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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27327 Views
  • 59 replies
  • 23 likes
  • 27327 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870182 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870182 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24691 Views
  • 3 replies
  • 0 likes
  • 24691 Views
  • 3 replies
  • 0 likes

Solved!! Latest Spotify Refuses to Sync, says out of space but phone has 11GB+ free space

Latest Spotify app Refuses to Sync, says out of space but phone has 11GB+ free space. Synced everything fine yesterday, newly added songs display out of space message with clearly plenty of space available This is my second random issue in two days. ...

  • Regular
  • Latest Spotify app Refuses to Sync, says out of space but phone has 11GB+ free space. Synced everything fine yesterday, newly added songs display out of space message with clearly plenty of space ava...
  • PsychoKilla666
  • Regular
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Solved!! app crashes on tablet

installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is blocked, the widget go crazy and start to sparkle, as...

  • Regular
  • installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is bl...
  • jozelochajtur
  • Regular
  • 4139 Views
  • 9 replies
  • 0 likes
  • 4139 Views
  • 9 replies
  • 0 likes

Solved!! 99. cent holiday subscription issues

I had spotify premium awhile ago then could not afford it so I cancelled it and I saw I can get 3mos for 99. Cents and when I true to get it it says im not allowed to that I half to pay $9.99 still and im confused because I dont have a premium subscr...

  • Newbie
  • I had spotify premium awhile ago then could not afford it so I cancelled it and I saw I can get 3mos for 99. Cents and when I true to get it it says im not allowed to that I half to pay $9.99 still a...
  • OviiiOne
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! SD Card Problem

Hello I'm using a Samsung Glaxy S4 Mini (GT-i9195) with a 16GB SD Card. (which has 8GB free space and) Everytime i try to save playlists offline spotify uses my internal memory (which has 500MB free space) I already reinstalled spotify, removed cache...

  • Newbie
  • Hello I'm using a Samsung Glaxy S4 Mini (GT-i9195) with a 16GB SD Card. (which has 8GB free space and) Everytime i try to save playlists offline spotify uses my internal memory (which has 500MB fre...
  • Daniel
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Strange design choice

What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick removed about 1500 songs from my offline playlists.

  • Newbie
  • What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick remo...
  • Daniel
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! No audio working on LG G2 Mini

Good evening, today i bought the premium version of Spotify but when i try to play music on my Lg,it doesn't make any sound. It work only if i try to play a music on remote with another device. P.S. Sorry for my english Thanks

  • Regular
  • Good evening, today i bought the premium version of Spotify but when i try to play music on my Lg,it doesn't make any sound. It work only if i try to play a music on remote with another device. ...
  • xCaster
  • Regular
  • 1763 Views
  • 15 replies
  • 0 likes
  • 1763 Views
  • 15 replies
  • 0 likes

permanent pause on mobile

No matter how many times I press play, it goes back to pause, for every song. However it works on mobile.

  • Casual Listener
  • No matter how many times I press play, it goes back to pause, for every song. However it works on mobile. 
  • Jordi
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Shuffle Play plays terrible unrelated music, far too frequently

So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact same OS can) and so I get suggested songs inserted int...

  • Newbie
  • So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact sam...
  • 987 Views
  • 0 replies
  • 0 likes
  • Android App
    Shuffle play
  • 987 Views
  • 0 replies
  • 0 likes

Holliday Deal

I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial pay free month and free month?

  • Newbie
  • I have to do a free trial before I can pay so do I still get the deal? If so how dose the payment system work? Is it free trial pay free month pay and that's the two free months or is it free trial p...
  • Josh
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Holliday Deal
  • 348 Views
  • 1 replies
  • 0 likes

Playlists problem

Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.

  • Roadie
  • Why is spotify allways putting new songs in the playlists but never delete the older songs. Now the playlists are growing everyday and my sd card is allmost full.
  • agage
  • Newbie
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

song not available

Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, and eventually after a few 100 clicks the song starts...

  • Casual Listener
  • Hey, I've been using Spotify for a while now on my galaxy tablet, I could play any song I wanted to but now I click on one a bunch of times and it says "song not available". Its really irritating, an...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Just downloaded w/free 7 day trial but trial has ended in less than 24 hrs What?

I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What happened with that? It would have been nice to try ...

  • Newbie
  • I just downloaded spotify on my android yesterday morning and it said I had a 7 day free trial of premium but at 9 pm it told me the trial had ended. So it was really only a 12 hour free trial. What ...
  • Josh
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Custom locker apps with player controls for Spotify

Hi guys, I've been wondering — is there any other custom locker app that supports music controls on lockscreen for Spotify just like the android's default one? I tried only Go Locker - this one, doesn't do Spotify.

  • Roadie
  • Hi guys, I've been wondering — is there any other custom locker app that supports music controls on lockscreen for Spotify just like the android's default one?  I tried only Go Locker - this...
  • cloudsmaker
  • Roadie
  • 2845 Views
  • 2 replies
  • 0 likes
  • 2845 Views
  • 2 replies
  • 0 likes

Solved!! Can't find new feature "top tracks in your network"

Greetings! Feel a little embarrassed asking this but I have been unable to find the top tracks in your network section. Can someone toss a hint my way? Thanks! Android Version 1.7.0.830

  • Visitor
  • Greetings! Feel a little embarrassed asking this but I have been unable to find the top tracks in your network section. Can someone toss a hint my way? Thanks!   Android Version 1.7.0.830
  • user-removed
  • Not applicable
  • 2745 Views
  • 9 replies
  • 0 likes
  • 2745 Views
  • 9 replies
  • 0 likes

Bug: Tap in play queue starts playing random album

When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing. Steps to reproduce With a premium account and a library full o...

  • Newbie
  • When I tap one of the upcoming songs in the play queue, the queue is replaced with a seemingly random album from my library (unrelated to the song I tapped) and that album starts playing.   ...
  • blake
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Android
  • 558 Views
  • 1 replies
  • 0 likes

Inbox notifications

Is there no way to get notifications on Spotify Android when someone sends something to my inbox? Seems like an obvious feature. Someone will send me something and I won't find out about it for days until I open Spotify on my desktop.

  • Regular
  • Is there no way to get notifications on Spotify Android when someone sends something to my inbox?   Seems like an obvious feature.   Someone will send me something and I won't find ...
  • Daniel
  • Community Legend
  • 737 Views
  • 3 replies
  • 2 likes
  • 737 Views
  • 3 replies
  • 2 likes

account says free service but paying premium.

since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access my playlists and the radio option is not working ple...

  • Casual Listener
  • since getting the new Android I have not been able to use Spotify Premium service. It says that I only have the free service. I have tried uninstalling and reinstalling. I can also no longer access m...
  • Daniel
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Albums will no longer stay saved to "your music"

I'm using an iphone 4S, ios 6.1.3 and about a week ago albums stopped saving to "your music." I've deleted and reinstalled the app twice.The same thing is happening on my iPad Air 1, latest iOS. Haven't tried on my MacBook.What gives?Premium account,...

  • Casual Listener
  • I'm using an iphone 4S, ios 6.1.3 and about a week ago albums stopped saving to "your music." I've deleted and reinstalled the app twice. The same thing is happening on my iPad Air 1, latest iOS. ...
  • verlin_benge
  • Regular
  • 814 Views
  • 4 replies
  • 1 likes
  • 814 Views
  • 4 replies
  • 1 likes

Samsung s5 and Spotify fail

HiI have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success:Uninstall and then reinstallUninstall, remove sd card and then reinstallUninstall, browse file folders and delete and reinst...

  • Newbie
  • Hi I have a samsung s5 and spotify has stopped working on it. I have cruised the forum and tried the following with no success: Uninstall and then reinstall Uninstall, remove sd card and then rein...
  • Daniel
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

I can hear Ipod music but not Spotify

I play my music thru a receiver with the wires plugged into the audio in/out of the back of the receiver. I can hear my Ipod playing music. I can't hear Spotify on my Samsung SM-T110 tablet. I can hear Spotify play music when no wires are attached to...

  • Regular
  • I play my music thru a receiver with the wires plugged into the audio in/out of the back of the receiver.  I can hear my Ipod playing music.  I can't hear Spotify on my Samsung SM-T110 tabl...
  • Daniel
  • Community Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes