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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843133 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843133 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14390 Views
  • 1 replies
  • 0 likes
  • 14390 Views
  • 1 replies
  • 0 likes

Bluetooth track information

Hello there! I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spotify is able to stream music through Bluetooth without any issues,...

  • Visitor
  • Hello there!   I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spoti...
  • bearwiz
  • Newbie
  • 1285 Views
  • 5 replies
  • 0 likes
  • 1285 Views
  • 5 replies
  • 0 likes

Downloaded music will not play.

Hi, PLEASE HELP!!! I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the download status bar takes a long time for the first song and the...

  • Regular
  • Hi, PLEASE HELP!!!   I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the do...
  • Daniel
  • Community Legend
  • 6061 Views
  • 9 replies
  • 1 likes
  • 6061 Views
  • 9 replies
  • 1 likes

Solved!! how do I put it into Online mode

my app keeps saying its in offline mode and i cant make it switch to online

  • Newbie
  • my app keeps saying its in offline mode and i cant make it switch to online
  • Leobug1
  • Casual Listener
  • 8711 Views
  • 8 replies
  • 0 likes
  • 8711 Views
  • 8 replies
  • 0 likes

Kindle Fire HD won't recognize Spotify Unlimited subscription.

I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account. Now when playing fomr playlists or radio I am having commercial breaks every few minutes, but I have an active Spotify Unlimited subscriptioin in or...

  • Newbie
  • I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account.  Now when playing fomr playlists or radio I am having commercial breaks every few minutes, b...
  • Joe
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Solved!! all my Radio stations are gone since update; won't remember new stations

Spotify Android version 0.7.0.229 the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. ok, so i try to recreate them, based on playlists, to start a new sta...

  • Gig Goer
  • Spotify Android version 0.7.0.229   the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. &nb...
  • Thomas_
  • Music Fan
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

Performance Issues - Loading Playlists, Playing

Description When I try to use the application after it has either not been launched (after a reboot) or after it has been destroyed the first load takes minutes to actually load the contents of a playlist. And navigating to other locations in the app...

  • Casual Listener
  • Description When I try to use the application after it has either not been launched (after a reboot) or after it has been destroyed the first load takes minutes to actually load the contents of a p...
  • Joe
  • Community Legend
  • 458 Views
  • 5 replies
  • 0 likes
  • 458 Views
  • 5 replies
  • 0 likes

lg g2 audio settings missing

Hi allIs anyone else missing the audio effects/equalizer option in spotify? Really missing being able to adjust it. Phone is stock unrooted running android 4.2.2, aftermarket equalizer apps seem to have no effect either, so assuming lg have this feat...

  • Casual Listener
  • Hi all Is anyone else missing the audio effects/equalizer option in spotify? Really missing being able to adjust it. Phone is stock unrooted running android 4.2.2, aftermarket equalizer apps seem to...
  • Maufrits
  • Casual Listener
  • 5080 Views
  • 7 replies
  • 2 likes
  • 5080 Views
  • 7 replies
  • 2 likes

[Android 4.4]External SD card errors

If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working SD card and free space". This is due to restriction...

  • Community Legend
  • If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working ...
  • Liam
  • Community Legend
  • 3676 Views
  • 9 replies
  • 1 likes
  • 3676 Views
  • 9 replies
  • 1 likes

Playlists screen shows album art on iPad but not on Android

I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier to recognise an album by its cover than its name. M...

  • Roadie
  • I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier ...
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Syncing music to tablet - what's the benefit?

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). So when I'm on Spotify on my desktop, it's encouragi...

  • Regular
  • I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). S...
  • trenthetfield
  • Regular
  • 596 Views
  • 7 replies
  • 0 likes
  • 596 Views
  • 7 replies
  • 0 likes

Android Feedback

Attention Customer Support team: We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaining a constant revenue stream from this platform. We must ensur...

  • Roadie
  • Attention Customer Support team:   We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaini...
  • user-removed
  • Not applicable
  • 848 Views
  • 22 replies
  • 4 likes
  • 848 Views
  • 22 replies
  • 4 likes

Songs constantly get un synced in offline mode

Hi Guys, I wondered if anyone can help me out. I have got the spotify app on my Samsung Galaxy S3 which I use pretty much on a daily basis. I put all of my songs in a single playlist (1600 ish tracks) and have downloaded that playlist to my phone for...

  • Regular
  • Hi Guys,   I wondered if anyone can help me out.   I have got the spotify app on my Samsung Galaxy S3 which I use pretty much on a daily basis. I put all of my songs in a single pla...
  • SipDekker
  • Casual Listener
  • 3464 Views
  • 25 replies
  • 1 likes
  • 3464 Views
  • 25 replies
  • 1 likes

Sync with local PC Files doesnt work correct

Hey, i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced.. 0-3 tracks out of aroud 15 of each from 8 full albums (most are bought as mp3 from Amazon). the sync worked fine some...

  • Casual Listener
  • Hey,   i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced..  0-3 tracks out of aroud 15 of each from 8 full al...
  • Thomas882
  • Casual Listener
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes

No online modus on galaxy tab

Hello world, I have a samsung galaxy tab GT-P1000 and normal spotify account, but I'm not able to listen to any songs as they are all greyed out, although my tablet has wireless connection. It only seems to work with a premium account. Is that a fact...

  • Casual Listener
  • Hello world,   I have a samsung galaxy tab GT-P1000 and normal spotify account, but I'm not able to listen to any songs as they are all greyed out, although my tablet has wireless connection...
  • Joe
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

cant select songs

I tried logging out and back in but it still won't let me pick the song.

  • Newbie
  • I tried logging out and back in but it still won't let me pick the song.
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can't recognise sdxc 64gb class10 fat32 64kb cluster

Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield

  • Roadie
  • Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield
  • Joe
  • Community Legend
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Stream spotify over bluetooth in car

I am having trouble getting spotify to play through my bluetooth in my car. I have a RAZR Hd by Motorola and an Acura TL 06. I am able to play the music through the phone's audio fine, but it is not connecting to the bluetooth. Help!? Is it something...

  • Casual Listener
  • I am having trouble getting spotify to play through my bluetooth in my car. I have a RAZR Hd by Motorola and an Acura TL 06. I am able to play the music through the phone's audio fine, but it is not ...
  • cshendrix
  • Newbie
  • 38553 Views
  • 7 replies
  • 6 likes
  • 38553 Views
  • 7 replies
  • 6 likes

Can't login to spotify app

Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks

  • Casual Listener
  • Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks 
  • Joe
  • Community Legend
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Gaps between songs when using crossfade

I'm experiencing gaps between songs since the last update in my Android version of Spotify when using the crossfade. They're very short, a split second, but enough to annoy anyone. Please fix this asap. Until this update the streaming was seamless, a...

  • Roadie
  • I'm experiencing gaps between songs since the last update in my Android version of Spotify when using the crossfade. They're very short, a split second, but enough to annoy anyone.   Please ...
  • fennelly
  • Regular
  • 1243 Views
  • 4 replies
  • 5 likes
  • Android
    Crossfade
    gaps
  • 1243 Views
  • 4 replies
  • 5 likes

AVRCP only works after starting Google Play Music first.

I use the Spotify app in my car(VW Golf 2014) a lot connected to the stereo via Bluetooth. I just got a Nexus 4 with Android 4.4.2 and was happy to be able to start using AVRCP 1.3 meta data wich it should support (It works in the car with my girlfri...

  • Regular
  • I use the Spotify app in my car(VW Golf 2014) a lot connected to the stereo via Bluetooth.   I just got a Nexus 4 with Android 4.4.2 and was happy to be able to start using AVRCP 1.3 meta da...
  • lucky_Pierre
  • Newbie
  • 3792 Views
  • 3 replies
  • 0 likes
  • 3792 Views
  • 3 replies
  • 0 likes