Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 45445 Views
  • 66 replies
  • 25 likes
  • 45445 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879274 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879274 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26715 Views
  • 4 replies
  • 0 likes
  • 26715 Views
  • 4 replies
  • 0 likes

spotify premium

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

  • Casual Listener
  • Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??
  • MattSuda
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Freaky sound when phone is locked

When i listen tot music there is nothing wrong, but when i lock my phone it makes really weird noises now and then. I tried following:- Deinstalled spotify- Changed gapless off- reset phone- both offline and onlineI don't have this issues with the na...

  • Casual Listener
  • When i listen tot music there is nothing wrong, but when i lock my phone it makes really weird noises now and then. I tried following: - Deinstalled spotify - Changed gapless off - reset phone ...
  • MrArrow
  • Casual Listener
  • 8196 Views
  • 6 replies
  • 0 likes
  • 8196 Views
  • 6 replies
  • 0 likes

htc one m8 update

seems like new update made spotify work now yay!!!

  • Casual Listener
  • seems like new update made spotify work now yay!!!
  • Daniel
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Connect with Marantz

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but when i choose it, the music plays for a second then rev...

  • Newbie
  • I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but wh...
  • Daniel
  • Community Legend
  • 1345 Views
  • 1 replies
  • 0 likes
  • 1345 Views
  • 1 replies
  • 0 likes

Followers and following jumping in and out

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

  • Newbie
  • Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?
  • Daniel
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Annoying deletion bug

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alot, but I shouldn't have to keep downloading the sam...

  • Visitor
  • Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alo...
  • Daniel
  • Community Legend
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Solved!! Playlist won't stay downloaded.

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it. I tried to download it again, and all the songs started getting that green symbol on them, but when it was at 100%, everything just suddenly...

  • Newbie
  • I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it.  I tried to download it again, and all the songs started getting that green symbol...
  • OviiiOne
  • Community Legend
  • 1936 Views
  • 1 replies
  • 0 likes
  • 1936 Views
  • 1 replies
  • 0 likes

WTF!!! Again the language UI settings...

Yesterday in English... today after this update again in Brazuca. I'm Portuguese... Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636) This is a joke.... Misters, if you do this it must be written in the update that the la...

  • Regular
  • Yesterday in English... today after this update again in Brazuca. I'm Portuguese...     Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636)   This ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Android will no longer Sync with spotify

I have a Samsung Galaxy S5 and only recently (2 days ago this started) have I been unable to sync my local files with my spotify phone app. I have both my phone and laptop hooked up to the same network, ive even tried this on multiple different netwo...

  • Newbie
  • I have a Samsung Galaxy S5 and only recently (2 days ago this started) have I been unable to sync my local files with my spotify phone app. I have both my phone and laptop hooked up to the same netwo...
  • Bustyjan
  • Regular
  • 778 Views
  • 6 replies
  • 1 likes
  • 778 Views
  • 6 replies
  • 1 likes

Solved!! Built in Equalizer for Android PLEASE?!?!!?

iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android? What is the ETA on this? I am a paying user and would like to have the same option.

  • Regular
  • iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android?   What is the ETA on this?  I am a paying user and would like to have the...
  • Gills
  • Newbie
  • 12628 Views
  • 11 replies
  • 2 likes
  • 12628 Views
  • 11 replies
  • 2 likes

Saving playlists on SD HTC m8

Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you

  • Newbie
  • Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you
  • Daniel
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! [UPDATED 13/02/15] [HTC M8 on T-Mobile] [HELP] Information request

UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not yet received the update please manually check for upda...

  • Community Legend
  • UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not...
  • Daniel
  • Community Legend
  • 7271 Views
  • 33 replies
  • 0 likes
  • Connection issues
    HTC One_M8
    T-Mobile
  • 7271 Views
  • 33 replies
  • 0 likes

New version, new (and "scary") permissions

Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why? Spotify has of course my full trust, but I am of that belief that it is common practice to announce why there is a need to add new (a...

  • Casual Listener
  • Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why?    Spotify has of course my full trust, but I am of that belief th...
  • ferdinandishere
  • Casual Listener
  • 2173 Views
  • 4 replies
  • 0 likes
  • 2173 Views
  • 4 replies
  • 0 likes

Solved!! (Bug) Typing "9" in search field dismisses keyboard

On my OnePlus One on the newest version (as of 2/5/15), and a few versions before it, typing "9" in the playlist search just dismisses the keyboard, as if you click the back button. It happens at any time, including "99 Red Balloons" or "123456789". ...

  • Casual Listener
  • On my OnePlus One on the newest version (as of 2/5/15), and a few versions before it, typing "9" in the playlist search just dismisses the keyboard, as if you click the back button. It happens at any...
  • Daniel
  • Community Legend
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in

Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to the website just to make sure they worked. So what am ...

  • Casual Listener
  • Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to t...
  • Sinon
  • Casual Listener
  • 608 Views
  • 4 replies
  • 0 likes
  • 608 Views
  • 4 replies
  • 0 likes

SPOTIFY not working on t-mobile

any help?! SPOTIFY says thta is not conected to internet when im on data

  • Casual Listener
  • any help?! SPOTIFY says thta is not conected to internet when im on data
  • Daniel
  • Community Legend
  • 1113 Views
  • 3 replies
  • 0 likes
  • 1113 Views
  • 3 replies
  • 0 likes

spotify volumen

como aumento el volumen de spotufy? ya que en mi dispositivo es relativamente bajo el volumen.

  • Newbie
  • como aumento el volumen de spotufy? ya que en mi dispositivo es relativamente bajo el volumen.
  • Daniel
  • Community Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Downloads

My Galaxy S5 crashed while playing Spotify. When I rebooted my tracks were no longer available offline, and it is now downloading all 306 of them again. Should that be the case? Can I expect this to happen again?On another note, will there be any iss...

  • Newbie
  • My Galaxy S5 crashed while playing Spotify. When I rebooted my tracks were no longer available offline, and it is now downloading all 306 of them again. Should that be the case? Can I expect this to ...
  • Daniel
  • Community Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes