Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118630 Views

27 replies

4 likes

  • 118630 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239202 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239202 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600077 Views

79 replies

3 likes

  • 600077 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492649 Views

581 replies

42 likes

Account
Free
  • 492649 Views
  • 581 replies
  • 42 likes

Premium Package

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a few days

Newbie

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a ...

MattSuda

Spotify Star

684 Views

2 replies

0 likes

  • 684 Views
  • 2 replies
  • 0 likes

Spotify not available in my country error on new phone

Hi, I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country. I live in Holland and it should be available. I think the ...

Newbie

Hi,   I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country...

MattSuda

Spotify Star

1100 Views

1 replies

0 likes

country
Not Available
  • 1100 Views
  • 1 replies
  • 0 likes

Spotify used 630mb on it's own

Yesterday evening Spotify on my OnePlus One decided to do something weird. I got some kind of notification so I took my phone (from the table, not from my pocket). I immediately noticed the phone was super hot, like way-beyond-comfortable hot. I unlo...

Newbie

Yesterday evening Spotify on my OnePlus One decided to do something weird.   I got some kind of notification so I took my phone (from the table, not from my pocket). I immediately no...

meahtenoha

Spotify

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

My Inbox button disappeared

Hi, my Inbox button just disappeared 1 month ago. I thought the updates will fix it, but not. And I can get my Inbox message, but after I close it, I can't open it again, because I don't have any button for that. Screenshot :http://i.imgur.com/tuVRz3...

Regular

Hi, my Inbox button just disappeared 1 month ago. I thought the updates will fix it, but not. And I can get my Inbox message, but after I close it, I can't open it again, because I don't have any but...

RobertEspinoza

Newbie

1725 Views

5 replies

0 likes

Android
button
inbox
Nexus 5
problem
  • 1725 Views
  • 5 replies
  • 0 likes

ad free

While listening through phone in my car, it will ask that I can listen ad free for the next 30 mins but then spotify freezes and I can't do anything

Newbie

While listening through phone in my car, it will ask that I can listen ad free for the next 30 mins but then spotify freezes and I can't do anything

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

No Metadata or ability to use steering wheel controls

I updated my Galaxy S4 to the latest and greatest OS yesterday and in doing so it updated spotify. After the update the music will still play over my Kenwood DNX9990HD but it doesnt show me any of the information and cannot be controlled from the ste...

Newbie

I updated my Galaxy S4 to the latest and greatest OS yesterday and in doing so it updated spotify.  After the update the music will still play over my Kenwood DNX9990HD but it doesnt show me any...

garrett216

Newbie

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

why is my music sound wierd

It is always too high pitched or loelw pitched

Newbie

It is always too high pitched or loelw pitched

user-removed

Not applicable

3868 Views

1 replies

0 likes

  • 3868 Views
  • 1 replies
  • 0 likes

Solved!! "No SD card found" on Cat B15Q

Hi folks, I just purchased a new Cat phone with Android KitKat. 16 GB SD card works with other applications, but Spotify doesn't seem to recognize it. After a clean Spotify install (all caches removed etc.), the message "No SD card found" is displaye...

Casual Listener

Hi folks,   I just purchased a new Cat phone with Android KitKat. 16 GB SD card works with other applications, but Spotify doesn't seem to recognize it.   After a clean Spotify in...

Sv1J

Newbie

11686 Views

12 replies

1 likes

  • 11686 Views
  • 12 replies
  • 1 likes

Solved!! Car stereo not getting updated for each song.

Greetings, In the past, the data (song and album) would be updated for each song change. Currently this only happens at the beginning of the album. This changed after the last phone update. Device: Samsung SM-G900A (Galaxy S5)Android : 4.4.4Car Stere...

Regular

Greetings,   In the past, the data (song and album) would be updated for each song change. Currently this only happens at the beginning of the album.   This changed after the last phone...

broncus

Regular

5460 Views

3 replies

0 likes

  • 5460 Views
  • 3 replies
  • 0 likes

All my saved music suddenly desapeared from my account

All my saved music desapeared and only my saved playlists remained. But when i check the device storage it says that spotify still occupies the same memory. What can i do?

Newbie

All my saved music desapeared and only my saved playlists remained. But when i check the device storage it says that spotify still occupies the same memory. What can i do?

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Google Play Gift Card

I recently bought a Google Gift Play Card just to upgrade to Premium. But when I keyed in the code, they said that it is invalid. Please help me!!

Newbie

I recently bought a Google Gift Play Card just to upgrade to Premium. But when I keyed in the code, they said that it is invalid. Please help me!!

865 Views

0 replies

0 likes

  • 865 Views
  • 0 replies
  • 0 likes

Not downloading playlists

When ever I try to download playlists I previously had downloaded before I had reinstalled Spotify it'll tell me that there isn't enough device memory but that is not correct more then half of my memory on my phone is empty. I put majority of my othe...

Music Fan

When ever I try to download playlists I previously had downloaded before I had reinstalled Spotify it'll tell me that there isn't enough device memory but that is not correct more then half of my mem...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Re: Local files not playing in offline playlists

Did you find a solution to your problem? I have the same issue on my android device. No local files are synced.

Music Fan

Did you find a solution to your problem? I have the same issue on my android device. No local files are synced.

ChriSound

Music Fan

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes

Android client crashes with lock screen - both 4.4 and 5.x

I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client: On both Androids (4.4 and 5.x) the client most of the time is not reacting to the lock screen widget and in some cases crashing to ...

Casual Listener

I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client:   On both Androids (4.4 and 5.x) the client most of the time is not react...

1129810879

Casual Listener

1351 Views

3 replies

1 likes

IceCreamSandwich
lock screen
Lollipop
  • 1351 Views
  • 3 replies
  • 1 likes

Refresh/Reload screen

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying.I've tried reinstalling the app and even resetting the phone but the problem persists.Has anyone experienced this? How did you fix it?

Casual Listener

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying. I've tried reinstalling the app and even resetting the phone but the problem persists. H...

Nezcream

Casual Listener

887 Views

1 replies

0 likes

Android
refresh
reload
screen
  • 887 Views
  • 1 replies
  • 0 likes

[Android] - Spotify stops playing when screen locks (Lollipop 5.1)

My rig is:Samsung Galaxy Note IIRooted with: Cyanogenmod 12.1 I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for quite awhile. I'm not running any task killer app either, the only...

Newbie

My rig is: Samsung Galaxy Note II Rooted with: Cyanogenmod 12.1   I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for qu...

606 Views

0 replies

0 likes

  • 606 Views
  • 0 replies
  • 0 likes

Huawei Ascend P7: Menu button not working

Hey everyone, today I received my new Huawei Ascend P7 and installed Spotify (weirdly it was not installed automatically, unlike most other apps I had had on my old Samsung Galaxy S Plus). I immediately noticed an issue: the menu-button in the top le...

Newbie

Hey everyone,   today I received my new Huawei Ascend P7 and installed Spotify (weirdly it was not installed automatically, unlike most other apps I had had on my old Samsung Galaxy S Plus)....

rowolv

Newbie

1549 Views

2 replies

0 likes

  • 1549 Views
  • 2 replies
  • 0 likes

lenght of title at playlist

How can I show up the title lenght inside a playlist?

Casual Listener

How can I show up the title lenght inside a playlist?

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Cannot play some songs on mobile

So I have synced many of my local files onto my mobile device. However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device. For example, there is only one Aaliyah album on Spotify which is Age Ain't Not...

Newbie

So I have synced many of my local files onto my mobile device.  However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device.   For example,...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes