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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New Android Feature: Swipe to queue songs

Android users voiced their feedback and Spotify has listened. This feature was previously only available in the iOS app. You can now swipe to queue songs in the Android app! This new feature is currently rolling out to Premium users so you should see...

AndroidSwipeToQueue.gif
  • Spotify Star
  • Spotify Star
  • Somerandomrr
  • Visitor
  • 13156 Views
  • 20 replies
  • 41 likes
  • 13156 Views
  • 20 replies
  • 41 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 4091 Views
  • 0 replies
  • 3 likes
  • 4091 Views
  • 0 replies
  • 3 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 834371 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 834371 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13246 Views
  • 1 replies
  • 0 likes
  • 13246 Views
  • 1 replies
  • 0 likes

HTC One - Lockscreen Controls Inconsistent/Disappear

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's lockscreen. Spotify, however, shows them very inconsis...

  • Roadie
  • I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's loc...
  • Daniel
  • Community Legend
  • 1834 Views
  • 8 replies
  • 4 likes
  • 1834 Views
  • 8 replies
  • 4 likes

Account doesn't work anymore on phone

Hello,I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the android phone. When I log in, I can not listen to music, my p...

  • Casual Listener
  • Hello, I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the andr...
  • keaschonewille
  • Casual Listener
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

high data usage although in offline mode

Hi,Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. Anyone know what's the cause of it?

  • Regular
  • Hi, Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. A...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

downloading

I press download on my droid to download to playlist. It's now downloading 1500 plus songs. How do I make it stop downloading?

  • Newbie
  • I press download on my droid to download to playlist. It's now downloading 1500 plus songs. How do I make it stop downloading?
  • townlakeangel
  • Newbie
  • 325 Views
  • 4 replies
  • 0 likes
  • 325 Views
  • 4 replies
  • 0 likes

Bug report - interface glitches after unlocking

Sometimes after unlocking the screen I find Spotify with messed up user intreface: I need to restart the aplication to fix this. My Samsung Ace have Android 2.3.5 installed and the Spotify version is 0.6.4.47.

screen
  • Casual Listener
  • Sometimes after unlocking the screen I find Spotify with messed up user intreface:       I need to restart the aplication to fix this. My Samsung Ace have Android ...
  • elektryk
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Solved!! Problem with syncing (Android/Nexus 4)

Hi Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can someone please help me? Because I really want to keep Spotify and no...

  • Not applicable
  • Hi   Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. 😞 When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can s...
  • Joe
  • Community Legend
  • 582 Views
  • 7 replies
  • 0 likes
  • 582 Views
  • 7 replies
  • 0 likes

How to get full list of an artist's albums on my android phone

When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get the app the reveal the complete list of albums. Can someone help? Thanks.

  • Not applicable
  •        When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get ...
  • Joe
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Deactivate Lockscreen controls

Hi Is there an way to deactivate this? Running Android 4.1.2 Samsung Galaxy Note 10.1 (N8010) Don`t want this to show while there is a party on going, don`t want skipping from everyone. Kindly Petter

  • Regular
  • Hi   Is there an way to deactivate this? Running Android 4.1.2   Samsung Galaxy Note 10.1 (N8010)   Don`t want this to show while there is a party on going, don`t want sk...
  • Liam
  • Community Legend
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

The Track is Not Available, help?

Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app, but recently, ever since I reinstalled the app, I've ...

  • Casual Listener
  • Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app...
  • kristennc
  • Casual Listener
  • 2211 Views
  • 6 replies
  • 0 likes
  • 2211 Views
  • 6 replies
  • 0 likes

Syncing and phone memory

So, when I 'sync', these files are actually being downloaded to my phone and taking up memory, right? If I 'unsync' them are they removed from my phone? If not, how can I fee up the space again after I no longer listen to these files? I use an HTC On...

  • Casual Listener
  • So, when I 'sync', these files are actually being downloaded to my phone and taking up memory, right? If I 'unsync' them are they removed from my phone? If not, how can I fee up the space again after...
  • Joe
  • Community Legend
  • 247 Views
  • 5 replies
  • 0 likes
  • 247 Views
  • 5 replies
  • 0 likes

Spotify won't work with my LG phone, or my iPad

Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over it keeps doing the same thing. On my iPad, all I get...

  • Casual Listener
  • Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over i...
  • 1215381763
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Sound level inconsistent

Hi. Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify. I have noticed that some songs are played out loud and others are played so soft you almost can't hear it. It doesn't matter if I play spotify over the P...

  • Music Fan
  • Hi.   Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify.   I have noticed that some songs are played out loud and others are played so soft...
  • HansStrik
  • Music Fan
  • 921 Views
  • 2 replies
  • 1 likes
  • 921 Views
  • 2 replies
  • 1 likes

Samsung Galaxy S3 - can't search

I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf uninstall a nf reunstall to no avail. I have a preim...

  • Newbie
  • I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf u...
  • Joe
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Android
  • 403 Views
  • 1 replies
  • 0 likes

I have paid but I keep being directed to the trial version? all my data has been wiped!

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

  • Not applicable
  • I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?
  • Joe
  • Community Legend
  • 461 Views
  • 5 replies
  • 0 likes
  • 461 Views
  • 5 replies
  • 0 likes

No sound when listening to online music?

Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to listen to my offline tracks, i get no sound, everythi...

  • Music Fan
  • Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to li...
  • Joe
  • Community Legend
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Spotify stops when network changes

Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unless I switch off data (which would be pointless on a...

  • Newbie
  • Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unle...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Request: Top Tracks What's New

Hi Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poor taste in music and their opinion of good music isn't shared....

  • Regular
  • Hi   Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poo...
  • Peter__
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! new

Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP

  • Casual Listener
  • Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP
  • Ty-
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Trouble connecting with Facebook

Hi all, I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying that the protocol is not supported. On another note, I tried ...

  • Newbie
  • Hi all,   I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying...
  • Liam
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! "Browse" Playlists

I Love the section but where do the playlists go that I subscribe to?I subbed to some playlists I liked but they're nowhere to be found.Edit Nevermind, i found them at the end of all my playlists

  • Not applicable
  • I Love the section but where do the playlists go that I subscribe to? I subbed to some playlists I liked but they're nowhere to be found. Edit Nevermind, i found them at the end of all my playlis...
  • Liam
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes