Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29542 Views
  • 60 replies
  • 24 likes
  • 29542 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871170 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871170 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24897 Views
  • 3 replies
  • 0 likes
  • 24897 Views
  • 3 replies
  • 0 likes

Spotify connect showing unkown device

Hi, My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5. It shows it and says it is playing on that device even though we are no not the same network, I'm not even connected via wifi. I thought this was a r...

  • Newbie
  • Hi,   My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5.   It shows it and says it is playing on that device even though we are no not ...
  • ErickRGuetta
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Android
    bug
  • 479 Views
  • 1 replies
  • 0 likes

Playback stops and app freezes when connection changes on Nexus 5

Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity when the car goes into tunel. I listen to an off-l...

  • Casual Listener
  • Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Album art remains on lock after close

After I close the spotify app the album art is still on my lock screen. I have to power off the phone to get rid of it. Is this ment to be like this? My phone is a nexis 5 with lollipop.

  • Newbie
  • After I close the spotify app the album art is still on my lock screen. I have to power off the phone to get rid of it. Is this ment to be like this? My phone is a nexis 5 with lollipop.
  • pandaface
  • Newbie
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Songs keep skipping in free phone app

I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally random, sometimes early sometimes late. Always anno...

  • Casual Listener
  • I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Constant crashing and offline songs disappearing

Is the latest spotify release totally b0rked or something? For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only that but my offline downloads keep vanishing off the device,...

  • Casual Listener
  • Is the latest spotify release totally b0rked or something?  For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only tha...
  • ojhilt
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Playlists

Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and only want the songs I've added to play? Thanks.

  • Casual Listener
  • Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and ...
  • Amyj1509
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Black screen

I have premium and am using a Samsung 4S I have done all the updates, and when i clicked on app all i get is a black screen.

  • Newbie
  • I have premium and am using a Samsung 4S I have done all the updates, and when i clicked on app all i get is a black screen.  
  • OviiiOne
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Played song / playlist changes randomly

Hi to all, there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs switches randomly to a complete different song not even in any of ...

  • Newbie
  • Hi to all,   there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs...
  • 380 Views
  • 0 replies
  • 1 likes
  • 380 Views
  • 0 replies
  • 1 likes

lost all my playlists

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my laptop. Spotify now says I am on free trial and not re...

  • Newbie
  • I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my lap...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Genre Radio Stations won't start: Spotify on Andriod

Hi all, Just signed up for a trial version of Spotify, and was liking it until yestrday. All of a sudden, I can't use the genre radio stations. All of them say "Sorry, this station canno't be started, please choose a different one". Artist stations w...

  • Regular
  • Hi all,   Just signed up for a trial version of Spotify, and was liking it until yestrday. All of a sudden, I can't use the genre radio stations. All of them say "Sorry, this station canno't...
  • Ferrindel
  • Casual Listener
  • 2221 Views
  • 20 replies
  • 0 likes
  • 2221 Views
  • 20 replies
  • 0 likes

Solved!! Got Spotify premium 7-day trial and I can't access the premium features

Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the app none of the features were there.

  • Newbie
  • Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the a...
  • MattSuda
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Android 4.1.1

Hi! I have a smartphone with Android 4.1.1. I want to download a Spotify player on it but I can only get the latest version on play store, which is not compatible with Android 4.1.1. What have I to do? Should I download an old version of Spotify? In ...

  • Newbie
  • Hi! I have a smartphone with Android 4.1.1. I  want to download a Spotify player on it but  I can only get the latest version on play store, which is not compatible with Android 4.1....
  • 1070 Views
  • 0 replies
  • 0 likes
  • 1070 Views
  • 0 replies
  • 0 likes

offline songs randomly stop for 2-3 seconds

Just started using Premium. Have downloaded a few albums for offline useage. A lot of the time a song will randomly stop for 2-3 seconds then continue. Anything iI can do about this before I cancel sub? Thanks

  • Visitor
  • Just started using Premium. Have downloaded a few albums for offline useage. A lot of the time a song will randomly stop for 2-3 seconds then continue. Anything iI can do about this before I cancel s...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Offline lists to sd card

Is there a way to save offline lists to an SD Card? I have an Android player in my car, and the flashdisk isn't so big. Would like to use the SD Card to save the offline lists on.How can I do this ?

  • Casual Listener
  • Is there a way to save offline lists to an SD Card? I have an Android player in my car, and the flashdisk isn't so big. Would like to use the SD Card to save the offline lists on. How can I do this ?
  • LeifGunnar
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Skip Back A Track

Hey all, I swear I used to be able to have full control of my music from the notification shade of my phone. Now I can only pause and skip but sometimes i want to go back a song? When did they take this out? I dont see why they did either cause i can...

  • Roadie
  • Hey all,   I swear I used to be able to have full control of my music from the notification shade of my phone. Now I can only pause and skip but sometimes i want to go back a song? When did ...
  • GavinHenderson6
  • Roadie
  • 11071 Views
  • 5 replies
  • 1 likes
  • 11071 Views
  • 5 replies
  • 1 likes

spotify keeps crashing on S4

As stated above, the app keeps crashing. I tried any solution (cancel data, cache, restoring the smartphone, reinstal the app, whatever) but it still crashes randomly. Actually I can't even open it at all, I only see a black screen and the system lau...

  • Newbie
  • As stated above, the app keeps crashing. I tried any solution (cancel data, cache, restoring the smartphone, reinstal the app, whatever) but it still crashes randomly. Actually I can't even open it...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

wont sync properly

i have a samsung galaxy s5 and have been a paying premium user for over a year now, i recently got a samsung galaxy s5 and when i try to sync playlists offline my starred syncs perfectly then my other playlist syncs and then unsyncs itself, i can the...

  • Casual Listener
  • i have a samsung galaxy s5 and have been a paying premium user for over a year now, i recently got a samsung galaxy s5 and when i try to sync playlists offline my starred syncs perfectly then my othe...
  • Bowman99
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Music Stops

My music stops playing after a couple of minutes into the song and the time goes back to 0. I tried re-installing it onto my phone and when I do it crashes alot before I can even try to listen again. I've restarted my phone and logged in and out of m...

  • Newbie
  • My music stops playing after a couple of minutes into the song and the time goes back to 0. I tried re-installing it onto my phone and when I do it crashes alot before I can even try to listen again....
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Equalizer keeps going out on me?

I'll be listening to music with my equalizer settings on, and all of the sudden the equalizer will go out and the music will suddenly become much louder due to my equalizer having a lot of bass and being a having th let tube amp setting on. Does anyb...

  • Casual Listener
  • I'll be listening to music with my equalizer settings on, and all of the sudden the equalizer will go out and the music will suddenly become much louder due to my equalizer having a lot of bass and b...
  • 173 Views
  • 0 replies
  • 1 likes
  • 173 Views
  • 0 replies
  • 1 likes

phone to computer to phone?

I have music on my phone that I would like to add to my spotify mobile app. do I have to download all the music on my phone to my computer just so I can redownload onto my phone in the spotify app? Or is there a way I can make spotify play the music ...

  • Newbie
  • I have music on my phone that I would like to add to my spotify mobile app. do I have to download all the music on my phone to my computer just so I can redownload onto my phone in the spotify app? O...
  • Daniel
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes