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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4895 Views

0 replies

6 likes

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Solved!! Profile picture

How i can chance my Profile picture?

Newbie

How i can chance my Profile picture?

MattSuda

Spotify Star

429 Views

1 replies

0 likes

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Upgraded to a new phone, my premium is gone!

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absolutely LIVID that I have the free version again, and...

Casual Listener

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absol...

MattSuda

Spotify Star

1717 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Casual Listener

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Amarro

Community Legend

626 Views

4 replies

0 likes

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How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

Newbie

Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...

MattSuda

Spotify Star

309 Views

1 replies

0 likes

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Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

Newbie

Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...

313 Views

0 replies

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My new Z2

Every time i try to start up spotify on my Z2 it says that it is forced to close. How do I get past this?

Newbie

Every time i try to start up spotify on my Z2 it says that it is forced to close.  How do I get past this?

Daniel

Community Legend

285 Views

1 replies

0 likes

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Not Receiving Email confirmation to reset my Premium Spotify account

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. Someone PLEASE help!?!!?!

Newbie

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. So...

Daniel

Community Legend

313 Views

1 replies

0 likes

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Playlists not appearing on tablet

I created 13 playlists using Spotify Premium on my laptop. When I log in using my Acer Iconia tablet only 10 lists appear. Why is this? Can't believe it's a space problem as the Acer is new and I've put nothing else on it.

Casual Listener

I created 13 playlists using Spotify Premium on my laptop.  When I log in using my Acer Iconia tablet only 10 lists appear.  Why is this?  Can't believe it's a space problem as the Ace...

victim311

Casual Listener

402 Views

2 replies

0 likes

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spotify stockt bei Hörbuch

Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett.Gibt es eine Möglichkeit diese zu reparieren?

Newbie

Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett. Gibt es eine Möglichkeit diese zu reparieren?

311 Views

0 replies

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songs not showing in playlists

I wanted to listen to a band I have not listened to a while (blind guardian), and in the playlist menu, does it say 'this playlist contains 10 tracks', yet only 3 are showing.Is it a posebillity that they have limited the amount of tracks that can be...

Gig Goer

I wanted to listen to a band I have not listened to a while (blind guardian), and in the playlist menu, does it say 'this playlist contains 10 tracks', yet only 3 are showing. Is it a posebillity ...

hatsjer

Gig Goer

555 Views

3 replies

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Problems with spotify connect

I am trying to listen music in my android device, but it's impossible to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2" and I answer "listen music here" but the message appear again. ...

Newbie

I am trying to listen music in my android device, but it's impossible  to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2"  ...

Daniel

Community Legend

466 Views

1 replies

0 likes

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Nexus 6 Spotify widget missing

Since i bought my Nexus 6 a few days ago I don't have a widget for Spotify anymore. Anyone the same problem?

Visitor

Since i bought my Nexus 6 a few days ago I don't have a widget for Spotify anymore. Anyone the same problem? 

Daniel

Community Legend

717 Views

1 replies

0 likes

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Spotify queue glitch?

Since a few weeks ago Spotify on my android phone, plays the start of every song in the queue if i skip more then 2 song in the queue.Does someone know how to fix this problem its a big buzz kill...( sorry for bad english)

Casual Listener

Since a few weeks ago Spotify on my android phone, plays the start of every song in the queue if i skip more then 2 song in the queue. Does someone know how to fix this problem its a big buzz kill.....

kingshadylp

Casual Listener

828 Views

2 replies

0 likes

Linux
Mac
Windows
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Solved!! Activate Crossfade option

Hi ! I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for me than Connect one. Thanks in advance !

Casual Listener

Hi !   I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for ...

Amarro

Community Legend

1880 Views

6 replies

0 likes

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Samsung tab2 10.1

Hi!I have a samsung tab2 10.1 and when i try to install spotify it says that it is incompatible, and I can only find spotify by going through my browser. I can't find it on google play. Should have bought an iPad... Anyways I'm very great full for an...

Newbie

Hi! I have a samsung tab2 10.1 and when i try to install spotify it says that it is incompatible, and I can only find spotify by going through my browser. I can't find it on google play. Should have...

Daniel

Community Legend

575 Views

2 replies

0 likes

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Spotify not working on my Android. Please help?

I am paying for Spotify Premium. I haven't been able to access the app on my phone for almost a month! It's saying 'Unfortunately Spotify has stopped' Any time I try to sign in. I have reinstalled the app and still isn't working, I am one very unhapp...

Casual Listener

I am paying for Spotify Premium. I haven't been able to access the app on my phone for almost a month! It's saying 'Unfortunately Spotify has stopped' Any time I try to sign in. I have reinstalled th...

Daniel

Community Legend

1993 Views

3 replies

2 likes

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Device management gone ???

Spotify found something new to disappoint premium users.The device management (to manage which files to have off line) is gone without a warning. PS: When I play a song from my Walkman, the PC version shows what the walkman is playing.So the connecti...

Roadie

Spotify found something new to disappoint premium users. The device management (to manage which files to have off line) is gone without a warning.   PS: When I play a song from my Walkma...

WilliamOffline

Roadie

708 Views

3 replies

0 likes

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Solved!! persistant dropped playback

As of late, i have to tap the app to manually restart new song in playlist..kind of bothersome. It was suggested i un install and re install. But ! Ive got so many saved music and am worried i would have to rebuild every list..wish can "backup" list....

Music Fan

As of late, i have to tap the app to manually restart new song in playlist..kind of bothersome. It was suggested i un install and re install. But ! Ive got so many saved music and am worried i would ...

MattSuda

Spotify Star

626 Views

3 replies

0 likes

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friend messages

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

Roadie

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

TheItGyrl

Casual Listener

819 Views

2 replies

1 likes

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