Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107868 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
218136 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
572719 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
471715 Views
577 replies
40 likes
Hello, I'm experiencing following issue: I've got my Yamaha RX-V477 connected to my Homenetwork. I intended to use my old Galaxy S2 (Android 4.1.2) to play my Playlists via Spotify Connect (Latest version from Google Play). I can play my music on my ...
Hello, I'm experiencing following issue: I've got my Yamaha RX-V477 connected to my Homenetwork. I intended to use my old Galaxy S2 (Android 4.1.2) to play my Playlists via Spotify Connect (La...
Not applicable
1296 Views
5 replies
0 likes
I am a Spotify Premium Member. Username: Satiex I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in the Your Music tab, my 'Songs' list and 'Albums' list was empty...
I am a Spotify Premium Member. Username: Satiex I have been using Spotify for a few months now and everything was working fine until this morning, on my Samsung Galaxy S4 Spotify App, in t...
Regular
3914 Views
6 replies
0 likes
I'm not sure if the developers are aware but there is a bug in the android version of spotify 2.5.0.942 where if you scroll up too fast the velocity will continue and then scroll you down to the bottom. It's kind of hard to describe so I recorded the...
I'm not sure if the developers are aware but there is a bug in the android version of spotify 2.5.0.942 where if you scroll up too fast the velocity will continue and then scroll you down to the bott...
Regular
732 Views
1 replies
0 likes
Way to prevent duplicates in playlists is a great feature but it doesn't work for the Favorites playlist (see picture). It doesn't ask me if I want to skip or to add a duplicated track, it is just added anyway. Is this a feature or a bug?
Way to prevent duplicates in playlists is a great feature but it doesn't work for the Favorites playlist (see picture). It doesn't ask me if I want to skip or to add a duplicated track, it is just ad...
485 Views
0 replies
0 likes
Listening to music on Spotify Radio. Need to make a phone call. Make phone call, takes about 10 mins. After call Spotify does not auto-resume (it should). In addition, pressing play doesn't work, the song that was playing won't restart. Have to X the...
Listening to music on Spotify Radio. Need to make a phone call. Make phone call, takes about 10 mins. After call Spotify does not auto-resume (it should). In addition, pressing play doesn't work, the...
Regular
2037 Views
2 replies
6 likes
Dear developer, In Android 5.0 the music quality is very bad. Only in the Spotify app there is cracking/scratching sound. Due to this sound I can't listen to music anymore through the Spotify app. It is very annoying! I have a OnePlus One running And...
Dear developer, In Android 5.0 the music quality is very bad. Only in the Spotify app there is cracking/scratching sound. Due to this sound I can't listen to music anymore through the Spotify app. ...
Community Legend
1510 Views
5 replies
3 likes
Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. Happens all the time on android, happened a few time...
Hello. Since a few weeks when I use Spotify on my android I have this probben:when I click play on a playlist or a song, it instantly pauses, and I have a very to press play a second or third time. H...
Community Legend
616 Views
4 replies
0 likes
Hello there!A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer late jan, but for some reason it made everything a bit glit...
Hello there! A long while ago I created an account on spotify on my phone via google+. I was using that one on my phone, but another on my computer. I got the 3 months for £0.99 premium offer...
Spotify
565 Views
3 replies
0 likes
I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installed but then again there is nothing on my phone
I got a galaxy s5 and I will install the Spotify app and it will not show up on my phone and everytime I try to click back on it on the Internet to try to install it again it was say already installe...
Community Legend
406 Views
1 replies
0 likes
As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then continue listening without pause when I entered th...
As of the latest update, Spotify on Android has been stopping music playback for offline (ie: downloaded) songs. It used to be that I could start an offline playlist on my phone at home (4G) and then...
Roadie
1824 Views
3 replies
4 likes
I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But when my PC plays music there's no indication on my ph...
I used to be able to control Spotify on my PC via my smartphone. But somehow the App (the Connect Feature) doesn't find my PC anymore. Songs play of course only on one device at the same time. But wh...
Roadie
1549 Views
2 replies
0 likes
I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by disliking all rap songs? Thanks!
I'd like to continue to use the public Spotify playlists; however, I'd like to have the Android app skip all rap songs. Furthermore, is it possible to teach the algorithm to skip all rap by...
Community Legend
455 Views
2 replies
0 likes
Hi, I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone. In Spotify it says my songs were downloaded, but I can't find them anywhere in my file explorer on my phone. Where do they usually end up when you download...
Hi, I'm a premium member, and I am trying to download some songs locally to my Samsung5 phone. In Spotify it says my songs were downloaded, but I can't find them anywhere in my file ex...
Community Legend
23795 Views
4 replies
0 likes
It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...
It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...
Newbie
4526 Views
5 replies
0 likes
I can not find a way to toggle volume level normalizing off, there must be one, right?Alternative would be too crazy so there must be a switch, where is it?
I can not find a way to toggle volume level normalizing off, there must be one, right? Alternative would be too crazy so there must be a switch, where is it?
Regular
4925 Views
5 replies
2 likes
Hello!As the title say my spotify goes from offline to online, i cant listen to a single song.I have reinstalled spotify aswell as cleard my cache. What should i do now?Phone: Xperia Z2Android version: 5.0.2
Hello! As the title say my spotify goes from offline to online, i cant listen to a single song. I have reinstalled spotify aswell as cleard my cache. What should i do now? Phone: Xperia Z2 ...
405 Views
0 replies
1 likes
Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. Het moet toch mogelijk zijn om de favorieten lijst te...
Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. He...
Community Legend
471 Views
1 replies
0 likes
Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were discussing some music and I was on my Android phone and said I'...
Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were dis...
Music Fan
760 Views
4 replies
0 likes
The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even totally unable to load. It shows than only a part of t...
The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even tot...
Community Legend
1810 Views
2 replies
1 likes
I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc). My problem is that, more often than not, the setting will be enabled even if the toggle is switched to 'o...
I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc). My problem is that, more often than not, the ...
Community Legend
422 Views
1 replies
0 likes
