Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the songs in my playlists that were local files on my lapt...
When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the son...
313 Views
0 replies
0 likes
What's new in this version (2.0.0) New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.
What's new in this version (2.0.0) New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.
Newbie
3342 Views
25 replies
1 likes
It worked at first now it so slow. My external sd is in use, what am I doing wrong?What is the limf(?)button?
It worked at first now it so slow. My external sd is in use, what am I doing wrong? What is the limf(?)button?
Community Legend
457 Views
1 replies
0 likes
Hey everyone, quick question! I was wondering if there was a way I could get my local files that are saved on my Android, not on my desktop onto Spotify? Thanks!
Hey everyone, quick question! I was wondering if there was a way I could get my local files that are saved on my Android, not on my desktop onto Spotify? Thanks!
Community Legend
335 Views
1 replies
0 likes
I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline would still work, but it doesn't. I cut my cell service...
I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline woul...
Regular
820 Views
4 replies
0 likes
A week ago Spotify reproduced without problems on my 2015 Ford Fiesta Sync, I'm premium and not detected now. Since the apk updated. I already uninstalled and delete vehicle information and my Samsung S5, and still detect.
A week ago Spotify reproduced without problems on my 2015 Ford Fiesta Sync, I'm premium and not detected now. Since the apk updated. I already uninstalled and delete vehicle information and my Samsun...
Community Legend
598 Views
1 replies
0 likes
The Spotify Android app puts its artwork all over the lockscreen on my Samsung S4 Mini. I have poor vision, and with the artwork there I can't see the keypad to unlock the phone. That means I can't use the phone or even stop Spotify - my only solutio...
The Spotify Android app puts its artwork all over the lockscreen on my Samsung S4 Mini. I have poor vision, and with the artwork there I can't see the keypad to unlock the phone. That means I can't u...
Community Legend
517 Views
1 replies
0 likes
So, the app is basically fubar. It refuses to save to SD, even though it has lots of space. I have deleted the app numerous times, rebooted phone, deleted cache, etc. Nothing works. Why can't you just make an app that works? Getting so fed up with th...
So, the app is basically fubar. It refuses to save to SD, even though it has lots of space. I have deleted the app numerous times, rebooted phone, deleted cache, etc. Nothing works. Why ca...
Community Legend
402 Views
2 replies
0 likes
Hi all! I've been having this problem for about a week now but it seems to be getting progressively worse. If I'm playing a song and want to skip to another father down the queue, snippets of all the songs in between will play before finally settling...
Hi all! I've been having this problem for about a week now but it seems to be getting progressively worse. If I'm playing a song and want to skip to another father down the queue, snippets of all the...
305 Views
0 replies
0 likes
Has anyone found a visualization program that works with Spotify? I know most will pulse to the music but skip/ forward and backward song controls never work...
Has anyone found a visualization program that works with Spotify? I know most will pulse to the music but skip/ forward and backward song controls never work...
Casual Listener
584 Views
2 replies
0 likes
Hi guys. Hope someone can help. So I was setting up a play queue and was removing songs from the queue that I didn't want in there. HOWEVER I was actually removing them from my phone ("Remove from Music") rather than the queue. Only discovered this a...
Hi guys. Hope someone can help. So I was setting up a play queue and was removing songs from the queue that I didn't want in there. HOWEVER I was actually removing them from my phone ("Rem...
Community Legend
622 Views
1 replies
0 likes
Hello. Since a few weeks my spotify is running slow and stopping very frecuently on my samsung galaxy s3 . I have premium. With both data and wifi it constantly gets interrupted and stops playing. I cleaned my phone and the app. Installed it several ...
Hello. Since a few weeks my spotify is running slow and stopping very frecuently on my samsung galaxy s3 . I have premium. With both data and wifi it constantly gets interrupted and stops playing...
Community Legend
1506 Views
2 replies
0 likes
Hey guys, I use a VPN program on my phone a lot. whenever I turn it on, Spotiry starts to redownload all my offline playlistst (+2500 songs) all over. When I turn the VPN off, it does it again and this goes on and on. What can I do about this :(. Tha...
Hey guys, I use a VPN program on my phone a lot. whenever I turn it on, Spotiry starts to redownload all my offline playlistst (+2500 songs) all over. When I turn the VPN off, it does it a...
Community Legend
521 Views
1 replies
0 likes
is it possible to listen to music from my mobile on bluetooth headset?tried but keep getting music on phone an notthing in headset.
is it possible to listen to music from my mobile on bluetooth headset? tried but keep getting music on phone an notthing in headset.
Newbie
25980 Views
8 replies
0 likes
I bought a Motorola Moto G second generation 4G a few weeks ago. It has only 5GB space, I bought an extra SD card 32GB and I installed it. I bought it for my big amount of Spotify space required but I can't manage to move the app and its data in the ...
I bought a Motorola Moto G second generation 4G a few weeks ago. It has only 5GB space, I bought an extra SD card 32GB and I installed it. I bought it for my big amount of Spoti...
Community Legend
1825 Views
3 replies
0 likes
Yeah i just got my lg g3 and it doesent have an equalizer built in and that is annoying. I just wondered if you guys can add an equalizer to spotify just like the one on ios :). Ps i have tryed downloadable equalizers but they didnt work.
Yeah i just got my lg g3 and it doesent have an equalizer built in and that is annoying. I just wondered if you guys can add an equalizer to spotify just like the one on ios :). Ps i have tryed down...
Community Legend
653 Views
1 replies
0 likes
Tracks added to "Songs" in the Android client doesn't sync to "Songs" in the Windows client. Tracks added in the Windows client syncs back to the Android client without a hitch and I have no problem syncing playlists. Restarting the Windows client, a...
Tracks added to "Songs" in the Android client doesn't sync to "Songs" in the Windows client. Tracks added in the Windows client syncs back to the Android client without a hitch and I have no problem ...
Music Fan
728 Views
4 replies
0 likes
When i play my playlists, it will not shuffle, it keeps playing suggested songs only.
When i play my playlists, it will not shuffle, it keeps playing suggested songs only.
Community Legend
460 Views
1 replies
0 likes
Hello, I own a brand new Sony Xperia Z3 Compact with Android 4.4.4 and I'm a Premium user. I made the switch from an old iPhone 3GS where I also used spotify. Everything worked fine their. But with my Z3 (Spotify Version 1.5.0.739) I can't seem to ge...
Hello, I own a brand new Sony Xperia Z3 Compact with Android 4.4.4 and I'm a Premium user. I made the switch from an old iPhone 3GS where I also used spotify. Everything worked fine their....
Community Legend
551 Views
3 replies
0 likes
Community Legend
1036 Views
2 replies
0 likes
