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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1010 Views
  • 0 replies
  • 4 likes

Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

  • Casual Listener
  • Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...
  • Daniel
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Slow slow slow

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging out, in, delete app etc. Logging out then in always speed...

  • Casual Listener
  • The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging o...
  • Daniel
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Equializer dissapeared

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

  • Newbie
  • I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks
  • Daniel
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

music download quality always low

hi i just signed up as premium and got spotify on my android nexus 5. the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i verified this by looking at the storage taken up by spotify (460m...

  • Newbie
  • hi i just signed up as premium and got spotify on my android nexus 5.   the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i v...
  • anthonygarera
  • Casual Listener
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

No connection to Samsung Multiroom

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I can not anymore and it is therefore not possible to pla...

  • Newbie
  • Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I c...
  • Markjameslucas
  • Casual Listener
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

songs to sd

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

  • Newbie
  • Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!
  • Daniel
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Bluetooth Headset Issues

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the same problems with both. My bluetooth headset neve...

  • Visitor
  • I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the...
  • 690 Views
  • 0 replies
  • 0 likes
  • 690 Views
  • 0 replies
  • 0 likes

User interface Andriod web player

When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????

  • Regular
  • When atarting the web player on my android device (Samsung Young) I get all kinds of questions (do I want to upgrade? Do I want Family?...). I JUST WANT TO PLAY!!! I can't find it?????????????????????
  • Daniel
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Is it possible to controll spotify with galaxy gear?

I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible?If no, is it possible to sync spotify into my music l...

  • Newbie
  • I have invested in Samsung Galaxy Note 3, and Samsung Galaxy Gear (woop woop), but it's either impossible to control Spotify with the Galaxy Gear or i'm to stupid to find out how... Is it possible? ...
  • Daniel
  • Community Legend
  • 11032 Views
  • 6 replies
  • 0 likes
  • 11032 Views
  • 6 replies
  • 0 likes

Playlist notifications

Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls from the lockscreen.

  • Newbie
  • Is there anyway to prevent Spotify from notificate me for every new song in any of my playlists ? Blocking the notifications via Android Settings didn`t work, it blocked the playback controls ...
  • Daniel
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Stop start stop start hang hang hang - stop doing your own stupid stuff and put the user first.

All I want to do is: 1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next one at any point. I go in and I'm getting stop start stop start i...

  • Roadie
  • All I want to do is:   1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next o...
  • EarlPurple
  • Roadie
  • 690 Views
  • 4 replies
  • 0 likes
  • 690 Views
  • 4 replies
  • 0 likes

Bug with latest android version. Mute tracks in offline mode

I am having a serious issue with the new Spotify version for Android. As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicat...

  • Regular
  • I am having a serious issue with the new Spotify version for Android.   As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound...
  • kroman
  • Casual Listener
  • 818 Views
  • 4 replies
  • 0 likes
  • 818 Views
  • 4 replies
  • 0 likes

Solved!! Don't understand how to get music to save to external SD card

I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at "extreme" quality in spotify settings, but that di...

  • Regular
  • I followed the directions to reset the cache in spotify and I reloaded the program as the directions said. But the files still appear to be saving to the internal storage. I also tried downloading at...
  • dinomight
  • Spotify Star
  • 1044 Views
  • 5 replies
  • 0 likes
  • 1044 Views
  • 5 replies
  • 0 likes

Solved!! factory reset my phone

My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help

  • Casual Listener
  • My phone had to get hard rested but I lost spotify when I log in I get use Spotify Premium but im already a premium member plz help
  • Samherrera1
  • Casual Listener
  • 2439 Views
  • 5 replies
  • 0 likes
  • 2439 Views
  • 5 replies
  • 0 likes

Spotify keeps on crashing when resumed from background

I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn't crash right away from background, it does when I ...

  • Newbie
  • I have a Sony Xperia Z1 on 4.4.4 Kitkat. I have the latest Spotify version 2.2.0.636. I've had this issue since like 4-5 updates prior to the latest update so i've had this since last year. It doesn'...
  • Daniel
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

music not playing correctly and stopping

WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.

  • Newbie
  • WTH!!!!???? Why is this choppy on and off thing happening? I'm a paid customer why is my service crappy???? This has never happened before.
  • Daniel
  • Community Legend
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

stop App

mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho

  • Newbie
  • mi aplicacion en andorid falla mucho al estar escuchando una cancion se cierra toda la app, ya me arte. estoy con cuneta premium y falla mucho
  • Daniel
  • Community Legend
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

no lockscreen controls on galaxy tab s 10.5

Hi, I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do. Im currently using a fingerprint lockscreen but I have changed to all different options (pattern, pin etc) without any luck. I've also uninstalle...

  • Casual Listener
  • Hi,   I don't appear to have any music controls for spotify on my tablet lockscreen Whereas on my s4 I do.   Im currently using a fingerprint lockscreen but I have changed to all di...
  • Daniel
  • Community Legend
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

Paid for premium but not getting it.

Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?

  • Newbie
  • Today I entered my billing info to upgrade to premium and I am still under free. I already signed out and untinstalled the app as well and re installing it. No luck. Can anyone help me out?
  • MattSuda
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Can't log on fb

  • Newbie
  • MattSuda
  • Spotify Star
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes