Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115293 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231711 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
591287 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485727 Views
580 replies
42 likes
I just installed spotify yesterday and I created an offline playlist of about 100 songs. Everything synced great. On my way back home I open up my spotify and see that all my downloaded offline playlists are no longer available offline.... what happe...
I just installed spotify yesterday and I created an offline playlist of about 100 songs. Everything synced great. On my way back home I open up my spotify and see that all my downloaded offline playl...
Community Legend
386 Views
1 replies
0 likes
Songs are constantly stopping mid track. I have cleared the cache, deleted the android\data\com.spotify.music folder, have resinstalled the app multiple times, no luck. I am a premium member. I am the only person who uses the account, and I am not us...
Songs are constantly stopping mid track. I have cleared the cache, deleted the android\data\com.spotify.music folder, have resinstalled the app multiple times, no luck. I am a premium membe...
Regular
1875 Views
3 replies
0 likes
Hello,I have got a Spotify premium account and i use my mobile to listen to music anywhere.I thought i had desactivated the option Synchronization using mobile network ("Synchro via mobile" in french). I thought whenever that option is desactivated a...
Hello, I have got a Spotify premium account and i use my mobile to listen to music anywhere. I thought i had desactivated the option Synchronization using mobile network ("Synchro via mobile" in ...
Community Legend
565 Views
1 replies
0 likes
Good evening, I'm getting this bug with spotify. When music plays and close the spotify from the lock screen (X button on the right ), locks' screen wallpaper changes to the last songs' artwork. Tried to close the app but it's still there. Phone need...
Good evening, I'm getting this bug with spotify. When music plays and close the spotify from the lock screen (X button on the right ), locks' screen wallpaper changes to the last so...
Community Legend
1534 Views
3 replies
0 likes
Hello, I am very satisfied with Spotify (premium) and it works amazing on my PC. But on my Samsung Galaxy S5, the search function is very rarely if ever working. Which completely stops me from listening to music I'd like to listen to, which sucks esp...
Hello, I am very satisfied with Spotify (premium) and it works amazing on my PC. But on my Samsung Galaxy S5, the search function is very rarely if ever working. Which completely stops me from listen...
Community Legend
656 Views
1 replies
0 likes
Is there any way right not to create a shortcut to auto play a playlist ? This is a feature present in most other players. * My usecase is simple: when I enter my car, I either want to press a button and to start play the playlist or, better, launch ...
Is there any way right not to create a shortcut to auto play a playlist ? This is a feature present in most other players. * My usecase is simple: when I enter my car, I either want to press...
Community Legend
1203 Views
1 replies
1 likes
Ich habe eine Email an Spotify geschickt. Ist mein kostenloses Premium Abo jetzt gekündigt und mein Konto gelöscht?
Ich habe eine Email an Spotify geschickt. Ist mein kostenloses Premium Abo jetzt gekündigt und mein Konto gelöscht?
Community Legend
481 Views
1 replies
0 likes
I deactivated my FB acct but want to still listen to my music the email address I used for Spotify is no longer active
I deactivated my FB acct but want to still listen to my music the email address I used for Spotify is no longer active
Community Legend
492 Views
1 replies
0 likes
Hi I have read many questions about this topic but i didn't find the solution after all i decided to ask my own.There are some music that isn't in the spotify but I want to listen that. I have a premium account.I want to listen that music in my PC an...
Hi I have read many questions about this topic but i didn't find the solution after all i decided to ask my own. There are some music that isn't in the spotify but I want to listen tha...
Casual Listener
1035 Views
3 replies
0 likes
Hi I am listening to the Italy top 50 chart. I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missing the chart name) does not work. It stay on the player page.
Hi I am listening to the Italy top 50 chart. I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missin...
Spotify Star
975 Views
5 replies
0 likes
Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead of searching through 100s of playlists.
Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead o...
Roadie
1309 Views
4 replies
0 likes
Yesterday i synced all my local files and they worked all day without a hitch. I opened spotify this morning and now half of my music which is local is grey and unavailable to play, when I press a local song the app pauses the current non-local song ...
Yesterday i synced all my local files and they worked all day without a hitch. I opened spotify this morning and now half of my music which is local is grey and unavailable to play, when I press a lo...
417 Views
0 replies
0 likes
Hiya, I have a Galaxy S5 running spotify premium, as well as spotify desktop on my laptop. Just purchased a Marantz NA6005 network audio player, all devices connnected to the same wifi network for definite. In the Android app, the NA6005 doesn't appe...
Hiya, I have a Galaxy S5 running spotify premium, as well as spotify desktop on my laptop. Just purchased a Marantz NA6005 network audio player, all devices connnected to the same w...
Casual Listener
1529 Views
2 replies
0 likes
Hi I have been runnning spotify premium on a Nexus 4 (android 5.0) and the songs will randomly start to go glitchy and skip to another song. This is also not the next song in the album sequence but rather a random song. I then switched to a nexus 5 r...
Hi I have been runnning spotify premium on a Nexus 4 (android 5.0) and the songs will randomly start to go glitchy and skip to another song. This is also not the next song in the album seque...
Casual Listener
816 Views
2 replies
0 likes
Just as the title suggests.Ever since the last two updates on Android (I think two? This has been an issue for two weeks), I haven't been able to swipe from Right to Left to skip a song on my playlist. It works if Repeat is Off, or Repeat is set to o...
Just as the title suggests. Ever since the last two updates on Android (I think two? This has been an issue for two weeks), I haven't been able to swipe from Right to Left to skip a song on my playl...
Music Fan
1889 Views
2 replies
0 likes
When I go from offline to online with my Nexus 5, while spotify is playing music, it stops the current track, deletes the waiting queue and turns my 'random' and 'repeat' button off. This happens since a few weeks now and even the last one or two upd...
When I go from offline to online with my Nexus 5, while spotify is playing music, it stops the current track, deletes the waiting queue and turns my 'random' and 'repeat' button off. This happens sin...
Roadie
818 Views
3 replies
0 likes
Even on Wi-Fi and especially of Wi-Fi, Spotify keeps skipping tracks and it's starting to pause as well for no reason. Can some one help, I want too keep using Spotify but it getting annoying. I been thinking about using another music streaming servi...
Even on Wi-Fi and especially of Wi-Fi, Spotify keeps skipping tracks and it's starting to pause as well for no reason. Can some one help, I want too keep using Spotify but it getting annoying. I been...
Roadie
9808 Views
6 replies
3 likes
Hi, I've recently bought a Samsung Tab S (sm-t800). I've got spotify premium but for the life of me can't work out why the spotify widget isn't showing on the lock screen. I an get it on the main screen but not on th lock one. Android version - 4.2.2...
Hi, I've recently bought a Samsung Tab S (sm-t800). I've got spotify premium but for the life of me can't work out why the spotify widget isn't showing on the lock screen. I an get it on the main ...
Newbie
3669 Views
3 replies
0 likes
Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just gets stuck at a loading circle and does nothing. When ...
Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just get...
Community Legend
2349 Views
1 replies
0 likes
Hi, I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added various music to my library and amde all available offline, h...
Hi, I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added v...
Community Legend
990 Views
1 replies
0 likes
