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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847034 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847034 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16163 Views
  • 3 replies
  • 0 likes
  • 16163 Views
  • 3 replies
  • 0 likes

My SD card is fried because of Spotify?!?!?!

Yeah, this is pretty bad, some help would be great... Heres what happened: Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth speaker, and after about half an hour the music stopped and it had popped...

  • Casual Listener
  • Yeah, this is pretty bad, some help would be great... Heres what happened:   Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth s...
  • Zeenglishking
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Spotify app on Samsung galaxy s3

Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i get as reward? the replay button dont work for **blee...

  • Newbie
  • Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i ge...
  • user-removed
  • Not applicable
  • 14508 Views
  • 10 replies
  • 1 likes
  • 14508 Views
  • 10 replies
  • 1 likes

New playlists won't stay Downloaded

Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and I have to download again and again. If I download a...

  • Music Fan
  • Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and ...
  • GavinHenderson5
  • Music Fan
  • 1047 Views
  • 5 replies
  • 0 likes
  • 1047 Views
  • 5 replies
  • 0 likes

Has Spotify gotten better about normalizing volume between albums?

Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I first started using Spotify months ago, I had a serious pro...

  • Music Fan
  • Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume?  When I fi...
  • Deeb
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

censored albums only showing on my mobile app wtf

I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button that I clicked. Please help.I loath edited versions...

  • Newbie
  • I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Playlists don't sync between devices

I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3). One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tried clearing cache and restarting the device. This is very fru...

  • Music Fan
  • I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3).   One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tr...
  • Peter__
  • Community Legend
  • 256 Views
  • 4 replies
  • 0 likes
  • 256 Views
  • 4 replies
  • 0 likes

Spotify not loading Artist or Album or playlists on Samsung Tab 3

My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tried reinstall and clearing cache, anything i could t...

  • Casual Listener
  • My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tri...
  • Daniel
  • Community Legend
  • 1104 Views
  • 4 replies
  • 1 likes
  • 1104 Views
  • 4 replies
  • 1 likes

adding album to playlist?

Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.

  • Casual Listener
  • Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.
  • Daniel
  • Community Legend
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Spotify premium account on two phones parallel

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is using the datavolume of both phones. Is that normal or c...

  • Casual Listener
  • Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is usi...
  • Olfer
  • Casual Listener
  • 811 Views
  • 3 replies
  • 0 likes
  • 811 Views
  • 3 replies
  • 0 likes

Same thing

Mines doing the same thing! Won't let me click on a specific song to play it!

  • Newbie
  • Mines doing the same thing! Won't let me click on a specific song to play it!
  • Taylor
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

redownloading every time i turn my phone off and on again.

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

  • Visitor
  • Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! music from sd card

Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this reason but have got free so want to use again

  • Casual Listener
  • Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this...
  • greeny1972
  • Casual Listener
  • 398 Views
  • 6 replies
  • 0 likes
  • 398 Views
  • 6 replies
  • 0 likes

system freezes then resets.

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. What are the steps you took to get to the error/issue? Ha...

  • Casual Listener
  • Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself.&...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Deleting downloaded songs

Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once a month Spotify decides to delete all my downloaded PLAYLISTS and it is very annoyin...

  • Gig Goer
  • Hi,    I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly.    For some reason about once...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! What happens if I downgrade Spotify with songs downloaded to my phone already?

If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?

  • Casual Listener
  • If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?
  • Peter__
  • Community Legend
  • 2075 Views
  • 2 replies
  • 0 likes
  • 2075 Views
  • 2 replies
  • 0 likes

Mobile app problem?

I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen to music for free. I updated to the newest version,...

  • Casual Listener
  • I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen ...
  • Peter__
  • Community Legend
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Can't have tablet features in my tablet!

Hello.I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I can only do the same as spotify for android mobile ph...

  • Casual Listener
  • Hello. I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I ...
  • Peter__
  • Community Legend
  • 377 Views
  • 6 replies
  • 0 likes
  • 377 Views
  • 6 replies
  • 0 likes

Spotify connect not seeing Pionner a1

Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp devices on my windows desktop and I made sure upnp wa...

  • Newbie
  • Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp de...
  • Peter__
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Roll-out connect functionality?

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect functionality, and I'm dying to get it! I have the latest v...

  • Music Fan
  • As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect fu...
  • Daniel
  • Community Legend
  • 621 Views
  • 5 replies
  • 0 likes
  • Connect roll-out available
  • 621 Views
  • 5 replies
  • 0 likes