Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs? Also, I reinstalled the app and had to download again my playlist of 500 songs to listen to it, does it mean that the tota...
Hi Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs? Also, I reinstalled the app and had to download again...
Casual Listener
370 Views
2 replies
0 likes
Hi, I just bought an xperia z2 and spotify will not work at all, it just crashes as soon as it opens, one time it said it cannot find an SD card which is a lie because it is clearly showing up on my phone. I have reinstalled it as well. Is anyone els...
Hi, I just bought an xperia z2 and spotify will not work at all, it just crashes as soon as it opens, one time it said it cannot find an SD card which is a lie because it is clearly showing up on my ...
Newbie
1964 Views
2 replies
1 likes
Greetings! I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist section in the mobile app. I went back to each of them and confirmed ...
Greetings! I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist secti...
Not applicable
404 Views
2 replies
0 likes
Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login.It tells me that i am not connected to the internet. Android vers.: 4.2.2Spotify vers.: 2.4.0.815APN is set to IPv4.Network: T-Mobile- Germa...
Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login. It tells me that i am not connected to the internet. Android vers.: 4.2.2 Spo...
Casual Listener
696 Views
4 replies
0 likes
I have a marantz nr1605 receiver, and Spotify connect can't find my receiver. The receiver is connected to my Netwerk, the same as my Samsung Galaxy-smartphone. Can anybody help me?
I have a marantz nr1605 receiver, and Spotify connect can't find my receiver. The receiver is connected to my Netwerk, the same as my Samsung Galaxy-smartphone. Can anybody help me?
Newbie
1831 Views
1 replies
0 likes
I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song is not available. I've tried the Available Offline...
I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song...
Spotify Star
439 Views
2 replies
0 likes
I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?
I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?
Community Legend
958 Views
2 replies
0 likes
U was searching for Android widget of Spotify and couldn`t find it even though I found topic on this forum that there is such thing as Spotify widget on Android.
U was searching for Android widget of Spotify and couldn`t find it even though I found topic on this forum that there is such thing as Spotify widget on Android.
Newbie
19758 Views
14 replies
3 likes
Previous versions of Spotify for Android gave us the ability to swipe left to advance to the next song, or swipe right to go back/start the track over. I've noticed in the current version on my OnePlus One (ver 2.4.0.815), I'm no longer able to swipe...
Previous versions of Spotify for Android gave us the ability to swipe left to advance to the next song, or swipe right to go back/start the track over. I've noticed in the current version on...
Casual Listener
820 Views
2 replies
1 likes
How do I turn off the automatic Open mobile app option. If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it opened on my phone without my knowledge and it just used my...
How do I turn off the automatic Open mobile app option. If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it...
Community Legend
2826 Views
4 replies
0 likes
Bom dia... Antigamente quando eu parava a musica e fechava o aplicativo, quando eu iniciava nova novamente o aplicativo já abria na ultima musica parada... Agora quando eu faço isso novamente é não está sendo mais salva a ultima execução, o que faço ...
Bom dia... Antigamente quando eu parava a musica e fechava o aplicativo, quando eu iniciava nova novamente o aplicativo já abria na ultima musica parada... Agora quando eu faço isso novamente é não e...
Community Legend
486 Views
1 replies
0 likes
Hi!I have an Android tablet with 6.2" screen and Spotify player is showed as Android phone player. I cant choose songs.How can I fix it?Thanks
Hi! I have an Android tablet with 6.2" screen and Spotify player is showed as Android phone player. I cant choose songs. How can I fix it? Thanks
Community Legend
746 Views
1 replies
0 likes
Hi,I know this has been covered loads of times but I still haven't found an answer that works for me. I have an Android Tablet and I want to download my playlists to my external 32GB SD card instead of taking up the small amount of memory on the inte...
Hi, I know this has been covered loads of times but I still haven't found an answer that works for me. I have an Android Tablet and I want to download my playlists to my external 32GB SD ca...
Newbie
3284 Views
18 replies
0 likes
Hi, I just got a spotify premium account and installed the app on my mobile phone (sony xperia z3 compact). Everything works as it should, with one exception: I can't open any public playlists. I.e. I go on "browse" and can see many available playlis...
Hi, I just got a spotify premium account and installed the app on my mobile phone (sony xperia z3 compact). Everything works as it should, with one exception: I can't open any public playlis...
Casual Listener
564 Views
1 replies
0 likes
When I save an album, ik disappears a few minutes later.I have this problem for a few weekscan't pin an album anymorehelp me pleasepremium member
When I save an album, ik disappears a few minutes later. I have this problem for a few weeks can't pin an album anymore help me please premium member
Casual Listener
520 Views
2 replies
0 likes
I often find myself trying to launch the Android app on the metro with a weak (low side of Edge) internet connection, and get stuck with an empty list view and the hamburger menu with no effect – presumably because the app is unable to contact the se...
I often find myself trying to launch the Android app on the metro with a weak (low side of Edge) internet connection, and get stuck with an empty list view and the hamburger menu with no ef...
Casual Listener
525 Views
2 replies
0 likes
Hola me gustaría saber por qué en mi tablet spotify aparece en modo aleatorio? Es una tablet BQ 10,1....gracias help me please.
Hola me gustaría saber por qué en mi tablet spotify aparece en modo aleatorio? Es una tablet BQ 10,1....gracias help me please.
Spotify Star
765 Views
3 replies
0 likes
Previously I could sync playlists between Android and Windows trough the Devices folder in the Windows version when both devices were on the same WiFi network. It appears this features has been removed in the Windows version 1.0.2.6. So how can I now...
Previously I could sync playlists between Android and Windows trough the Devices folder in the Windows version when both devices were on the same WiFi network. It appears this features has been remov...
Spotify Star
1317 Views
1 replies
0 likes
Wondering why you cannot edit playlists (moving song order) on the android version of the app
Wondering why you cannot edit playlists (moving song order) on the android version of the app
Spotify Star
439 Views
1 replies
0 likes
Most tracks on playlist won't play offline on my moto android.Same with saved albums.I'm on premium free trial. Help? From nigeledwards-gb
Most tracks on playlist won't play offline on my moto android.Same with saved albums.I'm on premium free trial. Help? From nigeledwards-gb
Community Legend
404 Views
2 replies
0 likes
