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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4987 Views

0 replies

6 likes

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music download quality always low

hi i just signed up as premium and got spotify on my android nexus 5. the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i verified this by looking at the storage taken up by spotify (460m...

Newbie

hi i just signed up as premium and got spotify on my android nexus 5.   the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i v...

anthonygarera

Casual Listener

983 Views

2 replies

0 likes

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No connection to Samsung Multiroom

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I can not anymore and it is therefore not possible to pla...

Newbie

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I c...

Markjameslucas

Casual Listener

592 Views

1 replies

0 likes

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songs to sd

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Newbie

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

Daniel

Community Legend

576 Views

1 replies

0 likes

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Bluetooth Headset Issues

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the same problems with both. My bluetooth headset neve...

Visitor

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the...

707 Views

0 replies

0 likes

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User interface Andriod web player

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Regular

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

Daniel

Community Legend

381 Views

1 replies

0 likes

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  • 1 replies
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Is it possible to controll spotify with galaxy gear?

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible?If no, is it possible to sync spotify into my music l...

Newbie

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible? ...

Daniel

Community Legend

11078 Views

6 replies

0 likes

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Playlist notifications

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls from the lockscreen.

Newbie

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls ...

Daniel

Community Legend

457 Views

1 replies

0 likes

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Stop start stop start hang hang hang - stop doing your own stupid stuff and put the user first.

All I want to do is: 1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next one at any point. I go in and I'm getting stop start stop start i...

Roadie

All I want to do is:   1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next o...

EarlPurple

Roadie

731 Views

4 replies

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Bug with latest android version. Mute tracks in offline mode

I am having a serious issue with the new Spotify version for Android. As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicat...

Regular

I am having a serious issue with the new Spotify version for Android.   As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound...

kroman

Casual Listener

878 Views

4 replies

0 likes

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Solved!! Don't understand how to get music to save to external SD card

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at "extreme" quality in spotify settings, but that di...

Regular

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at...

dinomight

Spotify Star

1135 Views

5 replies

0 likes

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Solved!! factory reset my phone

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Casual Listener

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

Samherrera1

Casual Listener

2508 Views

5 replies

0 likes

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Spotify keeps on crashing when resumed from background

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn't crash right away from background, it does when I ...

Newbie

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn'...

Daniel

Community Legend

646 Views

1 replies

0 likes

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music not playing correctly and stopping

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Newbie

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

Daniel

Community Legend

389 Views

2 replies

0 likes

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stop App

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Newbie

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

Daniel

Community Legend

368 Views

2 replies

0 likes

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no lockscreen controls on galaxy tab s 10.5

Hi, I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do. Im currently using a fingerprint lockscreen but I have changed to all different options (pattern, pin etc) without any luck. I've also uninstalle...

Casual Listener

Hi,   I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do.   Im currently using a fingerprint lockscreen but I have changed to all di...

Daniel

Community Legend

770 Views

1 replies

0 likes

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  • 1 replies
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Paid for premium but not getting it.

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

Newbie

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

MattSuda

Spotify Star

307 Views

1 replies

0 likes

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Can't log on fb

Newbie

MattSuda

Spotify Star

330 Views

2 replies

0 likes

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Solved!! Help! I cant get my premium!

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktiverat etc. Men inget har kommit till mailen och inget är ...

Casual Listener

(SWE) Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktivera...

Jordi

Community Legend

744 Views

5 replies

0 likes

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connect doesnt find my roberts 63i stream radio from samsung tablet

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all. Connect page on spotify app remains blank. Anyone got an idea about whether this is a spotify issue or ...

Casual Listener

My samsung tablet and roberts radio 63i stream can see each other over wifi and samsung music player works but spotify connect doesnt link at all.  Connect page on spotify app remains blank. &nb...

ejhuckuran

Casual Listener

832 Views

2 replies

0 likes

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upgrade did not work

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and everything again but it's not working on any of my...

Newbie

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and...

MattSuda

Spotify Star

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes