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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42547 Views
  • 65 replies
  • 25 likes
  • 42547 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878071 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878071 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26378 Views
  • 4 replies
  • 0 likes
  • 26378 Views
  • 4 replies
  • 0 likes

want Sync "Starred" on new phone, when finished goes back to 0%

Hey Guys. I have a new phone and i installed spotifiy. so now i want to download my Starred songs to hear it offline (about 800) - it starts downloading, but when its finished downloading = it is like it has never started. no songs are available offl...

  • Casual Listener
  • Hey Guys. I have a new phone and i installed spotifiy. so now i want to download my Starred songs to hear it offline (about 800) - it starts downloading, but when its finished downloading = it is l...
  • 465 Views
  • 0 replies
  • 0 likes
  • Offline Access
    offline mode
    Playlist download problem
  • 465 Views
  • 0 replies
  • 0 likes

Stuttering playback

I have a new OnePlus One and I just got premium spotify and it stutters through out the song even at normal quality. Even over LTE!! This problem needs to be fixed immediately. I need help or I'm canceling. This is ridiculousness!

  • Newbie
  • I have a new OnePlus One and I just got premium spotify and it stutters through out the song even at normal quality. Even over LTE!! This problem needs to be fixed immediately. I need help or I'm can...
  • oscarpetrelli
  • Newbie
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Spotify trying to post to Facebook every 5 seconds

Since a week or so Spotify is trying to post to facebook all the time. Happens every 5 sec. I login via spotify user account, not via facebook. Spotify also forces the option to post to facebook on. I cannot disable it. This makes the software totall...

  • Casual Listener
  • Since a week or so Spotify is trying to post to facebook all the time. Happens every 5 sec. I login via spotify user account, not via facebook. Spotify also forces the option to post to facebook on. ...
  • Picofiino
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

why is the equalizer in a deep menue

why is the equalizer in android in the menue and not directly over the player controlled?

  • Newbie
  • why is the equalizer in android in the menue and not directly over the player controlled?
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Bug: Top result ((+)) sign doesn't allow to create new radio

Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous. Here is how to reproduce the bug in the Android app: - Click Radios - Click ((+)) to create a new radio - Search for a song, for example St...

  • Roadie
  • Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous.   Here is how to reproduce the bug in the Android app:   - Click ...
  • coo1guy
  • Roadie
  • 763 Views
  • 6 replies
  • 0 likes
  • plus sign
    Radio
    top result
  • 763 Views
  • 6 replies
  • 0 likes

Solved!! Misleading translation - pt-BR - under Settings

GuysThe option to turn on/off the download over mobile network is really not clear in portuguese.. It says "sincronizar pelo celular" (sync for cellphone/smartphone). It doesn't mean what it should, it should be something like "sincronizar pela rede ...

  • Newbie
  • Guys The option to turn on/off the download over mobile network is really not clear in portuguese.. It says "sincronizar pelo celular" (sync for cellphone/smartphone). It doesn't mean what it shou...
  • MattSuda
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Android
    settings
  • 541 Views
  • 1 replies
  • 0 likes

[Android] Tracks repeated in play queue if using shuffle and a filter

Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' bar - enter some filtering criteria - select 'Shuffle play' - ...

  • Music Fan
  • Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' ...
  • petercmuc
  • Casual Listener
  • 2147 Views
  • 7 replies
  • 0 likes
  • Android
    Shuffle in playlists
  • 2147 Views
  • 7 replies
  • 0 likes

spotify does not see offline music on sdcard after reset

I have 2.5 GB of offline music on my sdcard. I had to do a factory reset and spotify does not see this music after I resintalled it? Any chance of getting spotify to relocate it? thanks

  • Casual Listener
  • I have 2.5 GB of offline music on my sdcard.  I had to do a factory reset and spotify does not see this music after I resintalled it?  Any chance of getting spotify to relocate it?  ...
  • thord
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Still not able to get album art on local files

I have searched and read a lot of articles on the community that are about this problem, but no one has been able to provide me with a fix yet. When I import a song to my spotify on my PC and sync it to my HTC One M8, or any other device I own, the a...

  • Music Fan
  • I have searched and read a lot of articles on the community that are about this problem, but no one has been able to provide me with a fix yet. When I import a song to my spotify on my PC and sync it...
  • 400 Views
  • 0 replies
  • 1 likes
  • 400 Views
  • 0 replies
  • 1 likes

Adding songs to current queue doesn't play on controlled device.

i have an android pad that i connect to my stereo via the headphone jack. i start the music then go into a different room and control with my android phone. if i change playlists, the music changes as expected. However, when I want to insert a song i...

  • Newbie
  • i have an android pad that i connect to my stereo via the headphone jack.  i start the music then go into a different room and control with my android phone.  if i change playlists, the mus...
  • Flixx
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Blue tooth connectivity - failed

Hi, I'd be grateful for some help re a problem. I am a user of spotify, currently still have it playing on my mac (no problem). However, I have been using it via bluetooth (logitech audio adapter) through a hifi into speakers without any problems unt...

  • Newbie
  • Hi, I'd be grateful for some help re a problem.  I am a user of spotify, currently still have it playing on my mac (no problem).  However, I have been using it via bluetooth (logitech audio...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! playlist created doesn't appear on the other device

Hey everbody! Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on again, nothing seems to help. The problem is whenever I create a pla...

  • Newbie
  • Hey everbody!   Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on agai...
  • Mesa_03
  • Casual Listener
  • 770 Views
  • 3 replies
  • 0 likes
  • 770 Views
  • 3 replies
  • 0 likes

Distortion the first 4 seconds on new song

I have had this problem for about a week now. After playing local songs, spotify wont automatically go to the next song, and the non-local songs all get a huge distortion the first 4-5 seconds of playing... but only when I select that song to be play...

  • Casual Listener
  • I have had this problem for about a week now. After playing local songs, spotify wont automatically go to the next song, and the non-local songs all get a huge distortion the first 4-5 seconds of pla...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Loosing stored files

Several times in the past few weeks I have gone to play a tune via my phone whilst not in signal area only to find the 1800 songs I have downloaded locally to my device are gone. Yes, this is a great feature for £9.99 or whatever it is a month, but n...

  • Casual Listener
  • Several times in the past few weeks I have gone to play a tune via my phone whilst not in signal area only to find the 1800 songs I have downloaded locally to my device are gone. Yes, this is a great...
  • dibbster46
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Endomondo stops Spotify

Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km etc. I'm using a HTC One (M8) with Android 5.0 Lolli...

  • Casual Listener
  • Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km e...
  • JTN
  • Casual Listener
  • 1861 Views
  • 5 replies
  • 1 likes
  • 1861 Views
  • 5 replies
  • 1 likes

Not enough space

Dear reader, When i want to download music to my mobile for offline use. it says i dont have enough space. my mobile has like 8GB of free space available. I tried reinstalling spotify but the only thing what happened was that the 300 songs on my mobi...

  • Casual Listener
  • Dear reader,   When i want to download music to my mobile for offline use. it says i dont have enough space. my mobile has like 8GB of free space available.   I tried reinstalling s...
  • Slice396
  • Casual Listener
  • 1801 Views
  • 7 replies
  • 0 likes
  • 1801 Views
  • 7 replies
  • 0 likes

not launching

I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my old phone... It just goes to a black screen. How can I ...

  • Newbie
  • I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my old ...
  • 390 Views
  • 0 replies
  • 0 likes
  • Premium
  • 390 Views
  • 0 replies
  • 0 likes

No access to Spotify via HTC One car app

It has been working before but not anymore since some time. After reinstalling Spotify you have access once but then it's gone again.Android version 4.4.3HTC Sense 6.0

  • Newbie
  • It has been working before but not anymore since some time. After reinstalling Spotify you have access once but then it's gone again. Android version 4.4.3 HTC Sense 6.0
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Solved!! Spotify has stopped working on my Android

Hello, For about a week i haven't been able to listen to Spotify on my mobile (Samsung Galaxy S Advance. Spotify Premium). It has previously worked without any problems. When i listen to a track it stops itself just before the end of the track and th...

  • Newbie
  • Hello,   For about a week i haven't been able to listen to Spotify on my mobile (Samsung Galaxy S Advance. Spotify Premium). It has previously worked without any problems. When i listen to a...
  • Kellylynn1113
  • Newbie
  • 8839 Views
  • 15 replies
  • 0 likes
  • 8839 Views
  • 15 replies
  • 0 likes

Crash while using Snapchat

So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.

  • Newbie
  • So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.
  • RNRRT
  • Roadie
  • 9249 Views
  • 2 replies
  • 3 likes
  • 9249 Views
  • 2 replies
  • 3 likes