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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5277 Views

0 replies

6 likes

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  • 6 likes

Solved!! Samsung tab S - lock screen widget

Hi, I've recently bought a Samsung Tab S (sm-t800). I've got spotify premium but for the life of me can't work out why the spotify widget isn't showing on the lock screen. I an get it on the main screen but not on th lock one. Android version - 4.2.2...

Newbie

Hi, I've recently bought a Samsung Tab S (sm-t800). I've got spotify premium but for the life of me can't work out why the spotify widget isn't showing on the lock screen. I an get it on the main ...

PezZapp

Newbie

3327 Views

3 replies

0 likes

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  • 3 replies
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Spotify not saving songs for offline

Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just gets stuck at a loading circle and does nothing. When ...

Newbie

Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just get...

Daniel

Community Legend

2167 Views

1 replies

0 likes

  • 2167 Views
  • 1 replies
  • 0 likes

Songs will not play or stop part way through!!!

Hi, I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added various music to my library and amde all available offline, h...

Newbie

Hi,   I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added v...

Daniel

Community Legend

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

Billboard Hot 100

Does anyone know why almost half the songs are missing from the Billboard Hot 100 playlist. Yesterday morning it contained 95 songs and by the afternoon it only contained 55 songs. Just curious as to what happened...

Newbie

Does anyone know why almost half the songs are missing from the Billboard Hot 100 playlist. Yesterday morning it contained 95 songs and by the afternoon it only contained 55 songs. Just curious as to...

MattSuda

Spotify Star

1654 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Crashes immediatly on start-up. S4 Premium

Ok- so this is my last shot before I drop my premium.Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. Then it works.The moment I exit out of Spotify though, and...

Newbie

Ok- so this is my last shot before I drop my premium. Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. The...

Daniel

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

switching files to sd card con moto g

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb available and more space than the internal memory.

Casual Listener

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb avail...

Daniel

Community Legend

1196 Views

3 replies

0 likes

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  • 3 replies
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11 gigs in my spotify cache for 50 albums???

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size. Just checked after dowloading another album. Went up 200 mb. Seems rather high for one album in OGG 320.

Visitor

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size.   Just checked after dowloading another album. Went up 200 mb. Seems rather h...

Daniel

Community Legend

326 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlists Won't Sync After Lollipop Update

Hi there - I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any old playlists and that will work - but that's it. Any sugges...

Newbie

Hi there -   I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any ...

Daniel

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Solved!! EQUALIZER

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add that phone to the list!

Regular

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add...

Daniel

Community Legend

10328 Views

6 replies

0 likes

Android 4.4
Equalizer
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  • 0 likes

Playlist is not becoming collaborative

I have tried to make it collaborative however ny friends cannot add any songs to that playlist.

Casual Listener

I have tried to make it collaborative however ny friends cannot add any songs to that playlist.

385 Views

0 replies

1 likes

  • 385 Views
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  • 1 likes

Playlist is not arranging the way I want it to

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

Casual Listener

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

3slink

Casual Listener

248 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify synchronisation mit android geht nicht

hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben wlan netzwerk verbunden,mich an- und abgemeldet (mi...

Casual Listener

hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben ...

vitelli

Casual Listener

863 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! cancel my spotify's subscription.

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want to delete my account of spotify. So, can anybody hel...

Regular

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want t...

MattSuda

Spotify Star

2005 Views

29 replies

0 likes

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Solved!! Songs pausing since Lollipop update

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I'm on a slow broadband connection in a rural area s...

Casual Listener

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I...

-WOKE-

Regular

670 Views

2 replies

0 likes

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Samsung Galaxy S5 App not working and driving me mad!!!

Hello, please can you help me. i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad. I am using the ipad and S5 in the same location, wifi etc. The S5 continuously buffers even though the...

Newbie

Hello, please can you help me.    i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad.  I am using the ipad and S5 in ...

sirvantez

Regular

1639 Views

2 replies

0 likes

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  • 2 replies
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offline albums constantly dissappearing

Hey all, I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work. However, since the latest update all 'saved' albums and artists do not appear on the android phone anymore (Version 4.2.2). On the Mac and the Window...

Casual Listener

Hey all,   I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work.   However, since the latest update all 'saved' albums and artists do not appear on...

pepepepeterson

Casual Listener

1196 Views

6 replies

0 likes

android 4.2.2
fairphone
offline availablity
saved albums
saved artists
  • 1196 Views
  • 6 replies
  • 0 likes

Solved!! won't play music less on wifi

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's going on

Casual Listener

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's go...

bo0osted

Casual Listener

4820 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify will no longer run on my sony xperia z3 compac

Hi, Can anyone help. I have been using my sony xperia z3 compac to spotify for months. Now it simply will not open. I have tried unistalling the app and re installing via the play store. This does not work. Ideas??!!

Newbie

Hi, Can anyone help.  I have been using my sony xperia z3 compac to spotify for months.  Now it simply will not open.  I have tried unistalling the app and re installing via the p...

Daniel

Community Legend

2182 Views

1 replies

0 likes

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  • 1 replies
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Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

Newbie

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...

Daniel

Community Legend

4702 Views

2 replies

1 likes

  • 4702 Views
  • 2 replies
  • 1 likes

Spotify app can't make transition from wifi to mobile internet

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before it starts playing again. It refuses to go back to p...

Casual Listener

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before ...

Daniel

Community Legend

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes