Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203577 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548777 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456257 Views
571 replies
38 likes
I moved to japan and this litle box keeps popping up saying "looks like you are trying to log in in a different country" I already change my adress on my fb saying that I live in japan but it won't work and im getting really tierd of it!!
I moved to japan and this litle box keeps popping up saying "looks like you are trying to log in in a different country" I already change my adress on my fb saying that I live in japan but it won't w...
296 Views
0 replies
0 likes
I currently have a family membership with spotify. Main account and a sub-account. Both are shared between 4 family members. I want to copy a Playlist from the main account to the sub account and then be able to add to it.Right now, I have the Playli...
I currently have a family membership with spotify. Main account and a sub-account. Both are shared between 4 family members. I want to copy a Playlist from the main account to the sub account and the...
Regular
1111 Views
4 replies
0 likes
hey there Maybe the question has been asked a million times, so i am sorry if I ask again. Due to the fact that my Samsung Galaxy S4 didn't work anymore after the update to lollipop I had to do a factory reset. I of course backed up everything and in...
hey there Maybe the question has been asked a million times, so i am sorry if I ask again. Due to the fact that my Samsung Galaxy S4 didn't work anymore after the update to lollipop...
308 Views
0 replies
0 likes
I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the same thing . Went onto the spotify website and it s...
I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the ...
Spotify Star
434 Views
1 replies
0 likes
None of the charts are showing up under browse. Just a blank screen. Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own. It has never done that before.
None of the charts are showing up under browse. Just a blank screen. Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own. It h...
Spotify Star
481 Views
1 replies
0 likes
I bought new s5 android im paying for spotify premium yet cant use it and of course spotify is no help ijust want service or cancel
I bought new s5 android im paying for spotify premium yet cant use it and of course spotify is no help ijust want service or cancel
Spotify Star
727 Views
1 replies
0 likes
I can save music to playlist and play it offline but not your music please help!
I can save music to playlist and play it offline but not your music please help!
305 Views
0 replies
0 likes
I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's either not removed or not saved
I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's e...
336 Views
0 replies
0 likes
Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I would like you to investigate if this username is l...
Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I ...
821 Views
0 replies
0 likes
When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...
When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especial...
Roadie
616 Views
1 replies
0 likes
Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...
Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...
Casual Listener
581 Views
3 replies
0 likes
Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...
Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have be...
286 Views
0 replies
0 likes
Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...
Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone ov...
370 Views
0 replies
0 likes
Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's
Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's
Community Legend
444 Views
1 replies
0 likes
I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.
I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running ...
460 Views
0 replies
0 likes
Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...
Hi! When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there 🙂 Android app...
463 Views
0 replies
0 likes
Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...
Hi all I have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with it...
Roadie
459 Views
1 replies
0 likes
I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...
I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way th...
Regular
704 Views
2 replies
0 likes
DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...
Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...
Casual Listener
1594 Views
5 replies
0 likes
Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?
Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?
372 Views
0 replies
0 likes
