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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115610 Views

27 replies

4 likes

  • 115610 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232531 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 232531 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592319 Views

79 replies

3 likes

  • 592319 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486278 Views

580 replies

42 likes

Account
Free
  • 486278 Views
  • 580 replies
  • 42 likes

"Copy URL" feature shares whole album, not specific song

As the title indicates, when i choose the "Copy Url" under the share feature, for some reason it copies the album, not the specific song. I'm a premium user, and this happens whether the recipient is premium or not. I'm on a 4.4.4 KitKat device.(My g...

Newbie

As the title indicates, when i choose the "Copy Url" under the share feature, for some reason it copies the album, not the specific song. I'm a premium user, and this happens whether the recipient is...

Daniel

Community Legend

1331 Views

1 replies

0 likes

  • 1331 Views
  • 1 replies
  • 0 likes

Bluetooth headset buttons don't work after a while

Hello community, Please help me with this mindnumbingly annoying situation. Spotify on android over bluetooth works for a certain period after which it becomes unresponsive to the play/pause, next track and previous track controls from my bluetooth h...

Casual Listener

Hello community,    Please help me with this mindnumbingly annoying situation. Spotify on android over bluetooth works for a certain period after which it becomes unresponsive to the play...

Daniel

Community Legend

1330 Views

3 replies

0 likes

  • 1330 Views
  • 3 replies
  • 0 likes

get my Local Files available on my other devices

1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-more/guides/#!/article/Listen-to-local-files 2) Why does ...

Casual Listener

1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-m...

Daniel

Community Legend

5279 Views

2 replies

2 likes

  • 5279 Views
  • 2 replies
  • 2 likes

Spotify keeps closing randomly on my celphone

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Casual Listener

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Daniel

Community Legend

21363 Views

1 replies

2 likes

  • 21363 Views
  • 1 replies
  • 2 likes

Solved!! Changing Phones- Playlist copy over?

I will be getting a new Phone soon- going from HTC One to another HTC One. Will I lose my playlists, or what will I need to do to copy over to new phone? I have Sprint,

Newbie

I will be getting a new Phone soon- going from HTC One to another HTC One.  Will I lose my playlists, or what will I need to do to copy over to new phone?  I have Sprint,

Daniel

Community Legend

1802 Views

1 replies

0 likes

Playlist copy
  • 1802 Views
  • 1 replies
  • 0 likes

album shuffle on free mode repeating songs!!

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, of course shuffled and suggested songs from other a...

Music Fan

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, ...

Daniel

Community Legend

1058 Views

4 replies

0 likes

Droid Maxx
  • 1058 Views
  • 4 replies
  • 0 likes

Offline files and mobile data

Random question, Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled? I only get 1GB of internet per month, downloading tracks/playlists offline when i'm on wifi at home is fine, but I'd rather not have to put...

Newbie

Random question,   Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled?   I only get 1GB of internet per month, downloading tracks/playlists off...

slurpwaffle

Regular

1848 Views

7 replies

0 likes

  • 1848 Views
  • 7 replies
  • 0 likes

Does Spotify support metadata over bluetooth for Android?

So, I have a Casio Gzone Commando which no one has. I have a brand new pioneer head unti in my car. Pandora sends over all the song, title and album info just fine. Also my girlfriend has an iPhone with spotify. What do you know her phone sends all t...

Regular

So, I have a Casio Gzone Commando which no one has.  I have a brand new pioneer head unti in my car.  Pandora sends over all the song, title and album info just fine.  Also my girlfrie...

Oceanlife81

Regular

1625 Views

8 replies

0 likes

  • 1625 Views
  • 8 replies
  • 0 likes

Solved!! Odd notifications of an account I don't know

Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is this and how the hell can I block him?

Casual Listener

Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is...

akkordinator

Casual Listener

1480 Views

2 replies

0 likes

message
Notifications
Playlists
suspicious
  • 1480 Views
  • 2 replies
  • 0 likes

Solved!! I need help syncing Spotify songs to my SD card!

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help?Galaxy S5 from T-Mobile running KitKat 4.4.2

Regular

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help? Galaxy S5 from T-Mobile running KitKat 4.4.2

rickmoli0212

Regular

990 Views

3 replies

0 likes

  • 990 Views
  • 3 replies
  • 0 likes

Unable to log in with Facebook on app

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...

Casual Listener

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...

mikevasquez

Newbie

4534 Views

13 replies

0 likes

  • 4534 Views
  • 13 replies
  • 0 likes

Spotify crashing on android lollipop

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

Casual Listener

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

rschoon

Casual Listener

820 Views

2 replies

1 likes

  • 820 Views
  • 2 replies
  • 1 likes

Spotify too quiet on Galaxy S4

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...

Newbie

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...

Daniel

Community Legend

1119 Views

1 replies

0 likes

  • 1119 Views
  • 1 replies
  • 0 likes

What happend to the inbox?

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. really dissapointed

Music Fan

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. ...

lexy

Music Fan

1000 Views

4 replies

0 likes

  • 1000 Views
  • 4 replies
  • 0 likes

Solved!! HTC e8 unable to store data in external storage

Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...

Visitor

Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...

user-removed

Not applicable

847 Views

2 replies

0 likes

  • 847 Views
  • 2 replies
  • 0 likes

music plays randomly from speakers

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Newbie

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Daniel

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Current playing song not updating when using connect

So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...

Newbie

So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...

Daniel

Community Legend

1263 Views

1 replies

2 likes

  • 1263 Views
  • 1 replies
  • 2 likes

Solved!! Spotify pretty much unusable - won't load and slow

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in my opinion. When I opened the app today on the bus...

Visitor

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in...

Daniel

Community Legend

19119 Views

4 replies

1 likes

  • 19119 Views
  • 4 replies
  • 1 likes

Solved!! High Pitched Noise (Beeps) During Song Playback

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise which would come through when playing songs - this see...

Casual Listener

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise whi...

Daniel

Community Legend

30596 Views

5 replies

1 likes

  • 30596 Views
  • 5 replies
  • 1 likes