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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397628 Views

547 replies

35 likes

Account
Free
  • 397628 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8516 Views

0 replies

7 likes

  • 8516 Views
  • 0 replies
  • 7 likes

Gapless playback

The Allow Gapless Playback option is not saving on the Android app. Every time I re-open Spotify the setting is disabled.

Visitor

The Allow Gapless Playback option is not saving on the Android app.   Every time I re-open Spotify the setting is disabled.

fromthe901

Regular

953 Views

3 replies

0 likes

  • 953 Views
  • 3 replies
  • 0 likes

Connect for Computers does not work properly with HTC One.

I have the latest versions of Spotify on my HTC One and my Dell laptop. However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the laptop. It says it is playing on the phone and when I go to t...

Casual Listener

I have the latest versions of Spotify on my HTC One and my Dell laptop.  However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the lapt...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

customizing playlists

How do I customize a playlist and moves tracks around to play in the order I want them to play in?

Newbie

How do I customize a playlist and moves tracks around to play in the order I want them to play in?

Daniel

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to have a playlist available offline on one device and not a second?

Pretty much all in the title.I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the offline playlists saved to the HDD.Just wondering if it'...

Regular

Pretty much all in the title. I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the off...

Daniel

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

My Premium Account get hacked

Hello, my Account was hacked by another user. What can i do against this?

Newbie

Hello,   my Account was hacked by another user. What can i do against this?  

MattSuda

Spotify Star

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

re premimum

HiI did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium features. Does this mean the 9.99 will be taken from my acco...

Regular

Hi I did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium feature...

matty1610

Regular

460 Views

2 replies

1 likes

  • 460 Views
  • 2 replies
  • 1 likes

Saving to an SD card

I need help getting my spotify music to sync to my SD card instead of my phone's internal storage. I have tried doing a clean reinstallation of the app like spotify suggests and even setting the downloaded music quality to extreme like I've seen sugg...

Newbie

I need help getting my spotify music to sync to my SD card instead of my phone's internal storage. I have tried doing a clean reinstallation of the app like spotify suggests and even setting the down...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

app error.

The app is in free Mode and i can only play shuffle. When i try to cancel shuffle or make the app work in offline mode, the app wants me to subscribe for premium membership which i allready have. This is also stated in account settings. I have tried ...

Casual Listener

The app is in free Mode and i can only play shuffle. When i try to cancel shuffle or make the app work in offline mode, the app wants me to subscribe for premium membership which i allready have. Thi...

DrTop

Casual Listener

665 Views

5 replies

0 likes

  • 665 Views
  • 5 replies
  • 0 likes

Downloaded offline playlists dissapears after a few hours

I just installed spotify yesterday and I created an offline playlist of about 100 songs. Everything synced great. On my way back home I open up my spotify and see that all my downloaded offline playlists are no longer available offline.... what happe...

Newbie

I just installed spotify yesterday and I created an offline playlist of about 100 songs. Everything synced great. On my way back home I open up my spotify and see that all my downloaded offline playl...

Daniel

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Songs constantly stopping on Galaxy Note 4

Songs are constantly stopping mid track. I have cleared the cache, deleted the android\data\com.spotify.music folder, have resinstalled the app multiple times, no luck. I am a premium member. I am the only person who uses the account, and I am not us...

Regular

Songs are constantly stopping mid track. I have cleared the cache, deleted the android\data\com.spotify.music folder, have resinstalled the app multiple times, no luck. I am a premium membe...

mrothstein

Regular

1689 Views

3 replies

0 likes

  • 1689 Views
  • 3 replies
  • 0 likes

Over use of mobile connection while "synchronization using mobile" was off

Hello,I have got a Spotify premium account and i use my mobile to listen to music anywhere.I thought i had desactivated the option Synchronization using mobile network ("Synchro via mobile" in french). I thought whenever that option is desactivated a...

Casual Listener

Hello, I have got a Spotify premium account and i use my mobile to listen to music anywhere. I thought i had desactivated the option Synchronization using mobile network ("Synchro via mobile" in ...

Daniel

Community Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Artwork as lock screen wallpaper

Good evening, I'm getting this bug with spotify. When music plays and close the spotify from the lock screen (X button on the right ), locks' screen wallpaper changes to the last songs' artwork. Tried to close the app but it's still there. Phone need...

Music Fan

Good evening,   I'm getting this bug with spotify.   When music plays and close the spotify from the lock screen (X button on the right ), locks' screen wallpaper changes to the last so...

Daniel

Community Legend

1278 Views

3 replies

0 likes

  • 1278 Views
  • 3 replies
  • 0 likes

Please fix the search bar on Android

Hello, I am very satisfied with Spotify (premium) and it works amazing on my PC. But on my Samsung Galaxy S5, the search function is very rarely if ever working. Which completely stops me from listening to music I'd like to listen to, which sucks esp...

Casual Listener

Hello, I am very satisfied with Spotify (premium) and it works amazing on my PC. But on my Samsung Galaxy S5, the search function is very rarely if ever working. Which completely stops me from listen...

Daniel

Community Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Auto play playlist

Is there any way right not to create a shortcut to auto play a playlist ? This is a feature present in most other players. * My usecase is simple: when I enter my car, I either want to press a button and to start play the playlist or, better, launch ...

Casual Listener

Is there any way right not to create a shortcut to auto play a playlist ? This is a feature present in most other players.   * My usecase is simple: when I enter my car, I either want to press...

Daniel

Community Legend

1098 Views

1 replies

1 likes

  • 1098 Views
  • 1 replies
  • 1 likes

spotify free

Ich habe eine Email an Spotify geschickt. Ist mein kostenloses Premium Abo jetzt gekündigt und mein Konto gelöscht?

Newbie

Ich habe eine Email an Spotify geschickt. Ist mein kostenloses Premium Abo jetzt gekündigt und mein Konto gelöscht?

Erkan_Yılmaz

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

forgot user and password

I deactivated my FB acct but want to still listen to my music the email address I used for Spotify is no longer active

Newbie

I deactivated my FB acct but want to still listen to my music the email address I used for Spotify is no longer active

Erkan_Yılmaz

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Local files

Hi I have read many questions about this topic but i didn't find the solution after all i decided to ask my own.There are some music that isn't in the spotify but I want to listen that. I have a premium account.I want to listen that music in my PC an...

Casual Listener

Hi   I have read many questions about this topic but i didn't find the solution after all i decided to ask my own. There are some music that isn't in the spotify but I want to listen tha...

gembiczky

Casual Listener

873 Views

3 replies

0 likes

Music
Other
  • 873 Views
  • 3 replies
  • 0 likes

Player: cannot go back to chart from playing song

Hi I am listening to the Italy top 50 chart. I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missing the chart name) does not work. It stay on the player page.

Community Legend

Hi I am listening to the Italy top 50 chart.  I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missin...

MattSuda

Spotify Star

823 Views

5 replies

0 likes

  • 823 Views
  • 5 replies
  • 0 likes

Solved!! Easy acces to downloaded playlists!

Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead of searching through 100s of playlists.

Roadie

Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead o...

spitspotpremium

Roadie

1174 Views

4 replies

0 likes

Android
Lollipop
  • 1174 Views
  • 4 replies
  • 0 likes