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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6959 Views

0 replies

7 likes

  • 6959 Views
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Solved!! app crashes on tablet

installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is blocked, the widget go crazy and start to sparkle, as...

Regular

installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is bl...

jozelochajtur

Regular

4733 Views

9 replies

0 likes

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  • 9 replies
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Confusion between added song and added albums

Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song). The result is that I have much more albums saved than ...

Music Fan

Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song)...

Touelmeris

Music Fan

399 Views

3 replies

0 likes

  • 399 Views
  • 3 replies
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permanent pause on mobile

No matter how many times I press play, it goes back to pause, for every song. However it works on mobile.

Casual Listener

No matter how many times I press play, it goes back to pause, for every song. However it works on mobile. 

Jordi

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Shuffle Play plays terrible unrelated music, far too frequently

So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact same OS can) and so I get suggested songs inserted int...

Newbie

So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact sam...

1125 Views

0 replies

0 likes

Android App
Shuffle play
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Android APP error

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la app. Para obtener mejores resultados, debes reinsta...

Newbie

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la ...

Daniel

Community Legend

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

you appear to be logging in to spotify from a different country++

After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my country at https://www.spotify.com/account/profile/, Whic...

Newbie

After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my countr...

essyaussy

Newbie

2131 Views

2 replies

0 likes

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Holliday Deal

I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial pay free month and free month?

Newbie

I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial p...

Josh

Community Legend

480 Views

1 replies

0 likes

Holliday Deal
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Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

Casual Listener

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...

tos82

Regular

34486 Views

7 replies

0 likes

bass
Car
Equalizer
quality
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  • 7 replies
  • 0 likes

Spotify crashes after 1-2 seconds

Hi, Description On a new tablet I can't get Spotify to run. A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely. I don't even get to enter my Spotify account details. What are the steps you t...

Regular

Hi, Description On a new tablet I can't get Spotify to run.  A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely.  I don't ...

nicoalbiazul

Casual Listener

1346 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Can't send songs to certain Facebook friend

Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send any song to her on the desktop version of Spotify. (My...

Newbie

Description When I try to send a song or playlist to my friend on Facebook on my android, her name does not show up when I type in her name. I can send the song to any other friend and I can send...

ziomas3

Newbie

872 Views

1 replies

1 likes

  • 872 Views
  • 1 replies
  • 1 likes

song not available

Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, and eventually after a few 100 clicks the song starts...

Casual Listener

Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, an...

262 Views

0 replies

0 likes

  • 262 Views
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Just downloaded w/free 7 day trial but trial has ended in less than 24 hrs What?

I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What happened with that? It would have been nice to try ...

Newbie

I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What ...

Josh

Community Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Solved!! SD Card Problem

Hello I'm using a Samsung Glaxy S4 Mini (GT-i9195) with a 16GB SD Card. (which has 8GB free space and) Everytime i try to save playlists offline spotify uses my internal memory (which has 500MB free space) I already reinstalled spotify, removed cache...

Newbie

Hello I'm using a Samsung Glaxy S4 Mini (GT-i9195) with a 16GB SD Card. (which has 8GB free space and) Everytime i try to save playlists offline spotify uses my internal memory (which has 500MB fre...

Daniel

Community Legend

774 Views

1 replies

0 likes

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  • 1 replies
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UNable to choose specific songs

Just downloaded the Spotify app for Android on an Asus Zenfone 5 running android 4.4.2 Works fine BUT it won't let me choose songs to play specifically. On playlists it shows the titles of songs in mute mode. It will only allow me to play songs on SH...

Casual Listener

Just downloaded the Spotify app for Android on an Asus Zenfone 5 running android 4.4.2   Works fine BUT it won't let me choose songs to play specifically. On playlists it shows the titles of...

yaboirowan

Newbie

26324 Views

12 replies

0 likes

Android
asia
asus
asus zenfone
choosing songs
zenfone 5
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  • 12 replies
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Playlists problem

Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.

Roadie

Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.

agage

Newbie

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
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Solved!! Browse New Releases stops after 10 in list

I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly 1 I have tried uninstalling Spotify shutdown, restart and reinstallin...

Gig Goer

I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly   1 I...

Ianjm

Gig Goer

759 Views

5 replies

1 likes

  • 759 Views
  • 5 replies
  • 1 likes

Bug: Tap in play queue starts playing random album

When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing. Steps to reproduce With a premium account and a library full o...

Newbie

When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing.   ...

blake

Community Legend

739 Views

1 replies

0 likes

Android
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account says free service but paying premium.

since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access my playlists and the radio option is not working ple...

Casual Listener

since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access m...

Daniel

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Pregunta

Hoy quise escuchar desde mi spotify de un samsung alli me propone solo escuchar de una forma aleatoria, si bien ingrese con mi Facebook no reconoce mi cuenta premiun, hay una forma de sincronizar mi cuenta de PC y la de mi telefono, cundo no estoy en...

Casual Listener

Hoy quise escuchar desde mi spotify de un samsung alli me propone solo escuchar de una forma aleatoria, si bien ingrese con mi Facebook no reconoce mi cuenta premiun, hay una forma de sincronizar mi ...

Osmapaloma-es

Newbie

685 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Samsung s5 and Spotify fail

HiI have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success:Uninstall and then reinstallUninstall, remove sd card and then reinstallUninstall, browse file folders and delete and reinst...

Newbie

Hi I have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success: Uninstall and then reinstall Uninstall, remove sd card and then rein...

Daniel

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes