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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

211103 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 211103 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561660 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463404 Views

575 replies

39 likes

Account
Free
  • 463404 Views
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  • 39 likes

lost all music saved

hey there Maybe the question has been asked a million times, so i am sorry if I ask again. Due to the fact that my Samsung Galaxy S4 didn't work anymore after the update to lollipop I had to do a factory reset. I of course backed up everything and in...

Newbie

hey there   Maybe the question has been asked a million times, so i am sorry if I ask again.   Due to the fact that my Samsung Galaxy S4 didn't work anymore after the update to lollipop...

319 Views

0 replies

0 likes

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  • 0 replies
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Spotify premium

I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the same thing . Went onto the spotify website and it s...

Newbie

I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the ...

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Charts

None of the charts are showing up under browse. Just a blank screen. Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own. It has never done that before.

Newbie

None of the charts are showing up under browse.  Just a blank screen.   Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own.  It h...

MattSuda

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
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i bought new phone cant get spotify premium on it even though im paying

I bought new s5 android im paying for spotify premium yet cant use it and of course spotify is no help ijust want service or cancel

Newbie

I bought new s5 android  im paying for spotify premium yet cant use it and of course spotify is no help  ijust want service or cancel    

MattSuda

Spotify Star

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

I can save song to playlist but not your music

I can save music to playlist and play it offline but not your music please help!

Visitor

I can save music to playlist and play it offline but not your music please help!

312 Views

0 replies

0 likes

  • 312 Views
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Spotify isn't letting me remove or save music

I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's either not removed or not saved

Visitor

I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's e...

343 Views

0 replies

0 likes

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Random invite

Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I would like you to investigate if this username is l...

Newbie

Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I ...

831 Views

0 replies

0 likes

anon
invite
malware
  • 831 Views
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How to turn off Album wall paper

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...

Roadie

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especial...

Quentarus

Roadie

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
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[BUG] The Notifications menu does not show the options

Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...

Casual Listener

Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...

caubyneto

Casual Listener

595 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Just lost my entire offline collection!!!

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...

Visitor

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have be...

297 Views

0 replies

0 likes

  • 297 Views
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music won't save to "your music"

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...

Newbie

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone ov...

375 Views

0 replies

0 likes

  • 375 Views
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selected music not being available

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

Newbie

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

Ivan92

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

No Internet Connection

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.

Newbie

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running ...

465 Views

0 replies

0 likes

No internet connection android
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Playing a song on PC will start app on Android

Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...

Regular

Hi! When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there 🙂   Android app...

476 Views

0 replies

0 likes

  • 476 Views
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cover menu on s5 lollipop

Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...

Regular

Hi all I have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with it...

Crazy-Maisy

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Device not seen over usb

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...

Regular

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way th...

reubendiaz

Regular

713 Views

2 replies

0 likes

  • 713 Views
  • 2 replies
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Solved!! Constantly switching between "Offline" and "Online"

DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...

Casual Listener

Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...

Gibbley

Casual Listener

1602 Views

5 replies

0 likes

  • 1602 Views
  • 5 replies
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Why should the mobile app access my call's app?

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?

Newbie

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?    

379 Views

0 replies

0 likes

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'SHUFFLE PLAY' button in My Music/Songs doesn't work

Galaxy S3 4.4After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not after that. It's started happening after one of the recent...

Newbie

Galaxy S3 4.4 After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not aft...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
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help me

I can not download a melendi album ( lágrima desordenadas ) could help me

Newbie

I can not download a melendi album ( lágrima desordenadas ) could help me

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes