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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196199 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196199 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538003 Views

78 replies

3 likes

  • 538003 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444119 Views

565 replies

37 likes

Account
Free
  • 444119 Views
  • 565 replies
  • 37 likes

Spotify Bluetooth connection only when other apps are on

I am running Spotify on a ZTE Awe (N800) (Android 4.1.2) , but I see the same problem on an LG F3 and F6 (with 4.2) Spotify does not play any music in my car (Toyota Sienna) even though the bluetotth connection is working. It just displays PAUSE.But ...

Casual Listener

I am running Spotify on a ZTE Awe (N800) (Android 4.1.2) , but I see the same problem on an LG F3 and F6 (with 4.2)   Spotify does not play any music in my car (Toyota Sienna) even though the ...

Daniel

Community Legend

1007 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify Crashing on Startup on 4.1.1 Jelly Bean on Android Tablet

I have tried everything, I have just gotten given this tablet from a friendI've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files..How can this really not been solved yet! I have yes tr...

Casual Listener

I have tried everything, I have just gotten given this tablet from a friend I've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files.. ...

SingleHeart64xo

Casual Listener

907 Views

3 replies

0 likes

  • 907 Views
  • 3 replies
  • 0 likes

Spotify Memory confusion on Android

Argh! Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local. Please help with this very difficult app! First, it suddenly could not play anything; no error messages to help. Then, I got it to re-download ...

Visitor

Argh!  Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local.  Please help with this very difficult app!  First, it suddenly could not pla...

user-removed

Not applicable

1293 Views

7 replies

0 likes

  • 1293 Views
  • 7 replies
  • 0 likes

Solved!! Spotify keeps deleting my offline playlists

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it apparently doesnt count as an offline device when o...

Casual Listener

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it ...

Daniel

Community Legend

11523 Views

6 replies

2 likes

  • 11523 Views
  • 6 replies
  • 2 likes

Spotify fails again - Please help!

Please, please help me do two things:1. migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and2. get the phone app to find my local music files that had been imported to the online ver of Spotify (and previousl...

Visitor

Please, please help me do two things: 1.  migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and 2.  get the phone app to find my local music ...

user-removed

Not applicable

836 Views

4 replies

0 likes

  • 836 Views
  • 4 replies
  • 0 likes

SD CARD SAVING

My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card.Anyone please.

Newbie

My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card. Anyone please.

Daniel

Community Legend

595 Views

1 replies

1 likes

Sd card memory low
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  • 1 replies
  • 1 likes

Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

Casual Listener

Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.

Daniel

Community Legend

605 Views

2 replies

0 likes

  • 605 Views
  • 2 replies
  • 0 likes

Solved!! Help! How to turn off shuffle play on my Sony Z1

Hi, am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album. Please help!! Appreciated!!

Casual Listener

Hi,   am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album.  ...

Lovehermione_G

Newbie

2930 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Android app (2.4.0.815) - doesn't remember random and repeat selection

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "unset".I have an LG G3 running stock Android 5.0.Any...

Newbie

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "u...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

Roadie

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

Roadie

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...

ChrisAhlund

Roadie

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Control Spotify app from web or desktop client

Hello, I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client to control what's playing on my Samsung tablet (which is wallmo...

Casual Listener

Hello,   I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client t...

gwen_the_hen

Casual Listener

955 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

no puedo recuperar mi contraseña!

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi cuenta Free.!!! Los pagos se siguen realizando como...

Casual Listener

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi ...

MattSuda

Spotify Star

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

abbonamento Vodafone

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premium.. vorrei sapere se pero visto che non sono piu vo...

Casual Listener

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premiu...

MattSuda

Spotify Star

749 Views

4 replies

0 likes

  • 749 Views
  • 4 replies
  • 0 likes

Solved!! Profile picture

How i can chance my Profile picture?

Newbie

How i can chance my Profile picture?

MattSuda

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Upgraded to a new phone, my premium is gone!

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absolutely LIVID that I have the free version again, and...

Casual Listener

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absol...

MattSuda

Spotify Star

2247 Views

5 replies

1 likes

  • 2247 Views
  • 5 replies
  • 1 likes

Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Casual Listener

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Amarro

Community Legend

787 Views

4 replies

0 likes

  • 787 Views
  • 4 replies
  • 0 likes

How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

Newbie

Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...

MattSuda

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

Newbie

Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes