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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6034 Views

0 replies

7 likes

  • 6034 Views
  • 0 replies
  • 7 likes

Where is My Music on Android?

I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.

Newbie

I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.

Daniel

Community Legend

699 Views

4 replies

0 likes

  • 699 Views
  • 4 replies
  • 0 likes

Android Mobile as Streaming Client

Hello, i have an old android mobile and I want to use this on my stereo system as a spotify player. This works great but when I try to control it via spotify connect it does not work. Is the spotify connect function only working from android to mac a...

Casual Listener

Hello, i have an old android mobile and I want to use this on my stereo system as a spotify player. This works great but when I try to control it via spotify connect it does not work. Is the spotify ...

robi_h

Casual Listener

670 Views

5 replies

0 likes

  • 670 Views
  • 5 replies
  • 0 likes

deleting mutable music at once

Not sure how to get rid of my music from songs, I wanna get rid of all of it so I can select fulls albums to have it more organized.

Newbie

Not sure how to get rid of my music from songs, I wanna get rid of all of it so I can select fulls albums to have it more organized.

Daniel

Community Legend

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Solved!! Can't save my music on SD card

Hi! As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've tried to fix this by simply moving "com.spotify.music" to SD c...

Newbie

Hi!   As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've ...

sdeez9

Newbie

2024 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Confused about why Play Store shows Spotify makes In-app purchases?

Hello all! I'm thinking about subscribing but I'm quite confused. I'm currently using Google Wallet for managing other subscriptions and I've seen that Google Play Store shows Spotify app make "in-app purchase", supposedly through Google in-app Billi...

Newbie

Hello all!   I'm thinking about subscribing but I'm quite confused. I'm currently using Google Wallet for managing other subscriptions and I've seen that Google Play Store shows Sp...

Daniel

Community Legend

11283 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android Notification bar transparency

Hello, in every mode (playlist view, search, etc) the Android Statusbar is transparent and looks pretty in the same color as the Spotify Background.Only in now playing mode, where i personally think it's most important, the notification bar stays bla...

Newbie

Hello,   in every mode (playlist view, search, etc) the Android Statusbar is transparent and looks pretty in the same color as the Spotify Background. Only in now playing mode, where i pers...

Daniel

Community Legend

1423 Views

1 replies

2 likes

  • 1423 Views
  • 1 replies
  • 2 likes

Solved!! streaming to airplay device on android?

Hi all, I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my airplay device connected to my stereo without my device being rooted. W...

Casual Listener

Hi all,    I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my air...

alexkgl

Newbie

88762 Views

8 replies

2 likes

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  • 8 replies
  • 2 likes

Solved!! Add local files without sync or adding them automatically to Spotify

Hi, I decided to buy Spotify Premium to try it out since I really like the idea of having quick access to a lot of music. As of now, I've collected music and stored it digitally on my phone so I've got about 50 gb of local music on my SD card. Since ...

Casual Listener

Hi,   I decided to buy Spotify Premium to try it out since I really like the idea of having quick access to a lot of music. As of now, I've collected music and stored it digitally on my phon...

Potatismos

Casual Listener

1427 Views

2 replies

0 likes

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  • 2 replies
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Downloading music

My Samsung Galaxy s4 has 6 free gbs of storage left and I'm trying to sync with WiFi but its saying I don't have enough storage to sync.. Any help on fixing the problem?

Newbie

My Samsung Galaxy s4 has 6 free gbs of storage left and I'm trying to sync with WiFi but its saying I don't have enough storage to sync.. Any help on fixing the problem?

Daniel

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

unable to add to my music

I am unable to add new artists to "my music" list. Is there type of limit on how many artists you can have on the list?

Newbie

I am unable to add new artists to "my music" list. Is there type of limit on how many artists you can have on the list? 

Daniel

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! I want to sync playlist without downloading to my Android device

In my desktop app, I am manually syncing the playlist. When I check the playlist I want to sync to my Android device, it starts downloading all the music to my Android. I don't want this. I just want the playlist.on my android. How do I do this and h...

Newbie

In my desktop app, I am manually syncing the playlist. When I check the playlist I want to sync to my Android device, it starts downloading all the music to my Android. I don't want this. I just want...

MattSuda

Spotify Star

496 Views

1 replies

0 likes

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  • 1 replies
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Solved!! playing on different device

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc. Does Spotify not save those in your account? Shouldn't they be there? I have the free version. TIA,

Regular

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc.  Does Spotify not save those in your account?  Shouldn't they be t...

jallenaz1

Regular

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Playback Stops Half Way Through Song

I have an unrooted HTC One M8 and the playback on the app stops approx. halfway through the song but shows to still be playing with no sound. I've tried pausing and playing but it just shows that it's playing with no sound still. I've tried closing a...

Newbie

I have an unrooted HTC One M8 and the playback on the app stops approx. halfway through the song but shows to still be playing with no sound. I've tried pausing and playing but it just shows tha...

Daniel

Community Legend

902 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playlist won't stay synced

I've downloaded all of my Playlist and had no issue for a week. Now one of my playlists is showing a handful of songs being downloaded. It says I need to turn on 2g/3g to start syncing and downloading. How do I go about doing that.

Newbie

I've downloaded all of my Playlist and had no issue for a week. Now one of my playlists is showing a handful of songs being downloaded. It says I need to turn on 2g/3g to start syncing and downloadin...

Daniel

Community Legend

466 Views

2 replies

0 likes

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  • 2 replies
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Syncing problems

Hello, I currently have the problem with syncing as i have downloaded a CD which is split by Track 1, 2, 3 etc however when listening to this on my android phone, although there are 12 tracks listed it only plays the first one 12 times, (basically it...

Newbie

Hello, I currently have the problem with syncing as i have downloaded a CD which is split by Track 1, 2, 3 etc however when listening to this on my android phone, although there are 12 tracks listed ...

Grace

Spotify

455 Views

1 replies

0 likes

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  • 1 replies
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app slow to start up initially now

hi all,since last update im finding the app on my htc m8 is VERY slow to load up and sort itself out the first time you launch itget stuck looking at a black screen for quite a while used to be okcheersdanhtc m8 running 4.4.2

Visitor

hi all, since last update im finding the app on my htc m8 is VERY slow to load up and sort itself out the first time you launch it get stuck looking at a black screen for quite a while 😞 us...

lazzz

Music Fan

855 Views

2 replies

1 likes

  • 855 Views
  • 2 replies
  • 1 likes

unable to connect on Internet radio

Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and the radio shows waiting for users. It is connected to...

Casual Listener

Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and th...

spotifiednew22

Casual Listener

4966 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

spotify on android cx-919 with finless rom 1.6b crashes (4.2)

hi ,my spotify does not work on my android device cx-919 since the major version change on summer 2014.. every time I lauch it crashes my android with a reboot. I tried all recommendations from the cmmunity without success like cleaning cache, reinst...

Casual Listener

hi , my spotify does not work on my android device cx-919 since the major version change on summer 2014.. every time I lauch it crashes my android with a reboot. I tried all recommendations from t...

Daniel

Community Legend

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Songs Unavailable

Hi, I imported my itunes playlists, consisting of artists that Spotify doesnt have the permissions for and then made some of them available of line on my Samsung. However, when I play some of these i get a message saying "this song is not available."...

Community Legend

Hi,   I imported my itunes playlists, consisting of artists that Spotify doesnt have the permissions for and then made some of them available of line on my Samsung. However, when I play some...

chcoates

Newbie

1215 Views

2 replies

2 likes

  • 1215 Views
  • 2 replies
  • 2 likes

App runs in the background but display closes - Samsung Galaxy Tab 10.1

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connect from my phone I can still control the app on the ta...

Casual Listener

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connec...

edelstahlspuele

Newbie

2062 Views

9 replies

0 likes

crashes
tablet
  • 2062 Views
  • 9 replies
  • 0 likes