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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4992 Views

0 replies

6 likes

  • 4992 Views
  • 0 replies
  • 6 likes

Solved!! Change from random to normal

When i'm using my device to play music offline, is there any way to change the order songs are reproduced from normal to random, without touching mt screen, only with the buttons of my mobile phone?

Newbie

When i'm using my device to play music offline, is there any way to change the order songs are reproduced from normal to random, without touching mt screen, only with the buttons of my mobile phone?

OviiiOne

Community Legend

626 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! deleting cache

if i delet my cache and move it to my Sd card will i still have my playlist??

Casual Listener

if i delet my cache and move it to my Sd card will i still have my playlist??

MattSuda

Spotify Star

722 Views

3 replies

0 likes

Other
  • 722 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Android mouse problem

Hello, I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse pointer is still working normal but the the unit does not react...

Regular

Hello,   I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse p...

Daniel

Community Legend

2771 Views

9 replies

0 likes

  • 2771 Views
  • 9 replies
  • 0 likes

download si\ongs evey day

Hi. I need some help. I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the phone. I use a SD card to store the files on. Is there anybod...

Casual Listener

Hi. I need some help.   I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the...

Daniel

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Embedded Spotify Play Button can't open spotify app from android browser. intent: produces an error

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...

Casual Listener

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...

810 Views

0 replies

0 likes

Android
browser
embed
iframe
Spotify Play Button
  • 810 Views
  • 0 replies
  • 0 likes

equalizer

When can we expect equalizer on the Android platform similar to ios?

Casual Listener

When can we expect equalizer on the Android platform similar to ios?

Daniel

Community Legend

593 Views

3 replies

0 likes

  • 593 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stopps playing after 3 songs

Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spotify doesn't break down, cause when I push the skip but...

Casual Listener

Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spoti...

martina_b

Casual Listener

849 Views

4 replies

1 likes

  • 849 Views
  • 4 replies
  • 1 likes

Cannot Login on Spotify App

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Casual Listener

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Daniel

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Playing and streaming stops in the middle of each song

Hello, I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, every single song stops in the middle on my S4, whether it is i...

Casual Listener

Hello,  I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, ever...

Daniel

Community Legend

2316 Views

4 replies

0 likes

  • 2316 Views
  • 4 replies
  • 0 likes

Solved!! Playing non-spotify (previously downloaded to phone) music on spotify app

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and playable through the Spotify app. I can no longer, ...

Casual Listener

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and ...

ian_m_wilson

Casual Listener

574 Views

2 replies

0 likes

  • 574 Views
  • 2 replies
  • 0 likes

Solved!! Canciones

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

Newbie

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

MattSuda

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Songs skipping forward when my phone is in my pocket (HTC One M8)

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip songs that I don't know about? I can't get it to cha...

Casual Listener

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip s...

mikeofallpeople

Casual Listener

3649 Views

2 replies

0 likes

  • 3649 Views
  • 2 replies
  • 0 likes

playlist and starred songs gone

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

Casual Listener

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

mps19

Casual Listener

530 Views

3 replies

0 likes

  • 530 Views
  • 3 replies
  • 0 likes

melding ''spotify is gestopt''

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Newbie

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Daniel

Community Legend

1766 Views

1 replies

0 likes

  • 1766 Views
  • 1 replies
  • 0 likes

Local playlist dont play next songs

Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.

Casual Listener

Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.

xstranac

Regular

19430 Views

4 replies

4 likes

  • 19430 Views
  • 4 replies
  • 4 likes

Solved!! Spotify will not advance from a local file to another local file

=== START OF TEMPLATE ===DescriptionListening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the end of the current local file. At that point, no music is p...

Regular

=== START OF TEMPLATE === Description Listening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the ...

xstranac

Regular

1246 Views

4 replies

0 likes

  • 1246 Views
  • 4 replies
  • 0 likes

Solved!! Distorted playback with latest version (2.2.0.636)

Hello there ! Here's the provided "form" filled : Description Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is completely degraded, even from a synchronised track that was working fine before....

Music Fan

Hello there ! Here's the provided "form" filled :   Description   Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is complete...

djiock

Music Fan

4620 Views

19 replies

0 likes

  • 4620 Views
  • 19 replies
  • 0 likes

help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

Newbie

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...

djiock

Music Fan

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Solved!! Unable to save cache on SD card (A-4.2.2)

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to 4.2.2.. I'm not happy with that! So, I just updated t...

Regular

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to ...

Daniel

Community Legend

1257 Views

8 replies

0 likes

  • 1257 Views
  • 8 replies
  • 0 likes

Solved!! Verizon Starting to Throttle Spotify???

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE? I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify App performance has degraded as of late. Not all album art load...

Casual Listener

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE?   I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify A...

suess999

Casual Listener

1277 Views

4 replies

0 likes

  • 1277 Views
  • 4 replies
  • 0 likes