Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Sometimes I like to listen to Spotify on my phone, but when I'm home I use my computer to play music. On my phone I usually listen to some saved offline playlist, but on the computer I prefer to use the radio in Spotify. Suddenly the music will stop ...
Sometimes I like to listen to Spotify on my phone, but when I'm home I use my computer to play music. On my phone I usually listen to some saved offline playlist, but on the computer I prefer to...
Community Legend
286 Views
1 replies
0 likes
Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the song has to be started all over again. Nexus 5 Bui...
Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the...
Newbie
1258 Views
4 replies
0 likes
What's new in this version (1.9.0) New: Search your offline tracks when you’re offline. Improved: Safer bluetooth handling. Fictitious: This app contains a blend of herbs and spices.
What's new in this version (1.9.0) New: Search your offline tracks when you’re offline. Improved: Safer bluetooth handling. Fictitious: This app contains a blend of herbs ...
Regular
4301 Views
15 replies
2 likes
Lo siento por hablar en español. Quiero saber si existe solución a un problema. Cuando tengo mi lista descargada y mi suscripción de premium se agota por cualquier causa, me obliga a descargar la lista de nuevo, el problema está en que los archivos q...
Lo siento por hablar en español. Quiero saber si existe solución a un problema. Cuando tengo mi lista descargada y mi suscripción de premium se agota por cualquier causa, me obliga a descargar la...
Not applicable
583 Views
2 replies
0 likes
Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Android phone). I could however make the "Top 100 songs" pl...
Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Androi...
Music Fan
768 Views
1 replies
2 likes
Hello, I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work. I recently, 3 weeks ago, downloaded Android 5.0 for my Nexus 5. I had no issues wi...
Hello, I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work. I recentl...
Music Fan
3582 Views
2 replies
7 likes
Hi, I have spotify on my main pc and have downloaded the app onto both mine and my wifes samsung s4 mobiles. I was hoping that we could both play different playlists simultaneously but when I am using mine I cannot get my wifes to work on a different...
Hi, I have spotify on my main pc and have downloaded the app onto both mine and my wifes samsung s4 mobiles. I was hoping that we could both play different playlists simultaneously but when I am usin...
Community Legend
428 Views
2 replies
0 likes
Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but that is a nightmare in itself. Please help#!
Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but...
Newbie
1479 Views
6 replies
0 likes
Hello, I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not download the spotify app from the google play store as it is not pub...
Hello, I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not down...
Casual Listener
899 Views
4 replies
0 likes
Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done so far, uninstalled the app, cleared cache. Issue still persists. Weird thing ...
Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done...
Casual Listener
713 Views
7 replies
0 likes
=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...
=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? ...
Casual Listener
7180 Views
6 replies
1 likes
Why when im paying you for the unlimited service at £4.99 per month and have been for over two years do i now find that my new android devices force me to accept your free service. please supply the service I am in contract with you to supply. Thank ...
Why when im paying you for the unlimited service at £4.99 per month and have been for over two years do i now find that my new android devices force me to accept your free service. please suppl...
Community Legend
337 Views
2 replies
0 likes
I had spotify premium awhile ago then could not afford it so I cancelled it and I saw I can get 3mos for 99. Cents and when I true to get it it says im not allowed to that I half to pay $9.99 still and im confused because I dont have a premium subscr...
I had spotify premium awhile ago then could not afford it so I cancelled it and I saw I can get 3mos for 99. Cents and when I true to get it it says im not allowed to that I half to pay $9.99 still a...
Community Legend
445 Views
1 replies
0 likes
Just moved from an Iphone to a droid turbo and I love it. The only issue I have is that I don't have access to lockscreen controls. I have lockscreen widgets enabled but spotify doesn't show up as an option. I know this is supported for other android...
Just moved from an Iphone to a droid turbo and I love it. The only issue I have is that I don't have access to lockscreen controls. I have lockscreen widgets enabled but spotify doesn't show up as an...
Newbie
2511 Views
10 replies
0 likes
Premium user. In my android I can't listen to music because when i press play it stops after less than one second. This doesn't happen in my computer. I've tried doing a clean installation but didn't work. Anyone with the same issues?
Premium user. In my android I can't listen to music because when i press play it stops after less than one second. This doesn't happen in my computer. I've tried doing a clean installation but didn...
Casual Listener
9683 Views
2 replies
1 likes
What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick removed about 1500 songs from my offline playlists.
What is the the thought behind putting the off/online toggle right beneath the shuffle button? I work on a ship, meaning days without internet, and found out the hard way that a simple misclick remo...
Community Legend
276 Views
1 replies
0 likes
installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is blocked, the widget go crazy and start to sparkle, as...
installed spotify on tablet, but crashes very often. It crashes when app go background (when open another app, or inactive screen, or when the screen is blocked). I noticed that when the screen is bl...
Regular
4729 Views
9 replies
0 likes
Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song). The result is that I have much more albums saved than ...
Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song)...
Music Fan
399 Views
3 replies
0 likes
No matter how many times I press play, it goes back to pause, for every song. However it works on mobile.
No matter how many times I press play, it goes back to pause, for every song. However it works on mobile.
Community Legend
295 Views
1 replies
0 likes
So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact same OS can) and so I get suggested songs inserted int...
So I recognize that my playlist is small (7 songs), and for some reason you have singled out phones as the only ones who can't listen to their actual playlists (even though tablets with the exact sam...
1124 Views
0 replies
0 likes
