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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210297 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210297 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

560384 Views

78 replies

3 likes

  • 560384 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

462706 Views

575 replies

39 likes

Account
Free
  • 462706 Views
  • 575 replies
  • 39 likes

Solved!! I need help syncing Spotify songs to my SD card!

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help?Galaxy S5 from T-Mobile running KitKat 4.4.2

Regular

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help? Galaxy S5 from T-Mobile running KitKat 4.4.2

rickmoli0212

Regular

964 Views

3 replies

0 likes

  • 964 Views
  • 3 replies
  • 0 likes

Unable to log in with Facebook on app

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...

Casual Listener

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...

mikevasquez

Newbie

4467 Views

13 replies

0 likes

  • 4467 Views
  • 13 replies
  • 0 likes

Spotify crashing on android lollipop

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

Casual Listener

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

rschoon

Casual Listener

803 Views

2 replies

1 likes

  • 803 Views
  • 2 replies
  • 1 likes

Spotify too quiet on Galaxy S4

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...

Newbie

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...

Daniel

Community Legend

1102 Views

1 replies

0 likes

  • 1102 Views
  • 1 replies
  • 0 likes

What happend to the inbox?

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. really dissapointed

Music Fan

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. ...

lexy

Music Fan

978 Views

4 replies

0 likes

  • 978 Views
  • 4 replies
  • 0 likes

Solved!! HTC e8 unable to store data in external storage

Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...

Visitor

Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...

user-removed

Not applicable

829 Views

2 replies

0 likes

  • 829 Views
  • 2 replies
  • 0 likes

music plays randomly from speakers

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Newbie

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Daniel

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Current playing song not updating when using connect

So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...

Newbie

So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...

Daniel

Community Legend

1236 Views

1 replies

2 likes

  • 1236 Views
  • 1 replies
  • 2 likes

Solved!! Spotify pretty much unusable - won't load and slow

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in my opinion. When I opened the app today on the bus...

Visitor

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in...

Daniel

Community Legend

19077 Views

4 replies

1 likes

  • 19077 Views
  • 4 replies
  • 1 likes

Solved!! High Pitched Noise (Beeps) During Song Playback

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise which would come through when playing songs - this see...

Casual Listener

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise whi...

Daniel

Community Legend

30384 Views

5 replies

1 likes

  • 30384 Views
  • 5 replies
  • 1 likes

Liked Songs won't show up in the "Liked from Radio" Playlist

Hi,I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist. Sadly I was driving at that time and I dont remember the titles :S Is there a way to view my Likes?

Newbie

Hi, I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist.   Sadly I was driving at that time and I dont remem...

Daniel

Community Legend

1932 Views

1 replies

0 likes

  • 1932 Views
  • 1 replies
  • 0 likes

'No Internet connection' message whilst on wifi

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems the connection was strong and consistent. Spotify would let me see all my lis...

Newbie

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems 😞 the connection was stro...

Daniel

Community Legend

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Why am I forced to try the premium service in order to listen free with shuffle play?

Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happens and no music is played. I could only listen to ...

Newbie

Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happ...

Daniel

Community Legend

1909 Views

1 replies

1 likes

Android
forced premium
  • 1909 Views
  • 1 replies
  • 1 likes

Solved!! How to stop cross device play

Hi Spotify and community! I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone.How can I stop this connection? Further details:I have spotify on my desctop and on my phone.When I pla...

Casual Listener

Hi Spotify and community!   I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone. How can I stop this connection?   ...

Frank-o

Casual Listener

2356 Views

2 replies

0 likes

Android App
cross device
  • 2356 Views
  • 2 replies
  • 0 likes

Problems with login on multiple devices

I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebook without logging her out. Is there a way to link ...

Casual Listener

I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebo...

twobblez

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

just got premium spotify from using rdio. The music loudness, and quality is very low.

plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320 bitrate, and high quality? Volume is very low turn...

Casual Listener

plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320...

sober7

Casual Listener

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Spotify has stopped working!

Hi!I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done:- reported the problem- uninstalled spotify, then turned of m...

Regular

Hi! I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done: -...

Daniel

Community Legend

970 Views

6 replies

0 likes

  • 970 Views
  • 6 replies
  • 0 likes

Smartband controls not working with Spotify

Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium user and my phone is Xperia Z3.

Newbie

Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium us...

Daniel

Community Legend

2221 Views

1 replies

0 likes

  • 2221 Views
  • 1 replies
  • 0 likes

Song tracks skip

I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing a song, it skips to the next after a few seconds...like a CD that is scratched! I dont know what...

Regular

I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing  a song, it skips to the next after a fe...

Daniel

Community Legend

1077 Views

7 replies

0 likes

  • 1077 Views
  • 7 replies
  • 0 likes