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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1412 Views

0 replies

6 likes

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Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

Newbie

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...

Daniel

Community Legend

4674 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify app can't make transition from wifi to mobile internet

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before it starts playing again. It refuses to go back to p...

Casual Listener

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before ...

Daniel

Community Legend

323 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Streaming local files on my computer to my phone without downloading them

Hi all, Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having to actually download them? I have a ton of music saved on m...

Newbie

Hi all,   Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having...

MattSuda

Spotify Star

535 Views

1 replies

0 likes

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Sending a song to another user not working

For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbox tab on desktop. It works sending through the desk...

Newbie

For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbo...

482 Views

0 replies

0 likes

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Playlist has too many tracks for offline mode?

I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?

Newbie

I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?

Daniel

Community Legend

8920 Views

29 replies

2 likes

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  • 29 replies
  • 2 likes

no connection/sketchy connection on WiFi.

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 connected over TPGs NBN. Help please.

Newbie

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 ...

Daniel

Community Legend

424 Views

1 replies

0 likes

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  • 1 replies
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Sd card storage for offline music

Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes to my internal storage. I even fully reset my phon...

Casual Listener

Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes...

Daniel

Community Legend

10092 Views

11 replies

1 likes

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connection/offline issues on galaxy S5

I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app it says im offline, does it when im both on wifi an...

Newbie

I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app ...

Daniel

Community Legend

2310 Views

1 replies

0 likes

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Pop Up crashes app

Hi! I had Spotify Premium for 3 months through a promotion. I'm using a Samsung S3. Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, the song stops playing and I have to shut the app and re-open it. I NEV...

Newbie

Hi!  I had Spotify Premium for 3 months through a promotion.  I'm using a Samsung S3.  Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, th...

Daniel

Community Legend

304 Views

1 replies

0 likes

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  • 1 replies
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Playing spotify in-car on a Samsung Galaxy S3

Hi, I hope someone can help. I have been a spotfiy user for quite a while and had it on my iPhone 3gs playing via an aux cable through my cars speaker system. However, when I plug the same cable in to my Galaxy S3 I am not hearing anything from my in...

Regular

Hi, I hope someone can help.   I have been a spotfiy user for quite a while and had it on my iPhone 3gs playing via an aux cable through my cars speaker system.   However, when I pl...

Phoenix8

Casual Listener

3792 Views

9 replies

0 likes

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Offline songs wont go to SD Card after 1.1.0.112

After installing 1.1.0.112 which wiped out all my offline songs, I tried to redownload my playlists. first try filled up my internal memory. I reset the cache and tried one playlist and indeed the songs are being saved onto the internal memory (32GB)...

Visitor

After installing 1.1.0.112 which wiped out all my offline songs, I tried to redownload my playlists. first try filled up my internal memory. I reset the cache and tried one playlist and indeed the so...

kaizenn

Gig Goer

3444 Views

27 replies

0 likes

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Remote control not working properly

Hello, I like to listen music using spotify on my android phone. To do that I connect my bluetoth head set with my phone and listen music. My hed set has remote contrlo buttons to for example start/stop/next song and this is working properly when spo...

Music Fan

Hello,   I like to listen music using spotify on my android phone. To do that I connect my bluetoth head set with my phone and listen music. My hed set has remote contrlo buttons to for ex...

kuki_86

Music Fan

3379 Views

9 replies

2 likes

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  • 2 likes

Auto switch to next song

Hi, Somethimes when I am listening a song automaticly in random moment it is switch to the next one without any action from my side. It is realy anoying. Best Regards.

Music Fan

Hi,   Somethimes when I am listening a song automaticly in random moment it is switch to the next one without any action from my side. It is realy anoying.   Best Regards.

kuki_86

Music Fan

1916 Views

2 replies

0 likes

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Two questions about the 3333 songs limit

Hi Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs? Also, I reinstalled the app and had to download again my playlist of 500 songs to listen to it, does it mean that the tota...

Casual Listener

Hi   Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs?   Also, I reinstalled the app and had to download again...

davidleenatx

Casual Listener

365 Views

2 replies

0 likes

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Spotify does not work on xperia z2?

Hi, I just bought an xperia z2 and spotify will not work at all, it just crashes as soon as it opens, one time it said it cannot find an SD card which is a lie because it is clearly showing up on my phone. I have reinstalled it as well. Is anyone els...

Newbie

Hi, I just bought an xperia z2 and spotify will not work at all, it just crashes as soon as it opens, one time it said it cannot find an SD card which is a lie because it is clearly showing up on my ...

p065088f

Newbie

1950 Views

2 replies

1 likes

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newly followed playlists not showing up

Greetings! I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist section in the mobile app. I went back to each of them and confirmed ...

Visitor

Greetings!   I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist secti...

user-removed

Not applicable

392 Views

2 replies

0 likes

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Can't login with mobile data connection on Galaxy S3 mini

Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login.It tells me that i am not connected to the internet. Android vers.: 4.2.2Spotify vers.: 2.4.0.815APN is set to IPv4.Network: T-Mobile- Germa...

Casual Listener

Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login. It tells me that i am not connected to the internet.   Android vers.: 4.2.2 Spo...

PARAz

Casual Listener

649 Views

4 replies

0 likes

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Spotify connect can't find my receiver

I have a marantz nr1605 receiver, and Spotify connect can't find my receiver. The receiver is connected to my Netwerk, the same as my Samsung Galaxy-smartphone. Can anybody help me?

Newbie

I have a marantz nr1605 receiver, and Spotify connect can't find my receiver. The receiver is connected to my Netwerk, the same as my Samsung Galaxy-smartphone. Can anybody help me?

jpollari

Newbie

1825 Views

1 replies

0 likes

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Sync Issues?

I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song is not available. I've tried the Available Offline...

Newbie

I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song...

MattSuda

Spotify Star

411 Views

2 replies

0 likes

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song stops playing

I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?

Casual Listener

I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?

Jordi

Community Legend

923 Views

2 replies

0 likes

  • 923 Views
  • 2 replies
  • 0 likes