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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4867 Views

0 replies

6 likes

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  • 6 likes

Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

503 Views

1 replies

0 likes

Windows
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  • 1 replies
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new phone cant sync existing playlists

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can sync?

Casual Listener

Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can syn...

Daniel

Community Legend

1412 Views

5 replies

0 likes

  • 1412 Views
  • 5 replies
  • 0 likes

Solved!! Why isn't working on android kitkat 4.4.2 ?

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

Newbie

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

mrlymanzerga

Newbie

4927 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Music stops playing

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playing just stops. After that i must turn on playing aga...

Music Fan

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playin...

Sh0kx

Casual Listener

704 Views

3 replies

1 likes

  • 704 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Crashes Searching For Anything. LG G3

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to reboot to listen to open the app again. If I search a...

Casual Listener

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to re...

JSaylor

Casual Listener

792 Views

1 replies

0 likes

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  • 1 replies
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When trying to save songs for offline use it says phone memory is full

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Newbie

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Daniel

Community Legend

428 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

Newbie

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...

Daniel

Community Legend

547 Views

1 replies

0 likes

available offline
Help me!
Help..Anyone
Not Available
Offline songs
  • 547 Views
  • 1 replies
  • 0 likes

message says limit reached for offline use

I keep getting a message that says i have reached my limit and to unselect a playlist. I pay for a subscription so why am i getting this message? thank you AK

Casual Listener

I keep getting a message that says i have reached my limit and to unselect a playlist.  I pay for a subscription so why am i getting this message? thank you AK

MattSuda

Spotify Star

1349 Views

1 replies

0 likes

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  • 1 replies
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The offline mode isnt working

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens and the download has failed. I didn't have this proble...

Casual Listener

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens a...

Goofy

Regular

1556 Views

10 replies

0 likes

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  • 10 replies
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best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Newbie

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Daniel

Community Legend

3877 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Android 4.4.2

Hi!I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do?I'm using a Sony Xperia Z.

Casual Listener

Hi! I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do? I'...

Daniel

Community Legend

18870 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Solved!! Cannot Log in on Android

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade. I can login using Facebook but that is no use to me as my playlists etc are under my original, very long-standing Spotify login. I've sent a message t...

Regular

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade.  I can login using Facebook but that is no use to me as my playlists etc are under my original...

peter8746

Regular

1248 Views

7 replies

0 likes

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Solved!! Unable to play Spotify on my HTC One Max with Verizon

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

Casual Listener

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

hotmalept

Casual Listener

677 Views

2 replies

0 likes

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Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

Newbie

Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...

MattSuda

Spotify Star

536 Views

2 replies

0 likes

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New Samsung Galaxy KitKat Cannot See My Playlists

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not appearing on the device. I have a laptop, an Adroid de...

Visitor

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not app...

Daniel

Community Legend

431 Views

1 replies

0 likes

Other
Premium
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Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

Casual Listener

Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...

Daniel

Community Legend

429 Views

1 replies

0 likes

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Slow slow slow

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging out, in, delete app etc. Logging out then in always speed...

Casual Listener

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging o...

Daniel

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Equializer dissapeared

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Newbie

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

Daniel

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
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music download quality always low

hi i just signed up as premium and got spotify on my android nexus 5. the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i verified this by looking at the storage taken up by spotify (460m...

Newbie

hi i just signed up as premium and got spotify on my android nexus 5.   the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i v...

anthonygarera

Casual Listener

982 Views

2 replies

0 likes

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No connection to Samsung Multiroom

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I can not anymore and it is therefore not possible to pla...

Newbie

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I c...

Markjameslucas

Casual Listener

592 Views

1 replies

0 likes

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  • 0 likes