Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854771 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854771 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20482 Views
  • 3 replies
  • 0 likes
  • 20482 Views
  • 3 replies
  • 0 likes

Solved!! Downloads getting deleted

I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to online mode for a few minutes to look at music. I l...

  • Newbie
  • I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to ...
  • Joe
  • Community Legend
  • 2724 Views
  • 1 replies
  • 0 likes
  • Deleted downloads
  • 2724 Views
  • 1 replies
  • 0 likes

I can´t download

Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there are many places where my Internet connection doesn´t...

  • Casual Listener
  • Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there a...
  • Joe
  • Community Legend
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

tracks showing in album view :/

hi all, this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track think it would be good if there was option to only show full albums in this view? cheers dan

  • Visitor
  • hi all,   this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track 😞   think it would be good if there w...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

I can't get to my profile.

Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.

  • Newbie
  • Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to answer reasons for app permissions?

This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417 And here's how Android Central describes the other permission that I believe was added ...

  • Roadie
  • This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417   And here's how Andro...
  • Andrews32
  • Roadie
  • 1904 Views
  • 4 replies
  • 0 likes
  • 1904 Views
  • 4 replies
  • 0 likes

Solved!! Unable to undownload album?

I accidentaly downloaded a full Cher and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please help!

  • Casual Listener
  • I accidentaly downloaded a full Cher  and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please he...
  • Joe
  • Community Legend
  • 629 Views
  • 3 replies
  • 0 likes
  • 629 Views
  • 3 replies
  • 0 likes

Solved!! Spotify search not functioning

<->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have followed the guides to clear dta etc, turned phone off and b...

  • Regular
  • <->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have fol...
  • AadmanZ
  • Music Fan
  • 937 Views
  • 23 replies
  • 0 likes
  • 937 Views
  • 23 replies
  • 0 likes

Deleted songs from playlist

I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.

  • Newbie
  • I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.
  • Joe
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Spotify stops when sending a whatsapp message.

Just like the title says.. I own a Samsung Galaxy S4. As soon as I listen to a Spotify song (even offline available ones) and I send a whatsapp message my Spotify stops for a second or two playing.. What could this mean? Is my Spotify or my whatsapp ...

  • Casual Listener
  • Just like the title says.. I own a Samsung Galaxy S4. As soon as I listen to a Spotify song (even offline available ones) and I send a whatsapp message my Spotify stops for a second or two playing.. ...
  • Joe
  • Community Legend
  • 2199 Views
  • 5 replies
  • 0 likes
  • 2199 Views
  • 5 replies
  • 0 likes

Streaming spotify to bluetooth speaker

Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphone and android. Anyone tried it?

  • Newbie
  • Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphon...
  • user-removed
  • Not applicable
  • 9683 Views
  • 2 replies
  • 0 likes
  • bluetooth stream android da-e670
  • 9683 Views
  • 2 replies
  • 0 likes

updated spotify and lost all my playlists

I recently updated the spotify app for android to version 0.7.9.1170 A couple of days later i lost all my downloaded playlists help!

  • Newbie
  • I recently updated the spotify app for android to version 0.7.9.1170   A couple of days later i lost all my downloaded playlists   help!
  • Joe
  • Community Legend
  • 2739 Views
  • 9 replies
  • 0 likes
  • 2739 Views
  • 9 replies
  • 0 likes

Title not available on restarting spotify

Hello! Since the last two updates I'm facing the following issue when using Spotify in offline mode. I'm using Spotify on my mobile mainly to listen to offline albums and playlists on my commute from home to work and back again using a bluetooth conn...

  • Casual Listener
  • Hello!   Since the last two updates I'm facing the following issue when using Spotify in offline mode.   I'm using Spotify on my mobile mainly to listen to offline albums and playli...
  • Joe
  • Community Legend
  • 631 Views
  • 5 replies
  • 0 likes
  • Android
    bug
    Playlist
  • 631 Views
  • 5 replies
  • 0 likes

memory full

I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if we can transfer files and if yes how..

  • Casual Listener
  • I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if...
  • Joe
  • Community Legend
  • 561 Views
  • 3 replies
  • 0 likes
  • Windows
  • 561 Views
  • 3 replies
  • 0 likes

My problem is that I can't select the song I want to listen to. I don't know what the problem is.

I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other posts like this one, it doesn't work. I have and Andr...

  • Newbie
  • I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other po...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Samsung Galaxy s3 Vibrating to music!

Hi Guys, I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time with music. Now at first I thought it was just vibration from...

  • Casual Listener
  • Hi Guys,   I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time...
  • Joe
  • Community Legend
  • 60257 Views
  • 16 replies
  • 2 likes
  • 60257 Views
  • 16 replies
  • 2 likes

Spotify Connect: Android <> Mac cannot find each other

I have Spotify running on my Android phone and my MacBook Pro, both on the latest version. My Android device does not show my Mac (or any other devices) under the Connect tab. I have a Premium account and both devices are connected to the same Wi-Fi ...

  • Newbie
  • I have Spotify running on my Android phone and my MacBook Pro, both on the latest version.  My Android device does not show my Mac (or any other devices) under the Connect tab.     ...
  • Joe
  • Community Legend
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Spotify Crashing

Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsung Galaxy S5 with android version 4.4.2. Any ideas ...

  • Newbie
  • Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsu...
  • Joe
  • Community Legend
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Constant message saying unable to sync as no available space on device

Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with no change. Spare capacity of 8.2Gb. Please help be...

  • Newbie
  • Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with...
  • Joe
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

2 Android devices have stuttering playback on WIFI when screen is off

I have a Galaxy S4 (ver 4.4, 5ghz N) and an older HTC Incredible 2 (ver. 2.3, 2.4ghz N). I recently had an issue where my S4 was sputtering once the screen was turned off. I know Android "relaxes" the wifi power when idling, and my signal at the time...

  • Regular
  • I have a Galaxy S4 (ver 4.4, 5ghz N) and an older HTC Incredible 2 (ver. 2.3, 2.4ghz N). I recently had an issue where my S4 was sputtering once the screen was turned off. I know Android "relaxes" th...
  • marriedgeek
  • Regular
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

Local files from computer will not sync

Hello, After searching around and trying multiple fresh installs nothing seems to be working. I used to have no problem just dragging a local file on my pc and it going to my phone downloaded, but now nothing is working. I have checked my firewall se...

  • Casual Listener
  • Hello,   After searching around and trying multiple fresh installs nothing seems to be working. I used to have no problem just dragging a local file on my pc and it going to my phone downloa...
  • Joe
  • Community Legend
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes