies
  • 0 likes

Spotify suddenly closes when Your Music menu is chosen without any error message

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same ...

  • Newbie
  • Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.   What are the steps you took to get to the error/issue? ...
  • Daniel
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

T-Hub 2 spotify app shuts down on your music drop down

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutting down straight away. i have uninstalled and re-in...

  • Visitor
  • Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutti...
  • Daniel
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify Connect issues with Car Bluetooth.

I have an ap that starts Spotify when ever I connect my phone to blue tooth. So that when I get in my car and turn it on the phone automaticaly turns on spotify. That way I don't have to mess with my phone every time I get in the car. The issue is th...

  • Newbie
  • I have an ap that starts Spotify when ever I connect my phone to blue tooth.  So that when I get in my car and turn it on the phone automaticaly turns on spotify.  That way I don't have to ...
  • camillo75
  • Community Legend
  • 1181 Views
  • 2 replies
  • 0 likes
  • 1181 Views
  • 2 replies
  • 0 likes

Where is My Music on Android?

I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.

  • Newbie
  • I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.
  • Daniel
  • Community Legend
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Moto G - Downloaded tracks keep dissapearing

Hi, got a brand new Moto G and having a big issue with spotify. I cannot use the offline feature as spotify will not save downloaded tracks. I have downloaded my entire collection THREE TIMES since yesterday (about ~1100 tracks). Everytime I quit the...

  • Casual Listener
  • Hi,   got a brand new Moto G and having a big issue with spotify. I cannot use the offline feature as spotify will not save downloaded tracks. I have downloaded my entire collection THREE TI...
  • Daniel
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! spotify crashes on xperia z1 compact

Hello, I've been using Spotify app on my xperia z1c for about 2 hours without problem and then it stopped and it doesn't work anymore. What can i do?

  • Newbie
  • Hello, I've been using Spotify app on my xperia z1c for about 2 hours without problem and then it stopped and it doesn't work anymore. What can i do?
  • yo_daniel
  • Casual Listener
  • 1892 Views
  • 9 replies
  • 0 likes
  • 1892 Views
  • 9 replies
  • 0 likes

Spotify won't detect Android device through Wifi -- This is pathetic, Spotify team

Guys.Look up "Spotify won't detect Android" or anything along that line on Google. The sheer number of results you get is absolutely pathetic. At this point, it's not even a niche issue -- It's an issue a vast majority of Android users are facing. An...

  • Casual Listener
  • Guys. Look up "Spotify won't detect Android" or anything along that line on Google.  The sheer number of results you get is absolutely pathetic. At this point, it's not even a niche issue ...
  • Trambuster
  • Casual Listener
  • 1079 Views
  • 5 replies
  • 3 likes
  • 1079 Views
  • 5 replies
  • 3 likes

Solved!! HTC M8 Widget very Buggy

Hello Community First i wanted to ask if someone else has the same issue before i post it in the "Ongoing Issues" Topic. He doesn't reinstalled cause he has about 2500 songs and he don't want to resync all. So this is just a general question if someo...

  • Community Legend
  • Hello Community 🙂  First i wanted to ask if someone else has the same issue before i post it in the "Ongoing Issues" Topic. He doesn't reinstalled cause he has about 2500 songs and he don't w...
  • Amarro
  • Community Legend
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

deleting mutable music at once

Not sure how to get rid of my music from songs, I wanna get rid of all of it so I can select fulls albums to have it more organized.

  • Newbie
  • Not sure how to get rid of my music from songs, I wanna get rid of all of it so I can select fulls albums to have it more organized.
  • Daniel
  • Community Legend
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

the music plays but the audio stopps in some areas of the song

While playing a song on android s4 galaxy most current spotify release often the audio stops while the play moves forward. Some areas of the songtimeline are playing - some not. When i go to the previous song and back it works in most cases.

  • Newbie
  • While playing a song on android s4 galaxy most current spotify release often the audio stops while the play moves forward. Some areas of the songtimeline are playing - some not. When i go to the prev...
  • Daniel
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Offline música skipping

I bought a new tablet, and the offline list always skip. Every few seconds the song stops and continues. I tried uninstalling and reinstalling, and it still happens with the new stuff I downloaded. The tablet is brand new, and I haven't really loaded...

  • Newbie
  • I bought a new tablet, and the offline list always skip. Every few seconds the song stops and continues. I tried uninstalling and reinstalling, and it still happens with the new stuff I downloaded. ...
  • Daniel
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Android
    skips
  • 397 Views
  • 1 replies
  • 0 likes

App crash

I have a kindle fire hd 8' 9". When i open the app it crashes unless i can quickly get out of the my songs/playlist tab. if i can get out the 0.5 seconds before it crashes the app works like a charm so long as i stay away from that section. i cleared...

  • Newbie
  • I have a kindle fire hd 8' 9". When i open the app it crashes unless i can quickly get out of the my songs/playlist tab. if i can get out  the 0.5 seconds before it crashes the app works like a ...
  • Daniel
  • Community Legend
  • 902 Views
  • 1 replies
  • 0 likes
  • 902 Views
  • 1 replies
  • 0 likes

Solved!! Add local files without sync or adding them automatically to Spotify

Hi, I decided to buy Spotify Premium to try it out since I really like the idea of having quick access to a lot of music. As of now, I've collected music and stored it digitally on my phone so I've got about 50 gb of local music on my SD card. Since ...

  • Casual Listener
  • Hi,   I decided to buy Spotify Premium to try it out since I really like the idea of having quick access to a lot of music. As of now, I've collected music and stored it digitally on my phon...
  • Potatismos
  • Casual Listener
  • 1217 Views
  • 2 replies
  • 0 likes
  • 1217 Views
  • 2 replies
  • 0 likes

App runs in the background but display closes - Samsung Galaxy Tab 10.1

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connect from my phone I can still control the app on the ta...

  • Casual Listener
  • Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connec...
  • edelstahlspuele
  • Newbie
  • 1700 Views
  • 9 replies
  • 0 likes
  • crashes
    tablet
  • 1700 Views
  • 9 replies
  • 0 likes

Solved!! Confused about why Play Store shows Spotify makes In-app purchases?

Hello all! I'm thinking about subscribing but I'm quite confused. I'm currently using Google Wallet for managing other subscriptions and I've seen that Google Play Store shows Spotify app make "in-app purchase", supposedly through Google in-app Billi...

  • Newbie
  • Hello all!   I'm thinking about subscribing but I'm quite confused. I'm currently using Google Wallet for managing other subscriptions and I've seen that Google Play Store shows Sp...
  • Daniel
  • Community Legend
  • 11028 Views
  • 1 replies
  • 0 likes
  • 11028 Views
  • 1 replies
  • 0 likes

Android Notification bar transparency

Hello, in every mode (playlist view, search, etc) the Android Statusbar is transparent and looks pretty in the same color as the Spotify Background.Only in now playing mode, where i personally think it's most important, the notification bar stays bla...

  • Newbie
  • Hello,   in every mode (playlist view, search, etc) the Android Statusbar is transparent and looks pretty in the same color as the Spotify Background. Only in now playing mode, where i pers...
  • Daniel
  • Community Legend
  • 1085 Views
  • 1 replies
  • 1 likes
  • 1085 Views
  • 1 replies
  • 1 likes

Playlist won't stay synced

I've downloaded all of my Playlist and had no issue for a week. Now one of my playlists is showing a handful of songs being downloaded. It says I need to turn on 2g/3g to start syncing and downloading. How do I go about doing that.

  • Newbie
  • I've downloaded all of my Playlist and had no issue for a week. Now one of my playlists is showing a handful of songs being downloaded. It says I need to turn on 2g/3g to start syncing and downloadin...
  • Daniel
  • Community Legend
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Playback Stops Half Way Through Song

I have an unrooted HTC One M8 and the playback on the app stops approx. halfway through the song but shows to still be playing with no sound. I've tried pausing and playing but it just shows that it's playing with no sound still. I've tried closing a...

  • Newbie
  • I have an unrooted HTC One M8 and the playback on the app stops approx. halfway through the song but shows to still be playing with no sound. I've tried pausing and playing but it just shows tha...
  • Daniel
  • Community Legend
  • 754 Views
  • 2 replies
  • 0 likes
  • 754 Views
  • 2 replies
  • 0 likes