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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

202938 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 202938 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

547869 Views

78 replies

3 likes

  • 547869 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455637 Views

571 replies

38 likes

Account
Free
  • 455637 Views
  • 571 replies
  • 38 likes

get my Local Files available on my other devices

1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-more/guides/#!/article/Listen-to-local-files 2) Why does ...

Casual Listener

1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-m...

Daniel

Community Legend

5176 Views

2 replies

2 likes

  • 5176 Views
  • 2 replies
  • 2 likes

Spotify keeps closing randomly on my celphone

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Casual Listener

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Daniel

Community Legend

21334 Views

1 replies

2 likes

  • 21334 Views
  • 1 replies
  • 2 likes

Solved!! Changing Phones- Playlist copy over?

I will be getting a new Phone soon- going from HTC One to another HTC One. Will I lose my playlists, or what will I need to do to copy over to new phone? I have Sprint,

Newbie

I will be getting a new Phone soon- going from HTC One to another HTC One.  Will I lose my playlists, or what will I need to do to copy over to new phone?  I have Sprint,

Daniel

Community Legend

1749 Views

1 replies

0 likes

Playlist copy
  • 1749 Views
  • 1 replies
  • 0 likes

album shuffle on free mode repeating songs!!

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, of course shuffled and suggested songs from other a...

Music Fan

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, ...

Daniel

Community Legend

1021 Views

4 replies

0 likes

Droid Maxx
  • 1021 Views
  • 4 replies
  • 0 likes

Offline files and mobile data

Random question, Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled? I only get 1GB of internet per month, downloading tracks/playlists offline when i'm on wifi at home is fine, but I'd rather not have to put...

Newbie

Random question,   Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled?   I only get 1GB of internet per month, downloading tracks/playlists off...

slurpwaffle

Regular

1693 Views

7 replies

0 likes

  • 1693 Views
  • 7 replies
  • 0 likes

Does Spotify support metadata over bluetooth for Android?

So, I have a Casio Gzone Commando which no one has. I have a brand new pioneer head unti in my car. Pandora sends over all the song, title and album info just fine. Also my girlfriend has an iPhone with spotify. What do you know her phone sends all t...

Regular

So, I have a Casio Gzone Commando which no one has.  I have a brand new pioneer head unti in my car.  Pandora sends over all the song, title and album info just fine.  Also my girlfrie...

Oceanlife81

Regular

1540 Views

8 replies

0 likes

  • 1540 Views
  • 8 replies
  • 0 likes

Solved!! Odd notifications of an account I don't know

Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is this and how the hell can I block him?

Casual Listener

Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is...

akkordinator

Casual Listener

1434 Views

2 replies

0 likes

message
Notifications
Playlists
suspicious
  • 1434 Views
  • 2 replies
  • 0 likes

Solved!! I need help syncing Spotify songs to my SD card!

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help?Galaxy S5 from T-Mobile running KitKat 4.4.2

Regular

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help? Galaxy S5 from T-Mobile running KitKat 4.4.2

rickmoli0212

Regular

947 Views

3 replies

0 likes

  • 947 Views
  • 3 replies
  • 0 likes

Unable to log in with Facebook on app

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...

Casual Listener

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...

mikevasquez

Newbie

4435 Views

13 replies

0 likes

  • 4435 Views
  • 13 replies
  • 0 likes

Spotify crashing on android lollipop

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

Casual Listener

Hi Spotify is crashing regularly for me when I'm offline. What do I do?

rschoon

Casual Listener

794 Views

2 replies

1 likes

  • 794 Views
  • 2 replies
  • 1 likes

Spotify too quiet on Galaxy S4

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...

Newbie

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...

Daniel

Community Legend

1092 Views

1 replies

0 likes

  • 1092 Views
  • 1 replies
  • 0 likes

What happend to the inbox?

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. really dissapointed

Music Fan

What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. ...

lexy

Music Fan

965 Views

4 replies

0 likes

  • 965 Views
  • 4 replies
  • 0 likes

Solved!! HTC e8 unable to store data in external storage

Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...

Visitor

Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...

user-removed

Not applicable

816 Views

2 replies

0 likes

  • 816 Views
  • 2 replies
  • 0 likes

music plays randomly from speakers

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Newbie

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Daniel

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Current playing song not updating when using connect

So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...

Newbie

So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...

Daniel

Community Legend

1226 Views

1 replies

2 likes

  • 1226 Views
  • 1 replies
  • 2 likes

Solved!! Spotify pretty much unusable - won't load and slow

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in my opinion. When I opened the app today on the bus...

Visitor

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in...

Daniel

Community Legend

19064 Views

4 replies

1 likes

  • 19064 Views
  • 4 replies
  • 1 likes

Solved!! High Pitched Noise (Beeps) During Song Playback

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise which would come through when playing songs - this see...

Casual Listener

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise whi...

Daniel

Community Legend

30315 Views

5 replies

1 likes

  • 30315 Views
  • 5 replies
  • 1 likes

Liked Songs won't show up in the "Liked from Radio" Playlist

Hi,I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist. Sadly I was driving at that time and I dont remember the titles :S Is there a way to view my Likes?

Newbie

Hi, I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist.   Sadly I was driving at that time and I dont remem...

Daniel

Community Legend

1913 Views

1 replies

0 likes

  • 1913 Views
  • 1 replies
  • 0 likes

'No Internet connection' message whilst on wifi

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems the connection was strong and consistent. Spotify would let me see all my lis...

Newbie

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems 😞 the connection was stro...

Daniel

Community Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes