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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196191 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196191 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537992 Views

78 replies

3 likes

  • 537992 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444060 Views

565 replies

37 likes

Account
Free
  • 444060 Views
  • 565 replies
  • 37 likes

Spotify App not working on my Android

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...

Casual Listener

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...

ladagerick

Newbie

4417 Views

5 replies

0 likes

  • 4417 Views
  • 5 replies
  • 0 likes

how to turn off volume normalizing on android app

I can not find a way to toggle volume level normalizing off, there must be one, right?Alternative would be too crazy so there must be a switch, where is it?

Regular

I can not find a way to toggle volume level normalizing off, there must be one, right? Alternative would be too crazy so there must be a switch, where is it?

Ilzamastron

Regular

4648 Views

5 replies

2 likes

  • 4648 Views
  • 5 replies
  • 2 likes

Spotify turns offline then online.

Hello!As the title say my spotify goes from offline to online, i cant listen to a single song.I have reinstalled spotify aswell as cleard my cache. What should i do now?Phone: Xperia Z2Android version: 5.0.2

Newbie

Hello! As the title say my spotify goes from offline to online, i cant listen to a single song. I have reinstalled spotify aswell as cleard my cache. What should i do now? Phone: Xperia Z2 ...

384 Views

0 replies

1 likes

  • 384 Views
  • 0 replies
  • 1 likes

favorieten

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. Het moet toch mogelijk zijn om de favorieten lijst te...

Casual Listener

Ik heb in de map 254.000 songs. En dat lijkt wel gevolgen te hebben. Inladen duurt eeuwen, een nummer wissen ook minuten. Ik heb de Android versie 4.2.2 versie, dus de optie 'bewerken' is er niet. He...

Jordi

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Inbox (Android) vs Messages (Windows) problem/question

Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were discussing some music and I was on my Android phone and said I'...

Roadie

Hey all,   I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were dis...

lexy

Music Fan

697 Views

4 replies

0 likes

  • 697 Views
  • 4 replies
  • 0 likes

Spotify App extremely slow on HTC One M8

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even totally unable to load. It shows than only a part of t...

Newbie

The spotify app is extremely slow on my mobile phone (HTC One M8). This is already the case since January this year. Mostly, the app just keeps on loading (over 5 minutes). Big playlists are even tot...

Daniel

Community Legend

1716 Views

2 replies

1 likes

  • 1716 Views
  • 2 replies
  • 1 likes

Android settings keep messing up

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc). My problem is that, more often than not, the setting will be enabled even if the toggle is switched to 'o...

Newbie

I'm having a problem with the settings. This includes everything with a slider next to it (Offline mode, Gapless, Device Broadcast Status, etc).   My problem is that, more often than not, the ...

Daniel

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

New format "Viral 50" and other charts - Saving offline

Hi everyone my name is Andy, I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu in the Browse section. It's not treated as a traditional pl...

Casual Listener

Hi everyone my name is Andy,   I've been an almost religious listener of the Viral 50 playlist since it first started a year ago. It's now been reformatted and placed under a new "Charts" menu...

Daniel

Community Legend

2071 Views

3 replies

4 likes

  • 2071 Views
  • 3 replies
  • 4 likes

Spotify Connect Freezes

If I use the Spotify app on my Samsung Galaxy S5 to control music on another device via Connect (usually PS3 recently but I have the same problem with other devices), within a few songs the app freezes on one song and I can no longer see what's playi...

Gig Goer

If I use the Spotify app on my Samsung Galaxy S5 to control music on another device via Connect (usually PS3 recently but I have the same problem with other devices), within a few songs the app freez...

Daniel

Community Legend

1081 Views

1 replies

0 likes

  • 1081 Views
  • 1 replies
  • 0 likes

saved offline music vanished after making payment

Made payment, now my music is gone. followed directions, Logged out and back in. it says to delete "empty" account. There is no empty account! Still no music. Im paying 10$ a month for this crap? Bull**bleep** yo!

Casual Listener

Made payment, now my music is gone. followed directions, Logged out and back in. it says to delete "empty" account. There is no empty account! Still no music. Im paying 10$ a month for this crap? Bul...

MattSuda

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

BUG: Spotify Connect - Using Radio function on controlling device causes disconnect

Whenever I try to use the radio function on a device (A) which is controlling the playback of another device (B), my playback device (B) will disconnect from Spotify Connect and I have to force close and start it again on the playback device (B) to s...

Casual Listener

Whenever I try to use the radio function on a device (A) which is controlling the playback of another device (B), my playback device (B) will disconnect from Spotify Connect and I have to force close...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

favourites

Spotify works slow, loading in the favourites list takes forever! So my request is: to erase the favourites list, its enormous with 254.000 songs. I have them safely on another acount, but if possible: i'd gladly keep my playinglists. Spotify works h...

Casual Listener

Spotify works slow, loading in the favourites list takes forever! So my request is: to erase the favourites list, its enormous with 254.000 songs. I have them safely on another acount, but if possibl...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Spotify Free instead of Premium/Music not playing

Evening! Ive basically seen that since 31st March some people premium account have gone to spotify free. This has just occured to me tonight.My spotify 'free' is working on my Laptop but on my phone it isnt. When i try to play music on my playlist it...

Regular

Evening! Ive basically seen that since 31st March some people premium account have gone to spotify free. This has just occured to me tonight. My spotify 'free' is working on my Laptop but on my ph...

Daniel

Community Legend

564 Views

4 replies

0 likes

  • 564 Views
  • 4 replies
  • 0 likes

Playlist problems

I logged in and out.. and even switched my phone off but I still cant select what song I want to play.. DX

Music Fan

I logged in and out.. and even switched my phone off but I still cant select what song I want to play.. DX

k-builder

Music Fan

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

have to dl dled music time and again

It's so freaking annoying.It happens very often now that dled playlists are suddenly not available offline anymore. I don't get it, what's to be done about this?I have an s4, standard, with sd card

Visitor

It's so freaking annoying. It happens very often now that dled playlists are suddenly not available offline anymore. I don't get it, what's to be done about this? I have an s4, standard, with sd ca...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Adding Local Music

is there any way to import my local music I have on my PC (windows 7) from iTunes and import it into Spotify to sync with my Android phone?I want to be able to listen to it on my Android (nexus 5) but can't find any way to do this.... song > desktop ...

Casual Listener

is there any way to import my local music I have on my PC (windows 7) from iTunes and import it into Spotify to sync with my Android phone? I want to be able to listen to it on my Android (nexu...

Daniel

Community Legend

609 Views

4 replies

0 likes

  • 609 Views
  • 4 replies
  • 0 likes

my music isn't syncing

I recently made a new playlist and it isn't syncing to offline mode when I set it so it tried reinstalling the app on my iPhone 5 and now all my old music that was offline isn't anymore and it's not letting me put it offline anymore.

Newbie

I recently made a new playlist and it isn't syncing to offline mode when I set it so it tried reinstalling the app on my iPhone 5 and now all my old music that was offline isn't anymore and it's not ...

Daniel

Community Legend

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

IPhone to Android

I switched from iPhone to Android and noticed an insane amount of small features that make a big difference in the flow of the app. I was wondering if this is because of a good reason or just because iPhone costumers are more important? I love the se...

Newbie

I switched from iPhone to Android and noticed an insane amount of small features that make a big difference in the flow of the app. I was wondering if this is because of a good reason or just because...

Daniel

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Not usable anymore on Xperia SP (C5303)

Greetings! I'm experiencing few disadvantages of using Spotify on my Xperia SP (C5303) with Android v4.3. The problem appeared after certain update of the software (I don't remember which it was and I don't remember of the version of that app in the ...

Newbie

Greetings!   I'm experiencing few disadvantages of using Spotify on my Xperia SP (C5303) with Android v4.3. The problem appeared after certain update of the software (I don't remember which it...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Spotify on phone uses a lot of battery if only used as remote

Hi, I use my Android phone to control Spotify on the PC, and it still uses a lot of battery. This is inconvenient. Is there any way to fix this?

Casual Listener

Hi,   I use my Android phone to control Spotify on the PC, and it still uses a lot of battery. This is inconvenient. Is there any way to fix this?

wuggyboo

Casual Listener

560 Views

2 replies

0 likes

  • 560 Views
  • 2 replies
  • 0 likes