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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can I use my Android phone to control Spotify on my Denon AVRX2000 amp?

They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,

Newbie

They are both on the same wifi network and the Denon interface is slow and average.  Thank you:). Shaun,

Liam

Community Legend

406 Views

1 replies

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Wrong Song Titles

I'm listening to Katy Perry's album "One of the Boys" and the song it says is playing is "I Think I'm Ready" but it is actually the acoustic version of Thinking of You. The acoustic version of Thinking of You plays I Think I'm Ready instead of the ac...

Newbie

I'm listening to Katy Perry's album "One of the Boys" and the song it says is playing is "I Think I'm Ready" but it is actually the acoustic version of Thinking of You. The acoustic version of Thinki...

Daniel

Community Legend

458 Views

1 replies

0 likes

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Player Aleatorio

Assinei a versão premium hoje, mas quando vou escutar um album no smartphone continua disponivel somente pelo modo aleatorio!!! O que faço????

Newbie

Assinei a versão premium hoje, mas quando vou escutar um album no smartphone continua disponivel somente pelo modo aleatorio!!! O que faço????

Daniel

Community Legend

306 Views

1 replies

0 likes

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Solved!! can't save new music to my account

Evertime I try to save any new music to my account it says it is saved and the a short time later when I return it is gone. I've tried removing my devices & completely removing the app. Then reinstalled only to have the same problem. Galaxy S5 -Brad

Newbie

Evertime I try to save any new music to my account it says it is saved and the a short time later when I return it is gone. I've tried removing my devices & completely removing the app. Then rein...

Daniel

Community Legend

737 Views

2 replies

1 likes

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All the time pending

Hey, i have a problem. I have a Spotify on PC and on my Galaxy Note 2. In spotify PC in devices tab after selecting GT-N7100 I would like to sync Local Files, but all the time "pending" if i choose local files. What is a problem ? Merry Christmas and...

Newbie

Hey,   i have a problem.   I have a Spotify on PC and on my Galaxy Note 2.   In spotify PC in devices tab after selecting GT-N7100 I would like to sync Local Files, but all...

Daniel

Community Legend

342 Views

1 replies

0 likes

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Solved!! Option called "Sync by mobile"

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for? Thanks in advance!

Regular

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for?   Thanks in advance...

Daniel

Community Legend

16347 Views

3 replies

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not playing

Music isn't playing whether in on or offline mode. when I press play it immediately goes back to pause and sometimes plays for approximately one tenth of a seconddoes not work with or without headphones and other applications for music are not affect...

Casual Listener

Music isn't playing whether in on or offline mode. when I press play it immediately goes back to pause and sometimes plays for approximately one tenth of a seconddoes not work with or without headpho...

Daniel

Community Legend

407 Views

3 replies

0 likes

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Premium spotify not reflecting

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

Casual Listener

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

nsarahman

Newbie

661 Views

3 replies

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Facebook error. You already created an account with this Email address.

Reinstalled Spotify and attempted to Log in with Facebook when this message occurs. Is there a way to reconnect this reinstall to its original account or does a technician need to delete the originail account? Was originally installed under a trial o...

Casual Listener

Reinstalled Spotify and attempted to Log in with Facebook when this message occurs. Is there a way to reconnect this reinstall to its original account or does a technician need to delete the origina...

Daniel

Community Legend

729 Views

2 replies

0 likes

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Android SpotifyApp hides on starting when in landscape mode

I originally thought the app was crashing because the Spotify app started up, briefly showed the playlists and then vanished. However it still showed in the running application list. When I activated Spotify in portrait mode it stays open and does no...

Newbie

I originally thought the app was crashing because the Spotify app started up, briefly showed the playlists and then vanished. However it still showed in the running application list. When I acti...

Daniel

Community Legend

465 Views

2 replies

0 likes

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Music downloaded to device won't sync with computer

Sorry if this has been answered, but I can't find it anywhere. I downloaded a bunch of music on my Nexus 5 at work, with the hopes that my computer would see what I downloaded and download the same music, keeping my libraries consistent. Spotify defi...

Newbie

Sorry if this has been answered, but I can't find it anywhere.   I downloaded a bunch of music on my Nexus 5 at work, with the hopes that my computer would see what I downloaded and download...

Daniel

Community Legend

539 Views

1 replies

0 likes

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Sound come and go...

Hi, I have a very enoiing problem. It only shows when I have offline mode activated. I click on a song and it start playing for 5 sec then the sound stops but according to Spotify it's still playing(the song is still playing). To make the sound come ...

Newbie

Hi, I have a very enoiing problem. It only shows when I have offline mode activated. I click on a song and it start playing for 5 sec then the sound stops but according to Spotify it's still playi...

Daniel

Community Legend

529 Views

2 replies

0 likes

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All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

Newbie

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...

mmiklos86

Casual Listener

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5 replies

0 likes

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OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

Casual Listener

I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...

Daniel

Community Legend

1879 Views

3 replies

0 likes

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Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

Casual Listener

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...

OviiiOne

Community Legend

1292 Views

3 replies

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Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

Casual Listener

ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...

annoyed8383

Newbie

6010 Views

22 replies

1 likes

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songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Newbie

Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Daniel

Community Legend

488 Views

1 replies

0 likes

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Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

Casual Listener

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...

Daniel

Community Legend

360 Views

1 replies

0 likes

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Solved!! App not available in Play Store

Hi, I live in Portugal and I have dowloaded the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't let me. It says "This item isn't available in your country". Any idea...

Casual Listener

Hi,   I live in Portugal and I have dowloaded  the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't l...

TecnoInnovador

Casual Listener

14256 Views

3 replies

0 likes

country
play store
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Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

Newbie

I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...

Daniel

Community Legend

892 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes