Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 49404 Views
  • 66 replies
  • 25 likes
  • 49404 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880978 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880978 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27107 Views
  • 4 replies
  • 0 likes
  • 27107 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Android mouse problem

Hello, I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse pointer is still working normal but the the unit does not react...

  • Regular
  • Hello,   I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse p...
  • Daniel
  • Community Legend
  • 2545 Views
  • 9 replies
  • 0 likes
  • 2545 Views
  • 9 replies
  • 0 likes

download si\ongs evey day

Hi. I need some help. I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the phone. I use a SD card to store the files on. Is there anybod...

  • Casual Listener
  • Hi. I need some help.   I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the...
  • Daniel
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Embedded Spotify Play Button can't open spotify app from android browser. intent: produces an error

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...

  • Casual Listener
  • On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...
  • 737 Views
  • 0 replies
  • 0 likes
  • Android
    browser
    embed
    iframe
    Spotify Play Button
  • 737 Views
  • 0 replies
  • 0 likes

equalizer

When can we expect equalizer on the Android platform similar to ios?

  • Casual Listener
  • When can we expect equalizer on the Android platform similar to ios?
  • Daniel
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stopps playing after 3 songs

Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spotify doesn't break down, cause when I push the skip but...

  • Casual Listener
  • Hey there, since the last spotify update Spotify plays about 3 songs and then just stops. There are still songs waiting to be played, shuffle and repeat is on. The screen shows the last song. Spoti...
  • martina_b
  • Casual Listener
  • 688 Views
  • 4 replies
  • 1 likes
  • 688 Views
  • 4 replies
  • 1 likes

Cannot Login on Spotify App

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

  • Casual Listener
  • Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar
  • Daniel
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Playing and streaming stops in the middle of each song

Hello, I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, every single song stops in the middle on my S4, whether it is i...

  • Casual Listener
  • Hello,  I'm a Premium subscriber. I use Spotify primarily on my Samsung Galaxy S4 and sometimes on my Samsung Galaxy Tab Pro 10.1. While I have no issues while playing music on my tablet, ever...
  • Daniel
  • Community Legend
  • 2200 Views
  • 4 replies
  • 0 likes
  • 2200 Views
  • 4 replies
  • 0 likes

Solved!! Playing non-spotify (previously downloaded to phone) music on spotify app

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and playable through the Spotify app. I can no longer, ...

  • Casual Listener
  • I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and ...
  • ian_m_wilson
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Solved!! Canciones

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

  • Newbie
  • Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?
  • MattSuda
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Songs skipping forward when my phone is in my pocket (HTC One M8)

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip songs that I don't know about? I can't get it to cha...

  • Casual Listener
  • So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip s...
  • mikeofallpeople
  • Casual Listener
  • 3514 Views
  • 2 replies
  • 0 likes
  • 3514 Views
  • 2 replies
  • 0 likes

playlist and starred songs gone

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

  • Casual Listener
  • I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?
  • mps19
  • Casual Listener
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

melding ''spotify is gestopt''

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

  • Newbie
  • Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen
  • Daniel
  • Community Legend
  • 1696 Views
  • 1 replies
  • 0 likes
  • 1696 Views
  • 1 replies
  • 0 likes

Local playlist dont play next songs

Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.

  • Casual Listener
  • Hello, i added a playlist just with local songs. Everytime i play this list spotify stop play next songs. Where is the problem? I erased list and created new but same problem.
  • xstranac
  • Regular
  • 19131 Views
  • 4 replies
  • 4 likes
  • 19131 Views
  • 4 replies
  • 4 likes

Solved!! Spotify will not advance from a local file to another local file

=== START OF TEMPLATE ===DescriptionListening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the end of the current local file. At that point, no music is p...

  • Regular
  • === START OF TEMPLATE === Description Listening to a playlist containing local files, Spotify will not advance from a local file to another local file. Instead, the player stops playing at the ...
  • xstranac
  • Regular
  • 1078 Views
  • 4 replies
  • 0 likes
  • 1078 Views
  • 4 replies
  • 0 likes

Solved!! Distorted playback with latest version (2.2.0.636)

Hello there ! Here's the provided "form" filled : Description Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is completely degraded, even from a synchronised track that was working fine before....

  • Music Fan
  • Hello there ! Here's the provided "form" filled :   Description   Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is complete...
  • djiock
  • Music Fan
  • 4328 Views
  • 19 replies
  • 0 likes
  • 4328 Views
  • 19 replies
  • 0 likes

help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

  • Newbie
  • I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...
  • djiock
  • Music Fan
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! Unable to save cache on SD card (A-4.2.2)

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to 4.2.2.. I'm not happy with that! So, I just updated t...

  • Regular
  • Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to ...
  • Daniel
  • Community Legend
  • 1067 Views
  • 8 replies
  • 0 likes
  • 1067 Views
  • 8 replies
  • 0 likes

Solved!! Verizon Starting to Throttle Spotify???

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE? I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify App performance has degraded as of late. Not all album art load...

  • Casual Listener
  • Anyone else noticing a slowdown of Spotify on Verizon 4GLTE?   I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify A...
  • suess999
  • Casual Listener
  • 1143 Views
  • 4 replies
  • 0 likes
  • 1143 Views
  • 4 replies
  • 0 likes

Keeps Crashing on Galaxy Note 3

Dear Support & Community, Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.

  • Newbie
  • Dear Support & Community,   Since the last Update the app crashes always in the launching process. I´m using a Samsung Galaxy Note III with Android 4.4.2.  
  • Daniel
  • Community Legend
  • 1031 Views
  • 3 replies
  • 0 likes
  • 1031 Views
  • 3 replies
  • 0 likes

Spotify on 2 mobile devices & laptop

Hello community, I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with my facebook account without any trouble. At home I have another...

  • Casual Listener
  • Hello community,   I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with m...
  • Daniel
  • Community Legend
  • 535 Views
  • 5 replies
  • 0 likes
  • 535 Views
  • 5 replies
  • 0 likes