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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115242 Views

27 replies

4 likes

  • 115242 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231644 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231644 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591160 Views

79 replies

3 likes

  • 591160 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485656 Views

580 replies

42 likes

Account
Free
  • 485656 Views
  • 580 replies
  • 42 likes

Your Music not syncing to Samsung Galaxy S4

I am a Spotify Premium Member. Username: Satiex I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in the Your Music tab, my 'Songs' list and 'Albums' list was empty...

Regular

I am a Spotify Premium Member. Username: Satiex   I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in t...

cfsdf

Regular

3930 Views

6 replies

0 likes

  • 3930 Views
  • 6 replies
  • 0 likes

Solved!! Graphical bug with scrollbar on long playlist

I'm not sure if the developers are aware but there is a bug in the android version of spotify 2.5.0.942 where if you scroll up too fast the velocity will continue and then scroll you down to the bottom. It's kind of hard to describe so I recorded the...

Regular

I'm not sure if the developers are aware but there is a bug in the android version of spotify 2.5.0.942 where if you scroll up too fast the velocity will continue and then scroll you down to the bott...

corywmcdonald

Regular

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Way to prevent duplicates in playlists doesn't work for Favorites playlist

Way to prevent duplicates in playlists is a great feature but it doesn't work for the Favorites playlist (see picture). It doesn't ask me if I want to skip or to add a duplicated track, it is just added anyway. Is this a feature or a bug?

Gig Goer

Way to prevent duplicates in playlists is a great feature but it doesn't work for the Favorites playlist (see picture). It doesn't ask me if I want to skip or to add a duplicated track, it is just ad...

490 Views

0 replies

0 likes

  • 490 Views
  • 0 replies
  • 0 likes

bug report: spotify will not resume after a phone call

Listening to music on Spotify Radio. Need to make a phone call. Make phone call, takes about 10 mins. After call Spotify does not auto-resume (it should). In addition, pressing play doesn't work, the song that was playing won't restart. Have to X the...

Gig Goer

Listening to music on Spotify Radio. Need to make a phone call. Make phone call, takes about 10 mins. After call Spotify does not auto-resume (it should). In addition, pressing play doesn't work, the...

demeus1985

Regular

2046 Views

2 replies

6 likes

  • 2046 Views
  • 2 replies
  • 6 likes

Scratching sound

Dear developer, In Android 5.0 the music quality is very bad. Only in the Spotify app there is cracking/scratching sound. Due to this sound I can't listen to music anymore through the Spotify app. It is very annoying! I have a OnePlus One running And...

Casual Listener

Dear developer, In Android 5.0 the music quality is very bad. Only in the Spotify app there is cracking/scratching sound. Due to this sound I can't listen to music anymore through the Spotify app. ...

Daniel

Community Legend

1522 Views

5 replies

3 likes

  • 1522 Views
  • 5 replies
  • 3 likes

start stop issue when trying to play playlist

Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. Happens all the time on android, happened a few time...

Casual Listener

Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. H...

Daniel

Community Legend

622 Views

4 replies

0 likes

  • 622 Views
  • 4 replies
  • 0 likes

Premium accoun impossible to get back?

Hello there!A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer late jan, but for some reason it made everything a bit glit...

Casual Listener

Hello there! A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer...

Pricilla

Spotify

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

my downloaded Spotify app won't show up on my phone

I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installed but then again there is nothing on my phone

Newbie

I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installe...

Daniel

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Playback stops when my internet connection status changes

As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then continue listening without pause when I entered th...

Music Fan

As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then...

EarlPurple

Roadie

1853 Views

3 replies

4 likes

  • 1853 Views
  • 3 replies
  • 4 likes

Spotify Connect doesn't work anymore

I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But when my PC plays music there's no indication on my ph...

Newbie

I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But wh...

EarlPurple

Roadie

1572 Views

2 replies

0 likes

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  • 2 replies
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Is it possible to omit all songs of a specific genre?

I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by disliking all rap songs? Thanks!

Newbie

I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by...

Daniel

Community Legend

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

When I download songs from Spotify from my Android, where do they go?

Hi, I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone. In Spotify it says my songs were downloaded, but I can't find them anywhere in my file explorer on my phone. Where do they usually end up when you download...

Casual Listener

Hi,   I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone.  In Spotify it says my songs were downloaded, but I can't find them anywhere in my file ex...

Daniel

Community Legend

23812 Views

4 replies

0 likes

  • 23812 Views
  • 4 replies
  • 0 likes

Spotify App not working on my Android

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...

Casual Listener

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...

ladagerick

Newbie

4549 Views

5 replies

0 likes

  • 4549 Views
  • 5 replies
  • 0 likes

how to turn off volume normalizing on android app

I can not find a way to toggle volume level normalizing off, there must be one, right?Alternative would be too crazy so there must be a switch, where is it?

Regular

I can not find a way to toggle volume level normalizing off, there must be one, right? Alternative would be too crazy so there must be a switch, where is it?

Ilzamastron

Regular

4964 Views

5 replies

2 likes

  • 4964 Views
  • 5 replies
  • 2 likes

Spotify turns offline then online.

Hello!As the title say my spotify goes from offline to online, i cant listen to a single song.I have reinstalled spotify aswell as cleard my cache. What should i do now?Phone: Xperia Z2Android version: 5.0.2

Newbie

Hello! As the title say my spotify goes from offline to online, i cant listen to a single song. I have reinstalled spotify aswell as cleard my cache. What should i do now? Phone: Xperia Z2 ...

418 Views

0 replies

1 likes

  • 418 Views
  • 0 replies
  • 1 likes

favorieten

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. Het moet toch mogelijk zijn om de favorieten lijst te...

Casual Listener

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. He...

Jordi

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Inbox (Android) vs Messages (Windows) problem/question

Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were discussing some music and I was on my Android phone and said I'...

Roadie

Hey all,   I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were dis...

lexy

Music Fan

775 Views

4 replies

0 likes

  • 775 Views
  • 4 replies
  • 0 likes

Spotify App extremely slow on HTC One M8

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even totally unable to load. It shows than only a part of t...

Newbie

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even tot...

Daniel

Community Legend

1819 Views

2 replies

1 likes

  • 1819 Views
  • 2 replies
  • 1 likes

Android settings keep messing up

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc). My problem is that, more often than not, the setting will be enabled even if the toggle is switched to 'o...

Newbie

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc).   My problem is that, more often than not, the ...

Daniel

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

New format "Viral 50" and other charts - Saving offline

Hi everyone my name is Andy, I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu in the Browse section. It's not treated as a traditional pl...

Casual Listener

Hi everyone my name is Andy,   I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu...

Daniel

Community Legend

2151 Views

3 replies

4 likes

  • 2151 Views
  • 3 replies
  • 4 likes