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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Option called "Sync by mobile"

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for? Thanks in advance!

Regular

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for?   Thanks in advance...

Daniel

Community Legend

16352 Views

3 replies

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not playing

Music isn't playing whether in on or offline mode. when I press play it immediately goes back to pause and sometimes plays for approximately one tenth of a seconddoes not work with or without headphones and other applications for music are not affect...

Casual Listener

Music isn't playing whether in on or offline mode. when I press play it immediately goes back to pause and sometimes plays for approximately one tenth of a seconddoes not work with or without headpho...

Daniel

Community Legend

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Premium spotify not reflecting

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

Casual Listener

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

nsarahman

Newbie

664 Views

3 replies

0 likes

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Facebook error. You already created an account with this Email address.

Reinstalled Spotify and attempted to Log in with Facebook when this message occurs. Is there a way to reconnect this reinstall to its original account or does a technician need to delete the originail account? Was originally installed under a trial o...

Casual Listener

Reinstalled Spotify and attempted to Log in with Facebook when this message occurs. Is there a way to reconnect this reinstall to its original account or does a technician need to delete the origina...

Daniel

Community Legend

731 Views

2 replies

0 likes

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Android SpotifyApp hides on starting when in landscape mode

I originally thought the app was crashing because the Spotify app started up, briefly showed the playlists and then vanished. However it still showed in the running application list. When I activated Spotify in portrait mode it stays open and does no...

Newbie

I originally thought the app was crashing because the Spotify app started up, briefly showed the playlists and then vanished. However it still showed in the running application list. When I acti...

Daniel

Community Legend

467 Views

2 replies

0 likes

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Music downloaded to device won't sync with computer

Sorry if this has been answered, but I can't find it anywhere. I downloaded a bunch of music on my Nexus 5 at work, with the hopes that my computer would see what I downloaded and download the same music, keeping my libraries consistent. Spotify defi...

Newbie

Sorry if this has been answered, but I can't find it anywhere.   I downloaded a bunch of music on my Nexus 5 at work, with the hopes that my computer would see what I downloaded and download...

Daniel

Community Legend

539 Views

1 replies

0 likes

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Sound come and go...

Hi, I have a very enoiing problem. It only shows when I have offline mode activated. I click on a song and it start playing for 5 sec then the sound stops but according to Spotify it's still playing(the song is still playing). To make the sound come ...

Newbie

Hi, I have a very enoiing problem. It only shows when I have offline mode activated. I click on a song and it start playing for 5 sec then the sound stops but according to Spotify it's still playi...

Daniel

Community Legend

530 Views

2 replies

0 likes

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All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

Newbie

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...

mmiklos86

Casual Listener

2292 Views

5 replies

0 likes

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OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

Casual Listener

I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...

Daniel

Community Legend

1885 Views

3 replies

0 likes

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Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

Casual Listener

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...

OviiiOne

Community Legend

1296 Views

3 replies

0 likes

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Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

Casual Listener

ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...

annoyed8383

Newbie

6029 Views

22 replies

1 likes

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songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Newbie

Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Daniel

Community Legend

490 Views

1 replies

0 likes

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Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

Casual Listener

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...

Daniel

Community Legend

366 Views

1 replies

0 likes

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Solved!! App not available in Play Store

Hi, I live in Portugal and I have dowloaded the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't let me. It says "This item isn't available in your country". Any idea...

Casual Listener

Hi,   I live in Portugal and I have dowloaded  the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't l...

TecnoInnovador

Casual Listener

14301 Views

3 replies

0 likes

country
play store
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Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

Newbie

I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...

Daniel

Community Legend

895 Views

1 replies

0 likes

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custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

Music Fan

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...

Daniel

Community Legend

467 Views

3 replies

0 likes

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The new update is frustratingly buggy

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...

Visitor

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...

325 Views

0 replies

0 likes

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Solved!! playing music on diff devices

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

Casual Listener

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

lugi

Casual Listener

780 Views

3 replies

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Pioneer VSX-924

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Newbie

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Daniel

Community Legend

1503 Views

1 replies

1 likes

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spotify can't find sd card

Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...

Music Fan

Hello.   I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card.   When I start the Sp...

davidPerra

Music Fan

2354 Views

2 replies

1 likes

  • 2354 Views
  • 2 replies
  • 1 likes