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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7424 Views

0 replies

7 likes

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Spotify suddenly closes when Your Music menu is chosen without any error message

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same ...

Newbie

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.   What are the steps you took to get to the error/issue? ...

Daniel

Community Legend

621 Views

1 replies

0 likes

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Solved!! Buttons not responsive, playlist being undownloaded

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two). What I'll notice is that while I'm listening to a playlist, the music will just stop. I...

Casual Listener

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two).   What I'll notice is ...

Daniel

Community Legend

3705 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Stuck in Offline Mode

For the day, I've been stuck in offline mode on my android Samsung Galaxy s3. Spotify won't download my playlists, not even when cellular data has been enabled. At the top of various playlists that I'm trying to download, it says "go online to downlo...

Newbie

For the day, I've been stuck in offline mode on my android Samsung Galaxy s3.   Spotify won't download my playlists, not even when cellular data has been enabled. At the top of various playl...

poettone

Newbie

2629 Views

3 replies

0 likes

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  • 3 replies
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Son haché et coupé en 4G !

Bonne application, mais gros problème le son est haché et saccadé en 4G / H+ / 3G+. Pas moyen d'écouter une musique sans coupure à moins de mettre le chargement en pause et de le reprendre. Je précise que: j'utilise spotify en gratuit avec la plus fa...

Casual Listener

Bonne application, mais gros problème le son est haché et saccadé en 4G / H+ / 3G+. Pas moyen d'écouter une musique sans coupure à moins de mettre le chargement en pause et de le reprendre. Je précis...

Daniel

Community Legend

3729 Views

5 replies

0 likes

4G
streaming quality
  • 3729 Views
  • 5 replies
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T-Hub 2 spotify app shuts down on your music drop down

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutting down straight away. i have uninstalled and re-in...

Visitor

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutti...

Daniel

Community Legend

335 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I can't search music

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Newbie

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Joe

Community Legend

1205 Views

3 replies

0 likes

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Android help Running fast

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch. What are the steps you took to get to the error/issue? I tried reinstalling spotify and restarting my tablet What I expected t...

Visitor

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.   What are the steps you took to get to the error/issue? I t...

Daniel

Community Legend

729 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

My Local Files are not on my Phone!

I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?

Casual Listener

I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?

nsnyderxc

Music Fan

1049 Views

9 replies

0 likes

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  • 9 replies
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No more Spotify App for Galaxy Tab GT-P1000

Which Spotify App version is the last one that works for this Galaxy Tab and where can i get it?

Casual Listener

Which Spotify App version is the last one that works for this Galaxy Tab and where can i get it?

liftwartbertl

Casual Listener

1020 Views

4 replies

0 likes

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Spotify Connect issues with Car Bluetooth.

I have an ap that starts Spotify when ever I connect my phone to blue tooth. So that when I get in my car and turn it on the phone automaticaly turns on spotify. That way I don't have to mess with my phone every time I get in the car. The issue is th...

Newbie

I have an ap that starts Spotify when ever I connect my phone to blue tooth.  So that when I get in my car and turn it on the phone automaticaly turns on spotify.  That way I don't have to ...

camillo75

Community Legend

1317 Views

2 replies

0 likes

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Moto G - Downloaded tracks keep dissapearing

Hi, got a brand new Moto G and having a big issue with spotify. I cannot use the offline feature as spotify will not save downloaded tracks. I have downloaded my entire collection THREE TIMES since yesterday (about ~1100 tracks). Everytime I quit the...

Casual Listener

Hi,   got a brand new Moto G and having a big issue with spotify. I cannot use the offline feature as spotify will not save downloaded tracks. I have downloaded my entire collection THREE TI...

Daniel

Community Legend

372 Views

1 replies

0 likes

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App crash

I have a kindle fire hd 8' 9". When i open the app it crashes unless i can quickly get out of the my songs/playlist tab. if i can get out the 0.5 seconds before it crashes the app works like a charm so long as i stay away from that section. i cleared...

Newbie

I have a kindle fire hd 8' 9". When i open the app it crashes unless i can quickly get out of the my songs/playlist tab. if i can get out  the 0.5 seconds before it crashes the app works like a ...

Daniel

Community Legend

1040 Views

1 replies

0 likes

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  • 1 replies
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Offline música skipping

I bought a new tablet, and the offline list always skip. Every few seconds the song stops and continues. I tried uninstalling and reinstalling, and it still happens with the new stuff I downloaded. The tablet is brand new, and I haven't really loaded...

Newbie

I bought a new tablet, and the offline list always skip. Every few seconds the song stops and continues. I tried uninstalling and reinstalling, and it still happens with the new stuff I downloaded. ...

Daniel

Community Legend

521 Views

1 replies

0 likes

Android
skips
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Solved!! Spotify Android Problem

Basically when I listen to Spotify on my mobile, get a thing where it seems to want to cast to device that's not even mine. Anyway to stop this. Many thanks in advance.

Regular

Basically when I listen to Spotify on my mobile, get a thing where it seems to want to cast to device that's not even mine.  Anyway to stop this.  Many thanks in advance.

Timalay

Regular

760 Views

3 replies

0 likes

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Downloaded song playing but no sound and no album picture

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and no sound while some of the songs playing without pr...

Casual Listener

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and ...

Daniel

Community Legend

769 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

the music plays but the audio stopps in some areas of the song

While playing a song on android s4 galaxy most current spotify release often the audio stops while the play moves forward. Some areas of the songtimeline are playing - some not. When i go to the previous song and back it works in most cases.

Newbie

While playing a song on android s4 galaxy most current spotify release often the audio stops while the play moves forward. Some areas of the songtimeline are playing - some not. When i go to the prev...

Daniel

Community Legend

374 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Start Spotify Connect on AVR: volume?

Hi From Android application I start a playlist on my Denon avr via Spotify Connect. But the volume is not synced, is it OK? It is displayed as zero level, but touching it behaves correctly. So I do not know at what level is the volume. Is it a bug or...

Community Legend

Hi From Android application I start a playlist on my Denon avr via Spotify Connect. But the volume is not synced, is it OK? It is displayed as zero level, but touching it behaves correctly. So I do n...

user-removed

Not applicable

5469 Views

20 replies

12 likes

  • 5469 Views
  • 20 replies
  • 12 likes

Solved!! HTC M8 Widget very Buggy

Hello Community First i wanted to ask if someone else has the same issue before i post it in the "Ongoing Issues" Topic. He doesn't reinstalled cause he has about 2500 songs and he don't want to resync all. So this is just a general question if someo...

Community Legend

Hello Community 🙂  First i wanted to ask if someone else has the same issue before i post it in the "Ongoing Issues" Topic. He doesn't reinstalled cause he has about 2500 songs and he don't w...

Amarro

Community Legend

685 Views

2 replies

0 likes

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Solved!! Changed download quality--will it apply to existing songs?

Hello, I changed download quality in the Android app from Normal to High. Will this convert my previously downloaded songs to the higher quality, or will I need to re-download them?

Casual Listener

Hello,   I changed download quality in the Android app from Normal to High. Will this convert my previously downloaded songs to the higher quality, or will I need to re-download them?

sumo29

Casual Listener

53735 Views

7 replies

1 likes

  • 53735 Views
  • 7 replies
  • 1 likes