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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6034 Views

0 replies

7 likes

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  • 7 likes

All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

Newbie

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...

mmiklos86

Casual Listener

2255 Views

5 replies

0 likes

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  • 5 replies
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OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

Casual Listener

I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...

Daniel

Community Legend

1841 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

Casual Listener

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...

OviiiOne

Community Legend

1271 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

Casual Listener

ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...

annoyed8383

Newbie

5868 Views

22 replies

1 likes

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  • 22 replies
  • 1 likes

songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Newbie

Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Daniel

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

Casual Listener

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...

Daniel

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
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Solved!! App not available in Play Store

Hi, I live in Portugal and I have dowloaded the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't let me. It says "This item isn't available in your country". Any idea...

Casual Listener

Hi,   I live in Portugal and I have dowloaded  the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't l...

TecnoInnovador

Casual Listener

14156 Views

3 replies

0 likes

country
play store
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  • 0 likes

Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

Newbie

I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...

Daniel

Community Legend

878 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

Music Fan

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...

Daniel

Community Legend

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
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The new update is frustratingly buggy

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...

Visitor

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...

315 Views

0 replies

0 likes

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Solved!! playing music on diff devices

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

Casual Listener

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

lugi

Casual Listener

759 Views

3 replies

0 likes

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  • 3 replies
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Pioneer VSX-924

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Newbie

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Daniel

Community Legend

1477 Views

1 replies

1 likes

  • 1477 Views
  • 1 replies
  • 1 likes

spotify can't find sd card

Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...

Music Fan

Hello.   I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card.   When I start the Sp...

davidPerra

Music Fan

2321 Views

2 replies

1 likes

  • 2321 Views
  • 2 replies
  • 1 likes

Solved!! Shuffle Albums and playlists offline

Hi, Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music continually playing randomly on an Android phone?

Community Legend

Hi,   Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music co...

Daniel

Community Legend

2110 Views

1 replies

0 likes

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  • 1 replies
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"Está canción no está disponible "

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Casual Listener

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Daniel

Community Legend

4002 Views

1 replies

3 likes

  • 4002 Views
  • 1 replies
  • 3 likes

Spotify on Android, can't download playlist

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it starts and it's all fine, but once the download is ov...

Casual Listener

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it st...

Daniel

Community Legend

826 Views

1 replies

0 likes

Android
can't
donwload
Help
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Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait ...

Newbie

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black s...

kol_nilsson

Newbie

452 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Blank screen and small pauses when offline

Hello, I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I can see the menu icon in the left corner but when I click it t...

Casual Listener

Hello,   I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I ...

425 Views

0 replies

0 likes

  • 425 Views
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trackset links or embed players don't play on mobile

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a track set that I would love to use when I'm not at my ...

Casual Listener

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a t...

Daniel

Community Legend

743 Views

1 replies

0 likes

Android App
embedded
  • 743 Views
  • 1 replies
  • 0 likes

Solved!! Snowflakes??

Really?? How can I take it off?

Newbie

Really?? How can I take it off?

polde

Casual Listener

1073 Views

3 replies

0 likes

  • 1073 Views
  • 3 replies
  • 0 likes