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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111673 Views

26 replies

3 likes

  • 111673 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224729 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224729 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582108 Views

79 replies

3 likes

  • 582108 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479081 Views

577 replies

40 likes

Account
Free
  • 479081 Views
  • 577 replies
  • 40 likes

Local content stops playback when service is lost

Over the past few days, I've noticed that playback of my local media will stop when I lose data service. I can go back to the app and restart the song I was listening to, but then playback will stop again once service is restored. I'm on Android 4.4....

Casual Listener

Over the past few days, I've noticed that playback of my local media will stop when I lose data service.  I can go back to the app and restart the song I was listening to, but then playback will...

Daniel

Community Legend

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Ridiculous amount of problems. Please help.

The amount of problems I'm experiencing is insane, especially since the last major update.1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not through my playlists.) I'll type something, wait 2 minutes,...

Newbie

The amount of problems I'm experiencing is insane, especially since the last major update. 1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not thro...

Daniel

Community Legend

432 Views

1 replies

1 likes

  • 432 Views
  • 1 replies
  • 1 likes

STOP START STOP START HANG HANG AGAIN when all I want to do is play a downloaded playlist

Firstly yesterday it kept STOPPING every time I went from no internet connection to having one. Hey, mobiles do that. That is NO REASON TO STOP PLAYING MY DOWNLOADED PLAYLIST. Today I am trying to play a downloaded playlist AND IT JUST KEEPS STOPPING...

Roadie

Firstly yesterday it kept STOPPING every time I went from no internet connection to having one. Hey, mobiles do that. That is NO REASON TO STOP PLAYING MY DOWNLOADED PLAYLIST.   Today I am try...

EarlPurple

Roadie

1303 Views

8 replies

2 likes

  • 1303 Views
  • 8 replies
  • 2 likes

Sound Quality changed

Hey there, So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine. I haven't changed any settings in my phone, in Spotify, and I haven't changed my ...

Newbie

Hey there,   So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine.   I haven't ch...

EarlPurple

Roadie

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

Spotify stopped working on my lock screen after the Lolipop update.

Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This is extremely annoying as I want to be able to contro...

Newbie

Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This i...

atom1989

Community Legend

1267 Views

2 replies

1 likes

  • 1267 Views
  • 2 replies
  • 1 likes

When using radio starts by playing same songs in same order everytime

So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling spotify bit nothing seems to work.I am using an HTC...

Newbie

So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling ...

atom1989

Community Legend

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Solved!! Where do liked tracks go?

I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?

Community Legend

I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?   

Mattosaurus

Community Legend

30495 Views

3 replies

0 likes

Android
  • 30495 Views
  • 3 replies
  • 0 likes

Solved!! Having problems with Spotify on my Samsung Galaxy S5

I'm running spotify on my Samsung Galaxy S5 with no SD card.I'm having all kinds of issues, problems to connect to a network even though it's working on everything else, same with mobile network and 2 different wifi's.If i can connect to a network, i...

Casual Listener

I'm running spotify on my Samsung Galaxy S5 with no SD card. I'm having all kinds of issues, problems to connect to a network even though it's working on everything else, same with mobile network an...

LukasEmilsson

Casual Listener

1053 Views

2 replies

0 likes

  • 1053 Views
  • 2 replies
  • 0 likes

Solved!! Offline Stops working

Hey all, im having an issue hopeing someone can help. i have spotify on android tablet, when i have set my playlist to download for offline usage and then turn off my internet connection they all play fine, however im finding after around 24 hours or...

Casual Listener

Hey all,     im having an issue hopeing someone can help.   i have spotify on android tablet, when i have set my playlist to download for offline usage and then turn off my intern...

sp8ced21

Casual Listener

1620 Views

3 replies

0 likes

No internet connection android
Not Available
offline mode
  • 1620 Views
  • 3 replies
  • 0 likes

Albums I saved for offline access disssappear after I close the app.

So I've saved three albums for offline use. After waiting for it to download and checking the "downloaded" icon is there for all three albums I closed the app and ran it again to I find only one of the albums has been saved.What could I be doing wron...

Newbie

So I've saved three albums for offline use. After waiting for it to download and checking the "downloaded" icon is there for all three albums I closed the app and ran it again to I find only one of t...

655 Views

0 replies

0 likes

Albums
Offline Access
  • 655 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't play albums in the correct order

Spotify used to work fine on my Xperia Z3. Then Sony changed its Walkman/Playmobile function to integrate Spotify. Now, it seems impossible to play an album in the correct order. At best, when I start playing the first track from an album it subseque...

Regular

Spotify used to work fine on my Xperia Z3. Then Sony changed its Walkman/Playmobile function to integrate Spotify. Now, it seems impossible to play an album in the correct order. At best, when I star...

NightHeat

Casual Listener

2296 Views

3 replies

2 likes

Spotify shuffle tracks Android Xperia Z3
  • 2296 Views
  • 3 replies
  • 2 likes

No more artist on my mobile

Hi,this morning I discovered thar on my spotify app, I don't have anymore artists on my list. Playlists are ok, but artist, no more !! I check on my computer desktop and I found them.So I don't understand whats up ? ! I restart my mobile, I relog my ...

Newbie

Hi, this morning I discovered thar on my spotify app, I don't have anymore artists on my list. Playlists are ok, but artist, no more !! I check on my computer desktop and I found them. So I don't u...

atom1989

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

track changing using spotify on pioneer deh-p9400bh and note 4

I have Spotify premium account and sync my phone to my Pioneer DEH-P9400BH reciever to play music. I used to have a Samsung Galaxy Note 3 and always was able to changes tracks/songs using the controls on the receiver. I just upgraded to the Samsung G...

Casual Listener

I have Spotify premium account and sync my phone to my Pioneer DEH-P9400BH reciever to play music. I used to have a Samsung Galaxy Note 3 and always was able to changes tracks/songs using the co...

phillosi863

Casual Listener

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Problems with offline songs

Well, i download the musics with te offline sync, but after i do this in 3 or 4 playlists, in the next, it just don't syncronize. I try to listen to the musics offline, but seens that no have files in there... How can i fix it?

Newbie

Well, i download the musics with te offline sync, but after i do this in 3 or 4 playlists, in the next, it just don't syncronize. I try to listen to the musics offline, but seens that no have files i...

ToolboxT

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

HTC m9 doesn't show up on desktop program to sync local files

Hello. I am a spotify premium user who recently bought a new phone (htc m9). I am attempting to get my playlists downloaded on my phone for offline use. Most songs work fine, however I know to get local tracks that are on my computer, I need to conne...

Regular

Hello. I am a spotify premium user who recently bought a new phone (htc m9). I am attempting to get my playlists downloaded on my phone for offline use. Most songs work fine, however I know to get lo...

hm8

Regular

1011 Views

4 replies

0 likes

  • 1011 Views
  • 4 replies
  • 0 likes

musics unavailable on my songs

Suddenly this album stay unavailable to listen, online or offline, he appear on my songs but I can't listen any music of them.

Newbie

Suddenly this album stay unavailable to listen, online or offline, he appear on my songs but I can't listen any music of them.

MattSuda

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Solved!! Search tool inside playlists (android)

I have big playlists, with more than 1000 songs, and I can't find a way to search or filter the songs I want. I have to scroll up and down inside the list and it's really annoying. Am I missing something, or this feature doesn't exist? Thanks

Newbie

I have big playlists, with more than 1000 songs, and I can't find a way to search or filter the songs I want. I have to scroll up and down inside the list and it's really annoying. Am I missing somet...

Daniel

Community Legend

894 Views

1 replies

0 likes

  • 894 Views
  • 1 replies
  • 0 likes

When playing on my PC, random tracks from my history/playlists are showing as "playing" on mobile

Has anyone noticed this? It is incredibly confusing. I will be playing as I often do on my PC, and when turning to check my phone it's telling me a completely different track from somewhere in my history or playlist is playing. The time slider is run...

Music Fan

 Has anyone noticed this? It is incredibly confusing. I will be playing as I often do on my PC, and when turning to check my phone it's telling me a completely different track from somewhere in ...

542 Views

0 replies

0 likes

Android
Connect
Desktop
Mobile
  • 542 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect Issue AVR

Hello, I'm experiencing following issue: I've got my Yamaha RX-V477 connected to my Homenetwork. I intended to use my old Galaxy S2 (Android 4.1.2) to play my Playlists via Spotify Connect (Latest version from Google Play). I can play my music on my ...

Visitor

Hello, I'm experiencing following issue: I've got my Yamaha RX-V477 connected to my Homenetwork. I intended to use my old Galaxy S2 (Android 4.1.2) to play my Playlists via Spotify Connect (La...

user-removed

Not applicable

1309 Views

5 replies

0 likes

  • 1309 Views
  • 5 replies
  • 0 likes

Your Music not syncing to Samsung Galaxy S4

I am a Spotify Premium Member. Username: Satiex I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in the Your Music tab, my 'Songs' list and 'Albums' list was empty...

Regular

I am a Spotify Premium Member. Username: Satiex   I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in t...

cfsdf

Regular

3925 Views

6 replies

0 likes

  • 3925 Views
  • 6 replies
  • 0 likes